Michael D'Agnese

4610 N.W. 47th Court

Tamarac, Florida 33319-3750
Cell Phone (954) 254-7673
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Pro - Active Management Style
Maintaining High Level of Guest Services
by implimenting training
to promoting service
that will increase sales

Experience:
Sept. 2003 to GiGi's Tavern and Oyster Bar, Boca Raton, Florida
Oct. 2009 2003 Mgr.
2005 Overseeing Front of House daily operations. Interacting with Back of
House with Menu Planning, Training and implementing Dining Room Mechanics to in
sure proper service and to make Dining Room guests enjoy.
2005 Gen. Mgr.
2009 Responsible for training management staff, both FOH and BOH to insur
e a high level of Guest Service. Oversee high level Beverage operation which was
important to daily sales. Responsible for opening and closing procedures
June 2000 to Hillcrest Country Club, Hollywood, Florida
Aug. 2003 Food and Beverage Director
Management of 5 Food and Beverage Outlets. Golf Course, Beverage Carts & Snackba
r, Members Dining, and Public Upscale Dining Room with entertainment. Maintain
ing high levels of service and ordering beverages and maintaining control. Assi
sting in banquet functions.
Dec. 1991 to Nick's Italian Fishery, Boca Raton, Florida
May 2000 General Manager
Responsible for operations of very high volume, full service restaurant and cock
tail lounge. Job required to maintain service levels, guest relations, menu pla
nning and entertainment.
Sept. 1989 Club of 110 Tower, Ft. Lauderdale, Florida
Dec. 1991 Director of Restaurant Operations
Responsible for 5 food outlets Developing, Maintaining and Supervising Operation
al & Service standards, Promotions, Menu Planning, Beverage Purchasing & Invento
ry Controls.
April 1988 Rolling Hills Country Club & Hotel, Restaurant (Appian Way), Davie, F
lorida
Sept. 1989 Restaurant Manager
Total restaurant operations, daily operation of dining room staff, service and o
rganization of hostess' and cashiers.
April 1984 Appian Way Italian Restaurant, Davie, Florida
March 1988 Owner and Operator
Total hands on management of operations, Dining room and Kitchen.
Creating menus and food preparations, maintained high service levels.
Education: Completed Victoria International Corp.
A training company exclusively geared to the Hospitality Industry for
Exclusive International Hotels.
Attended school for computer training.

Personal: Married
Florida resident 38 years
Home owner
Excellent Health

Organizations: Society of Maitre d's 30 Years

California Wine Institute 25 Years
National Restaurant Association 15 Years

References: Upon request