Address: 289 Country Club Road, Hopewell Junction, NY 12533
SUMMARY OF QUALIFICATIONS Accomplished and highly qualified IT Professional, demonstrating a comprehensive background in pre-sales engineering, software technical consulting, and system engineering. Adept at building and leading top-performing teams through the comp letion of new market software technology projects. Extensive experience in creat ing and penetrating new markets in North Africa and the Middle East. Currently s eeking a position in Software Pre-Sales/Consulting or System Engineering which w ill effectively utilize all acquired skills, abilities, and areas of expertise a s follows: * Software Technical Consulting/Support * Pre-Sales Engineering * Project Management * Quality Assurance (QA) * Team Building/Leadership * Client/Staff Training * Process Analysis/Improvement * Software Development Life Cycle (SDLC) Methodologies * Technical/Product Demonstrations * Requirements Gathering * Technical Documentation * Pre-/Post-Sales Support EDUCATION, TRAINING & CERTIFICATIONS Rochville University * Humble, TX Master's Degree in Information Systems University of Jordan ? B.S. in Computer Information Systems (Feb. 2006) Docuware * New York, USA Document Management System DMS (2009) SkyWire Co. * London, UK Customer Communication Management CCM (2008) Global360 * New York, USA File360: Document Management System DMS (2007) ReadSoft Co. * Sollentuna, Sweden RD for Forms: E-capturing Solution (OCR) (2007 ) The 7 Habits of Highly Effective People ? Certificate NOTABLE ACHIEVEMENTS Technical Consultant (Pre-Sales System Engineer - Team Leader) - AIT * Collaborated with the Sales Manager to create a new market by building allian ces with "Top Enterprises Software" vendors (Global360, Docuware, ReadSoft, Koda k & Flowering) to increase profits. * Improved operational effectiveness of the Software Pre-Sales/Technical Suppor t team by assessing and realigning employee skills with appropriate tasks and fu nctions to support the Sales team. * Strengthened the AIT Support team accordingly with vendors by developing tech nical severity level schematics for case management and reporting, resulting in enhanced service and support offerings. * Successfully established technical support case management practices (call ha ndling, remote access, etc.). * Played a key role in business development initiatives by writing standard ope ration procedures (SOPs) to support gaining Sales/Pre-sales ISO 9000 certificati on for increasing local and global business. * Significantly grew and fostered business relationships with top Middle East/N orth African Telecommunications and top Banking sector accounts, generating 85% of territory sales. PROFESSIONAL PROFILE AIT Oct. 2006 - Present Technical Consultant (Pre-Sales System Engineer - Team Leader) * Accountable for managing, planning, and coordinating all activities for the P re-Sales and Sales team to drive revenue by helping to quality accounts, respond to RFP/RFIs, and deliver appropriate solutions. * Supports vendors in penetrating new markets by providing experience of the ma rket and working with vendors in conducting software product training and applic ation seminars for reps and customers. * Builds and leads top-performing teams, providing strategic guidance, training , and support to ensure the continuous delivery of new market software technolog y to clients. PROFESSIONAL PROFILE - CONTINUED * Handles various industries (telecommunications, finance, ministries, banking etc.) with full initial study of technical infrastructure, documents flow, docum ent process, variety types of document, process management, business logic, data migration and integrations, leading to successful EDMS/BPM implementation. * Delivers technical/product demonstrations, creates training programs, handles customer relations, and provides pre (70%) and post-sales (30%) support during the technical aspect of the sales cycle. * Manages a team of 8 staff, provides support throughout the RFP process, creat es strategies to optimize revenue, and establishes/maintains relationships with key technical contacts at each account. * Continually searches for products to obtain marketing licensure/ownership rig hts to in order to expand existing product offerings. * Liaises with Product Management, Engineering, and R&D to ensure the successfu l delivery of solutions to strategic customers and continued customer satisfacti on thereafter. * Creates documentation to support the configuration requirements of different applications. Lawless & Mangione Co., Architects & Engineers, LLP Mar. 2006 - Oct. 2006 IT Technical Support | Programmer * Directly responsible for assisting in troubleshooting user problems (relating to existing software) while performing driver/software installations and upgrad es. * Designed/developed applications in VB.NET and ASP.NET, as well as triggers an d functions for database management in SQL Server 2005. * Deployed updates, service packs, and hot fixes using Windows Update, Automati c Updates, and Group Policies.