I am a motivated mid-level manager with Financial and Human Resource experience.

I have a positive outlook and am a focused employee with an extensive knowledge

of current computer technology and software applications. As a resourceful staf
f member I am willing to accept a high level of responsibility with the ability
to work with little supervision. I am able to manage others in a team environmen
t and possess the ability to demonstrate self-confidence and courage in making d
ifficult decisions and implementing necessary actions even in complex situations
. I find that I easily develop working relationships among cross-cultural staff
with a positive and outgoing personality.
SOFTWARE EXPERIENCE
Intuit QuickBooks Dreamweaver Black Baud Raisers Edge
Microsoft Excel Microsoft Access Microsoft PowerPoint
Microsoft Publisher Adobe Illustrator Microsoft Front Page
Gammadyne Mailer Base Camp Intranet Microsoft PageMaker
EMPLOYMENT HISTORY
Manager of Operations 2005 to 2010
Association of Pet Dog Trainers (APDT)
150 Executive Center Drive, Box 35
Greenville, SC 29615 Phone: (864) 331-0764
Key Achievements:
* Researched multiple online payment features including the PayPal system used
prior to 2008. Through research and negotiations I established an account with A
uthorize.net and saved the company over $20,000 per year in credit card expense
fees. Thus decreasing the total number of charges reported as 'unauthorized' due
to the security system established with Authorize.net.
* Designed and established an online registration for annual Conference and Tra
de Show. New online registration increased the accuracy of attendee registration
s by 75%.
* Compiled and implemented an Employee Manual for APDT. Manual was reviewed by
Board of Directors and final review by employment attorney. Copy of manual can b
e provided upon request.
* Creation of a complete policy and procedure manual for all day to day operati
ons of APDT office
* Increased member retention by implementation of communication features by ema
il and phone to include automatic renewal reminders programmed in conjunction wi
th membership database.
* Increased the accuracy of employee file information by implementing SC regula
tions to Human Resources aspect of my position.
* Successful and satisfactory first annual audit of APDT finances in 2009 (Fina
ncial year 2008). Coordinated all necessary documentation for auditors Greene, F
inney and Horton.
* Decreased the number of member complaints escalated to Executive Director by
80% through direct communication with member(s) and resolving issues personally.
* Currently organizing entire relocation of APDT office to downtown Greenville
Professional Responsibilities:
* Supervision of Member Relations Coordinator
* Accounts Payable and Accounts Receivable using QuickBooks
* Working partnership with Elliott Davis Accounting Firm. Providing necessary d
ocumentation of all financial transactions
* Annual financial audits
* Project management of all projects related to APDT member database, APDT web
page and APDT conference registration.
* Research and negotiation of all contract employees and third party vendors
* Problem solving regarding memberships, member complaints and resolution of po
tential legal issues
 * Recording of all Board of Director's meeting minutes for Board Secretary.
* Troubleshooting and resolving all computer related issues.
* Management of member database
Marketing And Development Assistant
Greenville Symphony Orchestra: 2004 - 2005
200 South Main Street Greenville, SC 29601 Phone: (864) 232-0344
Key Achievements:
* Increased accuracy of non-profit gift records by 95%.
* Successfully balance all funds with accounting department on a continuing bas
is.
* Development of new funds via promotion of the Greenville Symphony
* Decreased Accounts Receivable for individuals & organizations with pledges to
the Symphony.
Professional Responsibilities:
* Development and Marketing of Greenville Symphony Events
* Marketing of Lollipops Children's Concerts
* Donor solicitation and gift recognition
* Maintain all gift records and donations in Raiser's Edge
* Mass mailings using mail merge function of Raiser's Edge and Microsoft Word
* Coordination of special events; donor recognition parties, dinners etc.
* Generation of donor recognition letters and reports
* Produce Corporate and Individual Sponsorship development
* Assist with all marketing and development direct mailings
* Management of all computer related issues including daily tape backups
* Software updates, computer problem solving
Financial Aid Administrator
2003 -2004
Temporary Position with ITT Technical Institute
6 Independence Point Greenville, SC 29615 (864) 288-0777
Professional Responsibilities
* Processing student financial aid applications
* PELL Grant applications,
* Student Loan applications processing
* Parent Loan application processing
* Credit and background checks
* Maintaining accurate records for student financial aid
* Database Management
* Effectively communicating timelines for reapplying for financial aid
* Student grant and scholarship package creation and assistance with applicatio
ns
Blue Ridge Community Health Services, Inc.
Executive Assistant To The CEO
PO Box 5151 Hendersonville, NC 28793 Phone: (828) 696-8264
2002- 2004
Key Achievements:
* Increased the effectiveness of board and staff meetings by recording accurate
minutes.
* Improved office productivity through appropriate staff training.
* Improved staff morale through design and implementation of staff recognition
programs.
Professional Responsibilities:
* Administrative support to the CEO, CFO, and COO
* Contract analysis and tracking
* Coordination of fund raising events
* Creation of presentations in PowerPoint
* Federal Grant application preparation and Grant report preparation
* Management of annual blood drives with Red Cross
* Marketing coordinator for Pediatric, Adult and Dental Clinics
* Public relations contact for patient complaints and issues
* Resolving patient complaints
* Travel and meeting arrangements
* Record and prepare board of directors meeting minutes
* Record and prepare committee meeting minutes
* Preparation and organization for JCAHO compliance and surveys
* Coordination of organization policies and procedures
* Preparation and tabulation of patient satisfaction survey
* Preparation and tabulation of employee satisfaction survey
* Creation of presentations in PowerPoint
1995 - 1999
University of Florida:
First Position with UF Office Manager Dept of Occupational Therapy
Career Change to Field Work Coordinator Dept of Occupational Therapy
University of Florida Department of Occupational Therapy
1600 SW Archer Road PO Box 100164
Gainesville, Florida 32610 Phone :(352) 392-2617
Key Achievements
Field Work Coordinator
* Increased facility contract base for internships through effective recruiting
and innovative sales techniques.
* Improved student and parent satisfaction with internships by communicating wi
th students and their families to assess their financial and educational needs a
nd placing students with internships that could accommodate those needs.
* Successfully recruited new internship facilities for students with physical l
imitations.
Key Achievements
Office Manager
* Decreased staff absenteeism by use of effective communications with staff.
* Increased support staff job satisfaction by successfully training staff to co
mplete their assigned tasks.
* Decreased Accounts Receivable by communicating with vendors and creating paym
ent programs for contract vendors.
Fieldwork Coordinator Duties
* Generation and negotiation of new internship contracts,
* Management of over 500 existing facility contracts.
* Internship placement coordinator
* Student progress reports,
* Facility completion reports
* Corrective action reports
* Creation and management of
* Alumni Newsletter
* Department Brochures
* Student Awards Certificates
* Student Information Manual
* Coordination of certification exam
* Continuing education coordination
* Coordination and management of department course schedule
 * New student orientation
* Information systems support
* Special event organization and management
* Student awards ceremony
* Graduation dinner and ceremony
* Alumni appreciation events
Office Manager Duties
* Supervision of support staff
* Staff recruitment and training
* Employee counseling
* Administrative support to the department chairperson
* Administrative support to the faculty members
* Assistance to faculty applying for university tenure
* Federal and state grant application completion and article publication
* Assistance to non-US citizen faculty members in obtaining citizenship
* Accounts receivable contract management
* Coordination of department Chairperson travel
* Management of department staff time and attendance records
* Payroll reporting
* Management of Alumni Affairs
* Continuing education courses
* Department budget analysis and planning
EDUCATION
University Of North Carolina Asheville
Bachelor of Science Business Administration and Management
Asheville Buncombe Technical College
Associate's Degree in Business Management and Marketing
Asheville Buncombe Technical College
State Certification in Dental Assisting
REFERENCES
Christopher Lee, President Rikter Corporation
111 Grizzly Road
Lake Arrowhead, CA 92352
Office: 909-337-6511
Cell: 909-455-2570
Elizabeth Hawkins House
4 Hotel Hill
Piedmont, SC 29673
864-832-9248
Ruth Berry
4146 Rivermont Drive
Evans, GA 30809
Home: 706-651-9931
Cell: 706-495-4455
Pam Hunter, Office Manager
Greenville Symphony Orchestra
200 South Main Street
Greenville, SC 29601
864-232-0344 extension 10