Carol E.

Sauers
cs4ce656@westpost.net
Marysville, Washington

Objective
To provide excellent customer service in an office environment as an Administrat
ive Assistant utilizing twenty plus years of experience in Office Administration
.
Skills and Qualifications
* Stellar customer service, verbal and communication skills
* Absolutely love helping customers find solutions to their problems
* Experienced in handling multi-line phone systems
* Proficient at maintaining office files and ordering office supplies
* Bookkeeping experience, including Accounts Payable and Accounts Receivable
* Support to management and sales staff, assisting with maintenance of financial
and various data spreadsheets
* Competent in Microsoft office applications including Excel, Word and Outlook,
with the ability to type over 50 words per minute with 99% accuracy
* Willing to learn new computer applications and achieve mastery of new skills
Professional Experience
Administrative Assistant, Wiggen & Sons Funeral Home, Seattle, WA
July 2000 ~ June 2009
Accomplishments: Reorganized old system by consolidating all forms to one centra
lized location; created Access database to organize information about hospitals,
vendors, and contact information; contributed to customer satisfaction survey s
cores being among
highest in the company.
Administrative Assistant, Butterworth's Arthur A. Wright Funeral Home, Seattle,
WA
March 1988 ~ April 2000
Accomplishments: Recognized by the State of WA for "Best Cemetery/Columbarium En
dowment Care Record Keeping" every year during yearly inspections; supported Fun
eral Director and Pre-Need Sales Staff in all aspects of paperwork completion,
and was responsible to corporate office for daily accounts receivables and all c
ontracts.
Church Secretary, Calvary Temple, Seattle, WA
Accomplishments: Created material to send out to various groups in the church ut
ilizing the Mail Merge feature of Word Perfect; developed flyers and announcemen
ts for various events; assisted office staff in the development of the weekly bu
lletin; answered phones for two pastors, routing requests and concerns.
Community and Volunteer Service
* Received award in recognition of eight years of community service to developme
ntally disabled adults
* Launched various Children's Church ministries in underdeveloped churches of di
verse cultural backgrounds
* Advocated for State Parent-Teacher Association on referendum issues
* Provided training and continuing education classes to teachers at church
Education and Training
High School Diploma: Lincoln High School, Seattle, WA
Additional Coursework: Secretarial Science at North Seattle Community College, t
wo quarters of Microsoft Office training on various software applications includ
ing Word, Excel, PowerPoint, and Access.