ACCOUNT MANAGEMENT * REVENUE GROWTH * TEAM COACHING & DEVELOPMENT

CAREER SUMMARY
Progressive sales professional with over 10 years of achievement driving sales,
improving customer satisfaction ratings, and identifying growth opportunities wi
thin customer-centric environments. Repeatedly promoted into leadership roles ba
sed on demonstrated success in coaching teams, taking risks, executing strategy,
and breaking into competitive markets. Skilled in retaining customers in tight
markets while boosting market share. High level of proficiency utilizing medical
terminology.
CORE COMPETENCIES
* Highly accomplished professional with experience in pharmaceutical sales, soft
ware marketing, business development, strategic planning, customer relationship
management, account management, and customer service.
* Comprehensive background in enterprise application implementation, software/ha
rdware configurations, and project management.
* Proven success leading business development efforts, consistently exceeding re
venue objectives, expanding customer base, and increasing revenue potential with
in multimillion-dollar organizations.
* Exceptional leadership abilities concerning sales team initiatives, staff trai
ning, and professional development.
PROFESSIONAL BACKGROUND
ELI LILLY & COMPANY (NOVAQUEST) Indianapolis, IN (2006 12/2009)
PHARMACEUTICAL SALES REPRESENTATIVE
Managed all aspects of sales, marketing, business development, and customer serv
ice initiatives. Led diabetes and central nervous system territory management ac
tivities and cultivated enduring relationships with client accounts. Utilized cl
inical trial study data to deliver comprehensive training to healthcare professi
onals. Successfully sold: Cymbalta (CNS), Symbyax (CNS), Cialis (erectile dysfu
nction), Humalog (insulin), Byetta (injectable)
* Generated revenue from the sale of a portfolio of products that targeted prima
ry care physicians, psychiatrists, endocrinologists, nurse practitioners, physic
ian assistants, and pharmacists.
* Spearheaded efforts to achieve significant sales growth across the brand portf
olio.
* Delivered superior level of customer service and improved retention levels in
a saturated market place.
* Finished 2009 108% to goal: Ranked 2nd in the district 11th in the Midwest reg
ion for Symbyax
ROCHE DIAGNOSTICS (ADECCO TECHNICAL) Indianapolis, IN (2006)
CUSTOMER CARE TECHNICAL SUPPORT SPECIALIST
Provided technical support to end users of the ACCU-CHEK product line of blood g
lucose monitors, which entailed resolving customer concerns in compliance with q
uality guidelines. Maintained relationships with over 2,500 patients and address
ed technical defects with various products. Researched, resolved, and reported a
dverse events in compliance with FDA guidelines.
* Gained specialized expertise in the diabetes therapeutic area including diseas
e state, anti-diabetic medications and insulin, medical devices for blood glucos
e monitoring, laboratory methods, regulatory issues, insurance, patient advocacy
, and community service organizations.
ZIP REALTY Oakland, CA (2001 2006)
REALTOR
Executed sales responsibilities involving business development, strategic planni
ng, and marketing. Designed and distributed marketing collateral. Performed mark
et research and identified emerging market trends. Conducted property showings,
provided personalized sales expertise to all clients, and closed a high volume o
f deals.
* Maximized revenue potential and expanded client base utilizing aggressive sale
s tactics.
* Skillfully negotiated contracts with buyers and sellers in the real estate mar
ket.
* Acknowledged for performance excellence with multiple Sales Awards.
ORACLE CORPORATION (FORMERLY SUN MICROSYSTEMS) Menlo Park, CA (1999 2001)
MARKET DEVELOPMENT MANAGER (2000 2001)
Provided leadership and direction to the formation of market development strateg
ies. Secured internal buy-in and managed budget investments. Ensured the achieve
ment of established goals.
* Created a model Digital Trading Exchange by establishing key relationships wit
h high profile partners including Cap Gemini, Ariba, and Cisco Systems.
TECHNOLOGY PARTNER DEVELOPMENT MANAGER (1999 2000)
Led efforts to enhance product offerings and boost market share by promoting the
integration of complementary technologies. Utilized sound sales acumen to drive
revenue growth and surpass revenue objectives.
* Maintained sole accountability for growing the Technology Partner base by over
100% in less than 1 year.
* Conceptualized and designed joint marketing strategies to support technology i
nterface, which encompassed marketing plans, marketing events, marketing campaig
ns, and lead referrals.
ORACLE CORPORATION Redwood Shores, CA (1993 1999)
ENTERPRISE ACCOUNT MANAGER (1998 1999)
Managed client relationships with key enterprise retail customers that implement
ed human resources/financial applications. Assisted in project management initia
tives by defining scope, training, and communication plans. Coordinated go-live
activities at customer sites. Arranged tradeshow participation to garner signifi
cant revenue growth.
* Cultivated positive and enduring relationships with a diverse clientele includ
ing Gap, Safeway Stores, Longs Drugstores, DFS Group, Bear Creek Corporation, an
d American Stores Company.
* Played a key role in ensuring that HRMS and financial system implementations w
ere completed within allotted time frames and budgetary constraints.
* Spearheaded efforts to improve customer retention within a competitive market
place.
GLOBAL ALLIANCE ACCOUNT MANAGER (1993 1998)
Navigated all aspects of resale initiatives associated with the top Global Allia
nce partners. Led efforts to position the value proposition of each alliance in
the combined market space using the CHAMP (Channel Account Management Planning)
process. Handled contract drafting and negotiation efforts using excellent busin
ess skills. Directed the market development fund budget for joint marketing init
iatives.
* Delivered pricing, licensing, and business practices training to Global Allian
ce partners, which enhanced joint sales opportunities.
* Exceeded sales objectives by effectively forecasting and tracking revenue tren
ds.
* Championed efforts to close over $65 million in license revenue generated thro
ugh Global Alliance partners worldwide, which included configuring hardware/soft
ware as well as quoting, negotiating, and closing the Oracle database.
EDUCATION & CREDENTIALS
INDIANA UNIVERSITY-PURDUE UNIVERSITY INDIANAPOLIS Indianapolis, IN
PROJECT MANAGEMENT CERTIFICATE (2008)
CLEVELAND STATE UNIVERSITY Cleveland, OH
MASTER OF BUSINESS ADMINISTRATION, MANAGEMENT (1992)
Awarded Deans Office Graduate Assistantship
CLEVELAND STATE UNIVERSITY Cleveland, OH
BACHELOR OF BUSINESS ADMINISTRATION, PRODUCTION/OPERATIONS MANAGEMENT (1991)
AWARDS
Bay East Association of Realtors President Club Sales Award (2004); Zip Realty R
ookie of the Quarter Sales Award 4th Quarter (2004); Exceeded Sales Quota & Won
Club Excellence Hawaii Maui (1997); Exceeded Sales Quota & Won Club Excellence
Hawaii Big Island (1996)