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407
was used as training data. Group 2 was about 30% of books, airline tickets and other tickets at work. The
the total transactions and was used as testing data. language used was Chinese and their age was from 26
Five factors used in data segmentation included: to 35.
age, gender, online in time, address, language, and
target customer behavior type. Table 1 Segmentation of customer behavior
(1) Age was divided in 6 kinds: Cluster
Age 1 - 11 years old to 15 years Type 1 2 3 4 5 6
Age 2 - 16 years old to 20 years 1 0 0 13 101 5 0
Age 3 - 21 years old to 25 years 2 82 26 28 97 12 9
Age 4 - 26 years old to 30 years (1) 3 114 21 226 8 148 13
Age 5 - 31 years old to 35 years 4 103 79 176 5 153 27
Age 6 - 36 years old to 40 years 5 21 138 74 2 56 147
(2) Gender was divided in 2 kinds: 6 5 23 31 2 18 169
Gender 1 - man. (2) 1 283 262 387 197 62 318
Gender 2 - woman. 2 42 25 161 18 330 47
(3) How long online was divided in 4 groups: 1 37 32 14 158 46 0
(3) 2 132 117 80 23 148 0
Group 1 - 0.00 hours to 05.59 hours
3 89 106 216 21 153 135
Group 2 - 06.00 hours to 11.59 hours 4 42 32 238 5 45 230
Group 3 - 12.00 hours to 17.59 hours (4). 1 297 237 327 12 26 327
Group 4 - 18.00 hours to 23.59 hours 2 28 50 221 203 366 38
(4) Online Adress: (5) C 325 255 516 215 0 125
Adress 1 - At work E 0 32 32 0 392 240
Adress 2 - At home 1 98 9 17 0 8 8
(5) Language: 2 7 5 11 12 113 0
Language1 - China 3 3 12 8 92 21 2
4 124 58 187 5 8 0
Language2 - English
(6) 5 9 23 172 2 68 0
(6) Target customer behavior:
6 6 3 7 104 127 0
Behavior 1 - Buying computer products
7 39 117 15 0 23 61
Behavior 2 - Buying cloth 8 28 52 5 0 15 253
Behavior 3 - Buying gifts and flowers 9 11 8 126 0 9 41
Behavior 4 - Buying books
Behavior 5 - Buying CDs and DVDs Cluster 3: This cluster gained a majority of the
Behavior 6 - Buying toys and children e-commerce application since it had the largest
products population (26%). By using personal computers in
Behavior 7 - Buying airline tickets and Chinese language at home or at work, the female and
other tickets male Customers accessed e-commerce site to purchase
Behavior 8 - Online trading books, CDs and DVDs, airline tickets and other tickets.
Behavior 9 - Online banking The online time was between 12.00 hours to 23.59
hours and their age was from 21 to 30.
3.3 Result analysis Cluster 4: The male customers who are 11 to 20
years old used personal computers at home. They
By using K-Means algorithm to cluster, results from accessed e-commerce to purchase gifts (including
Table 1 show that data were segmented in five clusters. Jewelry) and flowers, toys and children products between
Based on the statistical results of customer usage, e- 0.00 hours to 05.59 hours. The language was Chinese.
banking transactions can be classified into 5 clusters.
Cluster 5: This was the second largest cluster,
Cluster 1: The male customers who are 21 to 30
where female customers used personal computers for
years old used personal computers to purchase
e-commerce between 6.00 hours to 17.59 hours. The
computer products and books. They accessed e-
language used was Chinese and transactions were bill
commerce site via personal computers between 6.00
payments. Their age was from 21 to 30 and they
hours to 17.59 hours at home. The language was
purchase cloth, toys and children products.
Chinese.
Cluster 6: Male customers who are 31 to 40
Cluster 2: This was the second smallest cluster.
years old used personal computers for e-commerce site
The male Customers were online between 6.00 hours
between 12.00 hours to 23.59 hours at work. This was
to 17.59 hours. They accessed e-commerce site to buy
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the only cluster where customers used English. The This work is supported by the Important Program of
major behaviors were online trade. Management Science & Engineering of Shanghai
Maritime University(No. XR0101).
4 Conclusions
6. References
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5. Acknowledgements
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