HN7000S - HN7700S Remote Terminal Upgrade Guide

HN System
Upgrading to a Model HN7000S

Remote Terminal
1037076-0001
Revision B
October 12, 2006
Copyright © 2006 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. DIRECWAY is a trademark of The DIRECTV Group, Inc. All other trademarks are the property
of their respective owners.
Important safety information
For your safety and protection, read this entire manual before you
attempt to install the HN7000S terminal. In particular, read this
safety section carefully. Keep this safety information where you
can refer to it if necessary.
Types of warnings used This section introduces the various types of warnings used in this
in this manual manual to alert you to possible safety hazards.
CAUTION
Indicates a potentially hazardous situation, which, if not

avoided, may result in minor or moderate injury.
CAUTION
Indicates a situation or practice that might result in property
damage.
• Important safety information

1037076-0001 Revision B iii
• Important safety information
iv 1037076-0001 Revision B
Contents
Important safety information . . . . . . . . . . . . . . . . . . . . . iii
Types of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii
About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Revision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Obtaining help during the upgrade . . . . . . . . . . . . . . . . . . . . . . . .1
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Summary of the upgrade process . . . . . . . . . . . . . . . . . . . . . . . . .2
Chapter 2
Uninstalling your current remote terminal . . . . . . . . . . .3
Inventorying upgrade kit components . . . . . . . . . . . . . . . . . . . . .3
Uninstalling a DW4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Removing ICS software from your computer . . . . . . . . . . . . .4
Windows 98 SE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Uninstalling DIRECWAY software from your computer . . . .5
Disconnecting the receive (IRU) and transmit (ITU) modems
from your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Uninstalling a DW6000 or DW7000 . . . . . . . . . . . . . . . . . . . . . .8
Chapter 3
Installing the HN7000S remote terminal . . . . . . . . . . . .11
Attaching the terminal to the pedestal base . . . . . . . . . . . . . . . .11
Disabling web browser proxy settings . . . . . . . . . . . . . . . . . . . .12
Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Configuring your computer’s TCP/IP settings . . . . . . . . . . . . . .15
Windows 98 SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
• Contents
1037076-0001 Revision B v
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
MacIntosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connecting component cables . . . . . . . . . . . . . . . . . . . . . . . . . .25
Testing the connection between the computer and terminal . . .26
Troubleshooting a failed ping test . . . . . . . . . . . . . . . . . . . . .29
Registering the terminal for service . . . . . . . . . . . . . . . . . . . . . .29
Chapter 4
Completing the upgrade . . . . . . . . . . . . . . . . . . . . . . . . .37
Confirming the terminal’s software is current . . . . . . . . . . . . . .37
Accessing myHughesNet.com . . . . . . . . . . . . . . . . . . . . . . . . . .39
Downloading the LCCU. . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Downloading the HN7000S user guide . . . . . . . . . . . . . . . . .41
Printing the System Information page . . . . . . . . . . . . . . . . . . . .41
Creating a shortcut to the System Control Center . . . . . . . . . . .44
Reconfiguring your network . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Appendix A
Configuring Windows network settings manually for
static IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Accessing the System Control Center for addressing
information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Windows 98SE or Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Appendix B
Conformance with standards and directives. . . . . . . . .59
Safety – operating conditions for Canada . . . . . . . . . . . . . . . . .59
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Electromagnetic compatibility (EMI) . . . . . . . . . . . . . . . . . . . .60
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
R&TTE (EU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Telecommunications standards . . . . . . . . . . . . . . . . . . . . . . . . .61
IPoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Repairs in the United States . . . . . . . . . . . . . . . . . . . . . . . . . .62
Canada – equipment attachment limitations. . . . . . . . . . . . . .62
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . .63

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
• Contents
vi 1037076-0001 Revision B
Figures
Chapter 2
1. Inventorying HN7000S upgrade kit components . . . . . . . . . . . . . . . . . . . . . . . . .3
2. Uninstalling a DW4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
3. Uninstalling a DW6000/DW7000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Chapter 3
4. Attaching the HN7000S terminal to the pedestal base . . . . . . . . . . . . . . . . . . . .12
5. Selecting the Connections tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
6. Accessing LAN settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
7. Accessing proxy settings: Internet Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . .14
8. Accessing proxy settings: Netscape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
9. Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
10. Network window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
11. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
12. Gateway tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
13. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
14. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
15. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
16. Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
18. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
19. Mac System Preferences menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
20. Mac Network screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
21. Select DHCP from the Configure drop-down menu . . . . . . . . . . . . . . . . . . . . .24
22. Connecting component cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
23. Selecting the Run option from the Start menu . . . . . . . . . . . . . . . . . . . . . . . . . .27
24. Opening a Command window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
25. Successful ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
26. Failed ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
27. Accessing the terminal’s System Control Center . . . . . . . . . . . . . . . . . . . . . . . .30
28. Entering your zip code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
29. Verifying your location is correct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
30. Registration in Progress screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
31. Accessing the registration server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
32. Entering your SAN and PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
• Figures
1037076-0001 Revision B vii
33. Swapping the old terminal with the HN7000S terminal. . . . . . . . . . . . . . . . . . .33
34. Recording registration information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
35. Restarting the HN7000S terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
36. Closing the terminal reset screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Chapter 4
37. Accessing the system status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
38. Confirming terminal software is current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
39. My HughesNet welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
40. Accessing the system information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
41. Printing the system information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
42. Creating a shortcut to the System Control Center . . . . . . . . . . . . . . . . . . . . . . .44
43. Entering the System Control Center URL in the Create Shortcut window . . . .44
44. Entering the name of the shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Appendix A
45. Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
46. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
47. Network dialog with Configuration tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
49. Entering the terminal’s IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
51. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
55. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
57. Entering the preferred DNS server address . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Appendix B
58. IPoS symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
• Figures
viii 1037076-0001 Revision B
Tables
Appendix B
1. HN7000S standards compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
• Tables
1037076-0001 Revision B ix
• Tables
x 1037076-0001 Revision B
About this document
Scope and audience This manual describes how to upgrade a Hughes DW4000,
DW6000, or DW7000 remote terminal to a Hughes HN7000S
remote terminal. This manual is intended for current users in the
United States. It does not apply to installers or value-added retail
(VAR) customers.
Organization This manual is divided into the following chapters:

Chapter 1—Introduction provides general upgrade information
and an overview of the upgrade process.
Chapter 2—Uninstalling your current remote terminal explains
how to uninstall your current remote terminal.
Chapter 3—Installing the HN7000S remote terminal explains
how to install the new remote terminal and register it for service.
Chapter 4—Completing the upgrade discusses tasks that must be
completed after the new terminal is installed and registered for
service.
Appendix A – Configuring Windows network settings manually
for static IP address describes how to configure Windows
networks that use static IP addresses.
Appendix B – Conformance with standards and directives lists
standards and directives that apply to the HN7000S.
This manual also contains a list of acronyms and abbreviations
and an index.
• About this document

1037076-0001 Revision B xi
Conventions This manual follows the typographical conventions shown below
to help clarify instructions:
Table 1:
Example Explanation
Click Exit. Indicates the names of command
buttons that execute an action.
The system displays the following: Indicates all system messages
Are you ready? and prompts as the system
displays them.
Type exit Indicates operator input.
Enter a value in the Time field. Indicates the names of fields on
windows.
Retrieve the following file: Indicates file names or file paths
O:\template\techman_r3 referenced in the manual.
Press ALT+V to view the menu. Indicates function or keyboard
keys. Press two keys
simultaneously—in this case,
Alt and V.
Select the Edit menu. Indicates the names of menu bar
options on a software screen.
Go to Edit → Spelling Checker Indicates a menu/submenu
sequence for selecting an action
or option
Revision record The following table records the revision history of this
document.
Revision Date of issue Scope

A July 18, 2006 Production release
B October 12, 2006 Added Caution statement
concerning tightness of transmit
and receive cables.
• About this document

xii 1037076-0001 Revision B
Chapter 1
Introduction
This manual explains how to uninstall your DW4000, DW6000,
or DW7000 remote terminal and replace it with your new
HN7000S terminal.
This introductory chapter discusses the following topics:
• Obtaining help during the upgrade on page 1
• System requirements on page 1
• Summary of the upgrade process on page 2
Obtaining help during This section explains how to contact technical support if you need
the upgrade help upgrading your remote terminal. Make sure to complete the
procedures in the following chapters before contacting technical
support for assistance.
If you purchased this product through a Hughes retail channel,
call 1-866-347-3292.
If you purchased this product from a value added reseller (VAR),
please do not contact Hughes for assistance. Contact your VAR
according to the procedure supplied by them for obtaining
technical support. They are trained to assist you with technical
problems you might experience during the upgrade of your
HN7000S terminal.
System requirements Your computer can connect to the HN7000S self-hosted terminal.
In order to operate with the Hughes network, your computer must
meet the following requirements:
• Operating system
– PC: Windows 98 SE, Windows Me, Windows 2000,
Windows XP
– MAC: 10.1 or higher
• Processor
– PC: Pentium II 333 Mhz or faster
– MAC: 300 Mhz or faster
Chapter 1 • Introduction
1037076-0001 Revision B 1
• Memory
– PC: 64MB RAM, Windows 98SE and Me; 128MB RAM
Windows 2000 and XP
– MAC: 128MB
• Free hard drive space
– PC: 100MB
– MAC: 150MB
You must provide the items below. The items are not included in
the upgrade kit.
• A functioning 10/100 BaseT Ethernet interface installed on
the computer to be connected to the HN7000S.
• A longer Ethernet cable to connect your computer to the
HN7000S terminal if the cable in the upgrade kit is not long
enough. A crossover or straight-through Cat-5 Ethernet cable
may be used to connect your computer to the HN7000S
terminal.
• A power strip or surge protector. If one of these is not present,
proceed with the installation using the wall outlet or other
power source.
Summary of the Upgrading your remote terminal to an HN7000S terminal

upgrade process consists of the following high-level steps:
• Uninstalling your current terminal
• Installing the HN7000S terminal
• Completing the upgrade
Chapter 1 • Introduction
2 1037076-0001 Revision B
Chapter 2
Uninstalling your current remote
terminal
This chapter explains how to uninstall your current modems or
terminal.
The following topics are discussed:
• Inventorying upgrade kit components on page 3
• Uninstalling a DW4000 on page 4
• Uninstalling a DW6000 or DW7000 on page 8
Inventorying upgrade Before installing your new HN7000S terminal, make sure you
kit components have all the items shown in Figure 1.
Note: If you are upgrading from a DW6000/DW7000, you will

reuse the DW6000/DW7000 power supply and power cords and
will not receive a new power supply or new power cords in your
upgrade kit. You will also reuse the Ethernet cable and will not
receive a new cable.
Figure 1: Inventorying HN7000S upgrade kit components
Chapter 2 • Uninstalling your current remote terminal

1037076-0001 Revision B 3
Uninstalling a DW4000 Uninstalling a DW4000 consists of the following tasks:
• Removing Internet connection sharing (ICS) software from
your computer (if you are not using ICS you can ignore this
task)
• Removing DIRECWAY software from your computer
• Disconnecting the indoor receive unit (IRU) and indoor
transmit unit (ITU) stack from your computer
Removing ICS software Determine which operating system is installed on your computer
from your computer and then select the appropriate procedures to remove Internet
connection sharing (ICS) software from the computer.
First select your computer’s operating software and then go to the
appropriate section below:
Windows 98 SE on page 4
Windows Me on page 4
Windows 2000 on page 5
Windows XP on page 5
Windows 98 SE 1. Click on Start→ Settings→ Control Panel.

2. Double-click the Add/Remove Programs icon. The
Add/Remove Programs screen appears.
3. Select the Windows Setup tab. The Windows Setup screen
appears.
4. Highlight Internet Tools and click the Details button.
5. Remove the check from the check box next to Internet
Connection Sharing and click OK.
6. Return to the Windows Setup tab.
7. Click Apply.
8. Click OK.
9. Restart the computer.
Windows Me 1. Click on Start→ Settings→ Control Panel.

2. Double-click the Add/Remove Programs icon. The
Add/Remove Programs screen appears.
3. Select the Windows Setup tab. The Windows Setup screen
appears.
4. Highlight Communications and click the Details button.
5. Remove the check from the check box next to Internet
Connection Sharing.
6. Click OK.
7. Return to the Windows Setup tab.
8. Click Apply.

4 1037076-0001 Revision B
9. Click OK.
Windows 2000 1. Click Start→ Settings→ Network and Dial-up Connections.

The Network and Dial-up Connections dialog box appears.
2. Highlight each Local Area Connection until you find the one
that is listed as the Satellite Receiver Adapter.
3. Right-click on the Local Area Connection that corresponds to
the Satellite Receiver Adapter. A menu appears.
4. Click Properties. A screen appears.
5. Click the Sharing tab.
6. Remove the check from the check box next to Enable Internet
Connection Sharing for this connection.
7. Click OK.
8. Close the Network and Dial-up Connections window.
Windows XP 1. Click on Start.

2. Highlight My Network Places but do not click to select it.
3. Right-click and select Properties.
4. Highlight each Local Area Connection until you find the one
that is listed as the Satellite Receiver Adapter.
5. Right-click on the Local Area Connection that corresponds to
the Satellite Receiver Adapter.
6. Click Properties. The Properties screen appears.
7. Select the Advanced tab. The Advanced screen appears.
8. Remove the check from the check box next to Allow other
network users to connect through this computer’s Internet
connection.
9. Click OK.
10. Close the Network Connections dialog box.
Uninstalling DIRECWAY DIRECWAY software was installed on your computer when your
software from your DW4000 was installed. This software must be removed from
computer your computer before installing your new HN7000S terminal.
Follow these steps to remove the software:
1. Locate the USB cable that connects the IRU to your
computer. See Figure 2.
2. Detach the USB cord from the IRU and the computer.
3. On your computer, go to Start→ Programs→ DIRECWAY→
Uninstall.
4. Click Yes on the message asking if you want to uninstall
DIRECWAY.
Status messages reporting on the progress of the software
removal appear.

1037076-0001 Revision B 5
5. Reboot your computer if instructed or to do so. Ignore or
click through any error messages.
Disconnecting the receive Refer to Figure 2 and complete the steps in this section to
(IRU) and transmit (ITU) disconnect the IRU and ITU stack from your computer.
modems from your
computer
Phone
cable
TEL
Receive modem USB cable
AC power
cord
Power
supply
Transmit modem
From USB port on computer 25-pin

connector Receiver
DC power cord cable
Transmitter cable
Figure 2: Uninstalling a DW4000
1. Turn your computer off.

2. Unplug the power supply’s AC power cord from the outlet or
power source.
3. Unplug the power supply’s DC power cord from the receive
modem.
CAUTION
• When removing power from the IRU, always unplug the
AC power cord from the wall outlet, surge protector, or
power strip.
• Never pull the DC power cord from the back of the IRU
until the AC power cord is disconnected. Doing so could
damage the pins and cause a short in the system.
4. Detach the coaxial cable from the receive modem (IRU).

You may need to loosen the connector with a 7/16-inch
wrench.
5. Label the cable by tying a tag to the cable and writing
satellite in on the tag. Or you can wrap a small piece of red
electrical tape around the cable and write SAT IN on it.

6 1037076-0001 Revision B
6. Detach the coaxial cable from the transmit modem (ITU).
wrench.
satellite out on the tag. Or you can wrap a small piece of blue
electrical tape around the cable and write SAT OUT on it.
8. Remove the two (2) 25-pin connectors from the two modems.
9. Remove the USB cable from the receiver (IRU).
You may discard the modems, USB cable, power supply, and
25-pin cable because you are not required to return them.
Now, that the DW4000 is uninstalled proceed to
Chapter 3—Installing the HN7000S remote terminal.
CAUTION
Do not use masking tape to label the cables. Cable
performance may be affected as the masking tape
deteriorates over time.

1037076-0001 Revision B 7
Uninstalling a DW6000 Complete the procedures in this section if you are upgrading a
or DW7000 DW6000/DW7000 terminal to an HN7000S terminal. Refer to
Figure 3 on page 9 and complete these steps:
1. Turn your computer off.
2. Unplug the power supply’s AC power cord from the wall
outlet or other power source.
3. Unplug the power supply’s DC power cord from the
DW6000/DW7000 terminal. Set the power supply and cords
aside.
CAUTION
• When removing power from the DW6000/DW7000
terminal, always unplug the AC power cord from the
wall outlet, surge protector, or power strip.
• Never pull the DC power cord from the back of the
terminal until the AC power cord is disconnected. Doing
so could damage the pins and cause a short in the
system.
4. Locate the Ethernet cable that connects the

DW6000/DW7000 terminal to your computer.
5. Detach the Ethernet cable from the DW6000/DW7000
terminal. You can leave it attached to your computer; you will
reuse it.
6. Detach the coaxial cable from the SAT IN connector on the
DW6000/DW7000 terminal.
wrench. If the connector is warm, let it cool first.
satellite in on the tag. Or you can wrap a small piece of red
8. Detach the coaxial cable from the SAT OUT connector on the
DW6000/DW7000 terminal.
wrench. If the connector is warm, let it cool first.
satellite out on the tag. Or you can wrap a small piece of blue
10. Set the DW6000/DW7000 terminal aside.You may discard
the DW6000/DW7000 terminal because you are not required
to return it. Do not discard the power supply or cords.
Proceed to Chapter 3.

8 1037076-0001 Revision B
Ethernet
Ethernet
cable
LAN
AC power
cord
DC IN
Power
supply
2 NAL
DC power cord
SAT IN
SAT OUT
Figure 3: Uninstalling a DW6000/DW7000
CAUTION
Do not use masking tape to label the cables. Cable
performance may be affected as the masking tape
deteriorates over time.

1037076-0001 Revision B 9
10 1037076-0001 Revision B
Chapter 3
Installing the HN7000S remote terminal
This chapter explains how to install a HN7000S terminal and
register it for service.
The following topics are discussed:
• Attaching the terminal to the pedestal base on page 11
• Disabling web browser proxy settings on page 12
• Configuring your computer’s TCP/IP settings on page 15
• Connecting component cables on page 25
• Testing the connection between the computer and terminal on
page 26
• Registering the terminal for service on page 29
Attaching the terminal Refer to Figure 4 and follow the steps below to attach the remote
to the pedestal base terminal to the pedestal base.
Note: Use of the pedestal base is optional.
If you need to remove the DW6000/DW7000 from the pedestal

base so that you can reuse the pedestal, pull up and back on the
tab on the back of the base. See Figure 4. You can then slide the
base off the terminal.
Skip to Disabling web browser proxy settings on page 12 if the
unit will not be attached to a pedestal base.
1. Position the remote terminal and pedestal base as shown in
Figure 4.
2. Align the bottom set of ventilation openings on the remote
terminal with the guides on the pedestal base.
3. Gently slide the remote terminal into the pedestal base until
the remote terminal locks into position.
Note: If you need to remove the HN7000S terminal from the

pedestal base, pull up and back on the tab on the back of the base.
You can then slide the base off the terminal.
Chapter 3 • Installing the HN7000S remote terminal

1037076-0001 Revision B 11
Figure 4: Attaching the HN7000S terminal to the pedestal base
CAUTION
• Do not connect the power supply to the HN7000S
terminal and a power source until instructed to do so.
• Do not block the terminal’s ventilation openings. Do not
place the terminal near heat sources, such as radiators,
heat registers, ovens, stoves, or other components that
produce heat.
• Leave approximately 6 inches of space around the top
and sides of the terminal to ensure proper ventilation
and avoid overheating.
Disabling web browser The web browser on your computer must be configured not to
proxy settings connect to the Internet through a proxy server. This section
explains how to configure the following web browsers:
• Internet Explorer on page 12
• Netscape on page 14
Internet Explorer 1. Turn the computer on.

2. Open Internet Explorer.
3. Select Tools→ Internet Options.

12 1037076-0001 Revision B
4. Select the Connections tab as shown in Figure 5.
Figure 5: Selecting the Connections tab
5. Click LAN Settings to access the Local Area Network

(LAN) Settings window shown in Figure 6.
Figure 6: Accessing LAN settings
6. Click Advanced in the Proxy server section of the Local

Area Network (LAN) Settings window to access the Proxy
Settings window shown in Figure 7.
Note: If the box labeled Use a proxy server for your

LAN (These settings will not apply to dial-up or VPN
connections) is checked, then uncheck it. See Figure 6.

1037076-0001 Revision B 13
Figure 7: Accessing proxy settings: Internet Explorer
7. Click OK to return to the Internet Options window.

8. Click OK again to exit the internet Options window.
9. Close Internet Explorer.
10. Relaunch Internet Explorer to enable the changes.
Netscape 1. Turn the computer on.

2. Open Netscape.
3. Select Edit→ Preferences to access the Preferences window
shown in Figure 8.
Figure 8: Accessing proxy settings: Netscape

14 1037076-0001 Revision B
4. In the Category window, select Advanced→ Proxies.
5. Select the Direct connection to the Internet radio button.
6. Click OK.
7. Close Netscape.
8. Relaunch Netscape to enable the changes.
Configuring your The Transmission Control Protocol (TCP)/Internet protocol (IP)

computer’s TCP/IP (TCP/IP) settings for your computer’s operating system must be
configured to support the Dynamic Host Control Protocol
settings
(DHCP) in order to install the HN7000S.
If your service plan provides a static IP address, you will
configure your computer’s TCP/IP settings for that later,
Note: Make sure to have your operating system’s installation CD

readily available. You may be required to insert the CD in your
computer to change the operating system’s TCP/IP settings.
This section explains how to configure TCP/IP settings to support

DHCP for the following operating systems:
• Windows 98 SE and Me
• Windows 2000
• Windows XP
• MacIntosh

1037076-0001 Revision B 15
Windows 98 SE and Me 1. On the client computer, click Start→ Settings→ Control
Panel and double-click the Network icon. See Figure 9.
Figure 9: Control Panel
Note: On Windows Me computers, choose View All Control

Panel Options to see the Network icon.

16 1037076-0001 Revision B
2. Select the Configuration tab on the Network window. See
Figure 10.
Figure 10: Network window
3. Select the TCP/IP entry associated with your computer’s

Network Interface Card (NIC) and then click Properties.
4. Select the IP Address tab on the TCP/IP Properties window.
See Figure 11.
Figure 11: TCP/IP Properties

1037076-0001 Revision B 17
5. Select Obtain an IP address automatically.
6. Select the Gateway tab. Remove any installed gateways by
selecting them and clicking Remove. See Figure 12.
Figure 12: Gateway tab
7. Select the DNS Configuration tab.

8. Select the Disable DNS button.
9. Select OK to update the TCP/IP properties.
10. Select OK to close the list of network components. Windows
may request the installation CD-ROM to complete updating
the TCP/IP settings.
11. Restart the computer if it does not do so automatically.

18 1037076-0001 Revision B
Windows 2000 1. On the client computer, click Start→ Settings→ Control
Panel.
2. Double-click Network and Dial-up Connections.
3. A list of network connections appears. See Figure 13. The
Local Area Connection icon must be listed. If it is not, the
network is not installed correctly.
Figure 13: Network and Dialup Connections
4. Right-click the Local Area Connection icon that represents

the HN7000S network connection and select Properties. The
Local Area Connections Properties window appears. See
Figure 14.
Figure 14: Local Area Connection Properties

1037076-0001 Revision B 19
5. Ensure that the Client for Microsoft Networks and Internet
Protocol (TCP/IP) are installed and checked. If NetBEUI is
installed, uninstall it.
6. Select Internet Protocol (TCP/IP). Be careful not to uncheck
the checkbox.
7. Click the Properties button. The Internet Protocol Properties
window appears. See Figure 15.
Figure 15: Internet Protocol Properties
8. Ensure that both Obtain an IP Address Automatically and

Obtain DNS Server Address Automatically are selected. If
not, select them.
9. Select OK to close the open dialog boxes and finish the
configuration.
10. Restart the computer even if Windows does not require you to
do so. This will ensure that the network settings are
automatically reset.

20 1037076-0001 Revision B
Windows XP 1. Go to Start→ Settings→ Control Panel. Double-click the
Network and Dial-up Connections icon.
Note: If the Control Panel is in category view select

Network and Internet Connections then select Network
Connections.
2. A list of network adapters appears. A Local Area Connection

must be listed under LAN or High-Speed Internet. See
Figure 16. If not, the network is not installed correctly.
Figure 16: Network Connections
3. Right-click the Local Area Connection icon that represents

the Network adapter that connects the computer to the
Satellite Gateway and select Properties.
Note: If the Local Area Connection icon appears with a red

X then check your connections. The red X must not be present
in order for you to successfully configure your system.
4. Ensure that the Client for Microsoft Networks and Internet

Protocol (TCP/IP) are installed and checked. See Figure 17. If
NetBEUI is installed, uninstall it.

1037076-0001 Revision B 21
5. Select Internet Protocol (TCP/IP) and click Properties to

access the Internet Protocol (TCP/IP) Properties screen. See
Figure 18.
Note: Be careful not to uncheck the Internet Protocol when

you select it.
Figure 18: Internet Protocol Properties

22 1037076-0001 Revision B
6. Ensure that both Obtain an IP address automatically and
Obtain DNS server address automatically options are
selected. If not, select them.
configuration.
8. Restart the computer even if Windows does not require you
to do so. This ensures the network settings are automatically
reset.
MacIntosh 1. Select System Preferences from the Mac interface. The

Systems Preference menu shown in Figure 19 appears.
2. Select the Network icon, which is circled in Figure 19.
Figure 19: Mac System Preferences menu

1037076-0001 Revision B 23
3. Select the TCP/IP tab. See Figure 20.
Figure 20: Mac Network screen
4. Select the Configure drop-down list. See Figure 21.
Figure 21: Select DHCP from the Configure drop-down menu
5. Select Using DHCP.

The IP Address field grays out.
6. Click the Apply Now button. The Mac is now configured.

24 1037076-0001 Revision B
Connecting component Refer to Figure 22 and complete these steps to connect
cables component cables:
1. Place the HN7000S terminal where your old terminal was
installed.
2. Retrieve the old terminal’s power supply.
3. Connect the power supply’s DC power cord to the DC IN
connector on the HN7000S terminal.
Note: Do not connect the AC power cord to the power

source until instructed to do so.
4. Connect the coaxial cable labeled satellite out to the SAT

OUT connector on the HN7000S terminal.
5. Connect the coaxial cable labeled satellite in to the SAT IN
connector on the HN7000S terminal.
CAUTION
Caution: The transmit and receive cable connectors must
be securely tightened.
• Make sure each connector is properly aligned
(not cross-threaded).
• Finger tight with no connector play is adequate.
Note: The remote terminal may operate correctly when first

installed even if the transmit and receive cable connectors are not
adequately tightened. However, problems could develop later.
Therefore, correct operation of the terminal is not an indication
that the cables are adequately tightened.
6. Connect one end of the supplied Ethernet cable to the LAN

port on the terminal.
7. Connect the other end of the Ethernet cable to the Ethernet
port on your computer.
Note: Do not connect the terminal to an Ethernet device,

such as a router or hub. The new terminal must be connected
directly to the computer to register it for service.

1037076-0001 Revision B 25
Ethernet
Computer
Ethernet
cable
DEBUG
AC power
LAN
cord
DC IN
DC power
Power cord
supply
SAT IN
SAT OUT
Receive Transmit
T0173001
cable cable
Figure 22: Connecting component cables
Testing the connection Follow these steps to test the connection between the computer
between the computer and terminal:
and terminal 1. Connect the power supply’s AC power cord to the power
strip, surge protector, or other power source.
3. Observe the HN7000S terminal’s front panel LEDs.
The Power LED is solidly illuminated to indicate the terminal
is on.
The LAN LED comes on within 30 sec to indicate the
terminal is detecting LAN activity.
The Power LED starts blinking to indicate it is operating with
factory-installed software. The terminal downloads the most
current version of software during the registration process.

26 1037076-0001 Revision B
The Power LED is solidly illuminated after the terminal is
registered for service.
Note: If the LEDs do not appear as described above, make

sure you are using the correct power supply. If you are using
the correct power supply, and the LEDs do not appear to be
functioning properly, refer to Obtaining help during the
upgrade on page 1 for instructions explaining how to contact
technical support for assistance.
4. Perform a ping test:

a. On the Windows task bar, select Start→ Run as shown in
Figure 23.
Figure 23: Selecting the Run option from the Start menu
Type Command (for Windows 98 or Windows Me) or

type cmd (for Windows 2000 or Windows XP) in the

1037076-0001 Revision B 27
Open field and click OK to open a Command window. See
Figure 24.
Figure 24: Opening a Command window
b. Type ping 192.168.0.1 and press ENTER.

If the computer is properly connected to the terminal, the
ping test succeeds. Figure 25 shows the results of a
successful ping test. Skip to Registering the terminal for
service on page 29.
Figure 25: Successful ping test
If the ping test fails, the computer may not be properly

connected to the terminal. Figure 26 shows the results of
an unsuccessful ping test. Complete the procedures in the
following section, Troubleshooting a failed ping test.
Figure 26: Failed ping test

28 1037076-0001 Revision B
Troubleshooting a failed Complete these steps if the ping test fails:
ping test 1. Make sure your computer’s network interface card (NIC) is
installed properly.
2. Make sure the TCP/IP settings for your computer’s operating
system are configured to support DHCP.
Refer to the procedures in Configuring your computer’s
TCP/IP settings on page 15.
3. Verify the cable connections shown in Figure 22 on page 26
are secure.
4. If the cable connections are secure, power cycle the terminal:
a. Unplug the power supply’s AC power cord from the power
strip, surge protector, or power source.
b. Wait 10 sec.
c. Plug the AC power cord back into the power strip, surge
protector, or power source.
6. Ping the terminal again.
If the ping test fails again, refer to Obtaining help during the
upgrade on page 1 for instructions explaining how to get
technical support.
Registering the terminal Follow these steps to register your new terminal for service:
for service 1. Open a web browser on the computer connected to the
terminal.
2. Access the terminal’s System Control Center, shown in
Figure 27, by typing 192.168.0.1 in the browser’s address
or location bar and pressing ENTER.
If the System Control Center does not appear, make sure the
web browser is configured not to connect through a proxy

1037076-0001 Revision B 29
server. Refer to Disabling web browser proxy settings on
page 12.
Figure 27: Accessing the terminal’s System Control Center
Note: The System Status indicator is red and Problem

appears beneath it because the HN7000S terminal has not
been registered yet.
3. Scroll down and click Start Registration on the System

Control Center home page to access the Registration screen.
4. Enter the 28-digit registration ID you received when you
purchased your upgrade in the Registration ID fields.
Note: The Registration ID fields are case-sensitive and do

not recognize the letter o, only the number zero (0). Enter the
registration ID exactly as it appears in the confirmation e-mail
you received after purchasing your upgrade.
5. Click Next.
6. Enter your zip code on the Antenna Location screen as shown
in Figure 28.

30 1037076-0001 Revision B
Do not select the Enter location manually check box.
Figure 28: Entering your zip code
7. Click Next.
8. Verify the city and state for the zip code you entered is
correct on the Verification of Antenna Location screen shown
in Figure 29.
If the information is incorrect, click the Back button and
enter the correct ZIP code.
Figure 29: Verifying your location is correct

1037076-0001 Revision B 31
9. Click Next.
Registration status messages are displayed on the
Registration in Progress screen shown in Figure 30.
Figure 30: Registration in Progress screen
10. Click Next when prompted to do so.

11. Click OK on the pop-up that appears to access the
registration server. See Figure 31.
Figure 31: Accessing the registration server
Note: If you see a Security Warning Alert click on

Yes to continue/bypass.
12. Click I Agree on the Subscriber Agreement form that appears

to accept the subscriber agreement.

32 1037076-0001 Revision B
13. Refer to your confirmation e-mail and enter your site account
number (SAN) and personal identification number (PIN) on
the Registration screen shown in Figure 32.
Figure 32: Entering your SAN and PIN
14. Click Continue.

15. Click Swap on the Registration screen shown in Figure 33 to
swap your old terminal with the new HN7000S terminal.
Figure 33: Swapping the old terminal with the HN7000S terminal

1037076-0001 Revision B 33
16. Record the information (or print the page) that appears on the
Registration screen shown in Figure 34 on the Quick Start
Guide that was shipped with the HN7000S terminal.
Figure 34: Recording registration information
17. Click Continue.

The HN7000S terminal downloads its configuration
parameters from the Network Operations Center (NOC).

34 1037076-0001 Revision B
18. Click Restart on the Registration Complete screen shown in
Figure 35 to restart the HN7000S terminal.
Figure 35: Restarting the HN7000S terminal
19. Click Close on the Terminal Reset screen shown in

Figure 36. The HN7000S terminal is now registered for
service.
Figure 36: Closing the terminal reset screen

1037076-0001 Revision B 35
36 1037076-0001 Revision B
Chapter 4
Completing the upgrade
This chapter discusses tasks that must be completed after you
install and register the HN7000S terminal.
The following tasks are discussed:
• Confirming the terminal’s software is current on page 37
• Accessing myHughesNet.com on page 39
• Printing the System Information page on page 41
• Creating a shortcut to the System Control Center on page 44
Note: At this point, the HN7000S can access the Internet.

However, the HN7000S is still also downloading software.
Therefore, wait about 2 hrs before completing the upgrade,
starting at Confirming the terminal’s software is current on
page 37.
Note: If you are not able to access the Internet and your service
I
plan provides you with a public IP address, use the information in
Appendix A to check if you need to reconfigure your Windows
TCP/IP settings for a static IP address.
Confirming the Complete these steps to confirm the HN7000S terminal’s

terminal’s software is software is current:
current 1. Open a web browser on a computer connected to the
HN7000S terminal.
2. Type www.systemcontrolcenter.com in the browser’s
address or location field.
3. Press ENTER.
4. Click the System Status indicator on the System Control
Center home page shown in Figure 37.
Chapter 4 • Completing the upgrade

1037076-0001 Revision B 37
Figure 37: Accessing the system status page
5. Locate the Software Download Status field on the System

Status page. See Figure 38.
Figure 38: Confirming terminal software is current

38 1037076-0001 Revision B
If All files are up-to-date appears in the field, the
HN7000S terminal was successfully registered for service
and its software is current.
If All files are up-to-date does not appear in the
field, wait several minutes because the HN7000S terminal
may still be downloading its software from the NOC. If the
message does not appear after several minutes, follow these
steps to power cycle the HN7000S terminal:
a. Unplug the power supply’s AC power cord from the surge
protector or other power source.
b. Wait 10 sec.
c. Plug the power supply’s AC power cord back into the
surge protector or other power source.
d. Wait 15 min and observe the message in the Software
Download Status field on the System Status page.
If All files are up-to-date still does not appear in the
field, refer to Obtaining help during the upgrade on page 1
for instructions explaining how to contact technical support
for assistance.
Accessing You may now access the internet, including the Hughes home
myHughesNet.com page at myHughesNet.com, a feature-rich portal that contains a
variety of interactive tools. Users can check online usage, test
satellite speed, manage passwords, check their account and
service plan information, and more.
1. Type www.myHughesNet.com.
2. Press ENTER. The HughesNet Welcome page appears
(Figure 39).
3. If you already have myHughesNet.com account, click Please
Login. If you don’t, click Please Join. Figure 39.

1037076-0001 Revision B 39
Figure 39: My HughesNet welcome page

40 1037076-0001 Revision B
Downloading the LCCU The Lan Client Configuration Utility (LCCU) is a tool available
to users who have access to the myHughesNet portal. The utility
optimizes the web browser on a Windows PC. Once installed, the
utility improves browsing speed. Download the utility and its user
guide from myHughesNet.com. If you have multiple PCs
connected to a LAN, you must install the utility on each PC.
CAUTION
• Only install the most current version of the LCCU on
your computer(s). Remove older versions of the LCCU
from your computer(s).
• Using older versions of the LCCU may degrade system
performance and/or adversely affect your browser’s
settings.
Downloading the HN7000S The Remote Terminal User Guide Models: HN7000S, HN7700S
user guide (1037073-0001) contains safety information and detailed
information about your HN7000S terminal. The user guide is
available for download on myHughesNet.com. Thoroughly
review the user guide after downloading it.
Follow these steps to download the user guide:
1. Open a web browser on a computer connected to the
HN7000S terminal.
2. Type www.myHughesNet.com.
3. Press ENTER.
4. Log on to myHughesNet.com.
5. Click Downloads in the Resources column on the Help
Center tab.
6. Locate the user guide and download it.
Printing the System Every HN7000S terminal has a web interface known as the
Information page System Control Center. The System Control Center’s System
Information page contains important HN7000S terminal
information. Follow the steps below to print a hard copy of the
System Information page. The print out is useful if you are unable
to access the System Control Center and you need to contact
technical support for assistance.
1. Open a web browser on a computer connected to the
HN7000S terminal.
2. Type www.systemcontrolcenter.com.
3. Press ENTER.

1037076-0001 Revision B 41
4. Click the System Info indicator on the System Control
Center home page shown in Figure 40.
Figure 40: Accessing the system information page

42 1037076-0001 Revision B
5. Use your browser’s print function or click on the printer icon
on the page to print the page. See Figure 41.
Figure 41: Printing the system information page

1037076-0001 Revision B 43
Creating a shortcut to Follow these steps to create a shortcut to the System Control
the System Control Center if there is not one on your desktop:
Center 1. Place your cursor on the computer desktop.
2. Right-click and select New→Shortcut as shown in Figure 42.
Figure 42: Creating a shortcut to the System Control Center
3. Type 192.168.0.1 in the field on the Create Shortcut

window as shown in Figure 43.
Figure 43: Entering the System Control Center URL in the

Create Shortcut window
4. Click Next.

44 1037076-0001 Revision B
5. Type System Control Center in the field on the Select a
Title for the Program window as shown in Figure 44.
Figure 44: Entering the name of the shortcut
6. Click Finish to save the shortcut to your desktop.
Note: You can also add the System Control Center to your
browser’s Favorites or Bookmark list; refer to your browser’s
documentation for instructions.
Reconfiguring your At this time, if you have a network you must reconfigure it. You
network may insert a router or hub between the first computer and the
HN7000S. Refer to your system’s documentation for instructions
on reconfiguring the network and checking its connectivity to the
Internet. Refer to Appendix A for information related to network
addresses.
Note: If you configure your network IP address manually you

must ensure there are no IP address conflicts.

1037076-0001 Revision B 45
46 1037076-0001 Revision B
Appendix A
Configuring Windows network settings
manually for static IP address
If your service plan provides you with a public IP address but
does not enable DHCP, or if DHCP is enabled on your HN7000S
but does not seem to be working, you must configure your
Windows TCP/IP settings manually or you will not be able to
access the Internet.
The instructions for configuring a Windows 98SE, ME, 2000, or
XP system with a static IP address vary slightly. Find the
appropriate instructions for your system and follow them.
Remember the values in the screen captures are only examples.
You manually enter the following information to configure your
Windows operating system’s settings:
• IP Address. You need a unique, valid IP address for the
computer connected to the HN7000S. If you later connect a
network to the HN7000S, be sure that none of the computers’
addresses conflict with the address assigned any other
computer in the network. You can obtain the entire range of
available addresses for use with your HN7000S from the
Frequently Asked Questions section of the System Control
Center.
• IP Address Subnet Mask. This is the subnet mask assigned to
your terminal. It is available on the System Information page
of the System Control Center in the LAN1 Subnet Mask field.
You would also have written this on the Quick Start Guide
during registration (where it would have appeared in the
Terminal Subnet Mask field).
• Default Gateway. This is the IP address of the HN7000S and
is available on the System Information page of the System
Control Center in the LAN1 IP Address field. You would have
also written this on the Quick Start Guide at the end of
registration.
Appendix A • Configuring Windows network settings manually for static IP address

1037076-0001 Revision B 47
Accessing the System Access the System Control Center for addressing information
Control Center for using the instructions below.
addressing information 1. Open a web browser on a computer connected to the
HN7000S terminal.
2. Type www.systemcontrolcenter.com in the browser’s
address or location field.
3. Press ENTER. The System Control Center home page
appears. See Figure 45.
4. Click the System Info indicator. The System Information
page appears. See Figure 46.
5. Locate the LAN1 IP Address and LAN1 Subnet Mask fields
on the System Information page. Record those numbers.
6. Click Help Topics, and then click Frequently Asked
Questions. Click on the question How do I configure IP
addresses on my computer?
7. In the answer that appears, click on Click here. The first line
of the list provides the range of appropriate IP addresses you
can use. Record them. The rest of the list is not relevant to the
instructions in this appendix.
Figure 45: Accessing the System Control Center

48 1037076-0001 Revision B
Figure 46: System Information page
Windows 98SE or Me 1. Select Start→ Settings→ Control Panel.

2. Select Network. The Network configuration dialog box opens
to the Configuration tab. See Figure 47.
3. Select the TCP/IP protocol bound to the NIC connected to the
remote terminal and select Properties. In Figure 47 it is
TCP/IP -> Intel (R) Pro/100VE Network
Connection. Your system may display different NIC
information. The TCP/IP Properties box opens to the IP
Address tab. See Figure 48.

1037076-0001 Revision B 49
Figure 47: Network dialog with Configuration tab

50 1037076-0001 Revision B
4. Select Specify an IP Address. In the IP Address field, enter
an address from the range of available IP addresses listed in
the FAQs in the System Control Center.
5. In the Subnet Mask field, enter the address from the LAN1
Subnet Mask.
6. Select the Gateway tab. Enter the LAN1 IP Address in the
New Gateway field. See Figure 49.
Figure 49: Entering the terminal’s IP address
7. Select Add.
8. Select the DNS Configuration tab, and verify the following
settings:
a. Make sure Enable DNS is selected.
b. The Domain Name should be direcpc.com.
c. Under DNS Server Search Order, you should see
66.82.4.8. If you do not, type it in the box and select
Add. This is your primary DNS server.
d. For your secondary DNS server, add 66.82.4.12.
e. Delete all other DNS addresses.
9. Select OK when finished to close the TCP/IP Properties box.
10. Select OK again to close the Network dialog box.
11. Select Yes in the window that appears to restart the computer.

1037076-0001 Revision B 51
Windows 2000 1. Select Start→ Settings→ Control Panel.
2. Select the Network and Dialup Connections icon. See
Figure 50.
3. Right-click on the Local Area Connection that connects to the

terminal and select Properties. See Figure 51.
Figure 51: Local Area Connections

52 1037076-0001 Revision B
4. Ensure the Client for Microsoft Networks and Internet
5. Select Internet Protocol (TCP/IP) being careful not to
uncheck it, and then select Properties. See Figure 52.
6. In the General tab, select Use the following IP address. Enter

an appropriate IP Address from the range of available IP
addresses listed in the FAQs in the System Control Center.
7. In the Subnet Mask field, enter the address from the LAN1
Subnet Mask.
8. In the Default Gateway field, enter the LAN1 IP Address.

1037076-0001 Revision B 53
9. Enter 66.82.4.8 in the Preferred DNS server field. Enter
66.82.4.12 in the Alternate DNS server field. See
Figure 53.
10. Select OK to save and close Internet Protocol (TCP/IP)

Properties.
11. Select Close again to save and close Local Area Connection
Properties.
12. Reboot the PC if necessary.

54 1037076-0001 Revision B
Windows XP 1. Open the Control Panel by selecting
Start→Settings→Control Panel and double-click the
Network and Dial-up Connections icon. See Figure 54.
Note: If the Control Panel is in category view select

Network and Internet Connections then select Network
Connections.
2. A list of Network adapters appears. A Local Area Connection

icon must be listed under LAN or High-Speed Internet. If not,
the network is not installed correctly.
3. Right-click on the Local Area Connection icon that
represents the Network adapter that connects the computer to
the terminal and select Properties. See Figure 55.
Note: If the Local Area Connection icon appears with a red

X then check your connections. The red X must not be present
in order to successfully configure your operating system’s
settings.

1037076-0001 Revision B 55
Figure 55: Local Area Connections
4. Ensure the Client for Microsoft Networks and Internet

5. Select Internet Protocol (TCP/IP) and select Properties being
careful not to uncheck the check box. See Figure 56.

56 1037076-0001 Revision B
6. In the General tab, select Use the following IP
address. In the IP Address field, enter an appropriate IP
address from the range of available IP addresses listed in the
System Control Center. In the Subnet Mask field, enter the
LAN1 Subnet Mask. In the Default Gateway field, enter the
LAN1 IP Address. Enter 66.82.4.8 in the Preferred DNS
server field. Enter 66.82.4.12 in the Alternate DNS field.
See Figure 57.
Figure 57: Entering the preferred DNS server address

configuration.
Restart the computer even if Windows does not prompt you to do
so. This ensures the network settings are automatically reset.

1037076-0001 Revision B 57
58 1037076-0001 Revision B
Appendix B
Conformance with standards and
directives
The HN7000S remote terminal has been certified to conform to
the standards shown in Table 1. Additional information follows
the table..
Table 1: HN7000S standards compliance
Category Standard
Safety UL60950-1 for the United States
CAN/CSA-C22.2 No. 60950-1
for Canada
(see additional information below)
EN60950-1 for the European Union
Electromagnetic FCC Part 15 for the United States
Interference (EMI) (see additional information below)
ICES-003 for Canada
Electromagnetic EN301-489-12 for the European

Compatablity (EMC) Union
Telecommunications TIA IPoS
(see additional information below)
Safety – operating In addition to the warnings and safety guidelines listed in this
conditions for Canada document, the following operating conditions apply to the
HN7000S remote terminal used in Canada:
The Canadian Department of Communications label identifies
certified equipment. This certification means that the equipment
meets certain telecommunications network protective operational
and safety requirements. The Department does not guarantee that
the equipment will operate to the user’s satisfaction.
Before installing the equipment, users should make sure they are
permitted to connect to the facilities of the local
telecommunications company. The equipment must also be
installed using an acceptable method of connection. In some
cases, the company's inside wiring associated with a single line
individual service may be extended by means of a certified
connector assembly (telephone extension cord).
Appendix B • Conformance with standards and directives

1037076-0001 Revision B 59
The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some
situations.
Repairs in Canada Repairs to certified equipment should be made by an authorized

Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.
CAUTION
Users should not attempt to make such connections
themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Electromagnetic This product conforms to EMI standards of the U.S. FCC,

compatibility (EMI) Canadian CSA, and European Union (EU), as detailed in the
following sections. The installation and maintenance procedures
in the installation and configuration guide must be followed to
ensure compliance with these standards.
CAUTION
This is a class B product. In a domestic environment this
product may cause radio interference in which case the
user may be required to take adequate measures.
FCC Part 15 Standards to which Conformity is declared: FCC Part 15

This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.

60 1037076-0001 Revision B
Responsible Party’s name: Hughes Network Systems, LLC
Address: 11717 Exploration Lane, Germantown, MD 20876
Telephone: 1-866-347-3292
Trade Name: HUGHES
Type of Equipment: Two-Way Hughes System
Model Number:
HN7000S (1500097-xxxx and 1036599-xxxx)
The Two-Way Hughes System (HN7000S) complies with the

Canadian ICES-003, Class B standard.
Canada Class B warning This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme á la norme
NMB-003 du Canada.
R&TTE (EU) This product falls within the scope of the EU Radio Equipment
and Telecommunications Terminal Equipment (R&TTE)
Directive.
Telecommunications This section explains compliance with the IP over Satellite

standards standard (IPoS).
IPoS The Hughes HN System is compliant with the IP over Satellite

standard (IPoS) ratified by the Telecommunications Industry
Association (TIA-1008), first published in October 2003 and
issued as Revision A in May 2006.
Figure 58: IPoS symbol

1037076-0001 Revision B 61
Repairs in the United States If trouble is experienced with the Two-Way Hughes System
equipment, for repair or warranty information, contact your
service provider.
If the equipment is causing harm to the telephone network, the
Telephone Company may request that you disconnect the
equipment until the problem is resolved.
Hughes must make any necessary repairs to the modem portion of
this equipment in order to maintain valid FCC registration. Do
not attempt to repair or service your remote termnal. Return it to
Hughes.
No repairs can be made by customers. All repairs must be done
by Hughes Authorized Service Centers (ASCs). This equipment
cannot be used on public coin service provided by the Telephone
Company. Connection to Party Line Service is subject to state
tariffs. Contact the state public utility commission, public service
commission or corporate commission for information.
Canada – equipment The Industry Canada label identifies certified equipment. This
attachment limitations certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal
Equipment Technical Requirement Documents. The Department
does not guarantee the equipment will operate to the user's
satisfaction.
Note: This equipment meets the applicable Industry Canada

Terminal Equipment Technical Specifications. This is confirmed
by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based
on a Declaration of Conformity indicating that Industry Canada
technical specifications were met. It does not imply that Industry
Canada approved the equipment.
Before installing this equipment, users should make sure they are
permitted to connect to the facilities of the local
Telecommunications Company. The equipment must also be
installed using an acceptable method of connection. In some
cases, the company's inside wiring associated with a single line
individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer
should be aware that compliance with the above conditions might
not prevent degradation of service in some situations.

62 1037076-0001 Revision B
Acronyms and abbreviations
A N
AC – Alternating current NIC – Network interface card
ASC – Authorized Service Center NOC – Network Operations Center
D P
DC – Direct current PC – Personal computer
DHCP – Dynamic host control protocol PIN – Personal identification number
E R
EU – European Union R&TTE – Radio Equipment and
Telecommunications Terminal Equipment
I
S
ICS – Internet connection sharing
SAN – Site account number
IP – Internet protocol
SAT – Satellite
IPoS – IP over Satellite standard
IRU – Indoor receive unit T
ITU – Indoor transmit unit TCP – Transmission control protocol
L V
LAN – Local area network VAR – Value-added retail
LCCU – LAN Client Configuration Utility VPN – Virtual private network
LED – Light emitting diode
M
MAC – Media access control
• Acronyms and abbreviations

1037076-0001 Revision B 63
• Acronyms and abbreviations
64 1037076-0001 Revision B
Index
C H
Cables, connecting 25 HN7000S
Completing the upgrade 37 attaching to the pedestal base 11
confirming the HN7000S software is installing 11
current 37 configuring computer to support
creating shortcut to the System Control DHCP 15
Center 44 connecting cables to 25
downloading the LCCU 41 disabling web browser proxy settings 12
downloading the terminal user guide 41 registering terminal for service 29
printing the System Information page 41 testing connection between computer and
registering with myHughesNet 39 terminal 26
Connection testing 26 system requirements 1
upgrade kit 3
D
I
DHCP 15
Downloading the HN7000S User Guide 41 IP settings 15
DW4000 4 IPoS 61
uninstalling 4
disconnecting the IRU and ITU 6 L
removing ICS software 4
LAN client configuration utility. See LCCU
DW6000 or DW7000 8
uninstalling 8 LCCU 41
Dynamic host control protocol. See DHCP
M
E myHughesNet 39
Electromagnetic compatibility 60
N
F Network, reconfiguring 45
FCC Part 15 60
• Index
1037076-0001 Revision B 65
P T
Pedestal base 11 TCP settings 15
installing 11 Technical support information 1
removing 11 Telecommunications standards 61
Ping 28 Testing connection between computer and
Ping test 27 HN7000S 26
troubleshooting a failed test 29
Proxy settings, disabling 12 U
R Upgrade kit 3
User guide 41
Registering HN7000S for service 29
Registration ID 30
Repairs
Canada 60
United States 62
S
Safety standards, Canada 59
SAN 33
Site account number. See SAN
Standards, conformity
electromagnetic compatibility 60
telecommunications 61
System Control Center 29
accessing 29
creating a shortcut to 44
System Information page 41
System Information page 41
• Index
66 1037076-0001 Revision B

HN7000S - HN7700S Remote Terminal Upgrade Guide

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HN System

Upgrading to a Model HN7000S

Indicates a potentially hazardous situation, which, if not

• Important safety information

About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . .63

Organization This manual is divided into the following chapters:

• About this document

Revision Date of issue Scope

• About this document

Summary of the Upgrading your remote terminal to an HN7000S terminal

Note: If you are upgrading from a DW6000/DW7000, you will

Figure 1: Inventorying HN7000S upgrade kit components

Chapter 2 • Uninstalling your current remote terminal

Windows 98 SE 1. Click on Start→ Settings→ Control Panel.

Windows Me 1. Click on Start→ Settings→ Control Panel.

Chapter 2 • Uninstalling your current remote terminal

Windows 2000 1. Click Start→ Settings→ Network and Dial-up Connections.

Windows XP 1. Click on Start.

Chapter 2 • Uninstalling your current remote terminal

Receive modem USB cable

From USB port on computer 25-pin

Figure 2: Uninstalling a DW4000

1. Turn your computer off.

4. Detach the coaxial cable from the receive modem (IRU).

Chapter 2 • Uninstalling your current remote terminal

Chapter 2 • Uninstalling your current remote terminal

4. Locate the Ethernet cable that connects the

Chapter 2 • Uninstalling your current remote terminal

Figure 3: Uninstalling a DW6000/DW7000

Chapter 2 • Uninstalling your current remote terminal

Note: Use of the pedestal base is optional.

If you need to remove the DW6000/DW7000 from the pedestal

Note: If you need to remove the HN7000S terminal from the

Chapter 3 • Installing the HN7000S remote terminal

Internet Explorer 1. Turn the computer on.

Chapter 3 • Installing the HN7000S remote terminal

Figure 5: Selecting the Connections tab

5. Click LAN Settings to access the Local Area Network

Figure 6: Accessing LAN settings

6. Click Advanced in the Proxy server section of the Local

Note: If the box labeled Use a proxy server for your

Chapter 3 • Installing the HN7000S remote terminal

7. Click OK to return to the Internet Options window.

Netscape 1. Turn the computer on.

Figure 8: Accessing proxy settings: Netscape

Chapter 3 • Installing the HN7000S remote terminal

Configuring your The Transmission Control Protocol (TCP)/Internet protocol (IP)

Note: Make sure to have your operating system’s installation CD

This section explains how to configure TCP/IP settings to support

Chapter 3 • Installing the HN7000S remote terminal

Figure 9: Control Panel

Note: On Windows Me computers, choose View All Control

Chapter 3 • Installing the HN7000S remote terminal

Figure 10: Network window

3. Select the TCP/IP entry associated with your computer’s

Figure 11: TCP/IP Properties

Chapter 3 • Installing the HN7000S remote terminal

Figure 12: Gateway tab

7. Select the DNS Configuration tab.

Chapter 3 • Installing the HN7000S remote terminal

Figure 13: Network and Dialup Connections

4. Right-click the Local Area Connection icon that represents