“A DETAILED STUDY OF PROMOTION

AND REWARD POLICY AT GUWAHATI TEA

AUCTION CENTRE”

SUBMITTED BY-

PARUL AGARWAL

IN THE PARTIAL FULFILMENT OF THE

REQUIREMENT FOR THE AWARD OF
DEGREE OF MASTER OF BUSINESS
ADMINISTRATION (MBA) IN HUMAN
RESOURCE MANAGEMENT (HRM).

SMU
SIKKIM MANIPAL UNIVERSITY
Directorate of Distance Education

Sikkim Manipal University of Health, Medical and Technological

Sciences Distance Education Wing Syndicate House, Manipal-
576104.
 EXAMINER’S CERTIFICATE

This is to certified that Miss Parul Agarwal has successfully

completed the project titled “A DETAILED STUDY OF PROMOTION
AND REWARD POLICY AT GUWAHATI TEA AUCTION CENTRE”
for the requirement FOR THE AWARD OF DEGREE OF MASTER OF
BUSINESS ADMINISTRATION (MBA) IN HUMAN RESOURCE
MANAGEMENT (HRM). Program conducted at PVI Computer Training
Centre, a University study centre of SIKKIM MANIPAL UNIVERSITY.

I wish her all success in her further Endeavour.

Internal Examiner External Examiner

Date: Date:
 CERTIFICATE

This is to certified that Miss Parul Agarwal has successfully

completed the project titled “A DETAILED STUDY OF PROMOTION
AND REWARD POLICY AT GUWAHATI TEA AUCTION CENTRE”
for the requirement FOR THE AWARD OF DEGREE OF MASTER OF
BUSINESS ADMINISTRATION (MBA) IN HUMAN RESOURCE
MANAGEMENT (HRM). Program conducted at PVI Computer Training
Centre, a University study centre of SIKKIM MANIPAL UNIVERSITY
Health, Medical and Technological Science.

She has worked under my guidance and that no part of this report
has been submitted for the award of any Degree, Diploma, Felowship or
other similar titles or prizes and that the work has not been published in
any journal or magazine.

I wish to her success in life.

PARUL AGARWAL Certified by-

Regd. No. 520866415 (Guide’s Signature)
 UNIVERSITY STUDY CENTRE
CERTIFICATE

This is to certified that Miss Parul Agarwal has successfully

completed the project titled “A DETAILED STUDY OF PROMOTION
AND REWARD POLICY AT GUWAHATI TEA AUCTION CENTRE”
for the requirement FOR THE AWARD OF DEGREE OF MASTER OF
BUSINESS ADMINISTRATION (MBA) IN HUMAN RESOURCE
MANAGEMENT (HRM). Program conducted at PVI Computer Training
Centre, a University study centre of SIKKIM MANIPAL UNIVERSITY.

She has worked under the supervision of our Faculty Mrs. Tribeni
Dadhara, Dept. of Management PVI Computer Training Centre. The
report submitted is genuine & no part of this report has been submitted
any where for the award of any Degree from any University.

The project work done by the student is a dissertation only and

cannot be produced for any other academic purpose.

I wish to her success in life.

Centre Head
Date: PVI Computer
 ACKOWLEDGEMENT

At the very outset would like to extend my gratitude to all those

people who have provided their assistance and co-operation during the
prepare of the project work. I acknowledge my sincere gratitude to my
Centre Head M.M. Sharma for permitting me to do the study.

I take the opportunity to thank everyone who work took concern in

the successful completion of this project. To be more specific, at the very
outset I convey my sincere regards to Shri R. Capoor IAS, Chairman,
GTAC for providing their valuable suggestions, guidance and co-
operation at all stages of the development of this project.

Finally, I would also like to offer thanks to my teachers and friends

for giving me support and encouragement for the grand task.

With due regards ………..

Parul Agarwal
PVI Computer Training Centre
MBA-4th Semester
 PREFACE

Projects are in an indispensable part of any kind of formal

education. They help us to have a practical exposure as well as better
outlook of the subject, which we are studying. In a professional course
like MBA , the students are equipped with strong theoretical knowledge
about the business operations and the time-tested methods of running a
successful business. To make this theoretical knowledge stringer, the
students are assigned certain projects in various organizations to get an
idea of practical working styles.

I was assigned to work in GUWAHAT TEA AUCTION CENTRE,

GUWAHATI, ASSAM. The topic of study was “A DETAILED STUDY
OF PROMOTION AND REWARD POLICY AT GUWAHATI TEA
AUCTION CENTRE”. The project commenced from 20th Oct, 2010 to
20th Dec, 2010.

In order to make the data and findings easily understandable,

efforts have been made to present the information in a simplified, lucid
and organized manner. It gives me immense practical exposure to the
practical working patterns and the environment. I will satisfied if the
organization gets benefits from the study and the findings.

Place: Nagaon (Assam)

Date:
 CONTENTS

Chapter No. Title Page No.

Chapter-I 1. INTRODUCTION 1
1.1: History of the Guwahati Tea Auction 1-3
Centre
1.2: Infrastructure at the GTAC 3-4
1.3: The Guwahati Tea Auction Committee 4-6
1.4: Tea Boards 6-7
1.5: The Tea Auction Process at GTAC 7 - 11
Chapter-II 2. Introduction to the Study: 12
2.1: Basic Processing 12
2.2: Types of Processing 12
2.3: Objectives of the Study: 13 - 14
2.4: Scope of the Study: 14
2.5: Research Methodology: 14 - 15
2.6: Limitations of the Study: 15 - 16
Chapter-III 3. An Overview of the Tea 17
3.1: About Tea 17 – 18
3.2: History of Tea 18 - 19
3.3: Popularly known as 'Chai' 19
3.4: The Tea History Timeline 20 - 29
3.5: Varieties of Tea 30
3.5.1: Black Tea 30
3.5.2: Oolong 30 - 31
3.5.3: Green Tea 31 - 32
3.6: Tea creation myths 31 – 32
3.7: Origin and dissemination of Tea 32
3.8: Patriotism, supply and demand 33 - 34
3.9: The Word Tea 34 - 35
3.10: Tea culture 35 - 38
3.11: Tea Preparation 38 - 40
3.12: Tea tasting 41
3.13: Principles of Tasting 41
3.14: The Taster's Infusion 42
3.15: Tea Tasting Terms 42 - 46
3.16: Tea and Health 46 - 48
3.17: Tea and Cancer Prevention 48 - 79
3.18: Tea Antioxidants and a Programmed 50
Death of Cancer Cells
 3.19: Modulation of Cancer Chemotherapy by 50
Tea
3.20: Tea and Health Diseases 51
3.21: Tea and Stroke 51 - 52
3.22: Tea and Inflammation and Arthritis 52 - 53
Chapter-IV 4. Sustainability in Tea Industry: 54 – 55
(An Indian Perspective)
4.1: Recent Developments 55 - 57
4.2: Major Causes of the Crisis 57 - 66
4.3: Recommendations for Improvement 66 - 69
Chapter-V 5. Labour and Tea Plantation: 70
5.1: Bonded Labour and the Tea Plantation 70 - 77
Economy
5.2: Socio-economic Factors and Worker 77
Productivity
5.2.1: Management Sensitivity 77 - 78
5.2.2: Worker Motivation 78
5.2.3: Optimizing Welfare Investments 78
5.2.4: Sexual Equality 79
5.2.5: Controlling common illnesses 79 - 80
5.3: Case-study: Profile of a good plucker 80 - 86
Chapter-VI 6. An Overview of the Guwahati Tea 87
Auction Centre
6.1: Position and Logistics 87 - 88
6.2: Growth Trends 88 - 90
6.3: Prospects 90 - 94

Conclusion 95
Appendix 96 - 100
BIBLIOGRAPHY 101