Oneda Patterson, MCP, A+, CNA

9400 East Iliff Avenue #103

Denver, CO 80231
(303) 596-5623
hjf71@comcast.net

Information Technology Professional

Objective: To be a member of a team that strives to provide a technology enviro
nment allowing clients to perform their best, most efficient and profitable work
, at a company that values client and employee satisfaction.

Key Skills
Technical
* Windows XP
* Windows 2003 Servers
* Exchange 2003 Servers
* Active Directory Administration
* Group Policy Administration
* Symantec Backup Exec
* Microsoft Office 2003, 2007
* Symantec Ghost
* Outlook Help Desk
Managerial
* Supervision and Team Building
* Asset Management/Cost Containment
* Training and Instruction (Technicians, End Users)
* Mentoring and Career Enhancement
* Large- and Small-Scale Project Management
* Productivity/Efficiency Increase
* Vendor and Contract management
Experience

Knight Piesold, Denver, CO

Systems Administrator III, 5/2007 – Present
Manage all IT needs for 75 Denver, Elko and Tucson civil and environmental engin
eers.who travel internationally.
* Install, update and maintain 13 Windows 2003 servers including 2 Microsoft Exc
hange and 1 SQL 2005 server.
* Replaced three servers; added two. Replaced two plotters and two color printe
rs.
* Configured and installed network for new Tucson office
* Moved everything network-related to new Denver office
* Updated Elko office to T1. Added Exchange server, replaced data server, updat
ed wiring and switch. Reconfigured all desktops; added laptops. Added wireless
router.
* Updated DSL router and wiring at Denver Lab. Replaced printers, added laptop;
replaced three desktops. Added wireless router.
* Replaced older desktops with 40 laptops for traveling engineers
* Updated desktops for CAD technicians
* Implemented roaming profiles and home directories. Redirected "my documents"
with offline access through Group Policy
* Updated Symantec Backup Exec software. Added autoloader to improve backup pro
cess
* Implemented WSUS to facilitate Microsoft updates
* Cataloged all backup media and sent to offsite storage
* Centralized all software media and licenses. Completed exercise to bring soft
ware licenses into compliance.
* Updated audiovisual equipment
* Negotiated business wireless contract and in process of implementing Windows M
obile Smart Phones
* Implemented Outlook Help Desk to track, prioritize and resolve IT-related issu
es. Created knowledge base of issues and resolutions.
EXEMPLA HEALTH CARE, Wheat Ridge, CO
Desktop Support Technician, 9/2004 – 2/2006
Contributed to new hospital opening by deploying over 500 PC’s (desktops and laptops
) and peripherals. Serve on team at established hospital (deploying/replacing, u
pdating and troubleshooting desktops, laptops, printers, PDA’s and related business
and internally-developed applications.)
* Served as single point of contact for all hardware-related issues
* Received greatest number of compliments than any other Desktop Technician
* Completed HEAT tickets are among highest in the team
* Contributed to improved team communications by implementing team Microsite, st
reamlining pager communications and completed research and proposal for direct c
onnect phones
EVERYTHING COMPUTER, Denver, CO
Independent IT Professional, 4/2002 – 9/2004
Provided variety of technical support functions (server and desktop administrati
on, deployments, updates and troubleshooting) for Denver Metropolitan Area Firms
(KAISER PERMANENTE, MAYOR’S OFFICE OF WORKFORCE DEVELOPMENT, NPF NETWORKS, SAN JUAN
RESOURCES)
* Administered Active Directory on Windows 2000/2003 servers, Exchange 2000/2003
, Group Policies, email forwarding at 5 sites
* Documented network configurations at 3 sites using Visio and Word
* Installed, configured and accessed routers (including wireless) to achieve acc
ess to remote sites
* Installed and supported Citrix and Terminal Server for remote sites
* Installed and/or supported Veritas Backup Exec at 5 sites
* Installed and/or administered Norton Corporate Edition on 5 servers
* Converted over 600 PC’s to XP
CIELO COMMUNICATIONS, Broomfield, CO
Desktop Systems Supervisor, 10/2000-4/2002
Implemented centralized help desk as first point of contact for all IT-related i
ssues
* Evaluated, designed and implemented call tracking system
* Implemented desktop standards, performed inventories, made purchases, performe
d installs, configurations and troubleshooting
* Implemented Service Level Agreement and performed quality surveys
* Designed lab for PC and server configuration and troubleshooting
* Installed image and software servers. Created images for standard installs
* Saved Company $78K through software inventory/compliance project
OPPENHEIMER FUNDS, Denver, CO
Senior/Lead PC Support Specialist, 3/1995-6/2000
Lead a team of 12 IT professionals to meet IT-related needs of 2,000 end users
* Developed and managed training and career enhancement program for technicians
* Managed major projects, owned/resolved system-wide issues
* Served on team of developers, change management and network staff to implement
5 client/server applications campus wide
* Directed conversion of 2,000 desktops to Windows NTAdditional
Expertise
Microsoft Certified Professional
A+ Certification
Supporting Windows 2000 Professional/Server
Managing a Windows 2000 Network Environment
Implementing, Managing and Maintaining a Windows Server 2003 Network Infrastruct
ureOther

References available upon request.

* English and communication skills – I managed an information processing center for
13 years leading to development of excellent English and grammar skills. I have
been the editor of two homeowners’ association newsletters. Clients remark how my
style is “approachable†and “non-technical.â€
* Leadership and Philanthropic involvement – For four years I served a leadership ro
le in a community group building computers for those who would otherwise not hav
e access. A laptop was configured for a minister in Africa and for teens headed
for college from Newark, New Jersey. Another computer was provided for a Rabbi
mentoring inmates in a New York prison.