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Be 209
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ty
Questo volume, sprovvisto di talloncino a fronte, è da considerarsi copia

P. Briano • P. Gorgerino • S. Coletto


C

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disposizione vietati: art. 17, L. 633/1941). Esente da I.V.A. (D.P.R. n. 633/1972, art. 2).
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La messa in commercio senza il talloncino è passibile di denuncia per evasione fiscale.

on BEAUTY
ON BEAUTY English for Beauticians
On Beauty è un testo rivolto in particolare agli studenti dei corsi a indirizzo Estetica e, più in generale,
a tutti coloro che hanno l’esigenza di utilizzare la lingua inglese come strumento di studio e/o di lavoro
in questo settore. Copre i livelli A2-B1 del Quadro Comune Europeo di Riferimento (CEFR).

Il corso si propone di:


• sviluppare le competenze comunicative in ambito tecnico e professionale;
• migliorare le capacità di comprensione e produzione orale e scritta;
• incoraggiare l’autonomia linguistica e operativa e stimolare la soluzione di problemi;
• proporre un lessico specifico ampio e moderno che tenga anche conto della lingua del web.

Contenuti Digitali Integrativi

• Video per attività di listening e speaking

on BEAUTY
• Numerosi testi per attività di approfondimento e di esercitazione
• Compiti di realtà per simulare situazioni lavorative quotidiane
• Tracce audio in formato mp3

Per l’insegnante e l’uso in classe


Teacher’s Book, disponibile sia in formato cartaceo che digitale. Contiene:
• suggerimenti per la programmazione per competenze e per una didattica inclusiva;
• test di verifica per ogni Unità, in formato editabile;
• soluzioni di tutti gli esercizi e dei test;
• script delle attività di ascolto e dei video.

www.edisco.it/on-beauty

ISBN 978-88-441-2095-5
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Paola Briano • Patrizia Gorgerino • Silvia Coletto

ON BEAUTY
English for Beauticians

On Beauty.indb 1 04/02/20 14:39


ON BEAUTY
Realizzazione editoriale:
– Progetto e consulenza: Manuela Barbero
– Revisione linguistica: Polly Stoddart
– Direzione grafica: Manuela Piacenti
– Progetto grafico: Elena Pellegrino
– Impaginazione: Fabio Gallo (Studio Pagina32)
– Revisione testi: Lunella Luzi
– Registrazione audio: Ivano Atzori

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On Beauty.indb 2 04/02/20 14:39


PRESENTAZIONE
1
PRESENTAZIONE unit
You’ll learn…

about the function and


of a beauty salon
about the different areas
about its main service
how to keep the salon
s
the organisation

of a salon

efficient
how to assess the time
of a treatment
how to talk about numbe
rs,
time, date and prices

L’ARGOMENTO
On Beauty è un testo rivolto in particolare agli studenti Love of beauty is taste.
The creation of beauty is art.
Ralph Waldo Emerson

dei corsi con indirizzo Estetica e, più in generale,


a coloro che hanno l’esigenza di utilizzare la lingua
inglese come strumento di studio e/o di lavoro in THE SALON
questo settore.
Copre i livelli A2-B1 del Quadro Comune Europeo
di Riferimento (CEFR). MAIN AEAS
– hand and feet treatme
zona per il trattamento
nt area:
mani e
FURNITURE
– electrical outlet: gruppo DAILY CHORES
– to clean: pulire
piedi elettrico con prese

Grazie alla ricchezza del materiale proposto, On Beauty – make-up station:


la cosmesi
– nail parlour: zona
postazione per

unghie
– mirror: specchio
– reception desk: punto
accoglienza
– sink: lavandino
– to dust: spolverare
– to keep the salon
tenere pulito/immaco
il salone
clean/spotless:
lato
– reception and waiting

– concepito per promuovere un apprendimento attivo


area: area – tool compartments – to keep the salon
di accoglienza e attesa : scomparti tidy/clutter
– relaxation/massage per gli attrezzi free: tenere il salone
lounge: sala in ordine
per il rilassamento/m – waiting chair: sedia – to sanitize: igienizz
assaggio per l’attesa are
– restrooms: toilette – to sweep: spazzar
e/scopare

basato sui contenuti (content-based learning) – offre – retail area: zona vendite
– staff room: sala per
lo staff

la possibilità di scegliere gli argomenti sia in base ai


programmi delle materie di indirizzo, sia in base al
livello di competenza linguistica degli studenti. THE SALON

I contenuti sono stati ordinati secondo criteri di room

graduale complessità concettuale e linguistica e


divider
treatment
room/station

vengono esplorati utilizzando le quattro abilità in retail


shelves
lamp

modo omogeneo ed integrato. I brani offrono un retail sale

assortimento di stili, registri e livelli di difficoltà e


products
treatment/
massage couch

sono tratti da fonti diverse: libri, giornali e riviste, pedicure


station

staff’s chair

materiale promozionale e siti web. nail


station
storage
drawers

basin

tool
holder

the sentences.
option to complete enter the salon, they
go
1 Choose the correct 4. When customers
tools on the stools/on /the reception desk/
1. You can keep the to the waiting couch
rs.
the couch/in storag
e drawe a treatment station. ge bins/
people can sit on a sanitize the garba
2. Before treatment, 5. The staff have to
the massage couch/ ments they use.
waiting chair/lie on the shelves/the instru
massage sit on a chair/
stand near the recep
tion desk. 6. Customers having a
/displaying products/ their feet in a basin.
3. Carts are for clients lie on a couch/have
tools.
extra ores.
the given expre ssions. The are two
2 Fill in the blanks with
Bank if you need.
Use the Vocabulary s • tools • rubbish • works
tation
ers • shelving • spotles
free • dust • bins • sanitiz
cleaning service • clutter
Cleanliness in the salon .........................
3. ........................................
, sanitize the 4. ...............
keep the salon clean and ......................... the shelve
s and
It is very important to after using them, 5. ...............
do the
. One of your staff can the garbage 6. .......................
1. ........................................ products every day, empty
hire a commercial .......... two or
daily chores or you can
................. and take
out the 7. ..............................
how the
. If your clients know , sweep the floor around
2. ........................................ three times a day. Finally
ness, they trust you and .......... after treating
a client.
much you care for cleanli 8. ..............................
s keep the bathroom
your establishment. Alway 11

OBIETTIVI DEL TESTO


On Beauty si propone di: 
• far acquisire le competenze necessarie per comprendere testi
che presentano termini, espressioni, strutture sintattiche e
modalità discorsive specifiche del linguaggio settoriale;
• migliorare le capacità di ricezione e produzione orale e scritta;
• arricchire il patrimonio lessicale sia con il lessico tecnico che
generale;
• consolidare abitudini grammaticali corrette;
• stimolare l’interesse e la partecipazione attiva degli studenti,
dando spazio alla loro esperienza personale e a problematiche
di attualità.

On Beauty.indb 3 04/02/20 14:39


STAFF

LA STRUTTURA staff/personnel of
a beauty salon

Lo Student’s Book è composto da 13 Unità organizzate ciascuna masseur/masseuse/


beautician

intorno a un nucleo tematico e con la seguente struttura:


receptionist massage therapist

 Vocabulary presenta il lessico specifico dell’Unità


Vocabulary
corredato da immagini ed esercizi e con la traduzione dei termini. salon manager
trainee
cosmetologist/make-up artist

 Skills propone brani riguardanti aspetti specifici della


are two extra words.
1 Complete the chart with the given words. There
• tools • updated
• scheduled • trends • style • cleanliness
clean • teamwork • inventory • punctuality

professione, seguiti da attività di comprensione, scrittura, ascolto e To 1. ...............................................


To ensure 2. ...............................................
to
Fare lavoro di squadra
Assicurare puntualità ai clienti
con appuntamento

dialoghi. Un ricco apparato iconografico correda i brani di lettura, per OTHER DUTIES AND
RESPONSIBILITIES
3. ............................................... clients
To help keep 4. ...............................................
products and 5. ...............................................
of Aiutare a tenere l’inventario dei prodotti
e degli strumenti
prodotti
Mantenersi aggiornati su tecniche,

ognuno dei quali è previsto un esauriente glossario.


OF SALON STAFF in techniques,
To keep 6. ............................................... e tendenze
products 7. and ...............................................
of salon Mantenere pulito il salone
To maintain 8. ...............................................

if you need.
English. Use the Vocabulary Bank
Communication offre attività di Listening, Speaking, Writing 2 Translate the sentences into
1. Il direttore di un salone assume
2. Lo specialista delle unghie
e licenzia il personale.
sa tagliare, modellare e lucidare
le unghie.
.

e Real-life task legati alla fraseologia di carattere professionale


controllare il personale
3. Il direttore deve formare e
di cura della pelle.
4. Un estetista fornisce servizi
appuntamenti e accoglie i clienti.
5. L’addetto alla ricezione prende
e i muscoli.

proposta.
6. Il massaggiatore sa manipolar collaborativo.
lavorare in gruppo ed essere
7. Il personale del salone deve 19

skillS
STAFF
commu nicatio n
Unit 2
First impressions count! Directions and opening times
t are:
part of your The main job duties of a salon receptionis

P ersonal appearance is an essential


communication and presentation
visual impact is as important as verbal
skills because
impact: people
• answering the phone, scheduling
process transactions;
appointments and

excellent
make assumption s based on your facial expressions, • welcoming clients and showing Asking for directions
ed you are and communication; Giving directions
the clothes you wear, how well-groom • How do/can I get to…?
services and
your body language. • answering questions about salon • What’s the best way to…? • Go straight on as far as the
look professiona l, weòò-dress ed and smiling products; bridge/square/roundabout/
When you • Where is (the nearest) …?
and what you do a cash register;
it means that you like your workplace • handling money and operating • Can you give me directions to the crossroads/traffic lights…
you will treat your nearest...?
and so you give the impression that • walking clients to the proper workstation and • Are we on the right road for...? • Turn back/Go back
• Turn left/right (into … Street)
clients with the appropriate care. informing the beautician of their
arrival; • Where can I find the nearest...?
in a salon. If you • Walk/Go along…
Personal hygiene is also very important clients in the • Is there a/an … near here?
and relaxed, wear • offering drinks and chatting with • Do you know where the … is? • Cross…
want to make your client feel happy •
embarrassing waiting area; • Can/could you tell me how to get Take the first/second road on the
a clean uniform every day to prevent and discounts; to … from here?
• informing clients about new services • What’s the best/quickest/easiest left/right
situations. way to get to…? • It’s on the left/right
is the first contact • Could you tell me where the nearest
A salon receptionist in particular • maintaining a tidy reception area; … is? • Go across/through…
S/He is the • I am looking for this address, am I
between the salon and the clients. • ordering business cards and brochures; • Is this the right way for...?
in the right place? • Walk up/down/under/over…
the salon both
spokesperson of a salon and represents • being organised and calm in stressful
situations.
• Do you have a map? • It’s at the end (of)…
over the phone and in person. • I am trying to find a/an… • It’s on/at the corner…
• Can you show me on the map? • It’s (just) around the corner…

phrases to list the good or bad • Could you help me, please? I’m looking Go past…
5 Complete the chart with the • Does this bus go to…?
for…
behaviour of a beautician.
8. Look interested
1. Maintain eye contact
9. Fiddle with hair, ear lobes,
2. Do not look at a person Asking about opening and closing
jewellery, jacket or glasses times Answering about opening and closing
when s/he is speaking • What time do you open/close? (UK) times
10. Shake hands firmly •
3. Smile when you great • What time does the salon open/close? We open/close at...
t 11. Be calm (UK) • Our salon opens/closes on/at...
4. Nod your head in agreemen • How late are you open? (US)
12. Yawn • • Opening hours are … from…
5. Scratch your head What are your hours of operation?
13. Repeatedly look at your • What are your salon hours? (less
(US) • We’re closed on…
6. Clear your throat formal) (US)
or fingers watch or a clock in the room
7. Tap a foot
Dont’s
Do’s
1, 6,
12 2.2 Look at the map. Listen to the
directions and say where the
people are going.
6 Look at the picture and write 1. ...........................................................................
the typical receptionist’s duties ........
2. ...........................................................................
you can see. ........
3. ...........................................................................
........
4. ...........................................................................
........
– assumption: ipotesi
la gola
– to clear your throat: schiarirsi
– groomed: curato
– to fiddle: giocherellare
– to nod: chinare
– to prevent: evitare
– to tap: tamburellar e
– to yawn: sbadigliare
dei pagamenti
– to process transactions: occuparsi
– to scratch: grattare
– spokesperson: portavoce
21

24

 Vocabulary bank
 ezione di riferimento lessicale con
S
termini specifici del settore divisi per
categorie logiche e per Unità.

On Beauty.indb 4 04/02/20 14:39


 Workbook  Grammar
 serciziario, per consolidare i contenuti e la lingua appresi
E  mpia sezione che riprende tutta la
A
nel corso. Presenta la seguente struttura: grammatica di livello A2/B1 con schemi
• Vocabulary fa esercitare sul lessico settoriale dell’Unità. semplici ma completi e che la consolida
e potenzia con numerosi esercizi in
• Skills riprende i contenuti proposti e li potenzia contesto.
verificandone la comprensione.
• Communication simula situazioni di vita reale che
necessitano del lessico acquisito nell’Unità.
PART 2
• Translation offre la possibilità di migliorare la tecnica 2 Trasforma le frasi date
Miriam always works
alle forme mancanti.
in the afternoon from
2.00 to 7.00.
PRESENT SIMPLE 1.

traduttiva dall’italiano all’inglese in contesto.


............
......................................................
abituali ...................................................... ..
per descrivere azioni to the salon on foot? ..................
Si usa il present simple 2. Does Mark usually go ............
na. ......................................................
e della routine quotidia ...................................................... ...........
new boss. ....................................
NEGATIVE 3. Mitch doesn’t like his ............
POSITIVE ......................................................
I do not/don’ t work ...................................................... ......................
I work parlour open 7/7?
You do not/don’t work 4. Is your favourite beauty ..............................
You work ....................................
He/She/It does not/does
n’t work ...................................................... ..
He/She/It works on bank holidays. ..................
5. Buses don’t run regularly
We work We do not/don’t work ..............................
......................................................
.................................... ser?
You do not/don’t work ant or a tinted moisturi
UNIT 1 • THE SALON
You work
t work 6. Do you prefer an antioxid ..............................
They do not/don’ ....................................
They work ......................................................

UNIT 1 • THE SALON


S
work book NS AND SHORT ANSWER la forma corretta del present
YES AND NO QUESTIO 3 Completa le frasi con
POSITIVE NEGATIVE
INTERROGATIVE simple.
Yes, I do. No, I don’t. onal trainer, he ……….........
.............
Do I 1. My father is a professi
four 1. ................................
with Yes, you do. No, you don’t.
are academy.
In this photograph there Do you (teach) at a beauty
and Yes, he/she/it No, he/she/it s before we
............. for the clients he/she/it ............. (wear) uniform
vocabulary comfortable 2. ................... Does doesn’t. 2. We always ……….........
are also stools in does.
the pedicure. There ………...................... (start)
work.
3. ................................ for No, we don’t. ?
la parola che è diversa 4. ................................. Between
the stools
we …? Yes, we do. (you, spend) your weekend
I dentifica in ogni gruppo for the Do Where ………......................
Yes, you do. PART
1 front of them No, you2 3.
é. and
dalle altre e spiega perch ............ with products Do you – At home.
staff there are small 5. .................... don’t.
lounge, make-up station, top. There is a 7. ...................
............. to (not know) the new
client,
1. sales area, massage 6. ................................ on do. No, they 4. She ………......................
Yes, they gram MAr
from the one next UNIT to it.
1 • THE SALON Do they (know) her phone number.
room
station, drawers, cart divide a work station don’t. she only ………......................
ng
2. retail shelves, make-up , welcoming How ………......................
(you/do) an exfoliati
treatment, massage 6 p.m. from 5.
3. make-up, hand salon from 9 a.m. to
➤ Susan works in the
wor kboo k
n, couch, relaxation area treatment?
4. waiting area, receptio skills . 4 Formula domand to learn new
area, chair Monday to Saturday . e per chieder Mary ……….........
e ciò ............. (watch) tutorials
5. sink, mirror, waiting to work every morning o non piace fare alle 6. che piace
, cosmetics, sale e immagini è incerto ➤ I don’t take the bus er? personecleaning indicatetechniqu .
es. FREQUENCY EXPR
6. tools, products hi ha descritto queste du 4 open on 1 Septemb 1. ...................................................... facial
st
3 C
clean, do the massage
, sanitise the
i. Aiutalo U sceglien do una
n compagno ha ➤ Does the new salon like) team work? – Yes, ESSIONS
7. keep tidy, keep sull’uso di alcuni termin descritto queste due fi
John? He likes listening 7. ..................
………......... ........... in (Bob,
............. his free time? La frequenza si può
harsivo.
itte in co commesso quattro gure ma esprimere in due modi:
tools delle quattro opzioni scr errori in ognuna. Trovali 3. Well, either 8.30 or
9.45. ATTENTION
to……….........
music. .............. inopen)?
modo generico
correggili. e 2.
+ es .......................................................................................... – con gli avverbi di frequen
4. Ok. Friday morning -s/sh/ch/o/z ............. (the salon,
1. 9.45. Verbi che terminano in We love 8. What time ………......... .. in your job? si posizionano dopo
i verbi ausiliari e il verbo
za, che
on le parole date, 1. Can you just repeat vocale -y +s taking care of our clients. at 9 a.m. ma
2 ompleta le descrizioni c
C your name, please? Verbi che terminano con 3. +……….......... It ………...................... (open) prima degli altri verbi, essere
ario al plurale. In ognuno 5. Is that R- double E-D? consonante -y yies .................. ....................................... o con espressioni di
trasformandole se necess Verbi che terminano con
during treatments? frequenza più specific
a parola che non ti serve. 6. One more thing. What’s Mary and Peter? They he che di solito si trovano
dei gruppi è contenuta un your phone number? treatme nt. enjoy chatting with
clients a fine frase.
7. 0871 2356781. Is that washes her hands before each during the treatments.
correct? ➤ Meghan
1. 8. Goodbye Mrs Reed. pays cash. 4. ...................................................... FREQUENCY
See you on Friday. ➤ Mrs Sully usually a pedicure . .................. .............................................
feet carefully beforeI prefer going to the salon to ? ADVERB
a. ➤ She dries the clients’ going to the cinema. ERENCE VERBSS
That’s perfect. What
time? 5. ...................................................... PREF
...................................................... sono Always
b. Goodbye, Kate. ......... preferenza generale
He hates persona being late for work che esprimono una?
che seguono alla terza I verbi in the verboSoggetto
alla forma
Usually
+ in -ing.
c. 0871 2356781. My mobile
of course. 1 Inserisci i verbi
corretta 6. . ...................................................... seguiti da morning .
un sostantivo o da un Often
Ausiliare /
nicure/ d. Well, 9.45 is better
so I can take my daughte
singolare nella colonna Mrs Mondria
......................................................
......... ? (Verbo)
in the 1. nail/pedicure/ma • try • watch n •can’t stand wasting NCE VERBS To be Sometimes
This photo is taken chair/couch/ nursery school first. r to
cry play • dry • meet • put waiting area before PREFERE time in the
client is lying on a 2. go • live Rarely/Seldom
• •
massage lounge. The e. lay • match • do • fly a treatment.
cannot Hello Kate, this is Diana buy • pray • break • Like Never/Ever
has no clothes on. You Reed. I need a facial.
• manicure • member

bed/wheelchair and This is a piece cian/ I make an appointm Can Love noun
EXPRESS
basin • chair • client the hands of the 3. beauti
of furniture that you can find in ent towards the end IONS
pedicure • table see anybody else, only is is
very useful tomassagin g/ any salon. It week? of the
-es -ies 5 Comple -ys ta il brano con
i verbi Enjoy tra parentesi al
+
Every + singolare
st/artist who 4. tattoing/ sell products. It is a -s simple present. verb -ing
receptionist/styli cupboard that can be Prefer
moved around the salon, f. Sure. My name is Diana
are five people: four undressing/pushing
her. where the personnel Reed. Espressione di tempo
In this photograph there are five shelves and need it. There g. That’s right. Double Robert Hughes 1. ………......... Can’t stand plurale
staff. Three there is a top you cannot ................. (live) in Atlanta,
a 2. ................................ of E. Hate
Numero di volte/ore/giorni…
1. ................................ and 1.
use, too. h. Yes, correct. Georgia. He 2. ………......... + articolo indeterminativo
have their …………………………………. ................. (have got) +
with clients. tempo di riferimento
3. ................................ and 2. ...……….... a wife,
women are sitting on Patricia, and two children ➤ She enjoys chatting
………………………………….
...……….... , Sam and
2. …………………………………. Lana. Robert
a ................... .............. Opposite them the ...……….... …………………………………. 3. ……….......................... (love, L’avverbio never si
usa
feet in 4. ...……….... spend) his free time solo in frasi positive
with her hands 3. …………………………………. with his in frasi interrogative. , ever solo
one is sitting at a 5. ................................ ...……….... …………………………………. family. Robert 4. ……….........
fourth ...……….... translation ................. (work) as
.............. 4. …………………………………. therapist in Atlanta. a massage
on it for a 6. ................... ...……….... …………………………………. He 5. ……….......................... ATTENTION
...……….... 182 job because he 6. ………......... (like) his
6 Qual è la traduzione One time
corretta di questo brano? ................. (enjoy, chat) once Two times
2. people while he’s doing to twice
2. Lo staff deve tenere facials. Robert’s colleagu
il salone pulito e in es ➤ Mary always prepare
toilette immacolata, ordine e la 7. ……….......................... (love, s the work area carefully
portare fuori la spazzatu work) with him because before she starts a
tre volte al giorno e ra due o always 8. ……….......................... he treatment.
igienizzare sempre (tell) funny stories ➤ Do you ever get
gli strumenti. clients 9. ……….......................... and also angry when you treat
(be) happy when Robert ➤ We go to a training a client?
a. The staff has to course on eyebrow
of the salon. keep the salon clean 10. ……….......................... shaping
nt/side/working part and tidy free (attend) to them. techniques every year
This is the 1. back/fro and the clean toilet spotless, .
il take out twice or three
the 2. massage room/na ➤ The salon is never
In the foreground there’s it there
times a day the trash
and always sanitise open on Sundays.
icure room. Behind the tools. ➤ I watch tutorials
parlour/reception desk/ped with
b. The personnel
has to keep clean and once a week/two hours
drawers/carts/stations clutter free a week.
are some retail 3. shelves/
This is the und there are
the salon and spotless
clean the restroom,
make-up area
sale. In the backgro of the salon. You can take out
a lot of products for member lounges/ work see a twice or three times
a day the trash and
6 Inserisci l’avverbio
o l’espressione di frequen
desks/m of assage
the staff who is doing a pedicure sanitise
cart • couch • curtain some 4. waiting stations/ al giusto posto nella za

to a client. She the tools always.
basin • beautician • is using a face lotion.
The beautician isn’t
frase.
station
drawer • tool • work stations.
1.
wearing gloves. c. The staff has to
keep the salon clean 1. II get bored when I
update the clients’
………………………………….
...……….... free and the toilet spotless and clutter treatment
…………………………………. record. (often)
2. ...……….... clean, take the trash
………………………………….
...……….... twice or three times out 2. We close the salon.
…………………………………. a day and always sanitise (never/in summertime)
144 3. ………………………………….
...………....
tools. the 3. My clients are satisfied
...……….... …………………………………. with the salon’s services.
...……….... 4. The suppliers deliver (usually)
4. …………………………………. products late. (sometim
...……….... …………………………………. 7 es/at
...……….... Traduci questa convers the weekend)
azione in inglese.
A: Pronto. Posso esserle 5. Do your colleagues
d’aiuto? help you with the cleaning
B: Vorrei prendere un (ever/in the evening ?
communication appuntamento per )
trattamento al viso un 6. Sheila goes to the salon
martedì prossimo nel to shape her eyebrow
5 Riordina questa convers pomeriggio. Sono Sarah (always/twice a month) s.
azione abbinando ciò Hemmings.
dice la receptionist che A: Alle 3 e mezzo, 7. I have a suntan treatme
di un salone di bellezza va bene? nt before a seaside
cliente che desidera e la B: Si, benissimo. Quanto (rarely) holiday.
prendere un appunta costa il trattamento?
mento. 8.
1. Hello! Kate speaking A: £ 50. Is the salon closed
, how can I help you? on bank holidays? (ever)
2. Yes. Is Friday morning B: Bene. A martedì
ok with you? allora.
A: Molte grazie. A
presto.
183
145

TEACHER’S BOOK ONLINE RESOURCES


La guida per il docente, disponibile sia in Disponibili sul sito
formato cartaceo che digitale, contiene: www.edisco.it/on-beauty:
• suggerimenti per la programmazione per • Video corredati da attività
competenze e per una didattica inclusiva; di comprensione
• Attività ludiche per favorire
• test di verifica per ogni Unità, in formato
l’apprendimento linguistico
editabile, anche per BES;
• Attività di Real-life per simulare
• soluzioni di tutti gli esercizi e dei test;
situazioni lavorative quotidiane
• script delle attività di ascolto e dei video; • File audio formato mp3 con la
• note didattiche. registrazione delle attività di ascolto.

On Beauty.indb 5 04/02/20 14:39


CONTENTS
1 3
unit unit

The salon THE SKIN


VOCABULARY ....................................................... 11 VOCABULARY ....................................................... 27
SKILLS SKILLS
Beauty salons ................................................................. 12 Our first line of defence ........................................ 28
The rituals of beauty ................................................ 13 The part of skin we can see ............................... 29
The image of a beauty salon ............................ 14 Let’s look inside! .......................................................... 30
Assessing the time of a treatment ............... 15 Genetics, lifestyle and the skin ....................... 3 1
Skin shades and types ............................................ 32
COMMUNICATION
Assessing skin condition ...................................... 33
Numbers ............................................................................. 16
WORKBOOK • Unit 1 ........................................ 144 COMMUNICATION
Welcoming and profiling ...................................... 34
Extra videos
WORKBOOK • Unit 3 ....................................... 148
Games and interactive activities
Real-life activities
Extra videos
Games and interactive activities
Real-life activities

2 4
unit unit

STAFF FACIAL CARE


VOCABULARY ....................................................... 19 VOCABULARY ....................................................... 37
SKILLS SKILLS
Working as a beautician ....................................... 20 Consultation before a facial ............................... 38
First impressions count! ........................................ 21 Facial Specials ............................................................... 39
Salon etiquette ............................................................. 22 A complete facial treatment ............................. 40
R&R: the key to success ........................................ 23 The most enjoyable part of a facial ............. 42
Men’s Facials ................................................................... 43
COMMUNICATION
Directions and opening times .......................... 24 COMMUNICATION
Apologising and instructing .............................. 44
WORKBOOK • Unit 2 ....................................... 146
WORKBOOK • Unit 4 ...................................... 150
Extra videos
Games and interactive activities Extra videos
Real-life activities Games and interactive activities
Real-life activities

On Beauty.indb 6 04/02/20 14:39


5 7
unit unit

MAKE-UP BODY TREATMENTS


VOCABULARY ....................................................... 47 VOCABULARY ....................................................... 67
SKILLS SKILLS
Make-up preparation and planning ............. 48 The most popular body treatments ........... 68
Make-up essentials .................................................... 49 Specialty massages .................................................. 70
Shape matters! .............................................................. 50 Skin treatments for the body ........................... 71
‘Day’ and ‘Night’ look .............................................. 52 Body contouring ......................................................... 72
Make-up for special occasions ........................ 53 Slimming with machines ....................................... 73
COMMUNICATION COMMUNICATION
Asking for and giving advice ............................ 54 During a service ........................................................... 74
WORKBOOK • Unit 5 ....................................... 152 WORKBOOK • Unit 7 ....................................... 156
Extra videos Extra videos
Games and interactive activities Games and interactive activities
Real-life activities Real-life activities

6 8
unit unit

THE BODY BEFORE A MANI-PEDI


VOCABULARY ....................................................... 57 VOCABULARY ....................................................... 77
SKILLS SKILLS
What, where and how ............................................. 60 Nail anatomy ................................................................... 78
A complex structure ................................................. 61 Nail diseases and disorders ............................... 80
The muscular system ............................................... 62 Nail shapes ....................................................................... 81
The lymphatic system ............................................. 63 Before the client arrives ........................................ 82
Before the treatment starts ............................... 83
COMMUNICATION
Looking after clients ................................................ 64 COMMUNICATION
Consulting magazines ............................................ 84
WORKBOOK • Unit 6 ...................................... 154
WORKBOOK • Unit 8 ...................................... 158
Extra videos
Games and interactive activities Extra videos
Real-life activities Games and interactive activities
Real-life activities
7

On Beauty.indb 7 04/02/20 14:39


9 11
unit unit

MANICURE AND PEDICURE BODY HAIR REMOVAL


VOCABULARY ....................................................... 87 VOCABULARY ....................................................... 105
SKILLS SKILLS
Basic professional manicure .............................. 88 Preparing for hair removal .................................. 106
Nail art .................................................................................. 89 Waxing and sugaring .............................................. 107
Artificial nails .................................................................. 90 Laser and IPL hair removal ................................. 108
Basic professional pedicure ............................... 92 Electrolysis ....................................................................... 109
Completing the treatment .................................. 93 Threading .......................................................................... 110
Other methods of hair removal ...................... 111
COMMUNICATION
Selling products ........................................................... 94 COMMUNICATION
Salon small talk ............................................................. 106
WORKBOOK • Unit 9 ...................................... 160
WORKBOOK • Unit 11 ...................................... 164
Extra videos
Games and interactive activities Extra videos
Real-life activities Games and interactive activities
Real-life activities

10 12
unit unit

BODY HAIR LASH AND BROW


VOCABULARY ....................................................... 97 VOCABULARY ....................................................... 115
SKILLS SKILLS
Vellus hair vs. terminal hair ................................. 98 Consultation and skin testing ........................... 116
Why we have body hair ........................................ 99 Eyebrow shaping and thickening .................. 117
Body hair disorder ..................................................... 100 Eyebrow and eyelash tinting ............................. 118
Men’s vs. women’s body hair ............................ 101 Lash lift vs. lash perm ............................................. 120
False lashes or lash extensions? ..................... 121
COMMUNICATION
Purchase orders and invoices .......................... 102 COMMUNICATION
Appointments ................................................................ 122
WORKBOOK • Unit 10 .................................... 162
WORKBOOK • Unit 12 ..................................... 166
Extra videos
Games and interactive activities Extra videos
Real-life activities Games and interactive activities
Real-life activities

On Beauty.indb 8 04/02/20 14:39


13 Women’s daily hairstyle ........................................ 129
Special occasions ....................................................... 130
unit
Beauty salons for men ........................................... 131

COMMUNICATION
QUICK HAIRDOS Marketing and complimenting ........................ 132

VOCABULARY ....................................................... 125 WORKBOOK • Unit 13 ..................................... 168


SKILLS Extra videos
Some extra hair services ...................................... 126 Games and interactive activities
Shampooing .................................................................... 127 Real-life activities

Blow-drying ..................................................................... 128

VOCABULARY BANK ................ 134

WORKBOOK ................................ 143

GRAMMAR

PART 1 ................................................................................. 171 Be Going to Future vs Future Simple •


Personal Pronouns • Present Simple: to Be • Present Continuous and Present Simple as
There is / There are • Present Simple: Have Future Tenses • Future Tenses - Revision •
got • Possessive Adjectives and Pronouns • Comparatives - Majority: Adjectives
Saxon Genitive • Demonstratives • and Adverbs • Comparatives - Minority
Wh-question Words • Adjectives and Equality: Adjectives and Adverbs •
Superlatives - Majority and Minority:
Adjectives and Adverbs • Comparatives
PART 2 ................................................................................ 177
vs Superlatives • Intensifiers
Present Simple • Preference Verbs •
Frequency Expressions • Time Prepositions •
Place Prepositions • Articles • Present
PART 5 ................................................................................ 200
Present Perfect Simple • Present Perfect
Continuous • Present Simple vs Present
vs Past Simple • Relative Pronouns and
Continuous • Imperative
Clauses • Indefinite Pronouns • Motion
Prepositions
PART 3 ................................................................................ 184
Countable and Uncountable Nouns •
PART 6 ................................................................................ 207
Quantifiers • Past Simple • Past Continuous •
Conditionals • Zero Conditional • First
Past Simple vs Past Continuous
Conditional • Present Conditional or
Conditional Simple • Second Conditional •
PART 4 ................................................................................ 191 Zero, First and Second Conditionals •
Be Going to Future • Future Simple • Modals • Passive • Reported Speech

On Beauty.indb 9 04/02/20 14:39


4
unit

You’ll learn…
about facial consultation
about the steps
of a facial
about the different
types of facials
about facial massages
about men’s facials
how to give instructions
and apologise

“Your skin is
your best accessory, take
good care of it!”
Natacha Hatfielld

FACIAL CARE

USEFUL VERBS TREATMENTS


– to apply: applicare – anti-ageing facial: trattamento al viso anti-età
– to clear up: ripulire – brightening mask: maschera ravvivante
– to dry: asciugare – cleansing: pulizia
– to eliminate/to get rid of…: eliminare/ – detoxification: disintossicazione
sbarazzarsi di… – effleurage: effleurage, sfioramento
– to rejuvenate: ringiovanire – exfoliation: esfoliazione
– to relieve: allieviare – extraction: estrazione
– to remove: rimuovere – friction: frizione
– to rinse off/to wash off: sciacquare/lavare via – microdermabrasion: microdermabrasione
– peeling mask: maschera rigenerante
– petrissage: petrissage
– soothing mask: maschera calmante
– tapotement: tapotement, picchiettio
– vibration: vibrazione

On Beauty.indb 36 04/02/20 14:39


FACIAL CARE

Tools/products

cotton pads magnifying lamp washcloths facial steamer

mask lotion chemical peel face cleanser

1 Complete the sentences with an appropriate word.

circulation • get rid • chemical • apply • relaxes • improve • tension • mask • rinse off • dry

1. Beauticians ....................................... products such as cleansers and lotions.


2. Massage can promote the blood ........................................
3. One of the first steps in face treatments is to ....................................... of impurities.
4. A facial ....................................... can be of different types such as soothening or cleansing.
5. A peel can be ........................................
6. Facial treatments ....................................... the appearance of the skin.
7. After treatment, a beautician must ....................................... the exfoliator and then .......................................
the skin.
8. Massage ....................................... the muscle fibres and relieves ........................................

2 In each group of words there is one that doesn’t fit with the others. Circle it and say why.
1. eliminate, extract, whiteheads, rejuvenate
2. anti-ageing, chemical, cleansing, mask
3. facial, lotion, massage, microdermabrasion
4. skin, comedones, acne, impurities
5. apply, wash off, relieve, traces of make-up
6. effleurage, chemical peel, petrissage, tapotement
7. cotton pads, steamer, washcloths, detoxification
8. magnifying lamp, follicle, pore, cell

37

On Beauty.indb 37 04/02/20 14:39


skillS Unit 4

Consultation before a facial

F acials remove impurities and


dead skin cells, balance oily or
dry areas, promote circulation,
expecting from the treatment.
The beautician will fill in a skin
analysis chart to record all the
and relax and renew tired, stressed treatments the client receives.
skin. The second step is a full skin
The treatment area must be clean analysis with the help of a
and tidy, with all the necessary magnifying lamp to determine
equipment and products ready the client’s skin type and
and easily accessible. It is also condition and to identify areas
important to have a calm, requiring special attention. All
pleasant atmosphere to make the this information will help choose
client feel comfortable and warm. the appropriate techniques and
A facial should begin with a products and organise a specific
thorough consultation: the treatment plan.
beautician must know about Finally, the client will receive
the client’s lifestyle, general information about what the – advice: consiglio
– to balance: equilibrare
health, medication, allergies and treatment will do, its duration – fill in: compilare
possible contraindications, the and suggested frequency, together – to renew: rinnovare
skincare products the client is with aftercare advice to improve – thorough: completo
– tidy: ordinato
using and the results she/he is her/his skincare routine.

3 P
 AIR WORK. You are a senior therapist who wants to check if your trainee has everything
ready for a facial. Ask and answer questions.

Ask… Answer…
1. treatment area: clean and tidy? everything taken care of

2. equipment and products for treatment: ready? all necessary tools and products on trolley

3. what to ask the client before treatment? about lifestyle, health, medication, allergies and contraindications + about
skincare products used and expected results

4. what information from skin analysis? determination of skin type and condition + possible problematic areas

5. what to record in skin analysis chart? all treatments carried out + other important information

6. what additional information to give? information about results, duration and frequency of the treatment +
appropriate skincare routine

4 4.1 Listen to the recording and fill in the blanks in the text.

Even before she touches a client’s beautician wrapping the client’s 7. .............................
1. ............................. a good beautician can determine with a towel or headband. She begins the
whether the skin is 2. ............................. facial with a thorough 8. ............................., using
or 3. ............................., if it is 4. ............................., if there cotton pads or sponges. Next, she will cover
are fine 5. ............................. and wrinkles, or the client’s eyes with cotton eye pads and, with
6. ............................. breakouts. Once the client is on the help of a magnifying 9. .............................…, she
the table, the treatment usually starts with the will conduct an in-depth skin 10. ..............................

38

On Beauty.indb 38 04/02/20 14:39


FACIAL CARE skillS

Facial Specials

T he consultation helps the


beautician to decide which
facial treatment to suggest.
• Exfoliating facials remove dead
surface skin cells, stimulate blood
circulation and cellular renewal,
which may all trigger flare-ups.
• Facials for sensitive skin use
gentle procedures and appropriate
• Basic facials are suitable for reduce fine lines, and improve hypoallergenic products. Light
everybody with no particular complexion and skin tone. enzyme peels may be used to
conditions. • Oxygen facials deliver oxygen exfoliate, followed by a soothing
• Acne facials include steaming, molecules directly to the serum, a mask and a moisturizer
deep pore and tissue cleansing, epidermis. The oxygen absorbs formulated to reduce redness and
extractions to remove pore- the moisturising agents into the calm inflammation.
clogging sebum, plus a healing skin, strengthens skin’s elasticity,
mask and a moisturiser. reduces fine lines and wrinkles,
• Anti-ageing facials rejuvenate diminishes pores, and helps
and brighten skin and slow eliminate acne-causing bacteria. – avoided: evitato
– clogging: che ostruisce
the ageing process. They use • Facials for clients with Rosacea – to decrease: ridurre
vitamin-infused serums, collagen calm irritation and decrease the – to deliver: apportare
creams, and rejuvenating redness associated with this skin – flare-up: vampata
– healing: curativo
facial massage techniques. condition. Products containing – soothing: calmante
They may also include light ingredients that irritate Rosacea – to strengthen: rinforzare
therapy, laser services, and should be avoided, together with – to trigger: scatenare
– wrinkle: ruga
microdermabrasion. chemical peels, heat and steam,

5 P
 AIR WORK. Consult with a collegue about the type of facial you would suggest for each
of these women. Describe the steps and purposes of the treatments you suggest.

1 2 3 4

 6  Read
 these product promotions and match them to the right client.

BIO PHYSIOGEL
AGE-STOP AQUAFOR PURE
ESSENCE Dermatologically
Special cream Healing ointment
tested wash
ACTIVE
Radiant serum
Provides Face mask
Rich in collagen
Brightens your With natural
and precious emollients and Fights back your
skin and stimulates hypoallergenic
vitamins humectants pimples
circulation ingredients
a b c d e

1. Serena is 15: she has a party tomorrow Sophia’s skin and she would like to recover
evening and would like to reduce her acned her elasticity and softness.
inflamed skin. 4. After a long period of stress, Liza’s skin
2. Nick’s skin stings and burns because of an appears greyish, so she would like to
irritating soap she has used, so she would recover her rosy complexion.
like a mild cleanser. 5. Mary is 67 years old and she would like to
3. Dry climate conditions have dehydrated reduce her wrinkles a little.

39

On Beauty.indb 39 04/02/20 14:39


skillS Unit 4

A complete facial treatment

1. Cleansing. The beauticians massage a cleanser 4. Facial massage. It tones and revitalizes the
on the face, neck, and décolleté to remove any appearance of the skin and alleviates tension.
traces of make-up and dirt. Cleansers may be
waters, lotions, gels, milks, creams, or soap bars. 5. Facial mask. This is applied over the face, neck and
Then, using a damp washcloth or cotton pad, they upper décolleté area. Face masks may be setting
remove the cleanser, dry the face and evaluate the (they harden on the skin) and non-setting (they
skin to decide which products are appropriate. remain soft) and are formulated to obtain different
effects: cleansing masks absorb impurities and
2. Exfoliation. The skin is warmed up because excessive oils; stimulating masks stimulate blood
warming softens the skin, stimulates circulation, circulation and increase sebaceous activity; hydrating
relaxes and opens the pores, loosens up facial masks nourish the skin; peeling masks remove
muscles, and facilitates the extraction of dead skin cells and impurities; soothing masks
comedones and blocked pores. It also helps have calming and cooling ingredients which help
skincare products to penetrate the skin more easily. skin recovery and rehydration; brightening masks
Warm steam can be applied using either hot towels improve the appearance of dull or tired-looking skin.
or a steamer. Facial exfoliation can be done before,
during or after steaming using delicate products or 6. Toning. After the mask is removed, some toner is
more aggressive methods like microdermabrasion applied to repair skin with antioxidant and nourishing
or chemical peels. Exfoliating improves skin tone ingredients. Astringents are alcohol-containing toners
and reduces fine lines and wrinkles. used on very oily skin. Tonics and fresheners are very
mild toners for dry and delicate skin.
3. Extraction. Comedones – whiteheads and
blackheads – can be extracted using different 7. Moisturising. To complete the facial, a moisturiser
techniques, always paying attention not to tear or is applied to preserve moisture, protect the skin
scar the skin. and act as a barrier against the elements.

– brightening: illuminante
– damp: umido
– dirt: sporco
– dull: spento
– to loosen up: rilassare
– mild: delicato
– setting: indurente
– to scar: sfregiare
– soap bar: saponetta
– to tear: lacerare
– to warm up: riscaldare

 7  Put
 the steps of a facial in the correct order. The are different possibilities.
application of moisturiser • cleansing • consultation • exfoliation • extraction • facial mask • massage • warming

‘Comedones’ is another term for whiteheads and blackheads. Blackheads,


or open comedones, consist of oxidized sebum and appear as black ‘dots’.
Whiteheads, or closed comedones, are also called pimples.

40

On Beauty.indb 40 04/02/20 14:39


FACIAL CARE skillS

8 C
 hoose the right answer to give your new client who wants to have some information about
her facial.
Your client’s questions Your answers
1. What are you using a cleanser for? a. A very delicate and non aggressive product.
2. Why are you warming my face? b. One which cleans the skin and absorbs impurities and excessive oil.
3. What are you exfoliating my skin with? c. To protect your skin against cold and wind.
4. What kind of mask are you applying? d. To remove all traces of makeup and dirt.
5. Why are you using a toner? e. To repair and nourish the skin.
6. Why are you putting on a moisturiser? f. To soften your skin, stimulate circulation, and open your pores.

9  Describe what the beautician is doing in each of these pictures.

1 2 3 4 5

In picture 1 the beautician is cleaning her client’s face to remove any make-up and dirt.

10 4.2  isten to Amanda telling you about what she does and why at home between a professional
L
treatment and the next. Match numbers and letters.
In her at-home facial, Amanda… to…
1. uses warm water and a gentle cleanser a. apply a scrub.
2. leans over a bowl of very hot water with a towel over her head b. close the pores.
3. uses honey as a cleanser c. open her pores.
4. uses gentle circular movements d. reduce puffiness.
5. applies a facial mask e. remove impurities.
6. puts cucumber slices over her eyes f. remove toxins from the pores.
7. applies a toner g. retain moisture and protect the skin.
8. and she finishes with a moisturizer h. wash her face.

11 Watch the video and match each mask ingredient to the correct skin type.
https://www.youtube.com/watch?v=vCSREV_U4hI

Mask ingredients Skin type


1. Clay and charcoal a. Acned skin
2. Aloe and hyaluronic acid b. Ageing skin
3. Sulfur, kaolin and safflower oil c. Dry skin
4. Salicylic acid d. Oily skin
5. Retinol e. Sensitive skin

41

On Beauty.indb 41 04/02/20 14:39


skillS Unit 4

The most enjoyable part of a facial

A facial massage improves the


texture of skin and gives
it a healthy glow. It increases
consists of soft continuous stroking
movements that apply the massage
product, stretch the muscles and
Petrissage uses kneading and
pinching movements to increase
circulation, stimulate nerves and
oxygen and nutrients supply, cell release tension. cell renewal, relax the muscles and
metabolism and circulation. It helps support the lymphatic system.
lymphatic drainage, stimulates sweat Frictions are warming strokes which
and sebaceous activity, relaxes the relax the muscles, stimulate circulation
muscle fibres and relieves tension. and glandular activity of the skin.
A facial massage includes effleurage, Tapotement consists in rhythmic
petrissage, friction, tapotement, percussion strokes which stimulate
and vibration techniques. circulation and cell renewal, relax
First, a massage product suitable and energize muscles, and help
for skin type and condition (oil for remove static lymph from the tissues.
dry and sensitive skin, cream for Vibrations, which consist in
oily skin types) is applied to make mild trembling produced by the
the massage more comfortable. therapist’s fingers, loosen and relax
A facial massage always starts and the muscles, stimulate the deeper
finishes with effleurage, which skin layers and the nervous system.

12  PAIR WORK. Using these prompts, build up a conversation about massage techniques.
Client Beautician
1. What / the benefits of a facial massage / be? It / supply oxygen and nutrients / stimulate cell metabolism and circulation /
relieve tension.
2. Why / massage creams / be applied? They / be applied / to make the massage more comfortable.
3. What / basic massage techniques / be? They / be / effleurage, petrissage, friction, tapotement, and vibration.
4. What / effleurage / consist of? It / consist of / stroking / to apply the massage product.
5. What movements / petrissage / use? It / use / kneading and pinching movements.
6. What / the purpose of frictions / be? They / warm / the skin / relax the muscles / stimulate circulation.
7. What / tapotement / cause? It / relax and energize muscles / help remove static lymph.
8. How / vibrations / be produced? They / be produced / by the therapist’s fingers.

13  Read
 this short promotional message and correct the
sentences. Then, write your own promotional message
inviting your clients to try your new special massages.
1. The special offer takes place in spring.
2. It is only valid on Saturdays and Sundays.
3. The complete treatment lasts one hour.
4. The treatment costs 110 euros.

– effleurage: sfioramento – to release: scaricare


– glow: colorito acceso – stroking: carezzevoli
– kneading: impastanti – supply: apporto
– petrissage: impastamento – tapotement: picchiettio
– pinching: a pizzicotto – trembling: vibrazione

42

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FACIAL CARE skillS

Men’s Facials

M en’s facials are a lot like women’s facials but are specifically
formulated to the needs of men’s skin. Men’s skin is thicker,
has a higher collagen density and produces more sebum than
women’s skin, so different products are used for men and
women’s facials. Moreover, men commonly have to deal with
problems such as razor burns and ingrown hairs, dullness, and
sensitivity. Some men’s facials target skin that has been damaged
by the elements like sun and wind, others target acne or ageing.
Freshly-shaven skin is more susceptible to irritation during the
facial, so it is best to wait at least 24-hours after shaving before
having a treatment.
Beauticians deeply cleanse skin, then they warm the skin to
open pores, exfoliate away dead skin cells, perform extractions
on clogged pores, and apply a toner. Men’s facials may include a – at least: almeno
vigorous face, neck, and shoulder massage and they often conclude – burn: abrasione
– clogged: ostruito
with the application of a mask and men’s skincare products. – freshly-shaven: appena rasato
After the treatment, the beautician should inform the client about – ingrown: incarnito
special skincare products for his skin type and condition and – to target: riguardare
– thicker: più spesso
suggest what he should do for his skin when he gets home.

14  It is the first time a trainee in your salon works with a male client. Make sure she has
understood all your instructions and correct her where necessary.
Right Wrong
1. The same products are used for men and women’s facials. .............................
2. Men do not suffer from acne. .............................
3. Some men have antiageing facial treatments. .............................
4. Men’s skin is exposed to damaging environmental elements
more than women’s are. .............................
5. Women’s skin is oilier than men’s skin. .............................
6. Shaving stresses the skin and can cause irritation. .............................
7. It is advisable to do a facial immediately after shaving. .............................
8. Men’s face massage is more energetic that women’s. .............................

15  With
 the help of the prompts, complete the dialogue.
1. Client: (first step of facial?) ���������������������������������������� 4. C: (how long keep mask on?) �����������������������������������
��������������������������������������������������������������������������������������������� �������������������������������������������������������������������������������������������������������
You: It is cleansing, which washes away Y: About 10 minutes.
any dirt from your skin. (face massage?) �������������������������������������������������������������
5. C: 
(put warm towels over face?)
2. C:  �������������������������������������������������������������������������������������������������������
������������������������������������������������������������������������������������������������������� Y:  To relax you while applying a hydrating
Y: Because I’m warming your skin to open cream.
your pores and facilitate cleaning. 6. C: (suggested home skincare routine?)
(squeeze out nose?) ���������������������������������������������������
3. C:  �������������������������������������������������������������������������������������������������������
������������������������������������������������������������������������������������������������������� Y: After washing and shaving, you should
I’m doing so to extract some blackheads
Y:  tonify your skin with rose water and
and whiteheads. apply a moisturizer with a high SPF.

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communication Unit 4

Apologising and instructing

Making apologies Accepting apologies


• Sorry! • That’s ok/all right!
• I’m (so/really/terribly) sorry! • No problem!
• Excuse me for… • Never mind!
• I (sincerely) apologise for … • Don’t worry!
• Please accept my apologies! • No worries.
• It’s my fault. • Forget about it!
• I’m afraid…

Asking for instructions Giving instructions Understanding instructions


• How can I help you? • I only want… • All right!
• What can I do for you today? • I need… • That’s fine!
• How would you like… ? • Can/Could you…, please? • Let’s get it done then!
• What … would you like? • I‘d like (to have/to get) … • Ok, here we go!
• What would you like me to…? • I would like (to have/to get) … • Now, let’s…
• Shall I…? • Please, … (imperative) • Sure!
• Will you…? • No problem!
• Do you mind (doing) … ? • Is it ok now?

16 Listen to the dialogues and answer these questions. Also, write down the various expressions

4.3

used for apologising and accepting apologies.


Dialogue 1 9. What does the receptionist offer Miss Fisher?
1. What time is Mrs Jenkin’s appointment? 10. Does Miss Fisher like coffee?
2. Why is she late?
3. How long does she think she’ll delay? Dialogue 3
11. Why is Miss Fisher unhappy about her facial?
Dialogue 2 12. What normal reactions can happen after
4. What’s Miss Fisher’s appointment for? some treatments?
5. Who’s her appointment with? 13. What may have caused the reaction?
6. What’s the name of the salon? 14. What can she do to get Miss Fisher’s skin
7. Why isn’t Sarah immediately available? back to normal?
8. How long is she going to delay? 15. How long has the treatment lasted?

17  Following the guidelines, play a dialogue between a beautician and a client.


B: A
 sk your client to come with you to the cabin. C: Ask where you can put it.
C: Say it’s ok. B: T
 ell her she can place it in the bowl on the
B: Ask your client to remove her coat. trolley. Ask your client to switch off her
C: Ask where you can hang it. cellphone not to be disturbed and to lie
B: Ask if she wants you to hang it. down on the couch.
C: Agree and thank. C: Say you will put your cellphone in silent mode.
B: Ask your client to remove her shoes. B: Ask your client if she is comfortable.
C: Ask if you can leave them under the couch. C: Say you are nice and warm.
B: S
 ay that’s ok. Ask your client to remove her B: A
 sk if she likes you to play some relaxing music.
necklace. C: Agree with pleasure.

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FACIAL CARE communication

18  Use
 these words to complete this notice informing your clients that the salon will
be closed for a few days:

advised • apologies • at • closed • facilitate • from • inconvenience • on • reopen • to

PLEASE BE 1. .................................. THAT REGINA BEAUTY SALON WILL BE


2. .................................. 3. .................................. MONDAY FEBRUARY 3 UNTIL
4. .................................. SUNDAY FEBRUARY 9
TO 5. .................................. NECESSARY RENOVATIONS TO ITS PREMISES.
THE SALON WILL 6. .................................. 7. .................................. MONDAY 10 8. .................................. 9 o’clock a.m.
PLEASE ACCEPT OUR 9. .................................. FOR ANY 10. .................................. CAUSED.

19  Write
 a notice informing your clients that this beauty case has
been found in the salon’s changing room.
Describe the article (colour and material) and its contents; say where,
when and at what time it has been found and whom to contact to get it
back.
Start like this: This beauty case was found in…

20  PAIR WORK. Practise the following dialogues using the prompts.


Dialogue 1 Dialogue 2
Student A: You’re a client. Phone the salon to Student A: You’re a client who had an
say that you had an appointment today but you appointment for an acne treatment with Betty.
cannot come because your car has broken down. Student B: You’re the salon receptionist.
Student B: You’re the salon receptionist. You tell the client that Betty is busy at the
moment and that she will delay a quarter
of an hour. While waiting the client can have
a look at a leaflet with all the treatments
available at the salon.

Dialogue 3
Student A: You’re a client who asks for advice
on what to do and what products to use for
your sensitive skin.
Student B: Answer appropriately.

Dialogue 4
Student A: You’re the beautician. Give your client
instructions about how to prepare for a facial.
Student B: You’re the client. Reply accordingly.

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UNIT 4 • Facial care
UNIT 4 • Facial care
workbook

3 In questa parte del discorso mancano alcune


vocabulary parole. Completalo, scegliendo uno tra i due
termini proposti in alternativa.
1 Trova per ogni espressione da 1 a 5 due frasi ad
esse riconducibili. change/rejuvenate • impurities/diseases •
1. Facial muscle fibres/acne • relieve/get rid • thinner/
2. Exfoliation brighter • treatments/medicines • use/sell
3. Detoxification
They can help to 1. ................................................................ the skin,
4. Essential oil
5. Chemical peel make dull skin look 2. ................................................................,
clear up 3. ................................................................, and
a. It is a type of deep cleansing treatment. 4. .................................................................of comedones. They can
b. It is a product that reduces the appearance of also suggest products to 5. ................................................................ .
wrinkles. Beauticians cannot, however, diagnose skin
c. It removes dead skin cells. 6. ................................................................ or prescribe
d. It usually involves the use of steam.
7. ................................................................
e. It helps healthy skin cells to grow.
f. It helps reduce the impurities that develop under
4 Riordina adeguatamente questa procedura di
the skin.
un trattamento del viso mettendo i numeri della
g. It is a product that is extracted from plants. sequenza corretta nei riquadri.
h. It is a product that helps to improve the skin’s texture.
They can use different techniques to extract the
i. It helps to prevent acne.
comedones but must always be careful not to
j. It is almost always used in facial treatments.
damage the skin.
After exfoliating and massaging the skin, they apply
skills a facial mask over the face, neck and upper décolleté.
Beauticians start a beauty treatment removing all
2  n apprendista sta parlando del lavoro degli
U the traces of make-up and dirt and then exfoliate
estetisti ma non è sicuro su alcuni termini. the skin either with delicate products or with more
Aiutalo a scegliere tra quelli proposti in corsivo. aggressive methods.
The job of beauticians is to 1. analyse/treat the skin of They sometimes also use warm steam, which opens
clients in order to understand what the best cosmetic the pores and facilitates the extraction of comedones.
2. procedures/massage for them are. The first step is to
They remove it after about a quarter of an hour,
3. tell/consult with them, then to observe the skin with
tone the skin and finally apply a moisturiser to
a magnifying 4. glass/lamp. This is to identify areas
complete the facial.
that need 5. special/normal attention to then prepare
a 6. chart/report with the results. In this way they can When the skin is clean, they usually perform a facial
perform 7. facials/make-up and other skin care massage that can lift the skin and relieve tension.
8. treatments/operations to help the skin look its best.
5 Clara sta preparando un esame ma non tutti
i suoi appunti sono accurati. Crocetta (✘) il
riquadro in cui trovi un errore e correggilo.
1. A facial massage always starts and finishes with
light stroking movements used to apply the
massage medium, stretch the muscles and
release tension.
2. Petrissage consists of warming strokes which
relax the muscles.
3. Vibrations stimulate the deeper skin layers
and the nervous system.

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UNIT 4 • Facial care workbook

4. Acne facials include steaming, cleansing, 4. Chiedi che per favore accetti le tue scuse.
extractions, a healing mask and a moisturiser. 5. Chiedi se puoi sederti lì.
6. Dì che vorresti prendere un appuntamento.
5. Oxygen facials are not performed if the client
.................................................................................................................................
suffers from acne.
.................................................................................................................................
6. Facials decrease the redness associated with
.................................................................................................................................
Rosacea.
.................................................................................................................................
7. Men’s facials are totally different from
.................................................................................................................................
women’s facials.
.................................................................................................................................
8. Men may have problems such as razor burns and
ingrown hairs, but they are not very common.

translation
communication 9 Traduci queste frasi in inglese.
1. La pelle degli uomini è più spessa, ha più collagene
6  ompleta le frasi di un’estetista con la parola
C
e produce più sebo della pelle delle donne.
mancante. Ad ogni lineetta corrisponde una
lettera. 2. Gli uomini spesso hanno problemi dovuti ai
(= due to) rasoi e alla barba. È meglio aspettare
1. What _ _ _ _ _ you like, Sir?
24 ore dopo la rasatura per un trattamento al viso.
2. What can I do _ _ _ you? 3. Gli estetisti usano prodotti diversi per i trattamenti
3. How can I _ _ _ _ you? al viso degli uomini e delle donne.
4. What would you like _ _ to book for you?
.................................................................................................................................
5. Take a seat, _ _ _ _ _ _ .
.................................................................................................................................
6. I’m so _ _ _ _ _, Mrs Fry!
.................................................................................................................................
7. I’m _ _ _ _ _ _ I made a mistake.
.................................................................................................................................
8. I’m _ _ _ _ _ _ _ _ sorry.
.................................................................................................................................
.................................................................................................................................
7  erchia T (true) se la frase è corretta o F (false)
C
.................................................................................................................................
se non lo è. In questo caso correggi l’errore.
.................................................................................................................................
T F
1. Don’t mind.
2. I need a facial.
3. Sorry, Sir, it’s your fault.
4. What can I do for she, Mrs White?
5. Do you only need a peel?
6. Forget about it.
7. Not problem.
8. Do worry!
.................................................................................................................................
.................................................................................................................................
.................................................................................................................................
.................................................................................................................................

8 Esprimi queste funzioni.


1. Dì che non si preoccupi.
2. Dì che è colpa tua.
3. Dì che non c’è problema.

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Copertina On Beauty_Layout 1 07/02/20 10.58 Pagina 1

P. Briano • P. Gorgerino • S. Coletto


Paola Briano • Patrizia Gorgerino • Silvia Coletto

on BEAUTY
ON BEAUTY English for Beauticians
On Beauty è un testo rivolto in particolare agli studenti dei corsi a indirizzo Estetica e, più in generale,
a tutti coloro che hanno l’esigenza di utilizzare la lingua inglese come strumento di studio e/o di lavoro
in questo settore. Copre i livelli A2-B1 del Quadro Comune Europeo di Riferimento (CEFR).

Il corso si propone di:


• sviluppare le competenze comunicative in ambito tecnico e professionale;
• migliorare le capacità di comprensione e produzione orale e scritta;
• incoraggiare l’autonomia linguistica e operativa e stimolare la soluzione di problemi;
• proporre un lessico specifico ampio e moderno che tenga anche conto della lingua del web.

Contenuti Digitali Integrativi

• Video per attività di listening e speaking

on BEAUTY
• Numerosi testi per attività di approfondimento e di esercitazione
• Compiti di realtà per simulare situazioni lavorative quotidiane
• Tracce audio in formato mp3

Per l’insegnante e l’uso in classe


Teacher’s Book, disponibile sia in formato cartaceo che digitale. Contiene:
• suggerimenti per la programmazione per competenze e per una didattica inclusiva;
• test di verifica per ogni Unità, in formato editabile;
• soluzioni di tutti gli esercizi e dei test;
• script delle attività di ascolto e dei video.

www.edisco.it/on-beauty

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