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At Its Best?
The Top 10 Transportation Management Best Practices
WHITEPAPER
JANUARY 2010
nulogx
Transportation Management Solutions
CONTRIBUTORS
Gary Breininger, President, Breininger Associates
Rob Fenwick, VP Transportation, Maple Leaf Consumer Foods
Sylvie Messier, Corporate Transportation & Customs Manager,Ipex Management Inc.
Doug Payne, President & COO, Nulogx Inc.
Alan Saipe, President, Supply Chain Surveys Inc.
Jorge Villalobos, National Transportation Manager, Acklands-Grainger Inc.
FACILITATOR
Scott Irvine, VP Business Development, Nulogx Inc.
IS YOUR TRANSPORTATION AT ITS BEST? THE TOP 10 TRANSPORTATION MANAGEMENT BEST PRACTICES NULOGX
Is Your Transportation At Its Best?
The Top 10 Transportation Management Best Practices
As your business grows, it’s only natural that it becomes more complex and challenging to manage. Your
transportation processes are no different. Freight costs can represent a significant component of your supply
chain – often around 5-7% of sales for manufacturing, retail and wholesale/distribution companies. For many
firms the fact is this responsibility is not managed as well as it could be — which means fertile ground for
significant improvements.
F
reight costs can represent a significant component of your supply
chain — often around 5-7% of sales for manufacturing, retail and
wholesale/distribution companies. For many firms the fact is this
responsibility is not managed as well as it could be — which means
fertile ground for significant improvements.
Here’s what the best in the business are doing to succeed. Typically, they have
significant freight spends (annual budgets greater than $10 million). But that
doesn’t mean if your operation and budget are smaller there’s not a lot to learn—
and many good reasons to follow their lead.
1. Pay Attention (Or, Pay More For Your Freight) What you are overlooking
What you’re overlooking may be costing you more than it should. Much more. may be costing you more
One of the biggest mistakes companies make is to assume that everything is in than it should.
order because their transportation costs are in line with past experience. “Sales
are up 10%, so transportation will be up 10%” is a usual approach to managing
this function. “Not necessarily so”, say best practice leaders.
IS YOUR TRANSPORTATION AT ITS BEST? THE TOP 10 TRANSPORTATION MANAGEMENT BEST PRACTICES NULOGX PAGE 1
You can’t manage what 2. Measure. Monitor. Manage
you can’t measure. You can’t manage what you can’t measure. And today, most Transportation
Managers are missing the timely and accurate information they need to
track trends, identify problems and take action proactively. That’s because
the spartan and much-delayed data pulled from an Accounts Payable or
ERP system does not typically provide the right numbers in time to make a
significant difference.
IS YOUR TRANSPORTATION AT ITS BEST? THE TOP 10 TRANSPORTATION MANAGEMENT BEST PRACTICES NULOGX PAGE 2
In reality, most companies 4. Strong Relationships Are Worth More Than Money
don’t tender their freight For most shippers, getting good value means building a customized and
as often as they should. integrated solution consisting of multiple modes and carriers. Doing this
well requires developing excellent relationships with your carriers and
understanding the relative strengths and weaknesses of each so you build the
best network for your needs.
Also, as you are building your solution, your logistics providers should
be customizing their solutions to meet your needs too. Good ones will
understand your business and work to develop process improvements that
benefit both your operation and theirs. And when things go wrong, it is
far easier to fix the service with the current provider than replace them.
Building your network, and working effectively with your carriers takes
strong relationships based on mutual trust and open communication. Good
relationships such as these extend far beyond the bottom line.
A structured and disciplined procurement event will ensure that carriers put
forward their most competitive proposal. It is important to bundle as much
similar freight as possible into your bid (a company-wide aggregation) so
carriers are bidding on the largest opportunity possible. This may require
aligning contracts to expire either at the same time, or on a staged basis
depending on your scope of operations and procurement strategy.
IS YOUR TRANSPORTATION AT ITS BEST? THE TOP 10 TRANSPORTATION MANAGEMENT BEST PRACTICES NULOGX PAGE 3
In reality, most companies do not tender freight as often as they should –
mostly because bids are very complex and time consuming. Evaluating and
ranking each bid’s impact on your business, and ultimately selecting the right
mix of carriers could require an enormous number of ‘What If?’ scenarios.
Thankfully there are systems available to assist in this analysis.
The good news is that the same systems that can help you analyze the bids,
can also be very helpful in providing ongoing monitoring and ultimately
determine if you achieved your objective.
IS YOUR TRANSPORTATION AT ITS BEST? THE TOP 10 TRANSPORTATION MANAGEMENT BEST PRACTICES NULOGX PAGE 4
that represent a larger share of their business. Therefore consolidating your
spend with a core carrier program often results in both better service and
better prices. In addition, LTL and Small Parcel carriers with fixed networks
generate economies of scale when they channel large volumes of freight
through their networks, which can be passed on to their preferred/high volume
customers as discounts.
The devil is in the details – 7. Audit Every Carrier Invoice (The Devil is in the Details)
Audit every invoice. The simplest way to drive out 2-5% of your freight costs is to audit your
invoices. That’s because this fast and furious business is rife with billing
mistakes. According to a recent CITA benchmarking study, more than 14%
of shippers surveyed stated that more than 5% of their LTL and TL invoices
contained errors, while more than 50% of LTL shippers reported error rates
of greater than 1%. Incorrect weights, inappropriate contract rates, duplicate
invoices, missed consolidations, and unapproved accessorial charges are a few
errors (unintentional or otherwise) that run up your bills.
In a recent case study, 8. Eliminate Manual Processing (Benefit from TMS & EDI)
the efforts of 3 people Increasing the efficiency and effectiveness of your transportation operations is
working all day, every key to your success. One option to accomplish this is using a Transportation
day, to optimize loading Management System that leverages 2-way electronic information exchanges
and shipping was done by such as EDI (Carrier <-> Shipper). Another option is an Audit System that
a new TMS in 5 minutes
receives electronic invoices—streamlining work and eliminating manual
with superior results.
processes. Such systems can rapidly and seamlessly create load plans, select
carriers, rate and tender shipments, audit invoices and more. In a recent case
study, the efforts of 3 people optimizing loads and managing shipments, was
done by a new TMS in a 5 minute daily routine; with superior results—saving
the company $250,000 in annual freight costs alone.
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An objective and candid 10. Continuous Improvement (Test. Learn. Integrate. Repeat)
self-assessment of your Best practice leaders focus on process improvements wherever they can be
current Transportation found. At this level of refinement, your greatest strength is an open mind—a
Management practices willingness to ask ‘What If?’— to challenge ‘Because we’ve always done
is the starting point for it that way.’ Nothing is sacred. A few of the popular areas where leading
determining the potential
companies are finding improvements are:
for your company to
improve.
• Managed In-Bound Programs
• Network Modeling/Review
• Consolidation Strategies
• Multi-shipper Collaboration
• Cube and Load Maximization
• Customer Cost-to-Serve Analysis
• Modal Alternatives
As optimization strategies like these become more and more complex, there
is an increasing need for data analysis and systems to support learning and
understanding, and in executing on identified opportunities.
Cost reductions in the neighborhood of 20% are not unheard of, all of this flowing directly
to the bottom line.
IS YOUR TRANSPORTATION AT ITS BEST? THE TOP 10 TRANSPORTATION MANAGEMENT BEST PRACTICES NULOGX PAGE 7
Helping You Be Your Best: nulogx
These 10 best practices in transportation management have been compiled by Nulogx through
discussions with a number of industry leading Transportation Managers and consultants. Nulogx is a
Canadian-based leader in North American transportation management solutions, and has distinguished
itself by providing unparalleled insight, and best-in-class transportation solutions, to over 100 North
American shipping clients. The end result: improving clients’ transportation processes and reducing
costs.
Nulogx delivers unprecedented levels of service to North American shippers through the combined value
of a best-in-class TMS Application, expert Managed Services, and the largest Freight Audit and Payment
service in Canada. Nulogx’s business model is “Save As You Go”. There is minimal up-front investment
in systems, staff or other resources—so you generate savings almost immediately. Its transaction-
based pricing is quickly off-set by freight savings, creating an instantaneous and low-risk ROI for your
company.
Contact Us:
To learn more about how your company can implement Transportation Best Practices and directly
benefit from working with Nulogx, contact Scott Irvine, VP Business Development at
scott.irvine@nulogx.com or call 905.486.1162 x 208
http://www.nulogx.com
http://www.cgfi.ca
With one simple and easy assessment you will have the ability to gain insight into potentially large cost
savings opportunities.
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