Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
E- Business
Marketing Plan of Subhenoor Transportation
Submitted To:
Ms. Shumaila
(Lecturer)
Submitted By:
Aslam Javed Fa 09-MBA-024
3
COMSATS Institute of Information and Technology Lahore
We are working on new idea of providing road transport booking and other
facilities online. Major services will be provided online however telephone services will
also be available as per demand of customers. Vehicles (cars/vans/coasters etc.) Will
be outsourced. However we will hire our own drivers. In case of emergency, professional
drivers may be outsourced as well.
Company Ownership:
SUBHENOOR is founded and owned by Subhenoor Group.
Situation Analysis:
Vision
Be the respectable and bright transporter among dark
sectors.
Mission
3
COMSATS Institute of Information and Technology Lahore
Marketing Objectives:
Financial Objectives:
Service Offering:
Online access
Reliability
Convenience
Professionalism
Customer Loyalty 3
COMSATS Institute of Information and Technology Lahore
Critical Issues:
Subhenoor is still in the exploratory stages as a service provider. The critical issues
that it faces are the following:
Start-up Summary:
• SUBHENOOR' start-up costs will include all the equipment needed for the home-
based office, legal fees, website creation, and start-up advertising.
• The office equipment will be the largest chunk of the start-up expenses. This
equipment includes a computer system, printer, and office supplies. The
computer should have at least a 3 gigahertz Celeron/ Pentium processor, 1
gigabytes of RAM, 120 gigabyte hard drive, and a rewritable CD- ROM for
backing up the system. A DSL line will need to be set up as well. SUBHENOOR
will also need some mobile phones. The advantage of the cell phones is it allows
two way communication from the base to the cars/vehicles over cellular
frequencies but at a reduced rate.
• The office will need some furniture such as a desk, file cabinets. The legal fees
are used for the formation of the business as well as for reviewing/generating
standard client contracts.
Start-up Requirements
3
COMSATS Institute of Information and Technology Lahore
Start-up Expenses
Legal Rs.3,000
Stationery etc. Rs.1000
Brochures Rs.1000
Office equipment Rs.500
Website creation Rs.3000
Computer System Rs.10,000
Total Start-up Expenses Rs.18,500
Market Analysis
Market Summary:
Market Trends:
Within the last five years, the transportation industry has seen the trend of
customers moving from driving themselves to the to utilizing other forms of
transportation such as public transportation and other private transportation services.
Tour of families/private firms/ educational institutes also rely on private transportation
services.
3
COMSATS Institute of Information and Technology Lahore
Market Growth:
The growth rate for the transportation sector has been 4% for the last three years
and is forecasted to reach 5.6% for the next four years. (Not exact figure)
Marketing Strategy:
Families/individuals/Educational Institutes:
Business Travelers:
Target Marketing:
3
COMSATS Institute of Information and Technology Lahore
The first and second group is taking a trip for pleasure and will either be an individual or
a family/group. This group does not typically mind paying a bit more for a solution that
takes care of their transportation. Since they are on vacation, they appreciate having a
service that gets them to the in a seamless way so they do not have to worry about
anything. All they have to do is make the reservation and show up at the arranged
pickup point.
The third group is the business traveler. With SUBHENOOR, there is a transportation
service that functions like a luxury (they can pre-schedule pick up dates and be taken
directly home/office) but without the overly fancy car and the high price. As companies
are always looking at ways to cut costs, SUBHENOOR offers a very reasonable solution
in terms of comfort and cost.
Positioning:
Strategy Pyramids:
The single objective for Subhenoor is to position itself as the market leading ride
service. The marketing strategy will seek to first create customer awareness regarding
Subhenoor and its services offered, develop its customer base, and work toward
building strong customer loyalty and new customer referrals.
3
COMSATS Institute of Information and Technology Lahore
SWOT Analysis
The following SWOT analysis captures the key strengths and weaknesses within
the company, and describes the opportunities and threats facing Subhenoor.
Strengths:
• Well-trained employees.
• An innovative compensation system that prizes customer satisfaction, customer
referrals, and repeat business.
• A strong, market-driven business model.
• Well educated and energetic spirits.
Weaknesses:
Opportunities:
Threats:
3
COMSATS Institute of Information and Technology Lahore
PEST Analysis
Political:
• G.S.T
• import duty
• freight charges
Our business can also be affected by un- stability or any kind of strikes.
Economical:
In economic crisis as we all know that when inflation increase then it
causes to reduce the purchasing power of people and in crisis every business
has to suffer a lot or it persuades to conduct business at breakeven point for a
short period of time to survive in the market. Our business also has some threats
but due to competitive prices we have somehow a better ability to survive in bad
conditions.
Sociological:
3
COMSATS Institute of Information and Technology Lahore
• Tours
• marriage
• Parties etc.
Technological:
Technology has great importance in this era where we stand today, that’s
why we also focus on to provide online services. Technology plays a very
important role and provides the certain benefits to customer
• Facility of customization
Competition
This area currently has several competing transportation systems:
• Taxi Service: Taxis do provide service to and from the, however, you cannot
book the trip in advance, forcing you to call them right before you want to travel.
The level of service is inconsistent from taxi service to taxi service as well as from
occasion to occasion. Taxis can also be quite expensive if you are going out to
the suburbs.
3
COMSATS Institute of Information and Technology Lahore
• Parking: Parking in big cities is a big problem in these days. Driving yourself
has the advantage of not having to deal with anyone else; however, there is
always the risk of damage to your car when it is parked at the parking.
• Shuttle Service: This option packs people into a van and takes them to the
destinations. This is a less expensive option; however, it takes longer to make the
commute due to the other customers that are traveling with you. Additionally, you
lose out on the personalized service relative to private service.
Buying Pattern:
The buying patterns of these services vary based on the length of the trip, who is
paying for it, and if it is a last minute or planned trip. The longer the trip, the more
economical a transportation option is relative to parking. A large percentage of business
travelers use an upscale transportation solution. Many firms also facilitate their
employees with regular pick and drop. If the trip is planned at the last minute, taxi
service might be the only option for someone to drive you; however, Shbhenoor will offer
last minute rides if cars are available.
Marketing Mix
Subhenoor’s marketing mix is comprised of the following approaches to pricing,
distribution, advertising and promotion, and customer service.
Product:
It is a service business and has discussed above.
Pricing:
The pricing model will be based on a per-trip rate with a slight discount offered for
round trip service.
PRICING STRATEGY:
Prices are settled according to market's price. But we tried to set the prices
that really valuable against money.
SALE PRICE:
3
COMSATS Institute of Information and Technology Lahore
PAYMENT TERMS:
• By cash
• 10% advance and remaining 90% may be collected during the tour or right
at the end of tour
PLACEMENT
LOCATION
PROMOTION
Promotion and Advertising: Subhenoor will use various activities to achieve
positioning and visibility including advertisements and strategic relationships.
ADVERTISEMENT:
3
COMSATS Institute of Information and Technology Lahore
• MAGAZINES
• BILLBOARDS
• INTERNET
• NEWSPAPER
• OTHER WEBSITES
• BUSINESS MAGAZINES
PROMOTION PROGRAM:
Promotional programs are used to increase the sale level, so we will do:
• Discounts
• Gifts
3
COMSATS Institute of Information and Technology Lahore
Marketing Research:
The surveys provided enough amount of information for both functions. Due to the
large amount of information that was mined, Subhenoor plans to conduct more primary
research in coming months.
Break-even Analysis:
The break-even analysis indicates that Rs. 195,500 is needed in monthly revenue
to reach the break-even point.
Break-even Analysis
Assumptions:
Average Percent Variable 70%
Cost
Estimated Monthly Fixed 10%
Cost
3
COMSATS Institute of Information and Technology Lahore
Sales Forecast:
The first month will be spent setting up the business. By month two the business office
will be in order and SUBHENOOR will have been working with associations to create
visibility for the company. SUBHENOOR will have two drivers and will be paying them a
base monthly wage on the assumption that it wants to have the drivers ready when fares
come up.
Month three will see an increase in fares and things will be getting busy. Business will
continue to grow and by month five a third driver will be brought on board. It will not be
until month 11 that a fourth driver will be hired.
Sales Forecast
Expense Forecast:
The marketing expenses are to budget so that they are higher than normal during the
first quarter. This elevated amount is budgeted to achieve initial presence and visibility
during the first four months of this start-up operation. The second and third quarter will
show a general decrease in expenses, returning to normal levels after the initial spike.
The last quarter will see a spike in expenses, a recognition that this is the time that has
the most travel occurring. The expense forecast will serve as a tool to keep the
department on target and provide indicators when a modification or correction must be
made for the implementation of the marketing plan.
3
COMSATS Institute of Information and Technology Lahore
Management Issues
Controls:
3
COMSATS Institute of Information and Technology Lahore
References:
• http://www.mplans.com
• Wikipedia