SENIOR QUALITY ASSURANCE ENGINEER | TECHNICAL WRITER

PROVEN TECHNICAL QA EXPERTISE IN A CAREER SPANNING 10+ YEARS.

Experienced solution oriented quality assurance professional in a career reflect
ing over 10 years of results, coupled with an effective interpersonal communicat
ion style. Works closely and effectively with all levels of management to satisf
y project and productivity requirements.
ß Process-oriented thinker with aptitude for analyzing potential issues and impleme
nting solutions.
ß Skilled at handling complex projects, rapidly growing requirements and able to cl
arify technical solutions to project stakeholders.
ß Outstanding record of delivering mission critical projects on time and with clean
and expected results.
ß Adept at developing effective procedures, project documentation and implementatio
n of key test plans under deadline with successful results.
KEY ACHIEVEMENTS
- Facilitated a documentation storage implementation plan for company projects.
- Spearheaded a major set-top code release as TQA project lead to multiple MSOs,
including Comcast and acted as technical QA lead on CORE team interacting with
members of each development group with a stake in the project.
- Expertly created effective test plans, concise test cases, milestone reports a
nd final test reports for multiple projects.
- Actively served as mentor to many new employees, essentially training new hire
s to get them up to speed quickly and effectively.
TECHNICAL PROFICIENCIES
• Linux • Testing Methodologies • MS Outlook
• MS Office • Technical Writing • All Mac O/S
• UNIX • Test Case/Procedure Development • Quark XPress
• All Windows OS Versions • SQA Manager • Troubleshooting Skills
• AS/400 • Media Writing Skills • Problem Solving Skills
• Rational Clear DDTS • PMEase Quickbuild • AFP Viewer
• XML (Exposure to XML Spy) • Test Plan Development • Saville CBP 3.6
• Exceed • MS Project • Rational Clear DDTS (Bug Tracking)
• CORE FTP Lite • MS Excel • PVCS Tracker (Bug Tracking)
• VISIO • MS Word • Oracle Forms and Oracle Reports Ver. 6i
• SQL • MS PowerPoint • TOAD
• PUTTy (Linux/Unix Terminal Emulation) • MS Project • Interpersonal Skills
• HP Quality Center • Version One- Project Planning Tool • TeamTrack Defect
Tracking Software
• Agile Development Practices • Rally Software for Agile Development •
ing and Performance Analysis
• Set-top Testing on DCT 2000 and newer. • VOD Testing • Linux Server Tes
EDUCATION & TRAINING
• Rally – Project Management software for Agile Development…– Internal Training– J
• Version One Agile Project Tracking– Internal Training – February 2008
• XML Levels 1 & 2 – Batky-Howell – December 2004
• MS Project 2002 - Level 1- Batky-Howell – January 2004
• Introduction of C++ - Batky-Howell – February 2002
• Into to SQL Programming– Batky-Howell- October 2002
• MS Project 2000 - Batky-Howell – March 2002
• Fundamentals of UNIX - Batky-Howell – April 2000
• NT 4.0 Workstation/Server Training – Executrain – August 1999
• B.S. Degree in Mass Communications: Black Hills State University; May 1994
PROFESSIONAL EXPERIENCE:
GuideWorks LLC./Comcast (Formerly TV Guide Interactive), Englewood, CO
Interactive Television On-Screen Guide Development Group.
Senior Test and Quality Assurance Engineer: December 00 – August 09
ß Set-top testing with Motorola and Panasonic set-tops along with back office serve
r testing on Linux and NT servers.
ß Proactively tested positive and negative tests on Linux & NT server code, through
the creation of test data based upon requirements.
ß Installed, upgraded and maintained Linux server code on Linux & NT test servers a
nd installed server clone packages.
ß Oversaw all LFG (Server Code) testing and acted as TQA lead for related projects.
ß Analyzed and resolved technical, schedule and resource issues by highlighting the
m in the statements of work and/or test strategies.
ß Wrote test strategies, gap analysis, test plans, test procedures, test cases, pro
ject updates and final test reports.
ß Quickly moved from consultant to employee status in three months.
ß Ensured verification of software and hardware products by locating, isolating and
reproducing anomalies, to include but not limited to programming, user document
ation, hardware systems integration, interface or design defects.
ß Maintained an understanding of software development environments and system/softw
are development life cycle processes.
ß Documented, tracked and disposed of issues and defects via PVCS Tracker formal bu
g tracking system.
ß Served as a consultant to department concerning products, procedures and techniqu
es to all departments.
ß Attended code, documentation and system design review sessions.
ß Analyzed test results and conduct investigations, interpret test plans and compon
ents to ensure compliance with standards and requirements.
ß Acted as project lead on many projects by participating on project MS CORE projec
t teams.
ß Performed end to end set-top testing with integration testing utilizing automated
and manual GUI testing.
Consultant at US West/Qwest Denver, CO
Telecommunications Company.
Quality Assurance Engineer on the Operational Readiness Lab test team: May 00 – Aug
ust 00
ß Led the planning, executed, communicated and documented project test activities f
or the ORL.
ß Performed tests in the ORL, in a distributed UNIX and/or NT environment.
ß Installed applications, develop test plans, test procedures, matrices, test ratin
gs and exit summaries.
ß Identified strategic test areas and evaluated test tools and test data to support
testing.
ß Troubleshot technical problems, system test, gave presentations on ORL testing te
chniques and functional test applications.
ß Utilized Rational Clear DDTS to produce change requests to track and manage produ
ct defects and enhancement requests uncovered during product development and qua
lity assurance testing.
ß Used SDT Review Pro to organize and perform Technical Reviews and Inspections of
documentation.
Consultant at ICG Telecom Group Inc., Englewood, CO
Telecommunications Company.
Quality Assurance Analyst on integration and user acceptance test teams: May 99 – Ap
ril 00
ß Created test plans, test cases and test scripts to prove the Saville CBP function
ality as stated in the statement of work.
ß Executed test cases for user acceptance testing of the Saville AS/400 billing sys
tem and the DOC1 invoice software.
ß Planned and performed regression testing on Saville billing system using a subset
of test cases and scripts.
ß Served as a testing resource, wrote documentation and developed applicable testin
g methodologies and protocols.
ß Responsible for testing in-house intranet database software used to reconcile bil
ling from the LEC to ICG with a DB on a UNIX machine, using Oracle 8, while the
GUI applications were developed in Java running on Windows 95.
ß Responsible for testing Bill Statement generation processes. Cross-platform proc
esses, coming from the ICMS billing system on the AS/400 and ending on a Windows
NT server, in preparation for delivery to an outside print vendor; performed va
lidation on the data throughout the process to insure integrity.
ß Saville CBP running on an AS/400 with testing done on Win 95 using client access
emulation.
Consultant for Architel Inc., on site at ICG Telecom Group Inc., Englewood, CO
Telecommunication companies.
Quality Assurance Analyst on development & implementation testing teams: October
98 - April 99
ß Executed test cases for OMS & ASAP development & integration testing in a client
server environment, using UNIX tools to verify provisioning on 5ESS network swit
ch.
ß Performed requirement analysis & test design, according to business requirements
and architecture for both automated service activation applications.
ß Tested on a client running on Win NT & 95, using Oracle databases.
Consultant at TCI, Inc., Englewood, CO
Television Cable Company.
Testing Analyst on Y2K intranet development team: August 98 – October 98
ß Executed GUI testing on internal TCI web application, being developed for trackin
g Y2K inventory compliance.
ß Tested application running on Win95, NT, Win 98 & Macintosh, running against Acce
ss and Oracle databases.
ß Generated functional, business and user testing requirements. Wrote test plans, t
est scripts and perform all functional, business and user testing.
Consultant at Procard Inc., Golden, CO
Custom software Development Company, marketing Credit Card tracking software.
Quality Assurance Analyst on development testing team: March 98
- August 98
ß Performed in-house GUI testing on credit card tracking software, running on Win95
& NT, using SQL & Access databases.
ß Utilized SQA Manager to develop test plans, track test procedures and to archive
the lifecycle of all bugs related to projects.
Consultant at Lipper Analytical Services, Denver, CO
Mutual fund and financial information tracking firm.
Sole Test Analyst on development team: February 97 - March 98
ß Conducted in-house GUI software testing on Windows NT, 95 & 3.1 platforms, runnin
g in a Client/Server database environment, using Sybase as the back end.
ß Tested migration from existing character based data entry system, to a new GUI ba
sed data entry system designed to process timely mutual fund information sent to
financial magazine publications and internet web-sites.

Employee at Quark, Inc., Denver, CO

International desktop publishing & Internet authoring Software Company.
 Quality Assurance Analyst on East Asian team. April 96 - Februa
ry 97
ß Conducted QuarkXPress focus tests, bug hunts, regressions, new feature tests, doc
umentation verification testing & Alpha/Beta testing or all the international la
nguages the application is written in.
ß Promoted from Testing Assistant to Testing Technician within 6 months.
ß Performed functional tests, using all languages with Installers, Updaters, Upgrad
ers, Encrypted Installers, Master Disks, 1st Articles & international dongles.
SEI, Sykes Enterprises, Inc., Greeley, CO
Customer support center for international computer & software companies.
Apple Cross Platform Support Technician: January 95 - April 96
ß Apple trained on supported products & for Apple customer service.
ß Resolved user problems by troubleshooting software & hardware challenges.
ß Conceived & wrote company procedure & policies for hiring team leads.
ß Troubleshot technical problems with end users, regarding general Apple/Macintosh
functionality, assisted with training of new technicians & supported internal he
lp desk .