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There are different ways to uninstall the OfficeScan programs from the clients:
• Uninstalling the Client from the Web Console
• Running the Client Uninstallation Program
Note: If uninstallation fails using the above methods, manually uninstall the client.
• Manual uninstallation
Important: Uninstalling the client program also removes security risk protection on selected
clients.
Please do the following:
1. Log on to the OfficeScan web console.
2. Go to Networked Computers > Client Management.
3. In the client tree, select the clients that you want to uninstall OfficeScan from and then click
Tasks > Client Uninstallation.
4. On the Client Uninstallation screen, click Initiate Uninstallation. The server then sends a
notification to the clients.
5. Check the notification status and verify if there are clients that did not receive the
notification.
a Click Select Un-notified Computers and then Initiate Uninstallation to immediately
. resend the notification to the clients.
b Click Stop Uninstallation to prompt OfficeScan to stop notifying clients. Clients which are
. already notified and performing uninstallation will ignore this command.
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This procedure requires users to specify the uninstallation password. Make sure that you share
the password only to users who will run the uninstallation program and change it immediately has
it been divulged to other users. You can also disable the password on computers where the client
will be uninstalled.
2. If prompted, type the uninstallation password. OfficeScan will notify you of the progress and
completion. You do not need to restart the client computer to complete the uninstallation.
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2. Right-click on the OfficeScan client icon on the system tray and then select Unload
Officescan.
If prompted for a password, specify the unload password and then click OK.
Note: You can disable the password on computers where the client will be unloaded. For
details, see Client Privileges and Other Settings on pages 4-9 of the Administrator's Guide.
3. If the unload password was not specified, stop the following services from the Microsoft
Management Console:
• OfficeScan NT Listener
• OfficeScan NT Firewall
• OfficeScanNT RealTime Scan
• OfficeScan NT Proxy Service
• Trend Micro Unauthorized Change Prevention Service (if the computer runs an x86 type
platform)
4. Go to Start > Programs and then right-click on Trend Micro OfficeScan Client then click
Delete.
Important: Always back up the whole registry before making any modifications. Incorrect
changes to the registry can cause serious system problems.
6. Delete the following registry keys:
8. Delete all instances of the following registry keys in the following locations:
Locations:
• HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
• HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services
• HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services
• HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services
Keys:
• ntrtscan
• tmcfw
• tmcomm
• TmFilter
• Tmlisten
• tmpfw
• TmPreFilter
• TmProxy
• tmtdi
• VSApiNt
• tmlwf (For Windows Vista/2008 computers)
• tmwfp (For Windows Vista/2008 computers)
• tmactmon
• TMBMServer
• tmevtmgr
11 Click the Hardware tab and then click Device Manager > View > Show hidden devices.
.
12 Expand Non-Plug and Play Drivers and then uninstall the following devices:
.
• tmcomm
• tmactmon
• tmevtmgr
• Trend Micro Filter
• Trend Micro PreFilter
• Trend Micro TDI Driver
• Trend Micro VSAPI NT
• Trend Micro Unauthorized Change Prevention Service
• Trend Micro WFP Callout Driver (For Windows Vista/2008 computers)
c. On the General tab, select Trend Micro Common Firewall Driver and then click
Uninstall.
Important:
• If there are no other Trend Micro products installed on the computer, delete the Trend Micro
installation folder.
By default: C:Program Files\Trend Micro