Operations/Warehouse Management

SUMMARY
Over 20 years experience in the transportation, logistics and warehousing indust
ry. Strong record of revenue improvement and quality/ performance management. Ex
cellent qualifications in operations planning/ management, customer management,
and fleet management. Results driven operations manager offering experience in
logistics, warehousing, transportation/driver control, shipping and recieving.
Deeply committed to implementing quality improvement techniques, while consisten
tly forging strong relationships. Obtained the experience to combine patience,
determination, and persistance to troubleshoot and resolve customers concerns.
EXPERIENCE HIGHLIGHTS
Field Service Supervisor - 2007 to 2008
DHL, Frederick, MD
Directed daily activities of a delivery and pickup operation. Worked with indep
endent contractors to provide timely delivery and pickup service to customers
* Managed all aspects of logistics, transportation, and delivery service for des
ignated service areas.
* Supervised and monitored the work activities of subordinates and staff.
* Met with independant contractors and peers to communicate the daily service fo
recasts and resolved customer grievances.
* Planned, directed and coordinated training for international shipping procedur
es for employees.
* Processed supply orders and maintain accurate, current inventories using custo
mized data bases, as well as manual inventory processes.
* Handled customer relationship management functions, which significantly increa
se customer satisfaction levels.
Operations Manager - 2003 to 2007
Federal Express, Linthicum, MD
Plan, organize, direct and control all operations within the a service area in a
way that provided maximum service to customers while maintain a cost effective
station operation.
* Controlled and utilized manpower through planning, organizing and scheduling t
o minimize loss of time, working within capitol and operating expense budgets.
* Monitored and verified reports, delivery records, courier pickup manifest, tim
e cards, billing documents, cash sales receipts and petty cash reports.
* Consistently met or exceeded company service and cost objectives.
* Administered an annual operation budget of $400.000-$2.00MM
* Maintained adequate staffing levels to ensure appropriate service levels to at
least 98.75%.
Cover Driver/Station Lead - 1995 to 2003
Federal Express, Linthicum, MD
Coordinated the movement of inbound and outbound packages, while working closely
with peers to ensure excellent customer satisfaction.
* Trained, coached and advised new hires in procedures by demonstrating best pra
ctices.
* Provided management with information regarding ways to reduce routes in order
to save hours and payroll; helped map out and restruct routes with the help of m
y peers.
* Analyzed a PM sort operation and gave suggestions to improve performance and s
ort operations, which resulted in a reduction in 12 hours.
* Promoted to operations manager based on performance and thorough knowledge of
AM and PM operations.
Warehouse Manager - 1986 to 1996
Nyberg Associates , Baltimore, MD
Managed daily activities of the warehouse including, scheduling, personnel manag
ement, space utilization, inventory.
* Received, stocked, filled, and shipped fulfillment orders.
* Handled a 500-item inventory for future fulfillment, for clients such as Inger
sall-Rand, Cushman and Wakefield.
* Led the installment of a final check point that decreased the reship ratio fro
m 2% to less than .5% in 1 month.
EDUCATION
Business - 2004
Prince Georges Community College, Largo, MD
GPA: 3.5
Electronics - 1992
RETS Technical School, Baltimore, MD
GPA: 3.2
SKILLS
* Computer Literatecy includes Windows, Microsoft Word, Excel, Outlook and the
Internet.

* Hazardous Material Training.