26 Mill Pond Drive, Lancaster PA 17603 (717)517-4644
CORPORATE IT SALES & SERVICES Operations Management / Sales / Food Service Director / Start-ups / Claims Manag ement / OSHA Compliance Management / Fortune 1000 Experience / International Emp loyment Experience / 3rd Party IT Support Proven track record of managing various operations, security, and safety program s for Fortune 1000 Companies. Improved overall costs concerning food products an d labor, customer service and satisfaction, security and increased profitability for $MM dollar companies, such as Willow Valley, Citibank, Marriott, World Airw ays Airlines. I have a strong background with computers and CCTV/various securit y systems, accountability and leadership both nationally and internationally. * Developed, implemented and improved CCTV security systems which enabled Willo w Valley to reduce annual theft. * Consulted for Citibank Corporation to improve overall productivity via softwa re/hardware upgrades. * Managed and reduced annual food and labor costs, increasing company net profi ts for Willow Valley. * Proficient or familiar with a vast array of Software Applications. Strong tec hnical and analytical skills. * BA in Philosophy, Millersville University. * A+ Certification, Harrisburg Area Community College * Desktop publishing certificate, Lancaster School of Art and Design EXECUTIVE PROFILE Developed and implemented programs to reduce over-all food costs from 44% to 32% and labor cost to 21%. As Director of Food Services for Willow Valley Resort I developed tracking and analysis systems to evaluate current food costs. After ga thering pertinent data, I then calculated pricing and costs. Using this informat ion I developed new SOPs which over 160 employees adopted. Participated and trained several key executives with the startup and usage of th e Timedriver Software Program at the Wharton Business School, University of Penn sylvania. As a private IT Consultant, spearheaded all training of computer relat ed products and information for the Workplace Relationships, LLC Organization. I n addition, updated their private networking systems, their individual PC's and laptops, and various other 3rd party vendors (such as Blackberry Products). This communication system enabled the corporation to successfully communicate with e xecutives across the United States. CAREER OVERVIEW * Pham Computers, PC Technician\ PC Sales, January 2009-current. Computer set-u p and on-site consulting, pc and network repairs. Desktop support and remote rep airs. Proven ability to troubleshoot complex IT problems, develop effective solu tions, manage IT projects, and perform technical repairs,data transfer, backup a nd restore. Perform technical support in a demanding environment. Analyze, diagnose and repa ir user computer problems within alloted time frame. Rebuild equipment and perfo rm software reimaging based on store specifications. Answer, evaluate and priori tized incoming telephone, voice mail, e-mail, and in-person requests for assista nce from users experiencing problems with hardware, software, networking, and ot her computer-related technologies * Private Computer Consultant, 2003-Current. Worked to enhance several key orga nizations and corporations to troubleshoot, update and train key individuals for their networks, software and hardware integration. Expertise with the use of va rious Microsoft Software Programs; A+ Procedures. Managed the purchase and imple mentation of the following point of sales systems: Visual One, Aloha, and Digita l Dinning Systems * The Belvedere Inn, Restaurant Manager- 2007-2008. Managed all aspects of cust omer relations including: banquets sales, liquor and product purchases. Provided hands-on training for new wait staff. Functioned as a Desktop Publishing Specia list, designing the following: take-out menus, monthly entertainment brochures, in-house menus and special events flyers; Maintained business computer systems * Willow Valley Regional Resort and Conference Center , Director Food Service- 2001-2006. Led a staff of over 160 employees,. Oversaw the operations for 2 larg e kitchens, which provided food for over 14,000 customers per week. Researched, implemented and trained employees in the usage of several new key computer progr ams which automated the tracking and billing of restaurant customers. In additio n, regularly counseled, hired and disciplined (when necessary) various levels of employees within the organization. Increased overall productivity and profitabi lity for the resort in excess of $1.2M US Dollars. * Early Career: Worked at the Lancaster County Country Club 1984-1992, while at tending Millersville University of PA. Worked as an automobile mechanic during c ollege. Worked for World Airways, transporting US Military Troops and weapons.