Umer Mukhtar

Phone# (203) 919-6259

E-mail: umar.a.mukhtar@gmail.com

TECHNICAL SUMMARY:

• More than five years’ experience in customer service and computer hardware and software troubleshooting
services.

• Extensive organization and problem solving skills, able to plan, prioritize and meet deadlines.

• Experienced with in-depth Technical/Non-Technical Documentation.

• Experience working in a team-oriented, collaborative environment.

• Extensive Analytical and problem-solving abilities, with keen attention to detail.

• Self motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure
environment.

EXPERIENCE:

Subway restaurant 09/07 - present Darien, CT

Certified Personal Assistant

• Do inventory for store

• Manage cash register and all deposits for banks

• Make sure store is clean

• Give good customer service

• Make schedules and checks for employees

Norwalk Community College 01/08 – 01/09 Darien, CT

Computer technician

• Troubleshoot hardware and software related problems.

• Software and hardware Installations and Upgrade them timely.

• Replace hardware if necessary and make its working properly.

• Configure the new installed devices according to given instructions.

The Home Depot 03/2007-05/2008 Norwalk, CT

Sales Associate & Cashier

 • Handel cash register.

• Give good customer service to customers.

• Treat customer in best way so they will come back for our business.

• Achieve couple of times the homer Awards and best cashier award.

• Give customers guidance about the right product they want to get.

Summer Internship:

Board of Education 05/2005 - 09/2006

Pakistan, Lahore

Office Assistant

• Data Entry, Prepare work schedules, Excel and prepares presentation on

power point.
• Responsible for updating portfolio database; reviewed for accuracy and made
appropriate adjustments.

Mughal Tech Stop: 08/2005 – 02/2007

Pakistan, Lahore

Tech support

• Fix computers (laptops, desktops) and build computers according to

customer requirements.
• Fix software as well as hardware related problems and troubleshoot
hardware and software related problems.
• Replace hardware accessories if required.

Interest and Hobbies:

• Traveling and Tracking.

• Meeting people and go out for fun.
• Playing Cricket and badminton.
• Research on different kind of technologies.

Educational Summary:

• Associate’s Degree in Computer Science, Norwalk Community College, CT

2010 (continued).
• Associate’s Degree in Engineering Science, Govt. College , Pakistan 2007.
• High school graduation , Pakistan, 2005.

Certificate:
 • Computer Networking (Norwalk Community College), 2010

Managers References:

Name: Nadim Rana: Employer: Subway, Darien Phone Number: (203)656-1034

Name: Edroche Employer: The Home Depot Phone Number: (203)854-9111

Name: Iftikhar Ahmed Employer: Mughal Tech Stop Phone Number: +923239109192

Name: Tom Duffy Norwalk Community College e-mail: tduffy@commnet.edu