3300 Primer 8.0.2

3300 Primer
Student Manual
Issue 8.0.2
3300 ICP Primer
Notice Trademarks
The information contained in this document is believed Mitel, SX-2000 and SUPERSET are trademarks of Mitel
to be accurate in all respects but is not warranted by Corporation.
Mitel Corporation (MITEL®). The information
is subject to change without notice and should not be Windows is a trademark of Microsoft Corporation.
construed in any way as a commitment by Mitel or any
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can be reproduced or transmitted in any form or by
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ii 3300 Primer Cover.doc

System Overview
In this module you will:
F Identify the nine 3300 ICP Controllers

11
F Identify the hardware configurations of the
3300 ICP
3300 ICP Primer
1-2 01_SYS_OV.doc
System Overview
3300 Controllers AX – Analog Switch
MX – Medium Switch
3300 ICP system software supports nine variants: LX – Large Switch
MXe – Medium Switch - Embedded 100-User Controller
MXE Server 250/700-User Controller
CX – Compact Switch Mitel no longer ships the MX, LX, 100 or 250/700-
User Controllers, but continues to support installed
CXi – Compact Switch with an Integrated units in the field.
Layer 2 Switch
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3300 ICP Primer
The MXe Controller has two hardware configurations

300 IP phones (MX mode) and 1400 IP phones (LX
mode). The MXe Controller supports up to four FD
Pers, eight Network Service Units (NSUs), and four
Analog Service Units (ASUs) or ASU IIs, as well as an
embedded Analog Main Board. It can be fitted with a
redundant power supply as well as a redundant hard
drive.
Mitel Communications Director running on the MXe

Server supports up to 5000 active users and up to
5600 IP devices.
The CX and CXi controllers support a smaller line

size. Both controllers support up to 100 users. The
CXi is an office in a box, which includes an 802.3af
compliant 16 port layer 2 switch, an Internet
Gateway, and a firewall.
1-4 01_SYS_OV.doc
System Overview
The AX controller supports up to 100 IP users and is

ideal where a high density of analog devices is
required.
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3300 ICP Primer
The MX Controller supports up to 200 users. The MX

Controller is an expandable system that supports up
to two FD Pers, four NSUs, and two ASUs or ASU IIs. NOTE
There are two hardware configurations of the LX References made to the 3300 ICP apply to all
Controller, 700-users and 1400-users. The LX models. Variant-specific information will be
Controller supports up to four FD Pers, eight Network clearly indicated with a notation “MXe”, AX,
Service Units (NSUs), and four Analog Service Units “LX”, “MX”, “CX” or “CXi.”
(ASUs) or ASU II.
1-6 01_SYS_OV.doc
Hardware
Components
2
F Identify the internal and external components
of the 3300 ICP controller
F Review Layer 2 Ethernet switch requirements
F Learn what an NSU is and how to connect it to

the system
F Differentiate between the different Peripheral

Interface cards
F Recognize the different card modules and their

uses
3300 ICP Primer
2-2 02_HW_COMP.doc
Hardware Components
MXe Controller
The 3300 ICP controls runs the entire voice switching

system.
The front of the MXe controller cabinet provides

access to:
Two 10/100/1g LAN Ethernet ports to

connect to a Layer 2 switch
A 10/100 DMZ/WAN Internet/Firewalled

port
Connection Status LEDs

The back of the controller provides access to:
Four Copper Interface Module (CIM) ports
to connect to ASU IIs, ASUs and/or Chassis Screw
Universal ASUs
A Hard Drive
An alarm port
A protective ground connector
A printer port
A power supply
Four Expansion slots for Mitel Mezzanine
Cards (MMCs)
Optional Analog Main Board
An RS-232 maintenance port

A second hard drive bay
Three alarm LEDs
A Remote Alarms On/Off button
A reset button
A second power supply bay
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3300 ICP Primer
The four CIM ports support combinations of up to

four Analog Service Units (ASU) as ASU IIs, ASUs or
Universal ASUs.
It also supports combinations of up to eight Network

Service Units (NSUs) or up to four Fiber Distributed
Peripheral Cabinets (FD Per).
There are two modes of the MXe controller. The

basic MXe controller (MX mode) supports up to 300
IP phones. The MXe controller with a second
processor (LX mode) supports up to 1400 active IP
phones and up to 5600 configurable IP devices.
The optional Analog Main Board (AMB) provides

connectivity for analog trunks and telephones
including:
Four ONS CLASS Circuits The MXe Ethernet Ports support Rapid Spanning Tree
Protocol (RSTP)-enabled Ethernet switches.
Six Loop Start (LS) CLASS trunks
Two Power Fail Transfer Circuit
One Music On Hold Port
One Loudspeaker Paging Port
2-4 02_HW_COMP.doc
Hardware Components
The IP phones are connected to a Layer 2 Ethernet

switch. Mitel does not supply the Ethernet switch, but
many models in different sizes are available
commercially.
The Ethernet switch is connected to the Local Area

Network (LAN) port on the MXe controller with a
CAT5 cable.
The IP phones require a power source.
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3300 ICP Primer
Devices found within the MMC Expansion slots

include:
Dual Fiber Interface Module (FIM), used to

connect to NSUs, Peripheral and DSU
Cabinets
T1/E1 Dual Framer Module, used to

provide 24 B-channels for T1 or 30 B
channels for E1 digital trunking
T1/E1 Combination Framer Module, used

to provide one T1 or E1 link for digital
trunking
Quad BRI Module, used to provide digital

trunking with 2 B-channels and 1 D-
channel for each port
A Digital Signal Processor (DSP) module to

supply additional resources required for
voice mail ports, call compression, or
features such as three-party
conversations
Quad CIM Module used for connection to

an Analog Service Unit, Universal ASU, or
ASU II.
Each MMC expansion Slot can support one module.
Any module can be fitted into any expansion slot.
2-6 02_HW_COMP.doc
Hardware Components
The ASU II, ASU and Universal ASU support analog

phones and trunks. Eight ASUs can be connected to
the MXe controller using copper cables.
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3300 ICP Primer
The MXe controller provides access to digital trunks

using the optional T1/E1 Dual Framer or T1/E1 The MXe controller uses the Dual Fiber Interface
Combination Framer and the Quad BRI Framer. Module (Dual FIM) to provide fiber interface to the
Network Service Unit (NSU) and its Digital Trunk
The T1/E1 Dual Framer or T1/E1 Combination Framer connections.
trunks connect to the Public Switched Telephone
Network (PSTN) or Private Network. Like the Dual Framer, the NSU supports two Primary
Rate Interface (PRI) ISDN T1 links, as well as T1/D4,
Each port of the T1/E1 Dual Framer or the single port Digital Private Network Signaling system (DPNSS) or
of the T1/E1 Combination Framer supports T1/D4, Mitel Services Digital Network (MSDN) and E1 links.
ISDN-PRI, or QSIG Digital Trunks, DPNSS/MSDN and
E1 capability. Up to eight NSUs can be connected to the MXe
Controller.
Like the T1/E1 Dual Framer, the Quad BRI Framer
provides digital trunks to the PSTN. The Quad BRI
Framer is not supported in North America.
2-8 02_HW_COMP.doc
Hardware Components
The MXe Controller supports the legacy SX-2000 Fiber

In support of legacy systems, T1 circuits can be housed in a Distributed Peripheral node (FD Per).
Digital Service Unit (DSU), which is connected to the Dual
FIM in the Controller with a fiber cable.
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3300 ICP Primer
MXe Server • supports only the Mitel Communications

Director software application and IP sets.
It does not
The MXe Server, based on the MXe Controller (1400
user), increases performance and capacity. The MXe Contain an Analog Main Board (AMB)
Server supports up to 5600 active users and comes
with redundant hard drives, a RAID controller and Support the T1/E1 Dual Framer, T1/E1
dual power supplies shipped as part of the standard Combination Framer, Quad BRI Framer or
MXe Server package. The MXe Server runs the Mitel Quad CIM modules.
Communications Director, Mitel's new high
performance communications processing software. Support TDM sets or trunks
It is very similar to the MXe Controller except it: The four embedded CIM ports are inactive.
• includes an Applications Processor Card

(APC)-MXe with a battery to supply the
non-volatile RAM.
2 - 10 02_HW_COMP.doc
Hardware Components
CXi and CX Controllers The back of the controller provides access to:
A protective ground
The front of the 3300 ICP CXi controller cabinet
provides: A power connector
An Ethernet expansion switch port Two cooling fans
An Internet/Firewalled port Music On Hold (MOH) connection
Two USB Ports (reserved for future use) A Loudspeaker Pager Port
An RS-232 maintenance port 4 ONS Ports
A reset button 6 Trunk Ports
3 MMC Expansion Slots
A Power LED
An Alarm LED
A Hard Drive LED
A powered 16-port Layer 2 switch
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3300 ICP Primer
The CXi Controller supports up to 100 IP phones,

four analog devices, and six analog Loop Start CLASS
trunks. An Analog Options board may be added to
expand the basic system to include 12 LS CLASS
trunks, and up to 8 analog devices.
The internal layer 2 switch within the 3300 CXi also

provides power to any attached IP phones.
The CX Controller provides the same functionality as

the CXi, but without the 16 port Layer 2 switch.
The CXi has two visible MMC expansion slots and one NOTE: The CXi and CX controllers cannot be
internal expansion slot. The internal slot is designed expanded by adding FD Peripheral Cabinets, DSUs, or
to accept a DSP Module and the external slots are NSUs.
designed for the T1/E1 Combo Module, Quad CIM
Module or the BRI Module.
Hardware Components
The Ethernet switch is customer supplied. Layer 2

Ethernet Switch switches are available in a variety of sizes from
different vendors. Mitel does not supply this
The IP phones are connected to a Local Area Network equipment.
(LAN) through a Layer 2 Ethernet switch.
Up to sixteen IP phones can be connected directly to
Category 5 (Cat5) cabling must be used between the the integrated Layer 2 switch of the 3300 ICP CXi
IP phones and the Layer 2 switch. controller.
The 3300 ICP MXe, CX, LX and MX controllers are If more than 16 IP phones are required, an external
also connected to the LAN through a Layer 2 switch. Layer 2 switch can be connected to port 17 of the
3300 ICP CXi Controller.
The ports of the Layer 2 switch must support 100
Mbps, full duplex connections.
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3300 ICP Primer
AX Controller The controller rear panel consists of the following

components:
One power supply unit

The AX controller supports up to 100 IP phones.
Fan complex
The controller front panel consists of the following
components: Controller card
System LEDs - Alarm, Hard Drive, 12 line card slots

Power/Status
Protective ground
Fan intake.
Hardware Components
The Controller card in the AX controller rear panel Devices found within the MMC 1 Expansion slot
consists of the following components: include:
Two 10/100 BaseT Ethernet LAN ports (RJ-45 T1/E1 Dual Framer Module,
connector)
T1/E1 Combination Framer Module
One DB-9 maintenance port
Quad BRI Module
System LEDs -
Alarm, Hard
Quad CIM Module
Drive,
A Digital Signal Processor (DSP) module or the 128
Power/Status
channel echo canceller can be fitted to MMC 1 or
Lock latch. MMC 2.
Two slots for

expansion
modules
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3300 ICP Primer
The 12 line card slots provide connectivity for analog

trunks and telephones.
The two line cards supported in the AX Controller

include:
The 4 + 12 port combo card
The 16 port ONS card
By installing the Quad CIM module, the basic system

may be expanded using combinations of up to four
ASU IIs, ASUs or Universal ASUs.
Hardware Components
MX Controller The back of the controller provides access to:
A power connector
The front of the MX controller cabinet provides access Two cooling fans
to:
A protective ground
An Ethernet port to connect a Layer 2 switch
A female amphenol connector which connects
Connection Status LEDs TDM devices
Two Copper Interface Module (CIM) ports to An RJ-45 connector for paging
connect to ASUs and/or Universal ASUs
The Music On Hold (MOH) connection
An alarm port
A printer port

Cards (MMCs)
Three alarm LEDs
A reset button
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3300 ICP Primer
The MX controller supports up to 200 Internet By installing the internal Analog Options Board
Protocol (IP) phones. The built-in Analog Main Board (AOB), the basic system may be expanded to include
(AMB) provides connectivity for analog trunks and 12 LS CLASS trunks, and 4 analog devices.
telephones including:
Telephone and trunk resources are further expanded
Two ONS CLASS Circuits using combinations of up to eight ASU IIs , ASUs or
Universal ASUs, and combinations of up to four NSUs
Six Loop Start (LS) CLASS trunks or up to two FD Pers.
Two Power Fail Transfer Circuits
One Music On Hold Port
One Loudspeaker Paging Port
Hardware Components
Devices found within the MMC Expansion slots

include:
Dual Fiber Interface Module (FIM)
T1/E1 Dual Framer Module
T1/E1 Combination Framer Module
Quad BRI Module
A Digital Signal Processor (DSP) module

Slot : 1 2 3 4
Quad CIM
May FIM DSP DSP DSP
Each MMC expansion Slot can support one module. Contain:
E1/T1 E1/T1 BRI
BRI BRI
Quad CIM Quad CIM
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3300 ICP Primer
The amphenol connection on the back of the

Controller is wired to a cross-connect box such as a
Main Distribution Frame (MDF). The amphenol
provides connections for the circuits of the AMB and
AOB.
Eight ASUs can be connected to the MX controller

using copper cables.
Hardware Components
Up to four NSUs can be connected to the MX

Controller with the Dual Fiber Interface Module (Dual
FIM).
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3300 ICP Primer
LX Controller The back of the controller provides access to:
A power connector
The front of the LX controller cabinet provides access
to: A protective ground
Four Ethernet port Layer 2 connections
Connection Status LEDs
CIM ports connect to ASUs and/or

Universal ASUs
An alarm port
A printer port
Three alarm LEDs
A reset button

Cards (MMCs)
Hardware Components
There are two variants of the LX controller. The LX The LX Ethernet Ports support Spanning Tree
controller with 256MB of RAM supports up to 700 IP phones Protocol (STP)-enabled Ethernet switches. The four
and the LX controller with 512MB of RAM supports up to CIM ports support ASU IIs, ASUs or Universal ASUs.
1400 active IP phones and up to 5600 configurable IP
devices.
Like the MX controller, the LX controller provides

access to digital trunks using the T1/E1 Dual Framer
and BRI Cards.
The LX controller supports combinations of up to

three optional T1/E1 Dual Framer cards, Quad CIM
modules and BRI modules within expansion Slots 1,
2, and 3.
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3300 ICP Primer
The LX controller supports FIMs in slots 1, 2, and 3,

combinations of up to eight Network Service Units
(NSUs) or up to four Peripheral Cabinets may be
installed.
Each MMC Slot can support one expansion module.
Slot : 1 2 3 4
May FIM FIM FIM DSP
Contain: E1/T1
E1/T1 E1/T1 BRI
BRI BRI DSP
Quad CIM Quad CIM
Hardware Components
Fiber Distributed Peripheral Node You can install line and trunk cards in the 12 slots
located in the front of the cabinet.
A power supply is installed in the next three slots,

The FD Peripheral Node houses circuit cards that followed by the Peripheral Switch Controller (PSC)
provide connectivity for analog telephones, digital and the final slot contains the FIM.
telephones, and analog trunks.
The PSC card provides control for all peripheral
The 3300 ICP supports fiber connectivity to the FD interface cards, and a fiber optic cable connects the
Peripheral Node using a Fiber Interface Module (FIM). FIM to the 3300 ICP controller.
The FIM is installed in the Controller and in the FD
Peripheral Node. Three variants of the FIM are
available (1, 3, or 14 km) and the same variant must
be installed at each end.
NOTE
Note: The CX and CXi controllers do not
support the Peripheral Node.
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3300 ICP Primer
Three types of Peripheral Interface cards support Three different types of Peripheral Interface cards
telephones. support analog trunking:
The On-Premise (ONS) line card supports 16 industry The LS/GS Trunk Card supports eight
standard analog telephones. Loop Start (LS) and Ground Start (GS)
Central Office trunks.
The Off-Premise (OPS) line card supports eight
industry standard analog telephones. The OPS line The DID / Loop Tie Trunk Card contains
card provides lightening protection and has a four unidirectional Direct Inward Dial
maximum loop length up to five times greater than (DID) circuits. The DID trunks allow
ONS loops. incoming trunk calls to connect directly to
a telephone on the system without
The Digital Line card has 16 Digital Network Interface attendant intervention. When used as a
Circuits (DNIC). The card supports the Mitel Loop Tie Trunk interface, it connects to
proprietary 4000 series digital telephones and the another PBX.
Superconsole 1000 Attendant Console.
The E & M Tie Trunk Card connects two

PBXs together. The E & M Trunk Card
provides four E & M trunk circuits.
Hardware Components
Network Service Unit (NSU)
The 3300 ICP Network Service Unit (NSU) provides

up to two Primary Rate Interface (PRI) links. Each
link permits 24 T1 or 30 E1 digital trunk connections
to the Public Switched Telephone Network (PSTN)
over a single line. PRI trunking between controllers
carry voice packets over a point-to-point connection.
NSUs must be connected to the controller through a

FIM connection. NSUs can be daisy-chained from one
CIM to another CIM for a total of two NSUs per FIM
connection.
These links can also be used for QSIG connectivity to

create public or private networks. QSIG is a standard
signaling protocol that connects two different PBXs
from either the same or different manufacturers.
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3300 ICP Primer
The PC-based ISDN Maintenance and Administration

Tool (IMAT) is used to program PRI trunks for the
NSU. IMAT is also used to install software upgrades
and to backup the NSU database. The PC can connect
to the NSU from either the serial port or from the
Ethernet port. Both ports are located on the front of
the NSU.
Hardware Components
Analog Service Units
The Analog Service Unit (ASU) is a more cost-

effective solution than a peripheral cabinet for
customers who require connectivity for analog
circuits.
There are three variants of the Analog Service Unit:
• ASU
• Universal ASU
• ASU II
The ASUs only support DTMF telephones (pulse or

rotary dial phones are not supported).
ASUs connect to the front of the 3300 ICP controller

using the CIM connections.
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3300 ICP Primer
The ASU front panel includes: The Universal ASU front panel consists of the
following components:
24 ONS circuit LEDs that indicate the
status of the telephone circuits 16 ONS circuit status LEDs
One RJ-45 connector (CIM connection to Four LS trunk status LEDs

the 3300 ICP Controller)
One RJ-45 connector (CIM connection to
One CIM circuit LED that indicates the the 3300 ICP Controller)
status of the CIM link
One CIM status LED
The Universal ASU rear panel includes:
An amphenol connector
One paging connector
One MOH port
A protective ground for grounding the

The ASU rear panel consists of the following chassis
components:
An AC power connector
An amphenol connector
A protective ground for grounding the

chassis
An AC power connector
Hardware Components
The ASU II comprises a chassis with two card slots.
The 4 + 12 port combo card supports:

The two card variants that are supported are a 16-
extension On-Premise Station (ONS) card and a 4 • 12 ONS Lines for analog phones
plus 12-port combo card that supports 4 Loop Start
(LS) trunks and 12 ONS lines.. Any card can fit into • Four LS trunks for analog connections to a central
any slot and the cards can be inserted while the unit office
is operational.
• Four System Fail Transfer (SFT) relays that
provide direct connection between an analog
telephone and a Loop Start trunk in the event of
a system or power failure.
The North American version supports Custom Local

Access Signaling Services (CLASS) on the ONS
circuits. CLASS allows the 3300 ICP system to pass
Calling Line ID digits and CLASS name information to
display sets that support Caller ID functionality.
The 16 port ONS card supports:
• 16 ONS Lines for analog phones.
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3300 ICP Primer
Desktop Devices
F Identify the IP phones that are supported on

3
the system
F Identify the TDM phones that are supported on

the system
F Differentiate between the features of the

supported sets
F Recognize which IP conference unit is

supported on the system
F Recognize the 5550 IP and

SUPERCONSOLE 1000 Attendant consoles and
understand their uses
3300 ICP Primer
3-2 03_DESKTOP_DEV.doc
Desktop Devices
IP Phones IP phones plug into a layer 2 switch using CAT5

cabling and the switch then plugs into the Ethernet
port on the controller.
IP phones transmit voice using Packet Switching. IP phones are powered either by an AC wall outlet, or
This means that voice signals can now traverse a an in-line IEEE 802.3af compliant power supply,
LAN/WAN environment, such as the Internet, that which powers the phone through the CAT5 cable.
was previously reserved solely for data traffic.
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3300 ICP Primer
The 3300 ICP system supports the 5201, 5207, Superset telephones are Mitel proprietary digital
5212, 5215 Dual-Mode, 5220 Dual-Mode, 5224, phones. The Superset phones use 2B+D signaling.
5230, 5235, 5240, 5330, 5340 and Navigator IP The two B channels are used for voice traffic and the
phones and the 5302 SIP phone. D channel is used to setup the call and to
communicate features. A Superset phone receives
IP phones provide access to call control features and line power from the system.
network services. The different sets are designed to
meet the needs of the different types of users. Analog telephones, also known as Plain Old
Examples include, front desk staff, contact center Telephones (POT) phones receive line power from the
agents, and meeting room conference-call users. system to which it is connected.
Mitel systems support most industry-standard analog

phones.
Desktop Devices
Entry Level Phones

These IP phones share common features. In addition
to the dial-pad, there are volume Up and Down arrow
keys and a Message Waiting indicator. There are also
three types of telephone keys: personal keys, fixed-
function keys, and softkeys.
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3300 ICP Primer
Fixed-function keys are used to simplify access to

Personal keys are multi-function keys. They can be specific features. Depending on the type of phone,
programmed with: fixed function keys can include some or all of the
following keys:
A feature
An extension or extension group number

Speaker
A system or personal speed call number

Mute
Superkey
Each personal key has an associated LED which gives
the status of the function or feature programmed to Cancel
the key. Personal keys can be programmed directly
on the telephone using the Superkey or with the Redial
Embedded System Management (ESM) tool.
Hold
Transfer/Conference
Message
Softkeys are available on the 5220 and the 5224 IP

phones. The function of the softkeys change
dynamically depending on the state of the telephone.
The function of the softkey appears in the LCD
display above the key.
The 5240 IP phone has Command keys similar to

softkeys.
Desktop Devices
Mitel 5220 IP Phone (Dual Mode)

A Feature-rich, dual port enterprise-class
Mitel 5201 IP Phone IP Phone with multi-line, multi-button
A Cost-effective, entry-level IP Phone that offers display, programmable feature keys,
easy access to basic telephony and messaging context sensitive softkeys and hands-
services. Designed for common areas and free operation. It also supports
occasional users who require access to basic Programmable key modules (PKM) and
telephony and messaging services. conference units.
The 5302 SIP Phone is an

entry-level, two-line, dual-
port telephone that interfaces
directly to the 3300 ICP using
Session Initiation Protocol
(SIP) protocol. The phone
provides three fixed feature
Keys (Hold, Redial, Transfer)
four programmable keys, and
supports G.711 and G.729
compression. Mitel 5235 IP Phone
A Dual port, IP Appliance with Touch
Display and 24 Self Labeling Keys.
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3300 ICP Primer
Mitel 5212 IP Phone

A Cost-effective, entry-level handsfree speaker
Mitel 5310 IP Conference Unit phone that offers backlit display and multiple line
Another supported device is the appearances.
5310 IP Conference Unit, which
integrates voice conferencing
technology to provide superior voice
quality and conversation clarity in
office conferencing applications.
Mitel 5224 IP Phone

A Feature-rich, dual port enterprise-class IP Phone
with multi-line, multi-button display, programmable
feature keys, context sensitive softkeys and hands-
free operation. It also supports Programmable key
modules (PKM) and conference units.
Desktop Devices
5300 Series IP Phones

These phones provide a large graphic display and
wideband audio.
The 5340 IP phone has six softkeys, the 5330 IP

phone 3 softkeys. The function of the softkey
appears in the LCD display beside the key.
The 5330 IP phone has 24 programmable, multi-

function, self-labeling feature keys, provided in 3
pages of 8 keys each
The 5340 IP phone has 48 programmable feature

keys provided in 3 pages of 16 keys each.
These feature keys can be programmed with:
A feature
An extension or group number
A system or personal speed call number
Access to an Application
An Internet URL
Each feature key has a label and an associated LED

which gives the status of the function or feature of
the key.
Feature keys can be programmed directly on the

telephone using the Settings key or with the
5330/5340 PC Companion tool.
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3300 ICP Primer
5330/5340 PC Companion
The 5330/5340 PC Companion is an end user tool
that allows easy key programming and labeling for
the 5330 and 5340 IP phones.
Download the PC Companion from the Downloads

page on MOL and install it on the user’s PC
The PC Companion application is supported on

Windows 2000 and XP.
To associate the application with the user’s set, use

the PC Connectivity page to program the phone’s IP
address and its password (default = MitelPcConnect).
3 - 10 03_DESKTOP_DEV.doc
Desktop Devices
Use the Programmable Keys page to select a key.
Program the label
Select the feature

category
Program the
parameters for the key
Select the feature or

application for the key
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3300 ICP Primer
A single right-click of your mouse on a feature key

Navigator pops up the edit menu.
The Mitel® Navigator is a full-featured, dual port, The Navigator Task Bar is supported on Microsoft™
dual mode telephone that provides voice Windows 2000, 2000 Professional and XP operating
communication over an IP network. systems.
The Navigator Task Bar application is installed on

your PC and allows you to configure your phone.
Desktop Devices
5560 IPT
The Mitel 5560 IPT is a financial trading telephone common dialpad
that provides
two large displays (one for each handset)
simultaneous access to two active calls
two ethernet connections (only one
separate connections and separate audio active)
channels for two handsets or headsets
96 self-labeling programmable keys
Left and Right hardkeys for switching
between the active calls on the left and
3 softkeys for each side
right handsets or headsets embedded phone applications that help
traders work more efficientlyThe Mitel®
support for either IP or SIP protocols
Navigator is a full-featured, dual port,
(Dual Mode)
dual mode telephone that provides voice
communication over an IP network.
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3300 ICP Primer
Cordless Handset and headset The accessories are a cordless handset and a
cordless headset.
The cordless module and cordless accessories allow

the user limited roaming capability similar to that
offered by a consumer cordless phone (i.e. within
their own office and adjacent offices) while
communicating over the phone.
The accessories are targeted at the typical knowledge

worker and are not intended to be a solution for
mobile workers who are typically roaming throughout
the enterprise.
Desktop Devices
Superset Telephones The Superset 4001 telephone is an entry-level,

single-line, digital telephone.
Similar in function to their IP equivalents, the The Superset 4015 is an economical, multi-line,
Superset 4000 series telephones, are Time Division entry-level digital display telephone.
Multiplexed (TDM) sets supported on the 3300 MXe,
MX and LX systems. The Superset 4025 telephone is a multi-line digital
telephone set that is ideal for anyone who handles
The 4000 series telephones consist of everything many calls.
from low-end display phones, up to feature-rich
phones with sophisticated capabilities. The Superset 4150 is an advanced digital touch-
screen display telephone. It features critical call
management functionality.
3 - 15
3300 ICP Primer
Attendant Console The console’s display provides the attendant with

valuable information such as:
An attendant console is used as a single answer point the source and destination of each call
for incoming calls, allowing one person to handle
calls for a large group of people. time and date information
call waiting status

The 3300 ICP supports two attendant consoles: The
5550 IP console and the SUPERCONSOLE 1000. call hold information
The 5550 IP Console is an advanced PC-based The attendant can also perform programming and
console that includes a telephony keypad and a dual maintenance activities such as:
handset/headset.
Switch the system into night service
The user interface includes screen-based call status
and call handling prompts, which allow the attendant Configure phone functionality from the
to quickly and efficiently: Group Administration tool
Answer calls, Transfer calls and Hold calls
Identify various types of incoming calls The SUPERCONSOLE 1000 attendant console is also used to
perform call handling functions as well as some maintenance
Monitor multiple phones using a Busy and administrative functions (such as moves and changes).
Lamp Field It has a four-line by 80-character alphanumeric display.
Identify the origin of emergency (911)
calls
Installation
F Recognize the various hardware components

4
from out of the box
F Recognize the steps to perform a basic system

installation
F Learn how to bring the system into service
F Learn how to connect the peripheral devices to

the system
3300 ICP Primer
4-2 04_INSTAL.doc
Installation
3300 MXe Installation Each of the expansion modules, such as the Fiber
Interface Module (FIM) and the Digital Signal
Processor (DSP), are boxed separately, as are the
Network Service Units (NSUs) and the Analog Service
The 3300 ICP MXe Controller is shipped with: Units (ASUs).
The power cord
The IP phone is packaged with
Safety Instructions
a handset
A printed version of the Technician’s
Handbook
a base unit
a CD-ROM with the initial load of software

cords
(version 7.0.8.5) labels
an Installation Guide
4-3
3300 ICP Primer
Embedded Modules
As required, install the following modules into the
controller:
DSP
Dual T1/E1 Framer
T1/E1 Combination Framer
Quad BRI Framer
Quad CIM module
Dual FIM, Framers and Quad CIM
To install these modules at the front of the controller
Remove the controller cover
remove the blank module cover at the

appropriate slot
Insert the module in the appropriate slot

and secure it to the controller with the
screws provided.
4-4 04_INSTAL.doc
Installation
DSP Module
To install a DSP Module in a slot at the front of the

MXe controller
Remove the blank module cover.
Remove the small printed circuit board

(PCB) from the blank module cover
Install the module cover on the DSP

module
insert the module in the appropriate slot

screws provided.
4-5
3300 ICP Primer
MXe RAID Controller

If your controller is to support the Redundant Array
of Independent Disks (RAID) hard drive array you
will need to install the RAID controller:
At the rear of the cover, insert a pointy

object through any hole from inside the
cover.
Push the bezel cover out far enough to

grasp the top and bottom edges and pull
that portion of the bezel off.
Remove the ribbon cable from the HD1

position on the interconnect card and
remove the power cable.
Remove the standard hard drive

interconnect card from the top of the hard
drive carrier.
Install the RAID controller card.
Attach the ribbon cable and power cable

to the RAID card.
4-6 04_INSTAL.doc
Installation
Slide the main board towards the front of

A Second MXe Processor the chassis and pull it up.
If your controller is to support 1400 users, you will
need to install a second MXe Processor:
Disconnect the cables from the main

board.
Disconnect the ribbon cable from the

interconnect card or RAID controller.
Remove the single captive screw that

secures the main board to the chassis.
4-7
3300 ICP Primer
Seat the E2T card onto the main board Attach the cables to the main board.
and secure it with four screws.
Connect the ribbon cable to the
Slide the main board into the locking tabs interconnect card or RAID controller.
of the chassis and then attach it with the
captive screw.
4-8 04_INSTAL.doc
Installation
Redundant Power Supply

To add a redundant power supply:
Remove the power supply unit’s blank

panel.
Slide the new power supply unit into the

power supply carrier on the rear of the
controller.
Push to seat the power supply into the

power supply back plane.
Secure the thumb screw and connect the

power cord.
4-9
3300 ICP Primer
3300 AX Installation
The 3300 ICP AX Controller is shipped with:
The controller chassis
The controller card
Brackets for rack mounts
Power supply
Safety Instructions
4 - 10 04_INSTAL.doc
Installation
Embedded Modules
controller:
DSP
Dual T1/E1 Framer
T1/E1 Combination Framer
Quad BRI Framer
Quad CIM module
4 - 11
3300 ICP Primer
Remove the blanking plate by pushing it

Framer or Quad CIM towards the back of the controller
To install a module in the MMC 1 slot
Remove the controller card
Remove the standoffs from the blanking

plate
Remove the screws that hold the blanking

plate standoffs from the back of the
controller
Installation
Secure the module to the controller with

Fasten the standoffs to the new module
the screws; one from above, two from
below.
Insert the module from the back of the

controller
4 - 13
3300 ICP Primer
DSP Module
To install a DSP Module in the controller
Insert the module in the appropriate slot

screws provided.
Installation
Voice Mail Flash card

If your system is equipped for Voice Mail ,
Replace the 512 MB Flash card with the 4

GB flash card
4 - 15
3300 ICP Primer
Line Cards
To install 16 Port ONS and 4+12 Port Combo line
cards:
Slide the card into the slot, with the lock

latch open, and seat it securely.
Close the lock latch and tighten the thumb

screw with a Phillips screwdriver.
Installation
Redundant Power Supply

To add a redundant power supply:
Remove the power supply unit’s blank

panel.
Slide the new power supply unit into the

power supply carrier on the rear of the
controller.
Push to seat the power supply into the

power supply back plane.
Secure the thumb screw and connect the

power cord.
4 - 17
3300 ICP Primer
3300 LX and MX Installation The 3300 ICP Controller is shipped with
the power cord
The 3300 ICP Controller and the software package Safety Instructions
are shipped separately from the factory.
The software package includes a printed version of

the Technician’s Handbook, the system hard drive
and, for the LX and MX controllers, the system ID
module.
Installation
Hard Drive and System ID

You must install the hard drive and the system ID
module in the 3300 ICP controller before powering
up.
On the LX controller
On the MX controller
connect the hard drive from the top of the

controller
discard the mounting plate that is shipped

with the hard drive
connect the power and cables
mount the hard drive through the access secure the hard drive to the controller
panel on the bottom of the controller
Insert the System ID module into its connector.
connect the power and cables and secure
the backing plate to the controller
4 - 19
3300 ICP Primer
remove the blank module cover at the

Embedded Modules appropriate slot
controller:
DSP
Dual T1/E1 Framer
Quad BRI Framer
Dual FIM
Quad CIM
Analog Options Board (AOB)

(MX controller only)
To install modules at the front of the controller
remove the controller bezel
Installation
To install a DSP Module in a slot at the front of the LX You may need to install the AOB into the MX
or MX controller controller:
remove the blank module cover. Attach the standoffs to the Analog Main
Board (AMB)
remove the small Printed Circuit Board
(PCB) from the blank module cover Insert the AOB onto the AMB and secure it
with the screws
install the module cover on the DSP
module
In all cases, insert the module in the appropriate slot

and secure it to the controller with the screws
provided.
When all optional modules are installed in the

controller
replace the controller’s bezel
replace the controller’s top cover and

secure it with the screws
Connect the Ethernet port of the controller to a Layer

2 switch on the Local Area Network (LAN) with a Cat5
cable.
4 - 21
3300 ICP Primer
Analog Phones
Connect Telephones and Trunks You can connect Dual Tone Multi Frequency (DTMF)
IP Phones analog phones to ASUs on the MXe, LX a,d MX
controllers, or the AMB or AOB on the MXe or MX
Connect the IP phone to a port on a Layer 2 Ethernet controller.
switch with a CAT5 Ethernet cable
You can connect DTMF, rotary or pulse dial analog
phones to the following line cards in the Fiber
Distributed Peripheral Cabinet (FD PER):
ONS
OPS
ONS Custom Local Area Signaling System

(CLASS) (North America)
ONS Calling Line Identification

Presentation (CLIP) (UK)
Installation
Mitel Superset Phones
You can connect Mitel Superset Phones to DNIC cards

in the FD PER.
4 - 23
3300 ICP Primer
Digital Trunks You can connect four Basic Rate Interface (BRI)
circuits to a BRI module in the controller, and 15 BRI
ISDN-PRI, T1/D4, and QSIG links are connected to circuits to a BRI NSU that is connected to a Dual FIM
the T1/E1 combo or Dual T1/E1 Framer module in module in the controller.
the controller.
T1, E1 and PRI links can also be connected to a

Universal NSU. Connect these links to a Dual FIM
module in the controller with a fiber cable.
You can daisy chain a second Universal NSU to each

primary Universal NSU. Connect a crossover Ethernet
cable between the NSU’s Copper Interface Module
(CIM) connectors.
Installation
Analog Trunks
You can connect
Loop Start (LS) trunks to a ASU II or

Universal ASU on the Mxe, LX and MX
controllers
LS or LS/CLASS trunks to the AMB or AOB

on the Mxe and MX controllers.
If your 3300 ICP is replacing an SX-2000 system,

you can connect Loop Start/Ground Start (LS/GS)
and Direct Inward Dial (DID) Central Office (CO)
trunks as well as E&M and Loop Tie trunks through
cards of the FD PER. Use a fiber cable to connect the
FD PER to a Dual FIM module in the controller.
4 - 25
3300 ICP Primer
3300 CX and CXi Installation When you attach the AOB flex cable, lift up on the
tabs at the end of the connector to loosen it, insert
the cable, label side down, and then press down on
the tabs to tighten the connector.
You must install the hard drive and the i-Button in
the 3300 ICP controller before powering up.
Insert the i-Button in the twin tab connector located

on the main board. Ensure the stamped side of the i-
Button faces down.
The hard drive is connected from the top of the

controller.
If required, add the following modules into the

controller:
DSP
T1/E1 Combo
Quad BRI Framer
Quad CIM module
Analog Options Board
Installation
Application Processor Card in the

CXi
The optional Application Processor Card (APC) allows
the system to host the Mitel Managed Application Server
(MAS) that can run the Office Server, Live Business
Gateway, Mobile Extension, and Teleworker Solution
applications.
To install the APC:

Place the APC on the main board
connectors. The connectors are spaced to
assist in alignment.
Prepare the heat spreader for installation

by removing the protective strips from the
adhesive heat pads.
Place the four supplied screws in the heat

spreader, and lower the heat spreader
onto the APC. Align the cutout on the heat
spreader above the memory modules on
the APC.
4 - 27
3300 ICP Primer
The Application Processor Card requires a dedicated

hard drive.
Move the system hard drive to the lower
bracket position.
Add the APC hard drive into the upper

bracket position.
Connect the power cable to the hard

drive.
Connect the APC hard drive IDE cable to

the main board connector labeled ETX
HARDDRIVE.
APC hard drive
System hard drive
Installation
Analog Phones
Connect Telephones and Trunks
You can connect DTMF analog phones to the AMB,
IP Phones AOB or ASUs connected to a Quad CIM on the CXi or
For IP phones on a CXi controller, connect a CAT5 CX controllers.
Ethernet cable between the IP phone and one of the
16 ports on the internal Layer 2 switch.
In the CXi, if you require more than 16 LAN ports,

you must purchase an expansion Layer 2 Ethernet
switch.
IP phones on a CX controller connect to ports on a

Layer 2 Ethernet switch.
4 - 29
3300 ICP Primer
System
Administration
5
F Identifiy the equipment and software
requirements to connect to the system on-
site or remotely
F Recognized the different levels of access to

the system
F Differentiate between database programming

and Maintenance programming
3300 ICP Primer
5-2 05_SYS_PRO.doc
System Administration
Connecting to the System 4. A system login screen will prompt you for a
username and password.
You need a Windows-based computer to program and

maintain the 3300 ICP.
You use Windows Internet Explorer to access the

Embedded System Management (ESM) to program
the customer database and to perform maintenance
functions.
To connect to the 3300 ICP:

5. Select the desired administration tool
1. Connect a PC to the network.
2. Launch Windows Internet Explorer.
3. Type the IP address of the 3300 ICP into the

address bar. The default IP Address when
shipped from the factory is 192.168.1.2
5-3
3300 ICP Primer
Programming & Maintaining The System Administration programming forms

specify:
the System
System-wide operating parameters such as
system access codes
The System Administration Tool Peripheral devices and miscellaneous equipment
The System Administration Tool provides a Web- Trunking attributes along with call routing and
based interface that you use to access forms to toll control instructions
program the system's database.
Specialty features and applications such as
You program the System Administration forms to Automatic Call Distribution (ACD) and voice mail
establish the system specific program parameters
that meet the customer's needs.
5-4 05_SYS_PRO.doc
You use the system Maintenance and Diagnostics

section of the System Administration Tool to ensure
the system is healthy.
Maintenance programming allows you to:
View alarm status
Enter Maintenance commands
Review system logs
Review hardware installed and connected to the

controller
5-5
3300 ICP Primer
The Group Administration Tool

The Group Administration Tool is a Web-based
interface that enables Administrators to make
changes to user information. The Group
Administration Tool provides the ability to:
Manage the system time and date
Manage system speed call numbers
Create user guides
Manage extensions
Manage groups
5-6 05_SYS_PRO.doc
The Desktop Tool

The Desktop Tool provides a Web-based interface
that allows IP phone users to program feature keys.
You use the User Authorization Profiles form to

create, modify, and delete user profiles. These
profiles provide unique usernames with access to the
tools.
5-7
3300 ICP Primer
5-8 05_SYS_PRO.doc
Managing the
Database
6
F Identify situations that require the system
software to be backed up
F Recognize the three different database

segments stored in the system
F Learn where to get new system software and

how to upgrade on-site or remotely
3300 ICP Primer
6-2 06_MAN_DB.doc
Managing the Database
Backup and Restore The system database has three distinct segments:
1. System data
With every change to the database, it is important to 2. Call History records

perform a database backup so that a copy of the
current database always exists. You should backup 3. Voice Mail messages
the database when the system is first installed, as
During the backup you can do a "full" back up which
well as before any software upgrades.
saves all of the database segments. With a partial
backup you save just the system data or the system
The system’s databases reside on the hard drive. You
back up the system database to a PC or network file
server.
data plus either of the Call History records or Voice

mail messages.
A database restore copies backed up data to the

system and is followed by an automatic system reset.
6-3
3300 ICP Primer
Software Upgrades To upgrade system software:
• Identify the 3300 ICP controller to be

upgraded
New software loads are available from the Mitel
Online web site. You download the system software
to a folder on your PC.
When you "run" the Installation.exe file from the

folder where the file is stored, it installs the
necessary files into a folder on your PC or network.
During the upgrade process the 3300 FTP server

copies the software from your PC or network to the
3300 ICP controller.
The 3300 ICP Software Installer wizard simplifies the

rest of the upgrade process.
6-4 06_MAN_DB.doc
Managing the Database
• Specify the location of the software load • Select where to install the help files
6-5
3300 ICP Primer
• Define the upgrade options • Press Start
Software upgrades can be done on-site or remotely.
6-6 06_MAN_DB.doc
Trunking
F Differentiate between lines and trunks

7
F Differentiate between Dial-In and Non Dial-In
trunks
F Learn what a trunk group is
F Recognize the various analog and digital trunk

types
3300 ICP Primer
7-2 07_TRUNKING.doc
Trunking
Basic Trunking Trunks are connections between two switching

systems such as a CO to a PBX or a PBX to another
Typically, external connections to a PBX are called

trunks.
Lines are connections between switching systems and

termination points.
PBX. The PBX is capable of switching the call to any

answer point.
An example would be a Central Office (CO) and a

residential phone. The CO switches incoming calls
from the network to the residential line. The
residential phone terminates the call.
7-3
3300 ICP Primer
Incoming Trunks
Outgoing Trunks
There are two types of Incoming Trunks; Dial-In and
Non Dial-In. Dial-In trunks send destination
information with the incoming call set-up. The most
common type is a Direct Inward Dial (DID) trunk.
This type of trunk receives digits to tell the system
what answer point to call.
Non Dial-In trunks only signal an incoming call and

do not send any destination information. The system
must be programmed with an answer point for all
incoming calls on these trunks.
The trunks are programmed into Trunk Groups to

allow the user to make outgoing trunk calls.
7-4 07_TRUNKING.doc
Trunking
Trunk Technologies
Trunks use various transmission technologies, most

commonly -- analog, digital, and IP Networking.
7-5
3300 ICP Primer
Direct Inward Dial (DID) trunks are Dial-In trunks

Analog Trunking connecting the CO and the 3300 ICP.
The analog trunks commonly used to connect the

3300 ICP to a CO are Loop Start (LS), Ground Start
(GS), and Loop Start /Custom Local Area Signaling
System (LS/CLASS). These are Non Dial-In trunks
programmed with an answer point.
E & M and Loop Tie trunks are used to connect two

PBX systems together in a Private Network
arrangement.
LS/CLASS trunks receive the CLASS information as

modem tones during the ring cycle. This information
could be the calling number, calling name, or
possibly both depending on the availability of this
information on a per call basis.
These trunks permit users on one system to dial the

extension numbers of users on another system. The
trunk connecting the two systems together forwards
the digits the caller dialed to the destination system.
The destination system connects the incoming trunk
to the extension the caller dialed.
7-6 07_TRUNKING.doc
Trunking
Digital Trunking
Digital links generally come in two formats, T1 and
E1. T1 links provide 24 64 Kbps digital channels,
while E1 links provide 32 64 Kbps channels.
The T1/D4 protocol provides one trunk per channel

for 24 trunks. A bit within each channel is used for
signaling information. This is known as Channel
Associated Signaling (CAS).
T1/DS1 provides 23 channels for data information

channels (or trunks) and the remaining channel is
used for signaling information. This is known as
Common Channel Signaling (CCS).
In Europe, E1 links provide 32 channels. These are

divided into 30 channels for use as trunks with two
channels used for trunk signaling information.
Primary Rate Interface (PRI) provides 23 Bearer (B)

channels and one Data (D) signaling channel. This is
known as 23B+D.
In Europe, PRI includes 30 B channels and two D

channels, equivalent to an E1 link.
7-7
3300 ICP Primer
Private IP Networking
Devices on 3300 ICP systems can communicate over
a Local Area Network (LAN) or a Wide Area Network
(WAN). This is a private network arrangement.
When a call is made to a remote 3300 ICP, the local

controller contacts the remote controller.
The two controllers use call setup messages to

exchange the IP addresses of the end-points of the
call.
Each controller then provides its local device with the

IP address of the remote device.
Voice data now streams between the two end points

of the call.
7-8 07_TRUNKING.doc
Features &
Applications
8
F Identify the embedded voice mail application that
comes with the system and its features and capacities
F Learn what ACD is and how it works
F Differentiate between Terminal and Circular hunt

groups
F Differentiate between the different parts of calling

numbers in the North American Dialing Plan
F Review examples of Automatic Route Selection
F Learn where to get information when Emergency Call

Handling alarms are raised
F Recognize situations where Tenanting could be used

and how it works
F Differentiate between the four categories of Calling

Features
3300 ICP Primer
8-2 08_FEAT_APP.doc
Features & Applications
Calling Features System Features apply to the entire system as well as

devices such as extensions, consoles, and trunks.
System features are available to all extensions.
The 3300 ICP software provides hundreds of calling Integrated Voice Mail is an example of a system
features grouped into four categories: feature.
1. System features Telephone features apply to any phone within a Class of

2. Telephone features Service (COS). Examples of telephone features are:
Call Forwarding
Do Not Disturb
Caller ID
3. Attendant and subattendant features
Attendant and subattendant features define the

4. Application specific features functionality of the attendant console and subattendant
phones. Phone Book is an example of an attendant
feature.
Application Specific Features match business specific

needs. Examples include:
Control of Communication Costs
Tenanting
8-3
3300 ICP Primer
Because the System has so many features, they have

been combined into applications designed to meet the
specialized needs of each business case. This provides
a cost-effective way for all organizations to access
advanced business features.
An example of a configuration to meet specific business

needs is Hotel/Motel. Typically a Hotel does not require
all available features, and may only select features
which can be used to:
Check guests in and out
Provide automatic wake up calls
Take messages
Another configuration to meet specific business needs is

Automatic Call Distribution (ACD). Inbound call
departments such as sales can use the ACD
functionality to support:
Large Agent Groups
Large call volumes
Multiple hold recordings
Agent performance reports
8-4 08_FEAT_APP.doc
Embedded Voice Mail
The 3300 ICP controller includes an integrated voice

mail system and Auto Attendant.
The basic MXe, MX and LX systems support 20

voicemail ports, 750 mailboxes, and 400 hours of
voicemail storage. Additional options and resources can
be purchased to expand the capacity to 30 voicemail
ports.
The AX, with 4 Gb flash installed, supports 20 voicemail

ports, 122 mailboxes with 25 hours of voicemail storage
or 97 mailboxes with 400 hours of voicemail storage.
Additional options and resources can be purchased to
expand the capacity to 30 voicemail ports.
The 3300 ICP CX and CXi systems are designed for a

smaller office environment with four voicemail ports,
expandable up to 16 voice mail ports with 748
mailboxes.
8-5
3300 ICP Primer
When programming phones in the database, voice

mailboxes are associated with extension numbers.
To access the voicemail system you dial an access code

followed by a passcode.
8-6 08_FEAT_APP.doc
Another feature of the 3300 ICP is Multi-level Auto

The 3300 ICP supports Auto Attendant functionality, Attendant (MLAA). MLAA permits the set up of an
which can replace a “live” operator to direct callers to organized menu structure. The greeting at the top level
the appropriate extensions or voice mailboxes. Callers is the primary company greeting with the usual prompts
reaching the Auto Attendant can access a mailbox to dial "0" for an operator, or dial other digits to reach
directory by dialing the person’s first or last name, destinations such as Sales or Technical Support groups.
rather than their mailbox number.
The Auto Attendant can play different greetings based

on time of day.
The greetings are recorded from a telephone located

either onsite or from a remote location. They can also
be downloaded in .wav format from a PC.
At subsequent levels, the greetings prompt callers to

make further selections that help direct their calls to the
specific department or person they are trying to reach.
The maximum number of menu levels is 10., each with
its own greeting and prompts.
8-7
3300 ICP Primer
In addition to the basic voice mail functionality many

purchasable options are available:
Support for English, European French,

Canadian French, European Spanish, Latin
American Spanish, Dutch, German, Italian,
Brazilian Portuguese and European
Portuguese
An interface to a Property Management

System (PMS)
The Record a Call feature which allows users

to record an incoming or outgoing two-party
conversation at their phone
Recorded Announcement Devices (RADs) are

used to automatically answer calls and
deliver pre-recorded messages
8-8 08_FEAT_APP.doc
North America Numbering Plan Dialing the central office code and the subscriber
number - for example, 592-2122, places a local call.
Some areas however use 10-digit dialing where local
calls are placed by dialing the area code, office code,
The North American Numbering Plan consists of four and subscriber number - for example 416-592-2122.
sections:
Tolls calls are placed by dialing the prefix 1 or 0,
1. The Toll Prefix – Identifies a long distance
followed by the area code, office code, and subscriber
call
number. For example, 1-613-592-2122.
2. The Area Code – defines a geographical
telephone region Some telephone numbers are reserved for special
services. For example:
3. The Office Code – identifies a Central Office
(CO) within the region 411 for directory assistance
4. The Subscriber Number – identifies a CO
subscriber 611 for a service call
911 for emergencies
These service numbers do not conflict with area or

office codes.
8-9
3300 ICP Primer
Automatic Route Selection (ARS) Let's examine a sample number: A caller dials 9 1 416
555 8303. Inside the Controller, a route selection table
associates the digits 9 1 416, followed by any seven
digits, with route 5. For long distance calling, route 5
When a caller dials an external number the digits dialed controls who to restrict from making the call, which
access a route. The route is a set of call control trunks to send the call out on, and how to modify the
characteristics that control three things: dialed digits before sending them.
1. Who to restrict from making calls
2. What trunks are used to place the call
3. How to modify the digits the caller dials
8 - 10 08_FEAT_APP.doc
Classes of Restriction (COR) control who may and may

not make calls. For example:
COR 1 could be created for those who are

restricted from making any external calls
COR 2 for those who are permitted to make

external calls but are restricted from making
long distance calls
COR 3 for those who are permitted to make

both local and long distance calls.
These classes of restriction are assigned to users

phones in the System. Following this plan, those with
COR 1 and 2 are prevented from making long distance
calls. Those with COR 3 are allowed to complete long
distance calls.
For route 5, a COR group is created that includes all

COR numbers not allowed to place long distance calls.
COR 1 is included in this group. This is for callers
restricted from making external calls. COR 2 includes
those callers not permitted to make long distance calls.
Callers assigned to COR 3 are left out of the group since
they are permitted to make long distance calls.
8 - 11
3300 ICP Primer
While the COR 3 caller is permitted to place long

If the caller with COR 1 attempts to call a long distance distance calls within North America, the caller can be
number, the system looks to route 5 and discovers that restricted from making other long distance calls - for
1 belongs to its COR group. It terminates the call and instance, to international numbers.
gives reorder tone to the caller.
If a COR 2 caller attempts the call, the same thing

happens. When a COR 3 caller attempts the call, the
number is not found in the route 5 COR group and the
system allows the call to continue.
The route also controls which trunk the call goes over.
First, the system’s trunks are programmed into groups
that serve specific purposes. Each route is assigned one
of the trunk groups. Calls to route 5 will use this group
of trunks.
The digit string the caller dialed must be modified. The To recap:
digit nine used to indicate an external call must be
absorbed before sending digits to the Public Switched Extensions within a restriction group are
Telephone Network (PSTN). To achieve this, the digit subject to that group’s configured limitations
modification table is referenced and then the first digit
of the digit string is absorbsed. The system uses the Extensions can belong to multiple restriction
modified digit string to initiate the long distance call. groups
Digits can be modified within the system

before they are sent to the PSTN
If a long distance call is placed, and the

extension number is not part of a COR,
prefix digits are removed and the call is
placed.
If the extension number belongs to a COR

which does not allow long distance calling,
the call is rejected by the system and the
caller hears reorder tone.
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3300 ICP Primer
Emergency Call Handling When the system detects an emergency call, it

generates a maintenance log that identifies the
extension number of the set that placed the emergency
call.
The 3300 ICP supports Emergency Call Handling.
Emergency digits, such as 911, and 8888, (or 999 and
112 in Europe) are programmed in Automatic Route
Selection (ARS) to ensure that emergency calls are
never blocked.
An audible and visual alarm is generated at attendant

consoles and designated display sets when a user
places an emergency call. The alarm displays the user's
extension number and location. For example,
“Extension 2056, Room 212” may display. With this
information, the person receiving the alarm notification
can provide immediate assistance or direct emergency
services, such as police or ambulance personnel, to the
extension where the call originated.
Hunt Groups
Hunt Groups are a collection of devices which share a

common directory number also called a pilot number.
Callers are routed to the pilot number, or they can dial
the pilot number directly. Calls are routed to the first
available extension in the hunt group. Extensions
programmed in a hunt group may be accessed directly
by dialing the extension number.
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3300 ICP Primer
The system provides two types of hunting, terminal and

2. Circular Hunting is a uniformly distributed
circular:
selection method. Hunting starts at the
1. Terminal Hunting is a top down selection extension programmed after the extension
method. Hunting always starts at the first where the previous call was terminated.
extension programmed in the Terminal Hunt
Group. The call is connected to the first idle
extension found.
Hunt Groups can be programmed with special functions

that modify the way a call is presented or connected to
the group including:
Voice
Recorded Announcement Device (RAD)
Voice Mail
Recorder
Emergency
For example, “Voice” tells the system to provide a two-

way voice path when it connects a caller to a group
member such as an agent, while “RAD” instructs the
system to provide a listen-only connection between the
caller and a group member – in this case RADs which
play a message to callers when members of the hunt
group are busy, in Do Not Disturb or when they fail to
answer the call. This tends to keep the caller on the line
and allows fewer hunt group members to answer more
callers.
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3300 ICP Primer
Automatic Call Distribution (ACD) With ACD, call paths direct inbound callers to agent
groups. If the primary agent group is busy, the call path
can add the call to up to three alternate agent groups.
Timers control how long callers wait on hold before the
Automatic Call Distribution (ACD) is an intelligent call path adds them to an alternate group. The call path
program that handles large volumes of calls in a Call can also play a sequence of messages to waiting callers.
Center environment. ACD sends a call to the first
available answering position. If all positions are busy
the caller is placed in a queue. ACD plays a recorded
message or music to entertain the caller until an
answering position becomes available.
A company may wish to answer some calls before

others. For instance, inbound 1-800 calls are more
expensive for the call center than inbound local calls. To
reduce the expensive wait time on 1- 800 calls, the 1-
800 calls can be directed to a high priority call path and
local calls to a lower priority call path.
If local calls are waiting in an agent queue and a 1-800

call arrives in the same queue, the system places the 1-
800 call ahead of lower priority local calls. The reduced
waiting time on 1-800 calls translates into reduced
communication costs for the Call Center.
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3300 ICP Primer
Tenanting Consoles, Music-on-Hold and trunks can be shared

between tenants or allocated individually to each
tenant.
Tenanting is a cost-effective solution that allows up to
64 businesses or departments to utilize the services of a
single 3300 ICP.
The system can provide each tenant with customized

features and services.
Switching to night service can be done centrally or by

individual tenants.
Troubleshooting
F Review the Healthy System Checklist

9
F Differentiate between the four alarm levels
3300 ICP Primer
9-2 09_TBL_SHT.doc
Troubleshooting
Healthy System Checklist 3. Are voice mailboxes accessible?
Leave a message at a user’s extension. If

successful, the Message Waiting Lamp should
A healthy system is always the goal of a maintainer. flash at the extension.
The following areas should always be checked to see
if there are any problems. 4. Is the database healthy and backed up?
1. Are there any alarms? If a database backup does not exist, back up the
database before starting any troubleshooting
Examine the Alarm LEDs on the 3300 ICP procedures.
Controller or log into the system and check
the alarm status and maintenance logs. The 3300 ICP has extensive built-in maintenance
features and commands such as DBMS CHECK that
2. Can internal and external calls be made? examines the database for errors. Such commands
Make one outgoing call from the system and are helpful in troubleshooting potential issues.
one incoming call to the system.
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3300 ICP Primer
Checking Alarms System maintainers can adjust the alarm thresholds

to suit the customer’s requirements.
The thresholds represent the alarm level trip points.

The system has four alarm levels:
Thresholds are simple percentages. When the
1. No alarm - the system is functioning
percentage of unavailable devices meets this
properly
number, an alarm is raised.
2. Minor - there are problems affecting a
small portion of the system For example, the number of unavailable lines has
caused a minor alarm.
3. Major - there are problems causing a
serious degradation of service If an alarm exists, the maintainer can log into
Maintenance and Diagnostics to view detailed alarm
4. Critical - there has been a very serious information in the maintenance logs.
loss of call processing capability.
9-4 09_TBL_SHT.doc
Information
Resources
10
F Identify the technical manuals and tools
available for the 3300 ICP system
F Identify the source for obtaining the technical

manuals and tools
3300 ICP Primer
10 - 2 10_INFO_RES.doc
Information Resources
SOURCES The General Information Guide (GIG) provides a very

high-level view of the product, supporting
applications, peripherals, and system configurations.
A number of technical manuals and tools are The GIG is mainly used for marketing and sales
available to help you locate information about the purposes.
3300 ICP system.
The Hardware Technical Reference Manual provides a
The System Administration Help Tool documents how detailed description of system and peripheral
to configure each form within the System. The hardware.
System Administration Help Tool is a downloadable
version of the tool built into the 3300 ICP.
The Technician’s Handbook is the reference manual The Engineering guidelines provide System
used at customer sites to install or maintain the Networking information to assist with advanced
system. The Technician’s Handbook provides an network setup and planning.
overview of the system capabilities, and summarized
procedures for installing and programming the All manuals are downloadable from Mitel OnLine
system. It also contains maintenance checklists and (MOL). MOL also includes documentation for other
troubleshooting information. products such as Your Assistant and Teleworker.
10 - 3
3300 ICP Primer
To access the Technical Documentation:

MOL provides a great deal of information to help you
install and maintain the system. 1. Click on Support
To logon to MOL first open your Internet browser 2. Click on Technical Support
3. Click on Product Documentation
1. Type http://www.mitel.com
4. Click on 3300 ICP
2. Click on Mitel Login
The top menu bar provides access to:
User Guides for the Telephones and for

Voice Mail
Installation Guides for the different

telephones
Manual Maker (a tool for printing standard

and customized telephone User Guides)
Login or register as a new user.
Information Resources
The Technical Support Link provides access to the

latest software downloads for the 3300 ICP.
To access this information, select:
Software Downloads
3300 Integrated Communications Platform

(ICP)
3300 ICP - Software Download
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3300 ICP Primer
It is very important that you review the Mitel 3300

ICP Release Notes document before upgrading the
software. To access the Release Notes and Technical
Bulletins from the Technical link:
1. Select “Knowledge Base”

2. Select “3300 Integrated Communications
Platform (ICP)” from the “Product” drop
down menu
3. Select “Release Notes” or “Technical
Bulletin” from the “Article Type” drop
down menu
4. Click the “Search” button
Call Processing
F Identify the main components used within call

11
processing
F Identify which components are used for various

call types
3300 ICP Primer
11 - 2 11_CALL_PRO.doc
Call Process
Components
The main components within call processing include:
Real Time Complex (RTC): The RTC

contains call control software used to
interpret messages and control the
behavior of all phones and trunks
connected to the system.
Time Division Multiplex (TDM)

Switching Matrix: The TDM switching
matrix provides speech paths for non-IP
devices.
Ethernet-to-TDM (E2T): The E2T

converts TDM signals into IP voice packets
and vice versa.
Digital Signal Processor (DSP): The DSP

tone generator provides call progress tones
such as dial tone, for non-IP devices
connected to the system. The DSP also
contains Dual Tone Multi-Frequency (DTMF)
receivers. The DTMF receivers accept
dialed digits from a touch tone phone and
converts the tones into messages passed to
Call Control. The DSP also provides
conference circuits.
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3300 ICP Primer
IP to IP Call When the IP phone making the call dials the first digit
of extension 2222, it sends a message containing the
When an IP phone goes off-hook, a message is sent digit 2 to the RTC. The RTC responds with a message
from the phone through the Ethernet switch to the to remove dial tone and give the caller silence.
RTC.
Call Control recognizes that the IP phone has gone off-

hook and sends a message back to the phone
instructing it to present dial tone. Note that the IP
phone supplies the tones.
Call Process
The RTC receives the entire phone number from the Call Control sends a message to both IP phones
originating extension, it instructs the IP phone directing them to send the voice packets to each other
receiving the call to ring. through the Local Area Network (LAN).
When the call is answered, a message is sent to inform

Call Control.
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3300 ICP Primer
When either IP phone hangs up, a message is sent to Note: IP phones send 'keep alive' messages to
inform Call Control. call control every 4 seconds , so there will be
network activity even if there are not any calls in
progress. Call set-up messages use Transport
Control Protocol (TCP) and voice packets use User
Datagram Protocol (UDP).
Call Control responds with a message to both phones

telling them to take down the speech path.
Call Process
IP to Analog Call RTC sends a message back to the IP phone to present

dial tone to its earpiece.
As before, when an IP phone goes off-hook, a
message is sent from the phone to RTC Call Control.
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3300 ICP Primer
When the caller dials the first digit of extension 3333, The RTC instructs the phone to remove dial tone and
a message is again sent from the IP phone, to the give the caller silence while dialing the remainder of
RTC. the digits.
Call Process
Call Control collects the digits dialed and determines When the set answers the call, the ASU sends a
that it must ring the analog phone located on the message to inform Call Control.
Analog Service Unit (ASU). It sends a message to the
ASU telling it to ring the analog set. In this case it is
the ASU that supplies the ringing, not the set.
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3300 ICP Primer
Call Control then sets up a speech path from the IP If the analog set ends the call, the ASU sends a
phone, through the Ethernet switch, through the E2T message to Call Control telling it the analog set has
card, through the TDM switching Matrix, and finally hung up.
through the ASU to the analog set.
Call Process
If the IP phone ends the call, it sends a message

through the Ethernet switch to Call Control in RTC
telling Call Control the IP phone has hung up. When
Call Control receives either of these messages it takes
down the speech path.
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3300 ICP Primer
Analog to IP Call When the caller dials the first digit of extension 1111,
a DTMF receiver detects the digit. The DTMF receiver
When the analog set goes off-hook, the ASU sends a passes the digit on to Call Control.
message, through the TDM Switching Matrix, to Call
Control.
Call Control directs the DSP Tone Generator to remove

dial tone and apply silence while the rest of the digits
Call Control recognizes that the analog set has gone are dialed.
off-hook and instructs the DSP Tone Generator to send
dial tone through the Switching Matrix to the ASU, and
then to the phone.
Call Process
Call Control collects the dialed digits and instructs the At the same time, Call Control instructs the DSP Tone
IP phone located on the Local Area Network (LAN) to Generator to send ringback tone through the ASU to
ring. the caller’s handset.
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3300 ICP Primer
When the IP phone answers the call, a message is sent Call Control then sets up a speech path from the IP
to Call Control indicating that the call has been phone, through the Ethernet switch, through the E2T
answered. card, through the TDM switching Matrix, and finally
through the ASU, to the analog set.
If the analog set hangs up, the ASU sends a message

to inform Call Control. If the IP phone hangs up, it
sends a message through the Ethernet switch to Call
Control telling it that the IP phone ended the call.
When Call Control receives either of these messages it
takes down the speech path.
Call Process
Analog to Analog Call

For non-IP calls, such as a call between analog
devices, the DSP and TDM switching matrix are used,
while the E2T is not involved.
The process used for ASU devices also apply to

the Fiber Distributed Peripheral (FD Per) devices
and the Fiber Distributed Digital Service Unit
(FD DSU) devices.
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3300 ICP Primer
Conference Call To add a third IP phone to the conversation, the

In an existing two-party call, when a third party is E2T, and TDM Switching Matrix come into play
added, the DSP supplies the conferencing circuits. All and access the DSP conferencing circuits.
call path access to the DSP requires the use of the
TDM switching matrix
Note: Each party in the conference uses its own

When two IP phones are in a call, the E2T is not channel between the TDM and E2T.
required.
Call Process
Music On Hold
From an audio file in WAV format
Music-On-Hold (MOH) is played: The WAV file is uploaded to the system’s
hard drive.
Through an E&M circuit on the Analog Main
Board, the Universal ASU or the FD Per
Node
The TDM switching matrix and one E2T channel is used

for each IP device listening to Music.
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3300 ICP Primer
E2T and IP Phone
Boot Process
12
F Identify the boot sequence of an IP phone
before it registers with a 3300 controller
F Identify DHCP options required by an IP phone

3300 ICP Primer
12 - 2 12_E2T_IP_Boot.doc
IP Boot Processes
IP Phone Bootup Process The IP device issues a DHCP request that is answered
by a DHCP server.
When an IP phone boots, it begins life as an IP device

looking for an IP Address from a Dynamic Host
Configuration Protocol (DHCP) server
DHCP servers have a range of IP addresses and DHCP

options they send to IP devices
An IP phone needs Option 125 – Vendor Specific

parameters that contains:
• Identifier (id): ipphone.mitel.com In response to the DHCP request, the DHCP server
• TFTP Server Address (sw_tftp): 192.168.1.2 sends an IP address and the DHCP options to the IP
device.
• Call Server Address (call_srv): 192.168.1.2
In a voice only network, the DHCP server is built into If the IP device is PC it accepts the IP address and
the 3300 ICP controller. ignores option 125.
12 - 3
3300 ICP Primer
An IP phone checks the value of Identifier (Id) within The IP phone must register with a 3300 ICP controller
Option 125, which is defined as “ipphone.mitel.com”. at the IP address defined in Option 125 - (call_srv) -
This indicates to the IP phone that it should use the so that it can establish connections with other phones.
values within DHCP option 125 it has received.
The values of sw_tftp and call_srv are typically the IP

The TFTP server address defined in Option 125 - address of the 3300 ICP RTC.
(sw_tftp) - provides the IP phone’s operating system
or boot file.
The IP Phone receives its boot file from the TFTP

server and begins operating as an IP phone.
IP Boot Processes
“vlan=300” of Option 125 identifies the VLAN the IP

phone should boot on and l2p=6 identifies the layer 2
priority it should use when sending its voice packets.
In a voice and data network with segregated Virtual

Local Area Networks (VLANs) the network DHCP server
sends the IP phone:
• An IP Address
• Option 125 with

id: ipphone.mitel.com;
vlan=300;
l2p=6
12 - 5
3300 ICP Primer
If the IP phone initially boots on a VLAN that is

different than the value of option 125 “vlan”, it
releases the initial IP address and issues a new DHCP
request on the configured VLAN.
IP Boot Processes
This time the IP phone receives a new IP address and

DHCP options.
The IP phone downloads its boot file from the TFTP

server identified in “sw_tftp” of option 125 and
registers with the 3300 ICP Controller identified by
“call_srv” of option 125.
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3300 ICP Primer
E2T Bootup Process for the • Option 67 – The name of the E2T boot file
3300 ICP MXe and LX
The 3300 ICP MXe (LX mode) and the LX have a

second processor card within the controller. This card
provides the Ethernet to TDM (E2T) function. The E2T
card requires it’s own IP address and follows a DHCP
bootup sequence.
The E2T downloads its boot file specified in DHCP

option 67, from the TFTP server identified in option 66.
When the 3300 ICP LX boots, the network DHCP

server sends the E2T card:
• A reserved IP Address
• Option 66 – The location of the E2T boot file
The DHCP server is programmed to reserve an IP

address for the E2T card using the E2T card’s Media
Access Control (MAC) address. A reserved IP address
ensures that the E2T card always receives the same IP
address at bootup.
13
Getting Started
Learn how to log in to the 3300 ICP
Learn how to use the 3300 ESM
Learn how to use the 3300 On Line help system
Identify the uses of the Group Administration

tool
3300 ICP Primer
13 - 2 13_Getting_Started v2.doc
Getting Started
Log in to the 3300 ICP Login to the 3300 ICP
Connect PC to LAN
Secure Connection
Any Windows-based PC, that is connected to the same
Local Area Network (LAN) as the 3300 ICP, can log in
to the Embedded System Management (ESM) web-
pages with a browser.
Open your browser, which must be Internet Explorer

6.0 with the most recent service pack, and type the IP
address of the 3300 ICP controller in the browser’s Open browser
address bar.
To protect user IDs and passwords the 3300 ICP uses

Secure Sockets Layer (SSL) to encrypt data to prevent Type IP Address of controller
unauthorized access to the administrative functions.
In order to use SSL when you connect your PC to the

web server on the 3300 ICP, the shortcut Uniform
Resource Locator (URL) must specify https:// rather
than http://. If you enter http:// the system will
automatically switch it to https://.
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3300 ICP Primer
The first time you connect your browser to any 3300
ICP web server, it will not automatically trust the
connection and you will see a security alert window on
your screen.
To establish the trust relationship with the 3300 ICP

you have to install the security certificate on your PC.
Getting Started
When you click on the Install Certificate button the

Certificate Import Wizard opens. Certificate Import Wizard
Follow the instructions to install the Security

Certificate. When you are finished a success
message is displayed.
The next time you connect your browser to the 3300

ICP web server, the connection is trusted and the
certificate installation is not required.
Two other groups of users who will access the 3300

ICP web screen, Desktop Users and Group
Administrators, will also have to install the Certificate
on their systems.
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3300 ICP Primer
Login Screen
After you have accepted the security certificate the
3300 ICP system’s login web page appears.
If the computer you are using, to access the 3300 ICP

administration tools, has pop-up blocker software
installed, the tools may not operate properly. For
example, pop-up blocker software may prevent you
from logging in, licensing your system, or completing a
successful backup or restore.
To allow pop-ups click on Enabling Pop-Ups and follow

the instructions.
Getting Started
Logging In
To log in to the 3300 ICP for the first time use
system as the default Login and
password as the default password.
The Group Administration Tool is used by on-site

administrators to make changes to user information,
such as moves, adds, and changes.
The Desktop Tool is used by IP phone users to

program feature keys.
When you select a tool it is launched in a new browser

window. The tool access screen remains in the original
window.
The Login name and password are case sensitive and
the defaults must be in lower case.
Note: If a user only has access to one tool, such as
the Desktop Tool, it automatically launches when the
To ensure the security of the system and to prevent
user logs in.
“hacking” and vandalism, it is very important that you
change the default Login and Password.
A menu with the tools available to you appears after

you log in successfully.
The System Administration Tool is used by trained

professionals to program and maintain the system.
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3300 ICP Primer
System Administration Tool

In the top left corner you will see
When you click on the System Administration Tool the system Alarm Status which indicates
button the main page is launched. Let’s take a look at the type of alarm and when it was raised
the options available to you on the main page.
the IP address or the system name (if it
has been programmed)
the System Message provides a visual

indication of successful programming
changes.
You can click on the About System Administration link

at the bottom of the screen to find out about the
software version of the system.
Getting Started
Main Page
The buttons across the tops of the screen give you
access to:
the Print button which lets you print the

current form. You can print the complete
form, selected records, or individual pages
of the form.
the Import button which allows you to

import information such as Telephone
directory in comma separated value (.csv)
format. The .csv file can be opened using
an application such as an Excel
spreadsheet.
the Export button which allows you to

export information such as Telephone
directory in comma separated value (.csv)
format. The .csv file can be opened using
an application such as an Excel
spreadsheet.
the Data Refresh button to bring up the

most current version of the programmed
form.
the context sensitive Help button which

provides help for the page that is on the
screen. This will be covered in more detail
later in the module.
the Exit button which is used to close the

login session properly.
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3300 ICP Primer
System Configuration Menu Structure

There are four choices under the Selection Menu to If you want to program Trunks, click on the Trunk
help you to program and maintain the system: folder to expand the menu tree to display the various
Trunk programming forms.
System Configuration
The top form is the Class of Service Options
System Administration Assignment form, which is common to many form
groups.
Maintenance and Diagnostics
All Forms Select the type of trunks you want to program (for
example Analog Trunks) and follow the steps in the
Help section to program the forms.
The System Configuration programming forms allow

you to program 3300 ICP hardware devices. The
forms are arranged in task-oriented groups.
Getting Started
Viewing and Editing a Form To open the form for editing, click on one of the
When you select a form you are presented with a buttons above the form.
read-only list of records.
To edit the form, select the Add or Change button.

This launches another window where you can program
changes.
Save changes before leaving the form.
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3300 ICP Primer
System Administration User Authorization Profiles

The System Administration forms are used to program For example, when you login, the system grants you
system wide administrative tasks. These include the privileges of your authorization level. Your
system options such as Feature Access Codes, Class of authorization level depends on the username you
Service (COS) options, and Class of Restriction (COR). enter. There are four authorization levels in the
system.
In this section you also program specialty features and
applications such as Automatic Route Selection (ARS), System Data Synchronization Admin
Automatic Call Distribution (ACD), and Telephone
Directory Management. System Admin
Group Admin
Desktop Admin
For system security reasons, you should always

change the default username and password after the
system is brought into service.
Getting Started
Multi User Access
The 3300 ICP allows multiple user access. You can

have
5 concurrent System Administrator sessions
10 concurrent Desktop User sessions
Each of the concurrent sessions must be logged in with

5 concurrent Group Administrator sessions a different user name and password.
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3300 ICP Primer
Maintenance and Diagnostics For example the Login/Logout Audit Logs enable
you to identify the
The Maintenance and Diagnostics forms allow you to
monitor the health of your system. users who have accessed the system
Here you can examine the alarm status of your date and time of each login and logout
system. You can also view different types of logs, view
user name of the account that performed
the system hardware profile and perform database
the login or logout
backups and restores.
IP address of the computer from which the
session was initiated
applications that were used to access the

system
successful and failed login attempts
reason for login failures
Getting Started
All Forms
In this section all the programming forms are listed
alphabetically.
If you just want to make a change to one form, and

you know the name of the form the All Forms view
may be your quickest way to access the form.
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3300 ICP Primer
To program or change any of the values in the form
Comparing Programming Forms click on the change button and make changes as
required.
Programming forms come in different formats
depending on the purpose of the form.
In some forms, such as the System Options form, all

the programmable fields are displayed on one page. If
you can not see everything on the screen, use the
scroll bar on the right to scroll to the bottom of the
page.
Getting Started
Other forms such as the Class of Service form use

index numbers. You can also search on a specific index number.
The 3300 ICP has 96 predefined identical Class of

Service Options each identified by an index number.
The form displays 5 index numbers at a time.
To see the next 5 Class of Service index numbers you

can click the Next button. To navigate back one page
click on the Previous button. The First and Last buttons
allow you to navigate to the first page or the last page.
Select the Class of Service Number you want to view
or change, and click the Change button. You can
enable or disable the different options by clicking on
Yes or No.
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3300 ICP Primer
Some forms such as the Feature Access Code You can program individual Feature Access Codes by
Assignment form have so many values that they are selecting the desired feature and clicking the Change
displayed on more than one page. You can navigate button.
between the pages using the Next and Previous
buttons.
You can also program multiple records by selecting

Change Page or by selecting Change All.
You can also do a specific search on different values

such as Feature Name and the value (or name of the
feature) you want to program.
Getting Started
The middle section is a read-only view of the field

The Hunt Group form is an example of a form with values in the selected hunt group.
information in three separate areas.
Once you have created the group you will need to
program the group members. Click on the Add
Members button to add members to the group. You
can also Change or Delete members.
The top area of the form shows the Hunt Groups that
have already been programmed. To add a new Hunt
Group click on the Add button. You can then program
the values of the Hunt Group.
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3300 ICP Primer
On-line Help From the Help Menu you can get information on the
Help utility and how to use the interface.
The What’s New In This Release section provides a

The 3300 ICP system contains an easy to use context very useful description of the new functionality in the
sensitive On-line Help utility. latest software release.
When you first log into the System Administration Tool To access help on major programming tasks, select
you can click on the Help Button to access the Main Programming. This section provides a step-by-step
Help Menu screen. list of instructions to guide you through the
programming tasks.
Getting Started
Another useful feature is the Glossary. When you

If you need to learn how to program a specific feature click on Glossary and select a term, its description is
you can select Features Reference from menu and displayed at the bottom of the screen.
click on a feature.
Each feature is described in the same format. There is

a brief Description of the feature, any Conditions
that may affect operation or programming, how to
Program the feature, and how it Operates.
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3300 ICP Primer
When you are in a System Administration Tool form
and select Help you are presented with a Help web
page that is specific to the current form.
For example if you are programming in the

License and Option Selection form and you
need more information about programming this
feature, you can click on the Help button to get
more information.
Getting Started
Group Administration Tool The Manage system Option is used to Change the Date
and Time of the 3300 ICP.
The Group Administration Tool Help is embedded in

The Group Administration Tool is used to manage user the application and is context sensitive.
information such as
The Help information is presented in white text at the
Groups
bottom of the screen. The text provides an
Extensions explanation of what can be done in the current view.
User Guides Always use Exit in the drop down menu to terminate
the Group Administration Tool session.
System Speed Calls
13 - 23
3300 ICP Primer
Manage Extensions Here you can enter a telephone directory name for the
extension, adjust the Class of Service (COS) and Class
On-site Group Administrators can manage changes to of Restriction (COR), and create User Authorization
extensions. Profiles.
Select Manage Extensions, Edit Extension and type the

extension number.
Click on Continue Editing User to access the

programming pages.
Getting Started
When you select Set up/Edit Desktop you can now

program or edit the Personal Keys on the extension.
Group Administrators can also program the Personal
Keys on extensions.
13 - 25
3300 ICP Primer
Networking Essentials
for the 3300 ICP
In this module you will learn how to set up:
14
F The 3300 ICP Controller IP Address
F The DHCP scope and options
F The TFTP files
F The DHCP options for VLANs

3300 ICP Primer
14 - 2 14_NET_ESS.doc
Networking Essentials for the 3300 ICP
Configuring 3300 RTC IP settings
To connect your 3300 ICP Controller to the Local Area

Network (LAN), you will need to obtain and then
program a number of LAN settings for your controller.
These settings include the IP address of the 3300 Real
Time Complex (RTC), Gateway, and Domain Name
Server (DNS) information.
The IP phones will need to register with the 3300 RTC.

Therefore, the 3300 RTC must have a known IP
address. To do this you will assign a static IP address
to the 3300 RTC.
The system uses DNS addresses to access the

Application Management Center (AMC) when you
enable the licenses on the system.
14 - 3
3300 ICP Primer
Defining the DHCP scope Define the range or ranges of IP addresses

to be served to your IP devices
A Dynamic Host Configuration Protocol (DHCP) server

provides Mitel IP devices with IP addresses and
specific DHCP options.
Based on information provided by your LAN

administrator
Define the subnet or subnets your 3300

DHCP server will serve
Here we have a 3300 ICP DHCP server configured for
use by the IP Phones and for the Ethernet to TDM
(E2T) of a 3300 ICP controller.
The subnet provided by the LAN Administrator is

10.120.3.0 with a subnet mask of 255.255.255.0.
For example within this DHCP Subnet form, here is a

dynamic range of IP addresses for the IP Phones 10
through 100.
The 3300 RTC IP address is defined in the System IP

Configuration form.
Ensure that the E2T IP address is in the same subnet

as the RTC and both IP addresses are outside the
dynamic range.
Reserve an IP address outside the dynamic range for

the 5550 IP Console and any other devices requiring a
static IP address in the Static IP form.
14 - 5
3300 ICP Primer
DHCP Options
The DHCP server supporting the E2T of the 3300 ICP

must have three DHCP options defined in the scope:
Option 3 – Router, the default gateway

used by the IP Phones
Option 66 – Trivial File Transfer Protocol

(TFTP) Server, the IP address of the 3300
RTC (keeper of the E2T’s boot file)
Option 67 - Boot file, always

/sysro/E2T8260
sw_tftp the TFTP server holding a copy of the

The DHCP server or servers supporting the IP phones IP Phone’s boot software which is downloaded to
need at least two options defined in their scope: the IP Phone to allow it to communicate with the
3300 ICP
Option 3 – Router
Option 125 the Mitel Vendor Specific Option

call_srv: the 3300 ICP where the IP Phone
must register
with the values:
id: ipphone.mitel.com, the id string. The IP

Phone checks this value to determine if it should
use the IP address and DHCP options offered by
the DHCP server. The value “ipphone.mitel.com”
must be as shown, otherwise, the IP Phone
releases the IP address and issues a new DHCP
request.
14 - 7
3300 ICP Primer
DHCP in the Network
In large networks, it is common practice to separate

the network into logical or geographical groupings,
called subnets. Each subnet is usually assigned a fixed
range of IP addresses managed by one or more DHCP
Servers.
Multiple DHCP servers IP Phone B issues a DHCP request that is

answered by its own segment’s DHCP
With multiple DHCP servers, those supporting IP

Phones must have the DHCP Options correctly defined
for each IP Phone.
In this example:
server
IP Phone A issues a DHCP request that is
answered by the DHCP server in the 3300 The IP Phones are supplied with:
ICP
An IP Address
Option 3 – Router IP Address
Option 125 – Mitel Vendor Specific Option
14 - 9
3300 ICP Primer
Single DHCP Server The DHCP server recognizes that the request from IP
A single DHCP server managing devices on multiple Phone B is coming from a different subnet and supplies
subnets has different DHCP scopes defined for each the IP address and DHCP options specific to subnet 54.
subnet. In this example, IP Phone A and IP Phone B
are served by one DHCP server.
IP Phone A is supplied the required DHCP options for

subnet 3.
TFTP IP Phone Boot Files

Therefore, to diminish inter-segment traffic on a
segmented network, additional TFTP servers can be
The simplest arrangement is to have the 3300 ICP located in the same network segments as the IP
provide TFTP service for all IP Phones in the network. Phones.
However, in any network, traffic is always a big

concern. Every time an IP phone boots up, it requests
a TFTP download of its boot software.
This means that at boot up from a power failure, all IP

Phones attempt to download their boot files at the
same time.
14 - 11
3300 ICP Primer
Power Over Ethernet
F Identify the Power Requirements for IP Phones

15
F Identify the Power Requirements for IP Phones
F Learn how PoE works
F Identify the use of In-line Power Adapters
F Identify the use of In-line Power Hubs
F Identify PoE management for the CXi

3300 ICP Primer
15 - 2 15_PoE.doc
Power Over Ethernet
Power Requirements for IP Phones
All Mitel IP Phones require power. This can be provided

locally by
an AC power adapter that converts the

mains voltage into the 24VDC required by
the IP Phone
a 48VDC in-line Ethernet power adapter
Power can also be provided remotely by network

devices that support Power over Ethernet (PoE). These
include
an in-line power-hub
a powered Layer2 Switch
the powered Layer2 switch in the CXi

controller
All the devices except the AC power adapter provide

power over the Ethernet CAT5 cables.
15 - 3
3300 ICP Primer
How PoE works It does this by applying a small current-limited voltage

to the cable and checking for the presence of a
“signature impedance” which is present on Mitel IP
The need to provide local power to each IP Phone can Phones but not on PCs.
be eliminated with Power over Ethernet (PoE). The
CAT5 Ethernet cables carry data and power to the IP
Phones.
If the “signature” is not detected the PSE does not

apply power. If the “signature” is present the full 48V
The standard for PoE is IEEE802.3af and Mitel IP is applied.
Phones comply with that standard.
The Powered Device must continue to draw a minimum
Power Source Equipment (PSE) provides power to current. If it does not (for example, when the device is
Powered Devices (PD) such as IP Phones. unplugged) then the PSE removes the power.
Before the PSE applies significant power to the PD the
IEEE802.3af standard requires the PSE to run a
“discovery process” looking for devices that comply
with the standard.
15 - 4 15_PoE.doc
Power Over Ethernet
In-line Power Adapters Caution:

Ensure that the powered cable from the inline power
adapter is installed in the proper connector on the IP
Phone. DO NOT plug the powered cable into the port
The in-line power adapter has two RJ-45 connectors. designated for a PC.
One Ethernet CAT5 cable connects the IP Phone to the
power adapter. The second cable connects to a port
on the Layer 2 Switch.
Power backup with an Uninterrupted Power Supply

(UPS) for the IP Phones, the ICP, and the Ethernet
switches is required for the IP Phones to work during a
power failure.
15 - 5
3300 ICP Primer
In-line Power Hubs
In-line Power Hubs, such as the PowerDsine 24PT,

supplies remote power to the IP Phones. Each unit can
be used to provide power for 24 IP Phones from a
centralized universal unit.
The Power Unit is connected in series to an

Ethernet switch.
The data output jack on the Ethernet switch

connects to the input jack on the Power
Unit, and the data/power output jack on the
Power Unit connects to the data input jack
on the IP telephone.
48 Volts DC is usually fed on the unused or

spare pairs of the cable.
Pins 1/2 and 3/6 are the Transmit /Receive

pairs and pins 4/5 and 7/8 are the powered
pairs.
15 - 6 15_PoE.doc
Power Over Ethernet
PoE for the CXi Additional devices connected to the IP Phone such as a
Programmable Key Module (PKM) and a Conference
Unit increase the power required by the IP phone.
The PoE module in the CXi has a power limit of 120
Watts, which provides enough power for 16 Mitel IP If additional devices are connected to the IP phones it
phones. is possible to exceed the power budget.
The power required for Mitel IP phones is fairly

constant whether they are in use or sitting idle. Very
loud ringer and handsfree settings can draw more
power than normal.
The power budget for the CXi, which guarantees power

allocation, is based on the PoE class. The power
budget for each class is:
Class Power Comments
Class 0 7.5 Watts All other Mitel IP Phones
Class 1 4 Watts
Class 2 7 Watts 5215/5220 dual mode IP Phones
Class 3 13 Watts
The 5215/5220 dual mode IP Phones are class 2

devices. All other IP Phones are class 0.
15 - 7
3300 ICP Primer
Port Prioritization
The 16 LAN Ports on the CXi are prioritized with port 1 If the 120-Watt power budget is exceeded the CXi
having the highest priority and port 16 the lowest. shuts down power to the lowest priority Ethernet ports
(starting from port 16 backward to port 1).
IP phones connected to the higher priority ports

receive power before those connected to the lower
priority ports.
15 - 8 15_PoE.doc
Session Initiation
Protocol (SIP)
In this module you will learn:
16
F What SIP is and how it originated
F The elements of a SIP network
F SIP Messages (requests and responses)
F The SIP message flow
F SIP and other protocols

3300 ICP Primer
White Papers
Reference Material The following white papers are available from Mitel
OnLine.
The following is a list of reference materials on SIP. Examining the Value of SIP in the Enterprise
White Paper (PDF 238KB)
Books SIP: Enabling Your Business to Leverage the

Power of the Internet
SIP Demystified. Gonzalo Camarillo, McGraw-Hill
Customer Brief (PDF 273KB)
Telecom, ISBN 0-07-137340-3
Internet Communications Using SIP: SIP Interoperability List (PDF 77KB)

Delivering VoIP and Multimedia Services with
Session Initiation Protocol, Sinnreich, Henry & SIP Technology Primer - Technical Overview
Alan B. Johnston, John Weily & Sons, Inc., New (PDF 2.7MB)
York (c) 2001, ISBN 0-471-41399-2
SIP Technology Primer - Value Proposition
SIP: Understanding the Session Initiation (PDF 490KB)
Protocol, Alan B. Johnston, Artech House, Boston,
London, January 2001, ISBN 1-58053-168-7 5215/5220 IP Phones (SIP functionality)
Data Sheet - English (PDF 545KB)
Web-based Information
Session Initiation Protocol (SIP) Æ
http://www.cs.columbia.edu/sip
The Internet Engineering Task Force (IETF) Web

site Æ http://www.ietf.org
SIP Center Æ http://www.sipcenter.com
VOIP Wiki - a reference guide to all things VOIP Æ

www.voip-info.org/wiki-SIP
The SIP Forum is an industry organization with

members from the leading SIP technology
companies. Its mission is to advance the adoption
of products and services based on SIP. Æ
www.sipforum.com
16 - 2 SIP.doc
Session Initiation Protocol (SIP)
Session Initiation Protocol (SIP) Subsequent phases of this strategy will see SIP
support extended to the Mitel 3300 ICP and Mitel Your
Assistant.
SIP, an Internet Engineering Task Force (IETF)

standard, is an open, Internet-genuine protocol for SIP Support on the IP Phones
establishing and managing multi-party, mixed-media
sessions over converged networks. SIP enables the The dual mode 5215, 5220 and 5235 IP Phones
creation and deployment of feature-rich services that support both Mitel’s proprietary MiNET protocol and
go far beyond simple IP telephony phone calls. SIP.
SIP presents an opportunity to redefine how people

communicate. Some of the primary drivers for SIP in
the industry include:
Interoperability of IP devices
Easy deployment of multimedia applications

through seamless voice, video, and data 5215 5220 5235
integration
Strong presence and instant messaging capabilities

When the dual mode IP Phones are connected to the
Tight device/application integration through SIP 3300 ICP in release 6.0 the IP Phones boot in MiNET
support in Windows XP and AOL Instant Messenger mode.
3G Mobile device support If they are connected to a SIP server they boot in SIP
mode where they interoperate with SIP enabled voice,
data, video, and Internet application and services.
Mitel and SIP
Mitel has assumed industry leadership in SIP through SIP and the 3300 ICP
active involvement and sponsorship of SIP industry
circles such as the SIP Center and the SIP Forum. In the near future a SIP server will reside in the 3300
ICP controller and the 3300 ICP will support SIP
Mitel's philosophy around SIP is based on a phased Trunking and all SIP UAs that are compliant with RFC
implementation whereby SIP is first introduced to the 3261.
desktop.
16 - 3
3300 ICP Primer
Introduction to SIP SIP Components

The different components of a SIP solution include SIP
elements, SIP messages, and SIP message flow.
SIP is a signaling protocol for controlling multi-media
sessions. It is used to establish user presence, locate
users (SIP enables mobility), as well as set up, modify Elements of a SIP Network
and tear down sessions. It is used for session setup
not session management. The main elements in a SIP Network are Use Agents,
Servers, and Location servers.
A session can be a simple two-way telephone call or it
can be a collaborative multi-media conference session. User Agents
User Agents (UA) are the end points in a SIP network.

SIP originated in the mid 1990s as a simple
They originate SIP requests to establish sessions and
method for inviting people to view multicast
send and receive media. User agents are SIP phones,
sessions such as space shuttle launches over the
PCs, PDAs, 2.5/3G wireless handsets, or SIP gateways.
Internet’s multimedia channel. Because of its
Every SIP user agent provides two functions and both
simplicity, power and extensibility, SIP has been
are typically used during a session.
adapted as a Voice Over Internet Protocol (VoIP)
communications standard. The User Agent Client (UAC) initiates requests
SIP is a fully open standard from the Internet The User Agent Server (UAS) generates responses
Engineering Task Force (IETF) the body to requests
responsible for administering and developing the
mechanisms that comprise the Internet. The IETF Servers
began standardization of SIP in 1996 and RFC
3261 was published in 2002. Servers are intermediary devices that assist user
agents in session establishment and other functions.
SIP is a text-encoded protocol based on elements There are three types of SIP network servers.
from the HyperText Transport Protocol (HTTP) and
is designed to work over IP networks. Proxy Servers perform signaling and relay. In other
words, it determines where to send signaling
SIP provides full integration with open Internet messages and forward requests on behalf of the UA.
standards and technologies. It uses URIs To do so, it consults databases (DNS, location servers,
(Universal Resource Indicators), DNS (Domain etc.).
Name Server), and MIME (Multipurpose Internet
Mail Extensions) in ways that are compatible with It is important to remember that Proxy servers have
other IP applications. This allows SIP to easily no media capabilities; they are in the control path
interoperate with Web applications. only.
16 - 4 SIP.doc
SIP Registrar Servers accepts registration requests It is important to note that the proxy, redirect and
from users (e.g., I am now at 192.168.0.10) and registrar servers are all optional SIP components. In
maintains user location information in a database. fact, a UA may issue an INVITE directly to a targeted
Mobility is thus achieved by the use of a REGISTER endpoint and many telephony features may be
message (from UA) and by keeping a location implemented directly on the UA.
database updated.
Location (Database) Servers
Redirect Servers are servers that redirect SIP
requests to another device. A redirect server responds The location server is a general term used for
to the request with the address to which the request databases that contain information about users (URLs,
should be redirected to (e.g., a request for IP addresses, and preferences) and routing
nic@mitel.com can be redirected to nic@home.com). information about the SIP-enabled network.
16 - 5
3300 ICP Primer
SIP Responses
SIP Messages SIP responses use a numerical code (borrowed from
HTTP response code) and a reason. A few examples
There are two types of SIP messages: SIP requests
are shown in the table below.
and SIP responses
SIP Requests
A SIP Invitation consists of two requests: INVITE, CODE TYPE Description

followed by ACK. The end of a call is signaled by a
BYE request. 1XX Information Request received –
continuing to process the
request.
REQUEST TYPE DESCRIPTION Example:

100 – trying
INVITE INVITE requests invite users to 180 - ringing
participate in a session.
2XX Success The action was successfully
Re_INVITE Allows users to change the media received, understood and
during a call accepted.
ACK ACK requests are used to acknowledge Example:

the reception of a final response to an 200 – OK
INVITE.
3XX Redirection Further action must be taken
BYE Terminates sessions. to complete the request
CANCEL Cancels a pending INVITE. Example:

301 - moved permanently,
REGISTER Users send REGISTER requests to 302 - moved temporarily
inform a server about their current
location. Users can be registered at
several locations at the same time.
OPTIONS OPTIONS requests query a server

about its capabilities, including which
methods and which session description
protocols it supports.
16 - 6 SIP.doc
Locating a SIP Server

SIP Message Flow A client request is sent to a locally configured SIP
proxy server (as in HTTP), or to the IP address and
In a SIP call a User Agent Client (UAC) initiates SIP
port responding to the Request-URL.
request or INVITE. The server forwards the request to
a User Agent Server (UAS) that receives the SIP
SIP Transaction
requests and returns a response.
When the host has been resolved the client sends one
The call process involves or more SIP requests to the server and receives one or
more responses from the server.
SIP Addressing
SIP is IP based and provides users with globally SIP and other Protocols
reachable addresses. These addresses (URI) use the
same format as an email address: user@domain, An important difference between SIP and other
(e.g., nic@mitel.com or nic@24.7.91.19). Users can protocols is the fact that SIP endpoints can
have any number of SIP URIs with different providers communicate directly. In other words, two SIP sets do
that all reach the same device. not require any resources to establish a peer-to-peer
communication, much in the same way that two PCs
Instead of SIP URIs, users can be identified also by can exchange a file (e.g., FTP client / server) without
telephone numbers, expressed as “tel” URIs such as any other devices.
tel: +1-925-242-4321. Calls with these numbers are
then either routed to an Internet telephony gateway or
translated back into SIP URIs via the ENUM SIP Summary
mechanism. IP based protocol – uses IP addressing
ENUM consists of a DNS-based architecture and End-to-end protocol – messages make it to the
protocol to map dialed numbers to SIP URIs. In other end unaltered
addition to providing the SIP URI, ENUM can also
provide such information as email address, cell phone, Intelligent endpoints – can communicate without
VPIM information and FAX number. any other resources
The advantage of using DNS is that it can be delegated Client server based protocol
and it is scalable. In fact, each digit can be a definable
Textual encoding – easy to implement and
DNS zone and zones can be delegated.
troubleshoot
Multimedia – can be used for voice, video, gaming,

IM, etc.
16 - 7
3300 ICP Primer
16 - 8 SIP.doc

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ii 3300 Primer Cover.doc

F Identify the nine 3300 ICP Controllers

3300 Controllers  AX – Analog Switch

3300 ICP system software supports nine variants:  LX – Large Switch

 MXe – Medium Switch - Embedded  100-User Controller

 MXE Server  250/700-User Controller

The MXe Controller has two hardware configurations

Mitel Communications Director running on the MXe

The CX and CXi controllers support a smaller line

The AX controller supports up to 100 IP users and is

The MX Controller supports up to 200 users. The MX

F Review Layer 2 Ethernet switch requirements

F Learn what an NSU is and how to connect it to

F Differentiate between the different Peripheral

F Recognize the different card modules and their

The 3300 ICP controls runs the entire voice switching

The front of the MXe controller cabinet provides

 Two 10/100/1g LAN Ethernet ports to

 A 10/100 DMZ/WAN Internet/Firewalled

 Connection Status LEDs

 An RS-232 maintenance port

 Three alarm LEDs

 A Remote Alarms On/Off button

 A second power supply bay

The four CIM ports support combinations of up to

It also supports combinations of up to eight Network

There are two modes of the MXe controller. The

The optional Analog Main Board (AMB) provides

 Two Power Fail Transfer Circuit

 One Music On Hold Port

 One Loudspeaker Paging Port

The IP phones are connected to a Layer 2 Ethernet

The Ethernet switch is connected to the Local Area

The IP phones require a power source.

Devices found within the MMC Expansion slots

 Dual Fiber Interface Module (FIM), used to

 T1/E1 Dual Framer Module, used to

 T1/E1 Combination Framer Module, used

 Quad BRI Module, used to provide digital

 A Digital Signal Processor (DSP) module to

 Quad CIM Module used for connection to

Each MMC expansion Slot can support one module.

Any module can be fitted into any expansion slot.

The ASU II, ASU and Universal ASU support analog

The MXe controller provides access to digital trunks

The MXe Controller supports the legacy SX-2000 Fiber

MXe Server • supports only the Mitel Communications

• includes an Applications Processor Card

 An Ethernet expansion switch port  Two cooling fans

 An Internet/Firewalled port  Music On Hold (MOH) connection

 An RS-232 maintenance port  4 ONS Ports

 A reset button  6 Trunk Ports

 3 MMC Expansion Slots

 A Hard Drive LED

 A powered 16-port Layer 2 switch

The CXi Controller supports up to 100 IP phones,

The internal layer 2 switch within the 3300 CXi also

The CX Controller provides the same functionality as

The Ethernet switch is customer supplied. Layer 2

AX Controller The controller rear panel consists of the following

 One power supply unit

 System LEDs - Alarm, Hard Drive,  12 line card slots

3300 Controllers AX – Analog Switch

3300 ICP system software supports nine variants: LX – Large Switch

MXe – Medium Switch - Embedded 100-User Controller

MXE Server 250/700-User Controller

Two 10/100/1g LAN Ethernet ports to

A 10/100 DMZ/WAN Internet/Firewalled

Connection Status LEDs

An RS-232 maintenance port

Three alarm LEDs

A Remote Alarms On/Off button

A second power supply bay

Two Power Fail Transfer Circuit

One Music On Hold Port

One Loudspeaker Paging Port

Dual Fiber Interface Module (FIM), used to

T1/E1 Dual Framer Module, used to

T1/E1 Combination Framer Module, used

Quad BRI Module, used to provide digital

A Digital Signal Processor (DSP) module to

Quad CIM Module used for connection to

An Ethernet expansion switch port Two cooling fans

An Internet/Firewalled port Music On Hold (MOH) connection

An RS-232 maintenance port 4 ONS Ports

A reset button 6 Trunk Ports

3 MMC Expansion Slots

A Hard Drive LED

A powered 16-port Layer 2 switch

One power supply unit

System LEDs - Alarm, Hard Drive, 12 line card slots

Two slots for

The 4 + 12 port combo card

The 16 port ONS card

Four Expansion slots for Mitel Mezzanine

An RS-232 maintenance port

Three alarm LEDs

One Music On Hold Port

One Loudspeaker Paging Port

Dual Fiber Interface Module (FIM)

T1/E1 Dual Framer Module

T1/E1 Combination Framer Module

Quad BRI Module

A Digital Signal Processor (DSP) module

Four Ethernet port Layer 2 connections

Connection Status LEDs

CIM ports connect to ASUs and/or

An RS-232 maintenance port

Three alarm LEDs

Four Expansion slots for Mitel Mezzanine

The E & M Tie Trunk Card connects two

One RJ-45 connector (CIM connection to Four LS trunk status LEDs

One paging connector

One MOH port

A protective ground for grounding the

A protective ground for grounding the

An extension or extension group number

A system or personal speed call number