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Developed by:
The CHA Standard Healthcare Worker Nurse Orientation Work Group
1998
Adapted from:
The Yale-New Haven Hospital Health and Safety Training Manual
1997
This manual provides a basic overview of information that may be useful to you as you
undertake your clinical training. This manual is not intended to satisfy any legal training
requirements relating to, or required by, the Health Insurance Portability and
Accountability Act of 1996, the regulations of the Occupational Safety and Health
Administration, or any other law or regulation.
Be alert for signs of trouble, such as a patient, visitor, healthcare worker or employee
who:
• threatens, intimidates, or vows to get even with staff, healthcare workers or others;
• shows or claims to have a weapon;
• states that people are out to get them;
• blames others for the situation;
• holds grudges;
• reacts defensively to criticism and/or is easily frustrated;
• gets angry easily and often and/or expresses undue anger or talks abusively; and
• abuses drugs or alcohol.
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• use the “buddy system”; never walk alone; and
• be alert to overemotional patients, visitors, staff and healthcare workers who make
threats or show extreme anger.
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WHAT TO DO IF YOU BECOME INJURED ON THE JOB?
• Refer to your school or institution’s policy and procedure for treatment of injuries.
• In the event of exposure to bloodborne pathogens, you should be evaluated
immediately.
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SPECIAL TOPICS
CORPORATE COMPLIANCE
• Misrepresenting services
– up-coding
– miscoding
– unbundling
– incorrect diagnosis
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