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ABG

for
e-Gov Implementation

Harry Kaligis
GM Business Development
PT. Sun Microsystems Indonesia
Agenda
• Egov
> Definition
> Key Goals
> Learning Part
> Stages of eGovernment
• The Singapore Story (as A Sample)
• eGovernment: What's Next?
• ABG
> Definition
> KSF
> Implementation (example)
> Strategy
The Vision – “Participation Age”

Everyone and Everything Participating on the Network


e-Government Defined
e-Government is the transformation of public
sector internal and external relationships
using technology ...
to optimise government service delivery,
constituency
participation, and
governance*

*Gartner Group 2000


Key Goals of e-Government
• Modernize Public Administration: Eliminate “islands,”
reduce paperwork, reuse solutions
• Improve Services: reduce “run-around,” delivery anywhere
at anytime, easy access to information
• Get Closer to Citizens: One-face to the citizen, simple
procedures, one view of the citizen
• Improve Economic Competitiveness: leverage the Internet
for world trade, enable small & medium sized businesses to
compete
• Reduce Costs: integrating legacy apps
to support internal & external processes
Source: Harvard Policy Group 2000
Learning: Move From Information to
Services for All
Decentralized Centralized Customized
Implementation Design & Service
Management
Citizens
Health Social
Development

Culture
Services G2C
Companies
Education Promote B2B
E-Gov relationships
Portal
Agriculture
Content
G2B
Public
Tourist Administration
Improve Process

Employment G2G
Stages of eGovernment
• Stage 1 – Emerging Web Presence
– static information with FAQ
• Stage 2 – Enhanced Web Presence
– easy downloading, search & email for queries
• Stage 3 – Interactive Web Presence
– acts as a portal with online forms
• Stage 4 – Transactional Web Presence
– complete services but usually departmental
• Stage 5 – Seamless Web Presence
– all services online and integrated

Benchmarking eGovernment: A Global Perspective


by UN and the American Society of Public Administration, May 2002
The Evolution

National Computerisation
Plan
(1980-1985)

Committee on National Civil Service 171% ROI


National Computer Computerisation achieved
Computerisation Board Programme (1985)
(1980) (1981) (1983)
The Evolution

National IT Plan
(1986-1991)
National Computerisation
Plan
(1980-1985)

Information TradeNet, IDNet, SGNet, People, Land, One-Stop Change of


Technology LawNet IDEMail GEMS Establishment Address Reporting
Institute (1989/90) (1990) (1990s) Hubs Services (OSCARS)
(1986) (1990s) (1990s)
The Evolution

IT2000
(1992-1999)
National IT Plan
(1986-1991)
National Computerisation
Plan
(1980-1985)

Commercial PS21 CSCP Gov Public Electronic e-Filing Infocomm eCitizen


Internet (1995) Corporati- Internet Service Transactions for tax Development (1999)
(1994) sation Sites Smart Card Act (1998) Authority
(1996) (1996) (1997) (1998) (1999)
The Evolution

Infocomm 21
(2000-2010)
IT2000
(1992-1999)
National IT Plan
(1986-1991)
National Computerisation
Plan
(1980-1985)

eGovernment Telecom Public Services Broadband DC@Gov


Action Plan Deregulation Infrastructure Infrastructure for (2001)
(2000-2002) (2000) (2000) Government
(2000)
eCitizen
• Citizen-centric
• One-stop eGovernment portal
• Life journey
• eCitizen Points
www.ecitizen.gov.sg
Applications

Marriage Application Provident


Certificate for Fund
Flat Details
Agencies

Registry Housing Central


of Development Provident
Marriage Board Fund
www.ecitizen.gov.sg
Services

Marriage Application Provident


Certificate for Fund
Flat Details

Public Services Infrastructure (PSi)


Agencies

Registry Housing Central


of Development Provident
Marriage Board Fund
Unwilling Customers

Stage 6
Wow Wow Web Presence
Create Economic Value
Services

Marriage Application Provident


Certificate for Fund
Flat Details

Public Services Infrastructure (PSi)


Agencies

Registry Housing Central


of Development Provident
Marriage Board Fund
eGovernment: What's Next?
- Stage 6: Create Economic Value

Web Services Edge Computing Web Services


Today Tomorrow

WS WS WS WS WS WS WS WS WS WS

Government Commercial
eGovernment: What's Next?
- Stage 6: Create Economic Value
Fast Track to Complete Motoring
Singapore
LTA Quick Motoring as a Motoring as a Daily Driving in
One-Stop
Links lifestyle business Singapore
Motoring
LTA and official Buy & Sell Buy & Sell Daily driving
transactions, (commerce) (commerce) news, tools, aids
services, and information
information, Motoring Business
feedback and Information Intelligence
enquiries (factual, (facts, figures,
educational) insights,
COE results & knowledge)
bidding Motoring
Dreams Business Assist
(aspirational, (practical &
creative) functional tools
& aids)
Members’ Area *
(community, Promotions &
interaction, Loyalty
rewards) (trade
marketing)
ABG ?
• Collaboration among
> Academic
> Business
> Government
Key Success Factor
• Commitment
• Community
• Continuity
Commitment
• Top Down Approach
• Fair Competition
• Rules & Regulation
• All Parties
Community (IGOS as an example)
Indonesian Government
Regulator

CONSORTIUM
Sun
LIPI PT INTI IPTEKNET Microsystems
Product Development Product Development Deployment & Support Technology
Provider

Open Source Developers Business Partners Training Center,SI


ISV / Developers Awari, UKM,SMK IT

USERS
Departments, BUMNs, Privates
Continuity
• Scale : Where there is scale there is money
• Support
• Business Model
• Infrastructure
• People
The Strategy

Sharing Creates Communities, Communities Create Markets


E-Gov Center ???
In-country
Technology E-Gov Government
Partners Support Center Agency's
Commitment

STANDARD INDUSTRY

Develop Competency / Nature Talent

Develop Local Products / Nurture Companies

Drive Adoption and Partnerships

Go To Market
THANK YOU!