Lois Binder

2221 Carmel Drive

Carrollton, TX 75006
214-354-7262
loisbinder@hotmail.com
Candidate Profile
Energetic, progressive information technology (IT) professional with expertise i
n project coordination and management, project analysis and resource management
with excellent planning, organization and facilitation skills. Knowledge of Soft
ware Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC). Pos
sesses the ability to liaison between technical and non-technical team members a
nd executive management. Adept at handling multiple tasks simultaneously.
Experience
eGistics, Dallas, 12/07 to 02/09
Project Coordinator
Worked with project managers, solution engineers, software development teams and
clients to initiate, plan, develop and conclude web based hosted document archi
val and management solutions. Performed project planning and project management
tasks. Managed and drove resolution relative to action items, issues and escal
ations. Scheduled and attended requirements gathering sessions, design meetings
and other project related meetings and produced meeting minutes. Tracked project
status, created and distributed status reports.
* Created and maintained shared repository to store process methodology and temp
lates, documentation for all projects by client, and reports.
* Created and maintained defect and issue tracking database with customizable da
ta and reporting capabilities by client.
* Coordinated project resources to ensure projects were adequately staffed in al
ignment with project priorities.
* Monitored resource projections and utilization and produced reports used by ex
ecutive management.
* Analyzed resource utilization data which resulted in hiring two additional res
ources.
* Created, maintained and reviewed project plans through full project cycle.
Midwest Consulting Group, Dallas, 07/07 to 12/07
Project Administrator/Coordinator
Served as liaison between software development team and project manager supporti
ng the iLiNK project for Neiman Marcus account. Supported project management pro
cesses.
* Managed and maintained action items and issues log.
* Changed process for handling issues which resulted in quicker resolution timef
rames.
* Attended project related meetings, documented the project and maintained proje
ct books.
* Coordinated and tracked project timelines.
* Reported project status.
Computer Sciences Corporation, Dallas, 05/00 to 03/07
Business Analyst Leader
Initial point of contact for all enhancement service requests for service delive
ry supporting the AT&T account. Managed the work intake process and ensured tha
t all commitments were met including time and cost estimates, system proposals,
concept solutions and tracking and recording all related data. Served as a subje
ct matter expert and the liaison between technical and non-technical team member
s. Performed complex analyses of business goals, objectives and needs of the gen
eral business environment to align information technology solutions with busines
s initiatives.
* Significant contributor to the account achieving responsiveness service level
agreement for time and cost estimates. Service level agreements were green resu
lting in no penalties being incurred.
* Identified and documented requirements, including reporting, for custom web-ba
sed enhancement and maintenance service request tracking tools.
* Performance evaluations were always outstanding or exceeds expectations in are
as of quality of work output, timeliness of delivery, quantity of work output, u
se of resources and work habits.
* Initiated and / or implemented needed process changes for work intake.
AT&T, Dallas, 04/83 to 04/00
Assistant Staff Manager, Resource Management
Administered staffing of new software development projects for consumer billing
system. Served as a meeting facilitator.
* Documented resource management process flow.
* Addressed resource issues ranging from project priority to negotiating movemen
t of resources from one project to another.
* Maintained database to work staffing issues, forecast staffing needs and manag
e priorities.
* Developed automated tool to produce project status reports which eliminated ma
nual preparation and resulted in time and cost savings.
Assistant Staff Manager, Timetrax/Resource Management
Served as primary support for time reporting system help desk. Instituted conso
lidated project status reporting within organization. Administered and facilita
ted weekly meeting to identify resource needs.
* Responded to user inquiries, problems and suggestions related to time reportin
g system.
* Maintained user and system requirements documentation for time reporting syste
m.
* Created and produced weekly project status reports used by upper level managem
ent.
* Identified and implemented method of producing weekly project status reports r
esulting in 50% time and cost savings.
Assistant Staff Manager, Enterprise Integration
Administered and facilitated forum which reviewed all new software development p
rojects to identify design issues and potential synergies between projects. Ass
isted with development of project management infrastructure for directorate.
* Improved processes/procedures related to forum via surveys, group discussion a
nd one-on-one discussion.
* Led and participated on various teams focused on continual improvement of soft
ware development process resulting in productivity improvements.
* Helped define project management process, procedures, methods and tools.
Associate Manager, Resource Management
Helped define, develop and manage resource management function within division.
Assisted with implementation of new software development process.
* Documented resource management process.
* Developed staffing tool that matched appropriately skilled and available resou
rces to jobs.
* Created and maintained database to track contractor evaluations.
* Led teams which identified, prioritized, implemented, monitored and measured p
rocess changes which improved productivity and streamlined processes.
Associate Manager, Change Control
Administered change control and project management processes for residential bil
ling system. Managed activities of design team responsible for reviewing softwar
e enhancements and determining impacts to system.
* Mechanized reporting to monitor volume of change requests for use in project p
lanning.
* Identified online needs, reports and developed requirements for change request
tracking activities.
Other Experience
Attitudes & Attire, Dallas, 01/98 to Present
Volunteer
Image consultant assisting clients in selection of workplace appropriate clothin
g and accessories, assist boutique manager with stocking boutique and conducting
inventory, sort clothing and accessory donations, assist with fund raising acti
vities.
Technical Skills
Access, Excel, Project, PowerPoint, Visio, Word, Outlook, Lotus Notes, PaintShop
Pro, Paint.net, Microsoft SharePoint, Microsoft Team Server
Education
McLennan Community College, Associate Degree, Legal Secretarial