Krystel T.

Smalls
Frisco, Texas 75033 Mobile: 210-710-6273 Primary Email: krystelsmalls@gmail.com

SUMMARY

• Highly qualified HR professional with several continuous years of service within large organizations; experienced
within a diverse range of departments in the areas of recruitment, compliance, compensation, performance &
appraisals, and employee relations.
• Adept at managing matters requiring strict confidentiality, personal discretion, and diplomacy.
• Significant experience redesigning, streamlining and improving processes (from recruitment, onboarding,
performance and rewards management, to exit process) leading to the retention of talented workforce and significant
reduction of employee turnover.
• Strong recruitment background with a meticulous knowledge of the end-to-end recruitment process, with keen sense
& understanding of the market behavior & business models.

EXPERIENCE
TOYOTA MOTORS NORTH AMERICA/ZEROCHAOS PLANO, TEXAS
CORPORATE RECRUITER JULY 2016 – PRESENT
• Manage the full 360 talent sourcing and recruitment lifecycle including providing consultative services to hiring
managers throughout the recruiting process, creating job descriptions, developing recruiting strategies, and refining
candidate selections to ensure compliance with OFCCP & AAP guidelines.
• Lead the end to end management of the full recruitment process for marketing, sales, shared services and finance
roles throughout the U.S.
• Engage with the business leaders to understand their recruitment requirements and the dynamics of their teams to
ensure the role is filled with the right people with the right skill set and cultural fit within established timelines
• Conduct thorough pre-screening and competency based (STAR) interviews

SBA COMMUNICATIONS LEWISVILLE, TEXAS

CORPORATE RECRUITER FEB. 2015 – JULY 2016
• Corporate Recruiter reporting to Director of Talent Acquisition, accountable for all aspects of talent acquisition
function; serving as a strategic business partner to all North American markets; encompassing over 30 locations
throughout the U.S.
• Provided consultation and advice to hiring managers and business leaders on terminations, discrimination, disability
accommodation, performance management, policy interpretation, compliance resolution, and other employee
relations issues.
• Worked proactively with senior management and regional teams to forecast, budget, understand and analyze
business recruitment needs.
• Ensured I-9 compliance by managing and maintaining employment eligibility records as well as processed eligibility
verifications through E-Verify.
• Conducted routine internal AAP report audits resulting in no substantive findings issued, no conciliation agreements
and no fines levied during DOL audit
• Tracked HR metrics such as cost per hire, turnover, headcount, retention, and position control.

NOKIA NETWORKS /MOBILECOMM IRVING, TEXAS

CONTRACT RECRUITER MARCH 2014 – SEPT. 2014
• Contract Recruiter reporting to the Director of Human Resources where I led full lifecycle recruitment and onboarding
of wireless professionals including project management, construction management and tower professionals based on
Nokia company standards and processes and OFCCP & AAP guidelines.
• Advised the newly structured site services team on HR compliance aspects, implementation issues and devised
practical solutions.
• Conducted new hire orientation, benefits administration, onboarding/offboarding, and training for division
employees.

SAMSUNG RICHARDSON, TEXAS

RPO RECRUITER FEBRUARY 2013 - JANUARY 2014
• Reporting directly to the Sr. Director, Talent Acquisition as an on-site RPO recruiter at Samsung corporate offices,
managed full lifecycle recruitment needs for various positions across multiple business units and locations.
• Developed recruitment standard operating procedures, strategy for field and corporate environments, and
recruitment, selection and interviewing processes for both field and corporate roles.

INTERTEK PLANO, TEXAS

CORPORATE RECRUITER OCTOBER 2011 - DECEMBER 2012
• Reported directly to US Talent Acquisitions Manager, responsible for the aggressive recruitment and sourcing for 26
offices nationwide while managing the requisition process to remain compliant with the OFCCP, AAP, and EEO
program guidelines
• Managed and oversaw all phases of recruitment, assessment and selection for various corporate and field roles and
led college recruiting efforts to create a positive candidate experiences & enhance company brand
• Responsible for all HR functions at the Plano, Texas office; including talent acquisition, employee relations, counseling,
performance, policy interpretation, compensation, leaves of absences, onboarding, and other general human
resources areas

PRECISION RESOURCE COMPANY SAN ANTONIO, TEXAS

SENIOR RECRUITER JUNE 2007 - AUGUST 2011
• Responsible for successfully recruiting high-caliber talent for the energy industry using innovative, goal-oriented, and
creative approaches to delivering results with hard to find talent.
• Co-led internal audit review of all corresponding HR systems, providing key recommendations for enhancements that
support short and long term business goals.
• Managed Precision Resource’s MSA partnerships and led full life-cycle recruitment for subsidiaries and affiliates for
FTE and contract positions.
• Served as the HR point-of-contact for multiple manufacturing facilities, power plants, and service center sites.

ROBERT HALF INTERNATIONAL – SAN ANTONIO, TEXAS - LEAD ADMINISTRATOR - JUNE 2006 TO JUNE 2007
LOWE’S COMPANIES INC – SAN ANTONIO, TEXAS - HR MANAGER - JUNE 2001 TO FEBRUARY 2006
U.S. AIR FORCE – LACKLAND AFB, TEXAS - ENLISTED CONTRACTING SPECIALIST - OCTOBER 1993 TO JANUARY 2001

EDUCATION, CERTIFICATIONS & TRAINING

• Our Lady of the Lake University, San Antonio, Texas - Bachelor of Business Arts degree (in process)
• BCG Institute Affirmative Action Methodology Professional #35232353-1432
• AIRS Advanced Certified Internet Recruiter (ACIR) #5248849
• AIRS Certified Social Sourcing Recruiter (CSSR) #5259749
• AIRS Certified Internet Recruiter (CIR) #5259649
• AIRS Professional Recruiter Certification (PRC) #5259849

TECHNICAL SKILLS

HRIS and ATS: Kenexa, iCims, Ultipro, Taleo, Fieldglass, Agile 1, SuccessFactors, and IQ Navigator
HRMS and Sourcing Tools: PeopleSoft, Smashfly, Bullhorn, Avature, Workday, Jobvite, Oracle, CareerBuilder (Recruitment
Edge, Broadbean, and Talent Network), and LinkedIn Recruiter
MS Office Suite: Advanced proficiency using MS Word, Outlook, Excel, and PowerPoint