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LEADERSHIP NEWS
FIRST QUARTER 2011 | VOL. 3, ISSUE 1
Safety is no Fantasy
AMR Hartford is currently engaged in its second Fantasy Facility son two. Each
League season. A FFL is a competition between six teams within team gets $200
an operation. The competition fosters morale and is designed to in- for a marketing
crease call volume, while maintaining safe operations. budget which
Facilities in the form of Nursing Homes, Dialysis Centers and they use to buy
Hospitals are drafted between the six teams. The team becomes re- anything in the
sponsible for increasing call volume compared to an eight week av- Barker’s cata-
erage. Each team drafted ten facilities which they thought could logue. They also
garner the highest increase in call volume. Facilities which had zero have access to all
call volume were labeled “wild card” facilities. AMR printed ma-
Teams are rewarded and penalized weekly. They receive 1 point terials (phone
for additional calls to existing customers and two points for “wild stickers,
card” facilities. Teams that average a Road Safety level 5 also gain 1 brochures, etc.)
point. On the flip side, teams can lose 1 point for each preventable that would nor-
collision or injury. Additionally, they would lose three points for mally be distrib-
Road Safety level 1, two points for level 2 and one point for level 3. uted by the
No points are deducted for level 4 driving. business develop-
The first season ran for eight weeks as a pilot program and partic- ment team.
ipation by full time employees was mandatory. The second season is The winning teams received high-quality embroidered polo shirts
currently underway and competition runs for 16 weeks. and a poster which memorializes the season winners. Ultimately,
A Field Training Officer is the captain of each team. They each morale and team work has improved, call volume has increased, and
have a co-captain who, by design, is a new hire employee. Each risks have been reduced.
team captain selects a color for the team and names the team. Dur- While the first two seasons were in-house competitions, AMR
ing season one a team was named the “Purple People Treaters”. Greater Hartford is seeking to compete against another operation
Each captain and co-captain draft team members. Baseball caps that relies upon non-emergency call volume. If there is another op-
embroidered with the team name were issued to each team member eration that is up-to-the-challenge, “bring it on”. Feel free to con-
during season one and embroidered winter caps were issued for sea- tact GM Sean Piendel via outlook e-mail address.
CRASH!...now what?
So, there they were, routinely driving through an intersection, the body shop, we need to have an estimate of damages to pro-
obeying the traffic laws, when all of a sudden, from out of vide to the other driver’s insurance. If repairs are begun or com-
nowhere, another vehicle runs the red light and crashes into the pleted prior to obtaining this estimate, our ability for a complete
passenger side of the ambulance in which your crew was riding. recovery may be diminished. “But Mr. Safety Manager, we need
Neither crew member was injured, nor was the driver of the other our vehicle repaired as fast as possible because we need the vehi-
vehicle. But the side door of the patient compartment is badly cle back out on the streets!”
damaged, along with the rear wheel well. Now what? The best way to speed the process along is to make contact
The vehicle has been towed to fleet and crew members tested with the Sedgwick liability unit during the investigation process,
in accordance with the Substance Abuse Prevention Policy or advise them of the collision and that the paperwork will soon be
CBA agreement. As the supervisor, you have completed the nec- sent off, and request Property Damage Appraisers (PDA) to be
essary auto collision paperwork, taken more photos of this one dispatched in order to provide an estimate of damages as soon as
collision than were taken at your last family reunion, interviewed possible. PDA is an independent, third party appraisal company
witnesses and crew members, entered the data into STARS and contracted through Sedgwick to provide unbiased property dam-
faxed everything off to Sedgwick. Time to sit back, relax and age appraisals. Often, PDA can be sent out within 24 hours. This
wait until the vehicle gets fixed. Your work is done, right? quick response will help our ability for recovery on the damages
Not quite. In this scenario and others like it, we were hit by and provide for quicker repairs in an effort to get ambulances
another driver, therefore, we want to subrogate the claim, or have back in service.
the other driver’s insurance to pay for damages to our vehicle. As always, communication is the key.
Before our fleet department begins repairs or sends the vehicle to Consult your regional safety professional for more inormation.
PAGE 3 1Q 2011 WORLD CLASS SAFETY LEADERSHIP NEWS
LEADERSHIP
CORNER
Safety is not a gadget; it’s a state of mind the start. The next phase is to distribute employee aware-
-- Eleanor Everet ness memos on this as well. Additionally, each of the San
Everyday we come to work and do our best to provide Bernardino County Operations has a monitor with a
the best care for our patients. Caring for their needs is Power Pont presentation within their deployment centers.
what we do. Do we do everything in our power to do so? This multi media show displays memos, updates, and im-
Some of the unspoken care we need to do is accident portant safety messages including the importance of stay-
prevention and safety awareness. We are all aware of ing belted…even in the back.
driving defensively, the importance of wearing our PPE The Belted in Back group has also developed a Pre-
and scene safety. We know to wear our seatbelts not only Motion Checklist. This 6 point checklist includes not
because it’s company policy, but we have seen only wearing seatbelts in the back and cab, but
the injuries caused when not worn. also assuring that all equipment is secured
One of the Counties ongoing safety initia- prior to leaving any scene to prevent them
tives is to ensure that Caregivers in the rear from becoming “missile” in the event of a col-
compartment stay belted while the vehicle is lision. This includes the monitor, oxygen, and
in motion. closing any open cabinets.
San Bernardino County is continuing to de- The checklist will also be printed on the
velop a campaign of awareness to this matter decals. In turn, these decals will be placed in
through what we are calling Belted in Back. every unit as a constant reminder of what
An employee workgroup has been developed, needs to be done prior to putting the unit in
and regular meetings scheduled, to discuss and gear. These 3 x 5 decals will be placed on the
brainstorm ways to bring this important safety matter to rear and side windows and the dashboard.
light. This group consists of We will continue to
field crews, communications work on ways to keep our
crews, and management. folks safe in the back of
The San Bernardino the unit. We are doing so
County Belted in Back ini- with the following in
tiative has started the mind…
process with some articles in Prepare and prevent,
local newsletters. These bi- don’t repair and repent.
monthly newsletters are just -- unknown.
WORLD CLASS SAFETY LEADERSHIP NEWS 1Q 2011 PAGE 4
New content on
AMR4U is a training portal with a variety
of useful informational videos and documen-
tation. We have made some exciting changes
to the portal to make it more user-friendly.
Previously, content in each year’s fold-
ers were placed in folders by month. This
made it difficult to search specific content.
Now the content by year has been placed in
folders by content category (ex.
Clinical/Safety & Risk Management/HR Op-
erations) and content type (ex. topic “Injury
Reporting” under a main folder “Safety and
Risk Management”). New content will be
placed in the 2011 folder.
To easily view new content, a link to
the newest content will be placed under the
AMR4U main page (under the heading “NEW
TOPIC HAS JUST BEEN POSTED!”). Also,
this link will be placed under Announcements
within the AMR Department Sites main page.
IMPORTANT ACTION REQUIRED:
Now you have the ability to get alerts to new
training content. You can receive email alerts
sent to your work email account in two ways.
Please follow the below instructions and cre-
ate BOTH alerts.
Under the AMR Department Sites main
page, click on Announcements. Click on Ac-
tions pull-down menu and select “Alert Me”
and click OK on the lower right hand corner
of the page. This will send you an alert on any
new content placed under the Announcements
section.
Once in the AMR4U portal, click on
the 2011 folder. Again, click on Actions pull-
down menu and select “Alert Me” and click
OK on the lower right hand corner of the
page. This will send you an alert on any new
content placed under the 2011 folder.