Richard Corey Hutchinson

11755 Norbourne Drive Apt 810

Cincinnati, OH 45240
(614) 657-8142
Professional Objective
Network Engineer with emphasis on data and voice networks.
Summary
Highly motivated Network Professional with a passion for Cisco technology provid
ing strong customer support and quality results in the design, implementation, a
nd support of Cisco technology in both data and voice. Strong work ethic, commit
ment to quality standards, and excellent communication skills yielding positive
results for clients.
Certifications and Education
CCVP - Cisco Certified Voice Professional, 2009
CCNP - Cisco Certified Network Professional, 2008
CISSP Boot Camp Training Course, June 2006
Bachelor of Science degree in Computer Information Systems, Carson-Newman Colleg
e, 2006
Professional Skills
Data Networking:
Cisco 2000, 3000, 4000 and 6000 series routers and switches.
Installation and replacement of Cisco network equipment in rack space.
Computer network planning, setup and documentation of client environment.
Configuring VLANS, trunks, switchports, Call signaling, POTS ports, Dialpeers,
Voice:
Installation, configuration and administrative support experience with the follo
wing technologies in various customer environments: Cisco Vg224's, Gateways, PLA
R, unity call handlers, Cisco Call Manager versions 4, 6 and 7, Communications M
anager Express, Unity 5.0 and 7, and Unity Connection 7.0, Contact Center Expres
s 4.0.
Operating system and software
Microsoft Windows XP, 2000, Server, XP, 2003 Server and Office
VMWARE server
Remote Desktop and Tight VNC Server
Security
Created and modified Access Lists and Firewall rules for Corporate Firewall equi
pment
Trained to ensure agency compliance with IT controls mandated by the Sarbanes-Ox
ley law
Trained to handle Business Sensitive Information and Personally Identifiable Inf
ormation (PII)
Work Experience
2007-2010, Network Voice Associate, CDW Advanced Technology Services, Madison, W
I and Cincinnati, OH
* Data and Voice Maintenance. Assisted a large Madison, WI based hospital with
remediation work of their Unified Communications environment. Also held responsi
bility for the day to day upkeep of their voice and data infrastructure as well
as upgrades and testing of new systems. Performed day to day moves, adds and cha
nges to client's CallManager 4.1.2, Unity 5.0 and UCCX environment. Worked close
ly with present IT staff and end users to handle internal voice issues. Answered
user migration questions to assist in transition process.
 * Data and IP Telephony systems refresh. Provided assistance with phone discove
ry and documentation of large hospital client based in Indianapolis. Interviewed
several hospital staff members for initial call flow discovery of their old PBX
phone system. Staged and tested new Cisco 7941 IP phones.
* VPN Remote site and Unified Communications systems support. Provided daily St
aff Aug support for Unified Communications system of a 535-site international en
terprise customer company based in Cincinnati, OH managing their data and voice
infrastructure. Executed moves, adds, changes and high system level changes to c
lient's CallManager 6.1.2 and Unity 5.0 Unified Communications environment. Prov
ided knowledge transfer to onsite IT department personnel on Cisco administratio
n tasks. Troubleshot and corrected periodic issues with various data and telepho
ny devices and worked to ensure that the root cause of those issues were underst
ood and addressed. Also performed daily troubleshooting of many of the customer'
s site to site VPN remote site connections and helped resolve issues to ensure r
emote sites were running on their primary connection.
* Implementation of new Unified Communications solution. Provided assistance in
the implementation, configuration and validation of the Cisco Unified Communica
tions solution for a Call Center based customer. Transitioned the client from a
Mitel PBX system to the new CallManager 7.1.2 system with a two node cluster, Ci
sco Unity Connection 7.0 with 24 ports and voicemail functionality for up to 120
users. Configured 35 7965 IP phones and 2 Cisco 2821 gateways. Helped collect i
nformation to configure UC Contact Center Express for 24 agents. Configured Cisc
o Unified Presence on a Cisco MCS 7825 server for 85 Cisco Unified Personal Clie
nts. Installed, configured and tested the Cisco data and voice hardware. Created
end user and admin documentation and helped resolve issues that arose following
the upgrade. Provided end user training and first day of support for new change
s made.
* Hardware and network integration. Assisted large local bank in the southern O
hio area with acquisition of a new bank and transitioning their IT resources ont
o the client's network. Handled installation of Cisco routers, switches, APs, UP
S and Ethernet cables and cable management into designated rack space in new cli
ent bank locations. Handled upgrades of IOS images and configuration on routers
and switches and patching of new servers. Assisted with transition from an old P
BX system to the new CallManager 6.1.2 system. Worked closely with ISP technicia
ns over the phone to ensure successful completion of circuits being turned up an
d correct DID numbers being ported over to new branch location. Provided documen
tation and end user training on new Cisco 7941 phones and voicemail training. Pr
ovided assistance for Senior Engineers in testing hardware and software for bugs
in test lab environment.
* Data and Voice Infrastructure Upgrade. Worked with a large power company upda
ting their voice infrastructure. Worked closely with ISP technicians, client IT
and non-IT staff to organize the cutover to new equipment. Also provided first d
ay support to ensure that the cutovers were successful.
2006-2007, IT Auditor, Tennessee Valley Authority, Office of the Inspector Gener
al Knoxville, TN
* IT Program Audits. Performed data collection and analysis of records in accor
dance with Information Technology audit program requirements. Ensured organizati
onal IT compliance was followed in accordance to Sarbanes Oxley requirements. Re
viewed data backup and recovery processes. Tested agency-wide application access
and security controls used to protect sensitive information. Examined policies
and procedures to determine program effectiveness and adequacy of program docume
ntation. Prepared written summaries of audit work performed with test results, c
onclusions and recommendations.
2006, Repair Technician, PC Partfinder.com, New Market, TN
* Hardware / Software / Computer Lab Support. Diagnosed, disassembled, and conf
igured various models of laptop computers. Performed troubleshooting of various
hardware and software issues; ordered information for computer parts and softwar
e.
2005-2006, Computer Lab Assistant, Carson-Newman College, Jefferson City, TN
* Upgraded or replaced workstations. Provided desktop support, installed and co
nfigured software, hardware, printers, scanners, modems and other peripherals. H
elped reduce customer computer downtime by providing quality customer service an
d support. Also educated individuals on virus prevention and proper computer mai
ntenance.