JEANIE BLACK

509 Foulk Road

Wilmington, Delaware 19803
302-384-8067 (H) 443-553-2401 (M)
SUMMARY
Passionate, creative, and highly energetic retail store manager with expertise m
anaging multiple locations with the largest site having 120+ employees, 75,000 s
quare feet and weekly sales of $520,000. Utilizes strategic planning and project
management skills to schedule immediate and future needs. Known within the orga
nization for the ability to turn around underperforming stores within a short ti
meframe. Extraordinary ability to positively interact with associates, customers
and community. Strengths include:
* Aggressively promote company
* Positive leadership
* Adaptability to change
* Customer service
* Execution
* Continuous improvement
PROFESSIONAL EXPERIENCE
Acme Markets
Store Director, Oxford, PA 2007-2009
Managed operations of 35,000 sq. ft. retail grocery store, store performance, co
ntrol of cash, inventory, customer services, and management of 65 staff members.
* Generated innovative ideas and solutions to problems for enhanced profitabili
ty, increased sales to deliver results to commitment set by organization.
* Exceeded the commitments set by corporate in sales by +2.15%. Labor 0.79%, sh
rink .07%. Controlled customer accidents resulting in a credit of $9,233 on proj
ections. Reduced associate accidents to 0.875% on commitment of 1.45%. Total exe
cution reduced to losses for this store from $193,357 to $30,363 in 26 weeks.
* Motivated associates to exceed sales goals on corporate programs. Increased s
ales by 102.9% for Skinny Water, 20.45% on our own brands, and leading the way t
o increased sales by utilizing displays, offering samples to customers.
* Saved $362,000 by leading safety training for all associates to reduce the co
st of both associate and customer accidents and recognized by Area Safety Manage
r for achieving 100% on corporate safety audit.
* Utilized creative marketing strategies to promote sales, included a Luau, Car
nival, Cinco deMayo, Spring Fling, Super bowl Party, Easter egg hunt, Cheep Chic
ken Monday, Earth Day and many others that were successful in building sales.
* Promoted company in community by arranging to support local non profit organi
zation groups. These events were very successful and were incorporated into comm
unications from the President of Acme.
Group Store Director, Fairfax, DE 2005-2007
* Increased sales by 89% for Cheep Chicken Mondays with a 60% gross profit in o
nly three weeks. Created a theme to attract customer's attention including a chi
cken costume, tee shirts for all deli associates and every hour a contest was he
ld for customers to win free chicken.
* Implemented a sampling theme for international cheeses each Saturday. A theme
was chosen and set up with items that were related to the theme with decoration
s. The sales were tracked on the featured items showing a lift of 15% on average
.
* Motivated associates to promote Acme with community involvement. Promoted the
Brandywine Zoo Education Department, local elementary school, increased promoti
on of shamrock sales from $168 the prior year to $1,956 through use of creative
marketing.
 * Increased sales from a trend of -6.275% on last year to a positive 4.89% in t
welve months. The first quarter -4.49, second -1.53, third +3.45 and fourth +5.1
1, achieving sales of $16,030,604.
* Exceeded earnings of $921,278, 0.21% above projections. Exceeded cost control
s in labor .11%, store operating costs .0.21%.
* Achieved goals required training of department managers in many essential tec
hnology areas: scheduling, accounting, inventory controls, and understanding the
expectations of their departments. Each demonstrated motivation to implement th
e necessary changes for improvement.
* Inspired associates with events to raise morale and customer loyalty includin
g Winter Celebrations, Spring Fling, St. Patty's Day, Super bowl party, Luau, Re
d Dress Day participation for American Heart association.
* One of seven stores in district to be awarded by President of Acme markets fo
r excellence in outstanding performance and exceptional commitment to teamwork j
oining the Gold Sales Club for exceeding sales goals.
* Recognized by President as one of nine stores to achieve positive identical s
ales Christmas week 2006.
Store Director, Havre deGrace, MD 2004-2005
* Led team to increase sales from $140,000 a week to $175,000 weekly.
* Anticipated customer needs resulting in being the only store in the company a
chieve 100% on customer service shops. Recognized at yearly leadership meeting.
* Involved in local town council meetings and participated in activities for th
e town to promote company image and customer loyalty.
* Analyzed productivity of night crew and made the decision to eliminate night
stocking to improve productivity, customer service and overall store conditions.
* Built the team mentoring, training and holding each associate accountable for
productivity, responsibilities and customer service.
Assistant Store Director, Middletown, DE 2003-2004
* Assisted Store Director with day to day operations operated the store in the
absence of Store Director.
* Responsible for the hiring of 120 new associates to open a new 75,000 square
foot facility. Conducted the interviews, scheduled drug tests, orientation and t
raining in a three week period before opening.
* Worked very closely with corporate and contractors to ensure opening was on s
chedule and successful.
* Exceeded expectations in responsibilities and goals receiving the highest eva
luation in performance review.
Assistant Store Director, Newark, DE 2001-2003
* Community involvement to promote company in a positive way with the Delaware
School for the Deaf and Blind.
* Accepted additional responsibilities beyond my job description to learn every
aspect of the business
* Organized and expressed communications in a clear manner to ensure understand
ing of message.
* Encouraged others to exchange ideas and listen actively and asks questions to
clarify others point of view.
* Built constructive relationships with others across functions and locations w
ithin the organization.
Department Manager 1983-2001
Head cashier in charge of front end operations.
* Always self motivated and taking on added responsibility to handle the operat
ions.
* Accountable for front end scheduling, cash, store balance, all bookkeeping, c
ustomer service and front end operations.
EDUCATION
Elkton High School Elkton, MD
CERTIFICATIONS/TRAINING
Food Safety certified, Power Industrial certified, shoplifting certified, and Ac
hieve Global Leadership Development.