 Anniston/Champaign/Green Bay/Indianola/

Pleasant Prairie/Quincy Distribution Centers

TELXON 960SL
ORDER ENTRY

USER’S GUIDE

June 2009

Order Lines:
Anniston 866-254-5065
Champaign 866-207-6034
Green Bay 866-207-6038
Indianola 866-254-5066
Pleasant Prairie 866-207-6038
Quincy 866-480-7832
Offshore 262-947-0424

Published by Retail Technology Dept.

(1-800-236-3446)
 TABLE OF CONTENTS
MODEL PTC-960SL (DOS VERSION)

• KEYPAD LAYOUT 1
• OPERATIONS GUIDE
• MAIN MENU
2
• START ORDER
2
• SCANNING ITEMS
3
• CHANGING QUANTITIES
3
• KEY ENTRY
4
• SEARCH
4
• DELETE
4
• SENDING ORDER
5
• ERASING DATA
6
• DATED ORDERS
6
• PRICE OVERRIDE 6
• SHELF LABELS 6
• PURCHASE FLAG MAINTENANCE 7
• BACKROOM 7
• RSVP – SCAN ONLY 8
• CRIP PROCEDURES
• CRIP
9
 • CRIP RANGES
11
• CRIP DEPARTMENT OVERRIDES
11
• DATED CRIP
11
• MISCELLANEOUS CRIP EXAMPLES
13
• TROUBLESHOOTING GUIDE 14
 PTC-960SL (DOS) KEYPAD

BATT FUNC CHG SCAN

- + 
<<<<< BEGIN >>>>>>
ON/OFF A B C END
STATUS = +
D E F G H
F1 F2 F3 F4 F5
I J K L M
:
N O P Q R
SEARCH .
S T U V W
/ DELETE ALT
SHIFT X Y Z CLEAR
FUNCTION
7 8 9 
4 5 6  B
K
S
P

1 2 3

ENTER
C
T - 0 . YES
R
L
NO SPACE

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 TELXON PTC-960SL (DOS) OPERATIONS GUIDE

Throughout this guide, the following typefaces are used:

• Text written LIKE THIS indicates what you will type on the unit’s keypad. If you see
text surrounded by brackets, such as [ENTER], it means to press and release that key.

• Text written LIKE THIS or Like This indicates what you will see on the unit’s
display.

Turn unit on Press the trigger or [ON/OFF] button.

The unit will power off after about a minute. Simply squeeze the trigger
located at the top of the handgrip or press the [ON/OFF] button to restore
power to the unit.

Menu choices You should see the “SVIOE MAIN MENU” which consists of the
following choices:
01 Data Entry
02 Send
03 Erase
04 Setup
05 Exit (NEVER USE!)
If a different menu is displayed, press the [END] key until the SVIOE
main menu is displayed.

If you experience problems or have questions regarding the operation of

the Telxon unit, call Region Retail Technology at 1-800-236-3446.

Ordering Highlight the option “DATA ENTRY” from the SVIOE main menu and
press the [ENTER] key. The highlight bar is moved by using the yellow
arrows (the A and C keys). Next highlight the product department that
you are ordering and press the [ENTER] key. At this point, you are ready
to scan the bar code on a shelf label or hand enter a SUPERVALU item
code.

An alternative method of moving the highlighter is to type the two-digit

number associated with your selection.

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Scanning items The first time an item is ordered, the machine will assume a quantity of
one if you continue without keying in a quantity.

If you desire a quantity greater than one, you may key in the quantity and
press [ENTER].

If the item was previously scanned, you will hear a double beep, and the
screen will show you the CURRENT quantity already on the order. If the
item is then entered, it will increment the quantity by one. If you don’t
want to increment the quantity, simply hit the [END] key. For items that
were on the last order, a previous quantity will be displayed; this is
indicated by a “P”. After the last item in an order is scanned, the
[ENTER] key must be pressed or that item code will not be included in
the order.

Changing quantity Once you scan the order barcode, the current quantity will be displayed.
The recommended way to change quantity is to press the [CLEAR] key
which removes your quantity, allowing you to type in the desired number.
If you decide you don’t want the item at all, it is best to delete the item
code rather than enter a zero quantity. If you want to subtract from a
displayed quantity (in Modify or Add mode), simply type in the number
of cases to subtract and press the minus key (in the bottom left hand
corner) and you will see the changed quantity.

Example:

Screen displays:

01 GROCERY
ADD
I 3263207
Q ___
CURRENT 4

If you want a total of two cases, not the four currently on order, press
[2] [-] [ENTER] or [-] [2] [ENTER].

To verify the quantity, scan the barcode again. The current quantity will
be displayed. If you don’t want to change that quantity, simply press
[END].

If the screen does not have a dashed line allowing you to input the
quantity, simply scan a different barcode and then rescan the barcode in
question to get to that point.

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Key entered items Type the SUPERVALU item code and press [ENTER]. Type the quantity
desired and press [ENTER]. If you do not type in a quantity and press
[ENTER] instead, one case is assumed. If the item was already entered,
the existing quantity will be displayed. Enter the additional quantity
desired and press [ENTER]. Very important—You must press [ENTER]
after the last item of your order or it will not be recorded.

Note: If you scanned a barcode prior to this, you will need to press
[ENTER] in order to respond to the quantity question on the screen.

Making corrections The [BKSP] key can be pressed to correct a mispunch.

End The [END] key is similar to the escape key on a PC and can be used to
take you back to the previous screen or change modes.

Shift The [SHIFT] key allows you to use other keys in conjunction with the
[FUNCTION] key to produce special characters (e.g., + . = etc.).

While ordering, the [SHIFT] key is not needed. If the word SHIFT is
displayed on the screen, you should press [SHIFT] again to get out of shift
mode.

If you have problems with CRIP, it could be that you are not in shift mode
when you should be.

Search for item Scan or key enter the item. There is a Search function that can be utilized
—press the [S] key, type in the item code, press the [ENTER] key.
Scanning or key entering the order code will also display the item.

Delete an item Use the yellow arrows (the A and C keys) to move through the file until
the item appears in the display. Because you are using the yellow arrows,
the unit indicates review mode with the word “REVIEW” in the display.
Press the [DELETE] key. The screen will display “DELETE ARE YOU
SURE YES/NO”. Press the [ENTER] key if you really want to delete it,
then press the [END] key to return to ordering.

Screen brightness Press the [-] or [+] key at the top of the keypad just below the “batt” and
“func” displays.

Adjust volume From the SVIOE main menu, press the [X] key, then highlight the sound
option preferred and press [ENTER]. (If you are not at the SVIOE main
menu, press [END] until you are.) The default setting is “LOUD.”

Laser Do NOT look directly at the laser beam!

Sending Press [END] to return to the SVIOE main menu.

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 From the SVIOE main menu, use the yellow arrow keys over the A and C
keys to move the highlight bar to the “SEND” option and press [ENTER].
At SELECT DATA, 01 CURRENT should be highlighted. Press
[ENTER].

At SELECT CONFIG, 01 SUPERVALU should be highlighted.

Press [ENTER].

At TAG SEND FILES, select the file(s) by highlighting the file and
pressing the [ENTER] key. The departments that are tagged to send will
have an asterisk by them. Repeat for each department that must be sent.
You may untag a department by pressing the [NO] key, and the asterisk
will disappear.

After all desired departments have been tagged, press the [END] key. The
Telxon will format the files and then display “READY TO SEND?”

Press [ENTER] to accept or [NO] to decline. When the display shows

“DIRECT BURST MODE” attach the coupler to the Telxon and the
phone mouthpiece. Dial the SUPERVALU order number.

Order Numbers:
Anniston 866-254-5065
Champaign 866-207-6034
Green Bay 866-207-6038
Indianola 866-254-5066
Pleasant Prairie 866-207-6038
Quincy 866-480-7832
Offshore 262-947-0424

Listen to the automated message and press the [ENTER] key when
instructed to send your order. Listen for a confirmation number and
record it. If the transmission was not successful, you will be instructed to
resend the order. Wrapping a towel around the coupler and phone
mouthpiece will help eliminate excess noise that can cause an order to not
send successfully.

When the transmission is finished, the display will show “SEND OK”.
If you received a confirmation number press [YES]; otherwise, press [NO]
and resend the data. To resend, press [ENTER] when the display shows
SEND AGAIN” and follow the procedures as above from “SEND
FILES?”

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Erasing data From the SVIOE main menu, highlight the “03 ERASE” option and
press the [ENTER] key. At the prompt to “TAG ERASE FILES”,
highlight the department to erase and press the [ENTER] key. Use the
same procedure to tag each department, which is indicated by an asterisk.
If you select a file that has not been sent, you will get an error message.
When all partitions that need to be erased are tagged, press the [END] key.
The screen will display “HEADER NOT ERASED” followed by
“TRAILER NOT ERASED” and finally “FILE ERASED”.
When erase is complete, the terminal will reboot and return to “SVIOE
MAIN MENU”.

Status The [STATUS] key (above the letter “D”) can be pressed to display the
number of entries made, as well as the total piece count ordered. This
also shows the last item scanned, which could be beneficial if you forgot
where you left off ordering. Press the [END] key to return to ordering.

Dated Orders Dated orders should NEVER be placed on the Telxon. They must be
done on SVHarbor using eOrder to ensure dates are honored and
ABS pricing and/or ad allowances are received.

Price Override From the “Data Entry” menu, press the [ENTER] key, then highlight
the menu option “10 Price Override” and press the [ENTER] key.
Before entering any data, the [SHIFT] key must be pressed, and SHIFT
will appear in the display. Key in the SV order code, an equal sign, the
quantity, and press [ENTER]. Key in the price (always using a decimal
point) and press [ENTER].

Example: 0263207=1 [ENTER] .89 [ENTER] (= is [FUNCTION] [G])

For a multiple unit price: type in the multiple, the letter F, and the price.

Examples: 3F1.00 4F.89 3F1.29

Price override replaces an item’s suggested retail price for this order
only.

Shelf Labels From the “Data Entry” menu, press the [ENTER] key, then highlight
the menu option for “Shelf Labels” and press the [ENTER] key.
Scan or enter the item order code and quantity of labels desired. The
procedure is identical to that of ordering product.

Purchase Flags From the “Data Entry” menu, press the [ENTER] key, then highlight
the menu option “Purchase Flag” and press the [ENTER] key.

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 Before entering any data, the [SHIFT] key must be pressed, and SHIFT
will appear in the display. Because Purchase Flag maintenance must
be one continuous entry, you cannot scan the barcode.

Turning an Item’s Purchase Status OFF:

Type in the SV order code, a period, a zero, and press [ENTER]
Example: To turn off the purchase flag for item 6612347
6612347.0 [ENTER]
Turning an Item’s Purchase Status ON:
6612347.1 [ENTER]

Backroom From the “Data Entry” menu, press the [ENTER] key, then highlight
the menu option “Backroom” and press the [ENTER] key. Scan or enter
the item code and quantity desired. The procedure is identical to that of
ordering product.

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 RETAIL SHELF VERIFICATION PROGRAM (RSVP)
SUPERVALU’s Retailer Shelf Verification Program (RSVP) has been designed to provide
retailers with a low cost and labor efficient solution to verify actual in-store shelf label and shelf
talker suggested retail price (SRP) accuracy through the normal order entry process and through
the “RSVP” functionality.

In the “RSVP - Scan Only” mode, stores can verify the accuracy of shelf labels and shelf talkers
by category, section, aisle, or department. The “RSVP - Scan Only” mode is used for shelf label
and shelf talker SRP verification only and cannot be used for ordering product.

RSVP From the “Data Entry” menu, press the [ENTER] key, then highlight
the menu option for “RSVP – SCAN ONLY” and press the [ENTER]
key. Scan the barcode on the label or talker. You cannot key enter the
item. RSVP is available by scanning only. Scan the area of the store you
want to verify. The overall procedure is similar to that of ordering
product. Be sure to press [ENTER] after scanning the last shelf label.

Example:

Screen displays:

17 RSVP – SCAN ONLY

ADD
P 1234567

NOTE:

“P” refers to the item code.

If you receive an error “Invalid Label Type”, move to the next label.
RSVP is available for Common Code labels (Code 128 seven digit) only.

If you receive an error “Bad Scan”, attempt to scan the label again. This
error means the terminal was unable to read the bar code scanned.

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 CUSTOMIZED RETAIL INDIVIDUAL PRICING (CRIP)
From the SVIOE main menu, press the [ENTER] key, then highlight the menu option titled
‘CRIP” and press the [ENTER] key. Before entering any data, the [SHIFT] key must be
pressed; the display will show SHIFT above the entry area.

General hints:
- All data must be key entered – NO SCANNING

- The [FUNCTION] key is the right blue arrow

- An equal sign (=) is entered by pressing the [FUNCTION] key and the [G]

- A plus sign (+) is entered by pressing the [FUNCTION] key and the [H]

Note: You do not need to type in a header before entering CRIP.

How to enter CRIP:

Optional: Type in the effective date. If no date is entered, the CRIP will be assumed to be
effective immediately.

To type in the date, use the format MM.DD.YY where MM is the month, DD is the day, and YY
represents the year. Don’t forget to enter the periods!

Example:

To enter the date 2/26/98 you would type 02.26.98 [ENTER]

If you cannot get the periods to display, be sure to check the ‘mode’ you are in and toggle it with
the [SHIFT] key.

Entering the Item Code & CRIP Type

There are four basic CRIP types:

F1 Locks in a retail price
F2 Profit percent
F3 Cents markup
F4 Convert an SRP to a percent

NOTE: F1, F2, F3, or F4 consists of two separate keys—the letter key and the number key--not
the yellow notations above the black and white letter keys.

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CRIP continued.....

CRIP Type 1
Key in the SV order code, the two character CRIP type F1 and press [ENTER]
Key in the price (always using a decimal point) and press [ENTER]
Example: 3263207F1 [ENTER] .89 [ENTER]

CRIP Type 2
Key in the SV order code, the two character CRIP type F2 and press [ENTER]
Key in the percentage (always using a decimal point) and press [ENTER]
Example: 3263207F2 [ENTER] 12.0 [ENTER]

CRIP Type 3
Key in the SV order code, the two character CRIP type F3 and press [ENTER]
Key in the cents markup (always using a decimal point) and press [ENTER]
Example: 3263207F3 [ENTER] .05 [ENTER]

CRIP Type 4
Key in the SV order code, the two character CRIP type F4 and press [ENTER]
Key in the price (always using a decimal point) and press [ENTER]
Example: 3263207F4 [ENTER] .89 [ENTER]

Remember to always use a decimal point in the price, the cents markup, or percent.

To enter a multiple unit price: type in the multiple, the letter F, and the price.
Examples: 3F1.00 4F.89 3F1.29

When entering a percentage, you should use a decimal point followed by a single digit.
Examples: 8.5 25.5 12.0 30.6

If you use F3 type CRIP and want to sell a product below cost, type a negative (using the - key)
after you enter the cents markup.
Example: To sell a product five cents below cost, you would type .05-[ENTER]

Delete item from CRIP

This will remove the CRIP price. The item will revert back to zone SRP.
Type in the SV order code followed by a minus, and press the [ENTER] key.
Example: 3263207- [ENTER]

Example of a range: 3263207- [ENTER] =3263218- [ENTER]

Ranges must stay within the same “family” range; i.e., family 326 (first 3 digits)

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CRIP continued.....

CRIP by item code ranges

The only difference between CRIP by range and CRIP a single item is that you follow the first
line entry with a second line entry that contains the equal sign and the ending SV code.
Example: Using a type F2 with a range:

3280001F2 [ENTER]
=3281000 [ENTER]
20.0 [ENTER]

This would CRIP in all of the items from 328-0001 to 328-1000 at 20.0%

Department overrides

To move items from one department to another for billing and gross profit reasons, you simply
type in the beginning code, an equal sign, the ending code, another equal sign (if you are doing a
range of item codes), and the department code.
Example: Move a deli item to grocery
8030000=01 [ENTER]
Example: Move all items in the 803 code range to grocery:
8030000=8039999=01 [ENTER]

The beginning item code in this entry must be an active item; otherwise, the entry will be
rejected.

The department numbering system can be obtained from SV’s Retail Pricing Department.

If you desire to track items in a new department, please contact Retail Accounting and ask them
which department number they will use on the P&L. Then use these procedures to CRIP the
items to the “new’ department.” Your RBC can assist you in analyzing the profitability of this
new department.

DATED CRIP

CRIP types F5, F6, F7 & F8 are for Dated CRIP and are less commonly used.

F5 is like F1: Lock in a price

F6 is like F2: Percentage type CRIP entry
F7 is like F3: Cents markup
F8 is like F4: Convert an SRP to a profit percentage

CRIP continued.....

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CRIP Type 5
Example of CRIP Type 5 with an ending date
F2=12.25.98 [ENTER] 3711707F5 [ENTER] .69 [ENTER]
This puts a temporary price of .69 through 12/25/98
The difference between this type F5 and type F1 is an ending date prior to the usual data

Example of CRIP Type 5 with a beginning date and an ending date

F1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F5 [ENTER] .69 [ENTER]
The usual data is preceded by F1=the starting date [ENTER] and F2=the ending date [ENTER]

CRIP Type 6
Example of CRIP Type 6 with an ending date
12.25.98 [ENTER] 3711707F6 [ENTER] 21.0 [ENTER]
Example of CRIP Type 6 with a beginning date and an ending date
F1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F6 [ENTER] 19.0

CRIP Type 7
Example of CRIP Type 7 with an ending date
12.25.98 [ENTER] 3711707F7 [ENTER] .03 [ENTER]
Example of CRIP Type 7 with a beginning date and an ending date
F1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F7 [ENTER] .03 [ENTER]

CRIP Type 8
Example of CRIP Type 8 with an ending date
12.25.98 [ENTER] 3711707F8 [ENTER] .69 [ENTER]
Example of CRIP Type 8 with a beginning date and an ending date
F1=10.01.98 [ENTER] F2=12.25.98 [ENTER] 3711707F8 [ENTER] .69 [ENTER]

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Delete item from DATED CRIP - date is in effect already
This will remove the CRIP price. The item will revert back to zone SRP.
Type in the SV order code followed by F5- and press the [ENTER] key.
Example: 3263207F5- [ENTER]

Delete item from DATED CRIP - date is in the future, hasn’t started yet
For example, CRIP entered with prior dates as 04.01.99 thru 04.30.99 and it is still February.
Enter beginning and ending dates that are the same within the date range previously entered.

Example of deleting a future Type 5

F1=04.20.99 [ENTER] F2=04.20.99 [ENTER] 3711707F5 [ENTER] .00 [ENTER]

Example of deleting a future Type 6

F1=04.20.99 [ENTER] F2=04.20.99 [ENTER] 3711707F6 [ENTER] 00.0 [ENTER]

Example of deleting a future Type 7

F1=04.20.99 [ENTER] F2=04.20.99 [ENTER] 3711707F7 [ENTER] .00 [ENTER]

Example of deleting a future Type 8

F1=04.20.99 [ENTER] F2=04.20.99 [ENTER] 3711707F8 [ENTER] .00 [ENTER]

MISCELLANEOUS CRIP EXAMPLES

Change item 667-3211 to $0.75 so that it stays at the same profit percentage
6673211F4 [ENTER] 0.75 [ENTER]
Change item 317-8315 to 20%
3178315F2 [ENTER] 20.0 [ENTER]
Change item 887-1234 to bill out of the meat department
8871234=03 [ENTER]
Change the item range 788-2222 to 788-3333 to bill out of the meat department
7882222=7883333=03 [ENTER]
Turn off the purchase flag for item 517-5555
5175555.0 [ENTER]

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 PTC-960SL (DOS) TROUBLESHOOTING GUIDE

Throughout this guide, the following typefaces are used:

• Text written LIKE THIS indicates what you will type on the unit’s keypad. If you see
text surrounded by brackets, such as [ENTER], it means to press and release that key.
• Text written LIKE THIS or Like This indicates what you will see on the unit’s display.

PROBLEM: SOLUTION:
Battery light flashes on Telxon Swap with charged battery (green light shows) from
battery charger. May have to turn unit off and on several
times to get battery light to stop flashing.
Adjust brightness Press “[-]” or “[+]” keys (located above [ON/OFF], A
and B keys).
Adjust volume At the SVIOE MAIN MENU, press X key, then highlight
the sound level option desired and press [ENTER].
Volume is preprogrammed to LOUD.
Unit is locked up Turn unit off.
or While holding down [NO] and [YES] keys
Unit will not search simultaneously, turn unit on.
or When message appears on unit, release [NO] and [YES]
Unit does not operate properly keys.
At “Enter new date”, press [ENTER]
At “Enter new time”, press [ENTER]
This procedure is called a “Reboot” At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR]
keys individually. Unit will shut off and come back on,
returning to the SVIOE MAIN MENU.
If unit is DEAD 1) Change battery.
2) Use another unit in store.
3) Borrow a unit from another store. Header MUST be
reprogrammed before transmitting the order and
programmed back before returning borrowed unit.
An alternate method would be for the retailer to
work with SV’s Order Desk (262-947-9410) to have
the header changed by them immediately following
order transmission, thereby eliminating the need to
program and then reprogram the unit.
4) Call Region Retail Technology to have emergency
unit sent UPS.
5) Denver Customer Service (DCS) can take the order
over the phone or via fax. If faxing, the retailer must
contact DCS prior to faxing their order (onshore
888-222-1033; offshore 303-363-5905). DCS will
contact Region Retail Technology for replacement.
PTC-960SL (DOS)

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PROBLEM: SOLUTION:
Broken trigger Must enter data manually; request a replacement unit.
Unit displays “A>” Type IOE [ENTER].
Unit will display SVIOE MAIN MENU.
Unit displays “B>” Type IOE [ENTER].
Unit will display SVIOE MAIN MENU.
Unit will not display SVIOE main menu Turn unit off.
after typing IOE [ENTER] While holding down [NO] and [YES] keys
simultaneously, turn unit on.
When message appears on unit, release [NO] and [YES]
Reboot the unit keys.
At “Enter new date”, press [ENTER]
At “Enter new time”, press [ENTER]
At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR]
keys individually. Unit will shut off and come back on,
returning to the SVIOE MAIN MENU.
Unit displays “C>” Press [NO] [CLEAR] [FUNCTION] [CLEAR] keys
individually. Unit will shut off and come back on,
returning to the SVIOE MAIN MENU.
Miscellaneous lines or symbols on display, Turn unit off.
e.g.: While holding down [NO] and [YES] keys
simultaneously, turn unit on. When message appears on
A> //////// unit, release [NO] and [YES] keys.
┌┌┌┌┌┌┌┌┌ At “Enter new date”, press [ENTER]
At “Enter new time”, press [ENTER]
At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR]
keys individually. Unit will shut off and come back on,
returning to the SVIOE MAIN MENU.
Trying to send order, highlight bar stays on Turn unit off.
DATA ENTRY and will not move onto While holding down [NO] and [YES] keys
SEND simultaneously, turn unit on. When message appears on
unit, release [NO] and [YES] keys.
At “Enter new date”, press [ENTER]
At “Enter new time”, press [ENTER]
At “C>” press [NO] [CLEAR] [FUNCTION] [CLEAR]
keys individually. Unit will shut off and come back on,
returning to the SVIOE MAIN MENU. Proceed to set
up the SEND. (See SEND procedure on page 5)

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 PTC-960SL (DOS)
PROBLEM:
Message says: TOO MANY ERRORS
Message says: HARDWARE ERRORS
Message says: INVALID HEADER OR
TRAILER
Store can transmit PREVIOUS rather than
CURRENT order if, for example, the order
was accidentally erased BEFORE it was
sent
To ERASE order
For CRIP procedures
For SHELF LABELS procedures
58224678.doc
SOLUTION:
1) You may have too much room noise; do whatever
you can to quiet the area, or wrap up coupler/phone
attachment with towel to muffle out excess noise.
2) Change battery.
3) Try transmitting on another phone.
4) You may have entered data incorrectly or in the
wrong format on one of the pages. Try sending each
page separately to isolate the problem.
5) Try using phone outside of store.
6) Try using different coupler.
7) Call Order Desk to see what, if anything, is being
received (800-236-3446, ext. 9410 or 262-947-9410).
All Telxons are custom flashed, so store specific
information will never be lost. This message could be
received if you are having difficulty transmitting an
order, but it is just a “red flag” that a problem exists,
which is usually too much background noise while
sending. Wrap the phone and coupler in a towel to
muffle out excess noise, and the order should send OK.
At SVIOE MAIN MENU, go to 02 SEND and press
[ENTER]. At SELECT DATA, highlight 02
PREVIOUS. Press [ENTER] two times, then TAG SEND
FILES appears with departments listed. Tag the
department(s) you want to send. Continue SEND
procedure as usual. (See SEND procedure on page 5)
If having problems, call Region Retail Technology
(800-236-3446) during normal business hours for
instructions on how to ERASE or see ERASE
instructions on page 6.
Call Region Retail Technology (800-236-3446) during
normal business hours for instructions on entering CRIP
or see CRIP instructions on pages 9-13.
Call Region Retail Technology (800-236-3446) during
normal business hours for instructions on entering
SHELF LABELS or see SHELF LABELS instructions
on page 6.
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 PTC-960SL (DOS)

PROBLEM: SOLUTION:
For PURCHASE FLAGS procedures Call Region Retail Technology (800-236-3446) during
normal business hours for instructions on entering
PURCHASE FLAGS or see PURCHASE FLAGS
instructions on page 7.
For RSVP procedures Call Region Retail Pricing (800-236-3446) during normal
business hours for instructions on entering RSVP or see
RSVP instructions on page 8.
Solid “blue” screen on display Remove the battery from the Telxon. Simultaneously
hold down [NO] and [YES] keys and the [ON/OFF]
button. Keeping these three keys depressed, insert
battery and wait 10-15 seconds, then release [ON/OFF]
button only. If the “hard reboot” is successful, the Date
and Time prompts should appear, and the [NO] and
[YES] keys can be released. At “Enter new date”,
press [ENTER]. At “Enter new time”, press
[ENTER]. At “C>” press the [NO] [CLEAR]
[FUNCTION] [CLEAR] keys individually. Unit will
shut off and come back on/reboot, returning to the
SVIOE MAIN MENU. For help with this procedure,
call Region Retail Technology (800-236-3446).
Order is “lost” If a battery is left out of the Telxon for an extended
period of time, current and previous orders will be
erased. It is imperative that a battery is kept in the unit at
all times. Store specific programming (i.e., header and
trailer) will never be “lost” because each Telxon is
custom flashed.

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