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These release notes describe all versions of Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3.
To view the release notes for previous versions of Cisco Unified CCX and Cisco Unified IP IVR, go to:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_release_notes_list.html.
To access the latest software upgrades for all versions of Cisco Unified CCX and Cisco Unified IP IVR,
go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
Contents
• Introduction, page 2
• System Requirements, page 2
• Related Documentation, page 2
• Installation Notes, page 2
• Obtain Unified CCX 8.0(2) SU3 for Upgrade, page 2
• Important Notes, page 4
• Caveats, page 5
• Troubleshooting, page 9
• Obtaining Documentation, Obtaining Support, and Security Guidelines, page 9
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Introduction
Introduction
These release notes describe the new features and the caveats resolved in Cisco Unified Contact Center
Express (Unified CCX) and Cisco Unified IP IVR, Release 8.0(2) SU3 (Build: 8.0.2.11004-12). These
release notes are updated for every maintenance release but not for patches or hot fixes. Before you
install Cisco Unified CCX and Cisco Unified IP IVR, we recommend that you review this document for
information about issues that may affect your system.
System Requirements
For current information about supported products for Unified CCX, refer to Cisco Unified CCX
Software and Hardware Compatibility Guide, which is available at this URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html
Related Documentation
Documentation for Unified CCX is accessible from Cisco.com at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
Installation Notes
You can upgrade to Unified CCX, Release 8.0(2) SU3, if you are running Unified CCX, Release
5.0(2)SR3, 7.0(1)SR5, 8.0(1), 8.0(2), 8.0(2)ES1, 8.0(2)SU1, or 8.0(2)SU2 on your server(s).
For more information about supported upgrade and compatible hardware, refer to Cisco Unified CCX
Software and Hardware Compatibility Guide, which is available at this URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_device_support_tables_list.html
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
2
Obtain Unified CCX 8.0(2) SU3 for Upgrade
a. If you have a Unix/Linux system, copy and paste the following command into the CLI:
cat UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso_part1of2
UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso_part2of2 >
UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso
b. If you have a Windows system, copy and paste the following command into the command prompt
(cmd.exe):
COPY /B UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso_part1of2 +
UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso_part2of2
UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso
Step 6 Use an md5sum utility to verify that the MD5 sum of the final file is correct.
3f81482e268d3b15635126087ced197c UCSInstall_UCCX_8_0_2_UCOS_8.0.2.11004-12.sgn.iso
Note To complete the upgrade, continue with the rest of the steps listed in the Cisco Unified Communications
Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, available at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_g
uides_list.html
Using GUI
Using CLI
If you plan to use CLI, run the CLI command "utils system upgrade initiate" and enter the folder path
where the COP patch file is located along with the SFTP server IP address.
Note To complete the Linux to Linux upgrade, continue with the rest of the steps listed in the Cisco Unified
Communications Operating System Administration Guide for Cisco Unified CCX and Cisco Unified IP
IVR, available at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_installation_and_configuration_g
uides_list.html
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
3
Important Notes
Important Notes
This section highlights the important changes in this version.
Note The only supported access to read/write files from disk using custom code is using the customer folder.
To view the location of this folder, use the following syntax: System.getProperty(“uccx.customer.dir”)
Warning - This customer folder is not backed up by Unified CCX. Also, the purging capability is not
supported for this folder.
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
4
Caveats
• ICD call answer/transfer using any third party attendant console desk software is not supported with
Unified CCX.
• SIP REFER between a switchboard and Unified CCX is not supported if the transfer is completed
after the call has been answered on the Unified CCX CTI port due to media re-establishment issues.
Caveats
• Using Bug Toolkit, page 5
• Open Caveats, page 5
• Resolved Caveats, page 6
Procedure
For information about how to search for bugs, create saved searches, and create bug groups, click Help
in the Bug Toolkit page.
Open Caveats
The caveats in Table 1 lists the important defects that are open in this release of Cisco Unified CCX.
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
5
Caveats
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that
were opened at the time this report was compiled. For an updated view of open defects, access Bug
Toolkit as described in the “Using Bug Toolkit” section on page 5.
Resolved Caveats
Table 2 lists all the defects that are Resolved in this release of Cisco Unified CCX.
A Resolved (R) caveat indicates that the bug is fixed. The assigned engineer moves the bug to this state
when testing is complete.
Note In certain rare circumstances, we are unable to fix the bug in all version in which it is found. The
defect will still be in state 'R'. Please contact the TAC if you are being impacted by a defect in
this condition.
For more information about an individual defect, you can access the online record for the defect by
clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access
this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that
were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug
Toolkit as described in the “Using Bug Toolkit” section on page 5.
CSCth12164 BootstrapSync error: lock acquire failure, err persists until NM restart
CSCth20421 Route point creation failed
CSCth54273 UCCX: Clean up MissingResourceException in logs
CSCth62543 UCCX: Node Manager crashes if hostname is more than 15 characters
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
6
Caveats
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
7
Caveats
CSCtl84594 when CUCM pub down sub is up, initial appadmin does not show error msg
CSCtl46384 UCCX version mismatch in UCS-VMware
CSCtl45088 New trigger not seen on Master but seen on Sub
CSCtl43530 STEPS_DB debug log does not work under MIVR logging
CSCtk68473 uccxuser password changes w/o user intervention
CSCtk62195 Next button validation not proper in some pages
CSCtk36074 NLA:HRC: wrong translation in report contact service queue activity
CSCtk10613 CRS Engine not reading custom jar files
CSCti25888 JTAP goes into partial service when deleting a route point
CSCth87420 Cannot search for varaible used in set/get enterprise info
CSCth54297 IPIVR 7.x Script Upload Step Allows Invalid Folders to be Created
CSCti25679 Plain text email displayed incorrectly in CAD - Calabrio defect 22598
CSCtl18601 Recorded calls not available for playback after a day in CSD
CSCtl07217 CSD record viewer is crashing when clicking play and save issue i
CSCtn32013 VoIP Mon service core dump on Agent log-in
CSCtn32009 CSD Workflow changes affected skills when sorting
CSCtn31990 Page refreshing in non-visible browser tab steals focus
CSCtn31965 Sorting by empty column makes entries jump around
CSCtn31827 Standard License user interface errors
CSCtk16031 Next Generation Java Plug-in does not work
CSCtl50962 CSD recording filter - filters by day but not by date
CSCtk76985 English Email UI on FRC, NOR, TUR localized CAD
CSCtg09763 iaqExtension Observer is closed inadvertently for Agent CAD
CSCtk57802 UCCX8.5 - Source code variable name shown on login page
CSCtk62187 ETSGJ-CH:Unable to upload scripts through Application Wizard of UCCX
CSCtl85886 Changes to Node2 lost when CDS is disabled
CSCtl23050 UCCX: 8.0 doesn't allow change to uccxworkforce user password
CSCtf60652 Call Flow with Agent to RP Transfers Leads to Memory Leak
CSCti96674 Webadmin does not load due to missing tomcat setting
CSCtj99294 Outbound calls show up as Inbound after upgrade to 5.0(2)SR3
CSCtj59447 RPServer doesn't purge the recording
CSCtl13163 Multiple agent.exe instances in thin client enviroment
CSCtj93842 UCCX DRS needs mechanism to prevent CAD LDAP Corruption
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
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Troubleshooting
Troubleshooting
For the most current troubleshooting information and tips, visit the following URL:
http://www.cisco.com/en/US/support/index.html
For assistance with identifying and troubleshooting common problems, access the Cisco TAC Case
Collection Tool (TCCT) at the following URL:
http://www.cisco.com/kobayashi/support/tac/tsa/launch_tsa.html
From the Tools and Utilities page, select the Voice technology link, and search for a solution using a free
text query or a guided search.
Documentation Feedback
You can provide comments about this document by sending email to the following address:
ccbu_docfeedback@cisco.com
We appreciate your comments.
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The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
Release Notes for Cisco Unified Contact Center Express 8.0(2) SU3
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
9
Obtaining Documentation, Obtaining Support, and Security Guidelines
Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 8.0(2) SU3
10