YISELIS PEREZ

15455 SW 298 Terrace

(786) 200-6993
Miami, FL 33033
PROFESSIONAL PROFILE
Bilingual, organized and detail oriented professional with over 6 years of exper
ience positively impacting a diverse array of environments including management
and operations in the pharmaceutical, health care and retail industry. Highly mo
tivated problem solver and team player, offering significant experience in self-
directed positions requiring effective support, secretarial and administrative a
bilities. Graduated from Florida International University seeking a challenging
career in the International Public Health Sector or Corporate Management.
CORE COMPETENCIES
* Client and customer relations
* Conflict and problem solutions
* Team building and training
* Planning and Scheduling
* Time management
* MS Office Suite
EDUCATION
FLORIDA INTERNATIONAL UNIVERSITY - Miami, FL
BACHELOR OF BUSINESS ADMINISTRATION
December 2008
Majors: Management and International Business
BACHELOR OF ACCOUNTING
Present
EXPERIENCE
PANAMERICAN HEALTH ORGANIZATION (PAHO) - Washington, DC
Oct 2009 - Mar 2010
Administrative Assistant
Provided general secretarial and administrative support for the legal department
, and collaborated with a group of five attorneys as well as other administrativ
e staff members to review and follow up on legal requests from the different Cou
ntry Representatives as well as other International Organizations.
* Performed support functions, including but not limited to: receive all incomi
ng correspondence and other documentation; assemble and dispatch correspondence
for mailing, substitute for other support staff in the unit; prepare requests fo
r acquisition of supplies, receive visitors; arranging appointments; locate back
ground material and files; answer and screen telephone calls, etc.
* Coordinated attendance to meetings, conferences, courses and seminars; prepar
ed travel arrangements; obtained costing and obligation numbers, prepared travel
authorizations, obtained itineraries and confirmations, coordinated transportat
ion and hotel accommodations.
* Typed, reformatted and prepared in final for form in English and Spanish, cor
respondence, reports, tables, spreadsheets, forms, graphics, etc. using standard
office computer software; proofread to ensure adherence to established norms an
d practices, accuracy, correct spelling and punctuation.
THERACOM INC. (Subsidiary of CVS CAREMARK) - Rockville, MD
Feb 2009 - Oct 2009
Customer Service Representative
Served as a link between patients, doctors, and manufacturer representatives in
order to provide excellent customer satisfaction and other support services.
* Responsible for reviewing and processing individual cases and working with lo
w income patients through the patient assistance program.
* Researched coverage for products by contacting insurers, maintained a databas
e of patient, insurance, and physician information.
* Managed patient accounts, obtained authorizations, resolved any billing and c
ollections issues, and interacted with physicians, patients, insurers, and pharm
aceutical representatives via phone and fax.
EXPERIENCE (Continued)
ONCOLOGY HEMATOLOGY GROUP - Miami, FL
Chemotherapy Mixing Tech
Feb 2006 - Aug 2008
Coordinated a team of 4 technicians in the preparation and distribution of compo
unded IV mixtures and other chemotherapy agents for intravenous infusions for th
e three locations of the practice.
* Responsible for the accurate control and maintenance of the chemotherapy drug
s inventory, including ordering, labeling, restocking, etc.
* Established patient profiles and maintained accurate patient records to avoid
harmful drug interactions.
* Participated on the quarterly personnel review and the monthly budgeting and
planning of the department.
WEXFORD HEALTH SOURCES (SFRC/SU) - Doral, FL
Apr 2005 - Dec 2005
Pharmacy Technician
Managed, organized and performed all daily pharmacy operations. Worked independe
ntly, collaborating with the doctor and the nurses in order to provide superior
customer service to geriatric inmates.
* Responsible for the reception and inspection for all medication orders.
* Maintained a working inventory of stock medication and over-the-counter presc
riptions by checking daily and restocking a sufficient supply.
* Managed medication expiration dates.
* Ensured proper temperature control for refrigerated medications.
PHARMACY LAS AMERICAS - Homestead, FL
Aug 2004 - Mar 2005
Pharmacy Technician
Worked under the direct supervision of a Licensed Pharmacist to carry out the da
ily operations and customer service of the pharmacy.
* Created and updated patient's health and insurance information in their syste
m profiles.
* Communicated with insurance carriers to obtain payment for prescription claim
s.
* Assisted the pharmacist with filling and labeling prescriptions.
* Communicated with prescribers and their agents to obtain refill authorization
.
NINE WEST OUTLETS - Florida City, FL
Oct 2003 - Aug 2004
Assistant Manager
Functioned as the Store Manager's right hand for all store operations - i.e., op
ening and closing the store, merchandising, inventory and processing payroll.
 * Assisted in the recruitment and training of new associates to ensure outstand
ing customer service.
* Managed full and part time shift schedules of employees and other personnel i
ssues.
* Performed all aspects of managing a Retail Store establishment including cash
iering, customer service, balancing daily bank deposits and completing daily sal
es reports.