Lucretia Bridges

419 E. Tamarack Ave. Unit 24

Inglewood, California, 90301
Home:(310) 677-7918
Summary
A Human Resources Administrator with experience in workers’ compensation claims ma
nagement, return to work programs and leave of absence administration. Proven ab
ility to reduce workers’ compensation costs through effective claims management. I
mplemented procedures to reduce the number of leave of absences. Demonstrated ve
rsatility, resourcefulness and the ability to quickly adapt to new rules, respon
sibilities and changing work environments. Can work independently as well as eff
ectively collaborate with team members to meet and exceed expectations on any pr
oject.
Claims Management Leave of Absence Administration
Vendor Management Data Analysis
Professional Experience
21st Century Insurance * Woodland Hills, Ca 91367 2004 * 2010
Senior Workers’ Compensation and Leave of Absence Administrator
Oversaw all aspects of workers’ compensation claims management and leave of absenc
e administration. Processed and managed workers’ compensation claims from date of
injury to claims closure. Advised employees on leave of absence processes and pr
ocedures. Selected and managed third party vendor to assist with the tracking of
FMLA leaves.
Established and implement a procedure that resulted in the reduction of worker
s’ compensation claims and leave by 50%.
Compiled and analyzed workers’ compensation reports for senior management, provi
ding injury trends that resulted in the hiring of a certified ergonomist
Coordinated and participated in work comp file reviews that lead to the closur
e of 21% of the claims with incurred losses of over $100,000.
Collaborated with Risk Management and Certified Ergonomist on the implementati
on of proactive injury strategies that reduced claim frequency by 12%, claim sev
erity by 47% and workers comp allocation by 37% from 1.9 mil to 1.2 mil in 2005
* 2006 policy year.
Coordinated the return to work of employees with work restrictions for work re
lated and non- work related disabilities reducing time off work by 5%.
Rewrote leave of absence policies to assure compliance with the Leave of Absen
ce Laws.
Lucretia Bridges Page 2
Hughes Electronics * El Segundo, Ca 90245 1996 * 2004
Integrated Disability Program Manager (2000-2004)
Managed all aspects of the integrated disability program, which included leave o
f absence administration, FMLA, CFRA, PDL, STD, LTD, ADA and Workers’ Compensation
Program. Assisted with benefit plan designed. Managed third party vendor.
Delivered a disability and workers’ compensation training program to 100 manager
s and supervisors ensuring compliance with workers’ compensation and leave of abse
nce laws.
Executed a workers’ compensation claims handling agreement with the insurance co
mpany to ensure the handling of claims in a cost effective manner.
Initiated a leave of absence procedure that reduced leave approval and report
time by 5% at the Boise Idaho location.
Workers’ Compensation Manager (1996 * 2000)
Administered the Workers’ Compensation Program for 10,000 employees. Supervised 3
workers’ compensation administrators. Oversaw the handling of work comp claims. En
sured injured workers received timely and appropriate medical treatment.
Developed and implemented a return to work program that reduced lost time days
by 5%.
Established a procedure for timely reporting of work-related injuries/illnesse
s that reduced lag time 50%.
Created a network of medical providers to ensure that within 24 hours of an in
jury the injured employee received treatment.
Education
BA, Psychology, California State University-Long Beach, Ca
Certification/Licenses
Insurance Education Association, Newport Beach, Ca
Workers’ Compensation Claims Administration (WCCA)
Certified Professional in Disability Management (CPDM)
Workers’ Compensation Self-Insurance Administrators license- State of California
Award
21st Century Insurance Achiever Award