VIDYASAGAR.

M
Mobile: +91-9963780687
Mail Id: reachsaagar@gmail.com

Professoinal Summary
• An enthusiastic developing software professional with about 30months
of experience in designing and developing Siebel applications.
Experience spans across the various functionalities of Siebel like
Configuration and e scripting.
•Demonstrated expertise in the configuration of Siebel Applications that
spans the verticals from Communications, Public Sector and Financial
Services.
• Working Knowledge on Workflows .
• Knowledge on EAI.
• Well Versed with general business processes and Customer
Relationship management requirements
• Proven track record of configuring and customizing Siebel solutions for
multiple Clients.
• Familiar with Siebel e-Sales, Siebel Sales Siebel call center using Siebel
e-Roadmap methodology.
• Been a key instrumental motivating factor for all the team members by
always voluntarily taking up additional responsibilities, adhering to the
quality standards and being proactive with a view to leverage
maximum productivity, meet deadlines and deliver good quality.
Technical skills
CRM Technologies :Siebel CRM 7.x. 8.0
Programming Languages: C, Core Java, eScript JavaScript XML
Databases : Oracle 9i/10g, MS access
Mark-up Languages : HTML
Operating Systems :UNIX, Windows Family
Tools & Packages :MS-Office, TOAD, SQL Navigator

Professional Experience
• Working in Grassor Technologies.Banglore as Siebel Technical
Consultant since sep 2008 to till date
• Worked in Dhrusya Solutions. Hyderabad as a Web Developer. since
August 2006 to mar 2008

Education Qualification
B.Ed(M.P.Cs) from Osmania University, Hyderabad in 2006.

1
Project Details
Project Title : Training Application
Client : DNV, Norway
Team Size :8
Technology : Siebel 7.x, SQL Server
Role : Configurator

Description:
The DNV is an international Company with about 300 offices in 100
different countries. Head quartered in Oslo (Høvik), Norway, DNVs global
network is linked by efficient information Technology Company enabling us
to create value for our customers in a coherent and consistent manner
worldwide.
DNV has providing training facility to their participants and issuing
Certificates to them. In Siebel Training Module we are using to meet their
requirements.
Roles & Responsibilities:
 Configuring SIEBEL application using SIEBEL Tools to meet the business
requirements of the client.

 Involved in analysis, architecture review and performance tuning of

SIEBEL application customizing.

 Involved Scripting in some scenarios.

 Enhancement of functionality of SIEBEL business components using

Joins, Links, MVG and Pick lists.

 Customized screens views and applets using SIEBEL objects.

 Configured drilldowns according to requirements.

 Configured Toggle applets for the requirements.

 Setting the user Properties in BC Level.

2
Project Title : Callcenter Application
Client : Egghead software, Chicago
Team Size :8
Technology : Siebel 7.7, SQL Server
Role : Configurator

Description:
The company is a leading call center and US based Company is heavily
invested that in the Siebel application to fulfil its Customer Relationship
Management requirements focused mainly to manage customer service,
support and fulfilment.
Siebel is being used to configure a call center for them. The main
functionality of the system includes: Service Request, Authentication,
Activity Management, Customer Management and Contact Management.
Used the Siebel Application to Log customer Service Requests and to track
Service requests till they are closed.

Roles & Responsibilities:

 Created and customized a standard Applets, Views, Screens and

Application.

 Involved extensively in creation and customization of Static and

Dynamic pick lists.

 Involved in creation and customization of Static and Dynamic

Drilldowns.

 Created and customized links and Joins.

 Created and customized MVGs.

 Involved in Designing work flows and Defining Policies

(VidyaSagar)