Glenda Wright

11 Hill Creek Drive

Kittery, ME 03904
207-439-2193
Objective: To obtain a position that utilizes my 26 years of experience working
as an office manager in the medical field and as a group leader in the insurance
field.
Experience and Duties
1989-Present DR. ROBERT BOGARD, DDS, KITTERY, ME
Office Manager
Conducts daily office operations of all facets resulting in a functional effect
ive work place.
* Responsible for submitting and completing all insurance claims manually and e
lectronically.
* Maintains Patients records and accounts by obtaining, recording and updating
personal, financial and insurance information.
* Responsible for all data with a daily print out of accounts receivable.
* Designated to oversee and implement OSHA and HIPAA compliance.
* Maximizes office productivity by ensuring that all paperwork is processed eff
iciently and in a timely manner.
* Administers inventories and purchase of office supplies.
* Schedules appointments in person or on the telephone.
* Developed and maintained an excellent rapport with patients.
* Welcomes and greets patients in person and /or the telephone
* Answers questions and inquires.
* Comforts patients by anticipating discomfort and or anxiety.
* Optimizes patient's satisfaction by keeping appointments on schedule.
* Assists in clinical department by developing x-rays and instrument sterilizat
ion.
* Responsible for maintaining business inventory by checking stock and expediti
ng orders for supplies as necessary.
* Maintains reception area.
EDDIE BAUER
1984-2005 Part Time Sales Associate KITTERY, ME .
* Developed a systematic process to inventory merchandise.
* Participated in team building, training and development with a staff of 10.
* Managed cashiering activities and enforced store polices.
* Recognized as one of the top performing sales associates.
LIBERTY MUTUAL INSURANCE COMPANY
1976-1981 Group Leader, Fire Rating Division PORTSMOUTH, NH
* Promoted 3 times in less than 4 years.
* Managed work distribution for 21 team members.
* Trained all team members' procedures of rating/coding.
* Led and coordinated weekly staff meetings.
* Highly proficient in rating complicated manual policies.
* Maintained daily employee manuals of all rate changes.
* Extremely excellent rapport with co-workers and supervision.
* Awarded recognition for outstanding leadership as a group leader.
Education
1972-1976 DELAWARE STATE UNIVERSITY WILMINGTON, DE
Bachelor of Arts degree, English Major
Skills/Qualifications:
Excellent Customer Service; Multitasking; Flexibility; Time Management; Acute A
ttention to Detail; Organization Skills; Word Processing; Skilled in EagleSoft S
oftware; Telephone Skills; Team Player; Professionalism;