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Desh Deepak

D-68,Ground Floor Home: +91 124 2218397

South City-II, Sohna Road, Mobile: +91 99100 61616
Gurgaon. 122001, Haryana Email:
India Email:


Eleven years of consummate experience in IT Infrastructure, Projects implementation, IT

Management and Support with two large multinational organizations in India exposure
spreading among Logistics, Retail (Garments) and Executive Search sectors.

Extensive experience in IT strategy and policy planning, organizational management, projects

management and application system implementation.

A strong team player and IT all-rounder with proven proficiency that performs to the excellence
in a multi-culture business environment.


Heidrick & Struggles Software Development & KMC. New Delhi 2004 - PRESENT
World’s Premier Executive Search Firm,
Sr. IT Support Engineer (Asia-Pacific), Information Technology

Reporting line
- Directly report to Sr.IT Operation Manager EMEA. Job grade: 4, 1 grade below IT Manager;
- Total numbers of IT staff in INDIA are 02.

IT Department structure
- Responsibilities: IT Infrastructure support to 13 locations in AP, IT Helpdesk and End users
- No. of users supported: internal professions 350+ (AP) and 1000+ (Rest of US & EMEA).
- H&S New Delhi setup is an IP based Network equipped with CISCO 3725 router & CISCO
3550 POE switches & Cisco IP Phones 7924 series. It consists of 05 HP higher end server
for Exchange 2003, Windows 2003 server & Chennyne Arc Serve, SQL 2000, 125+ Win2K
desktops & 20+ laptops. New Delhi Office is linked to Paris office on dedicated 2 mbps
Internet VPN link & 2 mbps backup link. Voice Communication is implemented with the
help of SRST applied on Cisco Call Manager 4.1

Significant Achievement & Key responsibilities:

- Proactively identified suitable technologies to address IT product obsolescence and to

achieve cost productivity improvement, including:

1. Successfully completed the IT Infrastructure setup for H&S - KMC, New Delhi
(8000 ft2) H&S, New Delhi office (3500 ft2)

2. Promoted and identified viable alternatives in delivering the IT solution and

services, and to reduce the total cost of system ownership. Deployment of HP
Servers to replace obsolete Dell server; Replaced the standalone printer to Network
Printers & MFP’s. Cisco IP Phones & Call Manager implementation at KMC, New
Delhi and Beijing office.

- Lead the IT Infrastructure projects i.e in-house developed application SEARCH PALACE
(Server & Application) & shifting of Mumbai & New Delhi office.

- Lead the Server 2003 & XP Migration project for AP region for Heidrick & Struggles.
(Beijing, Shanghai & Hong Kong, New Delhi & Mumbai).
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- Independently lead the implementation of TANDBERG Video Conferencing System at
Mumbai office

- Lead the team to plan for the new technology direction and implementation of application
systems platform in Asia Pacific, including :

Server migration; Win NT 4.0 to Windows 2003, Exchange 5.5 to Exchange 2003

- Strategize and successfully led the team to improve in vendor performance management
and increase the cost effectiveness and process efficiency in contractor services

- Asset / Inventory Management and software licensing control

- Managing and maintaining users in Cisco Call Manager 4.1

- Monitoring of bandwidth utilization of WAN link and capacity planning and providing
monthly utilization trend report to management

- Assisting Sr.IT Operation Manager-EMEA based at London in various personnel functions

including hiring, performance appraisal, transfers and vacation schedules

- Provision of IT training and induction of new joinee.


A US based Fortune 500 company
Sr. IT Support Analyst, Information Technology

Reporting line
- Directly reported to Sr.Manager – IT Operation (Indian Sub-continent)

Information Technology Department structure

- Responsibilities: IT Infrastructure Management, IT application systems delivery, Technical

Infrastructure support (data and voice), Operations Centre, Helpdesk support and End
users services.
- Direct report : 03 nos of IT Support Analyst (New Delhi, Bangalore & Chennai) & 01
User Support Analyst and 02 Key IT Support staff (Dubai & Bangladesh)
- No. of IT staff : 07 in India, 40+ in Asia Pacific offices, 1200+ in Gap Inc head quarter
- No. of users supported: India Liaison office 200+; other India Sub-continent offices 60+;
- GAP IT Setup is a Lucent Certified Structured Cabled site of IP based Network equipped
with CISCO 3600 router & CISCO 4500 switches. It consists of 09 Compaq higher end
server (i.e Proliant ML-530 DL-380, 5500, 3000) with Domino R6, Exchange 2000,
Windows 2000, Veritas Netbackup, Cheyenne ARC server, 200 Win 2K workstations and
12 HP 8100 / 5SI / 4000N printers. New Delhi Office is linked to US office on dedicated 512
/ 1024 KBPS Frame Relay link & 128 KBPS VoIP

Significant Achievement

• Set up the IT infrastructure & computer facilities for New Delhi (approx 12000 sq ft.),
Bangalore (approx 3500 sq ft.) and Chennai (approx 3000 sq ft.) respectively. Supported
over 300+ professional staff force in these offices.

• Expanded the IT facilities of India Liaison office from 100 to 250+ users. Delivered IT
services with 99.9% availability and maintained optimal capacity planning supported 5 times
business volume growth in 6 years.

• Independently managed the VPN Implementation at GAP-Bangalore & Chennai offices.

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• Independently lead the VoIP implementation at GAP-New Delhi.

• Successfully achieved Lotus Notes to E2K Migration, Netware to Windows AD Migration Up

gradation of Novell 3.12 to 4.11 at GAP-New Delhi.

• Proactively implemented numerous IT strategies & cost-effective technological solutions in

India offices which had significantly reduced the computer operation cost and resource
utilization, particularly in data communication and IT equipment expenditure, achieved a
total savings of INR 05 Lacs p.a.

• Actively participated and made significant contribution in numerous complex and large scale
corporate initiatives for supporting the fast business expansion :
a. New Delhi, Bangalore, Dubai, Bangladesh & Chennai IT operation
b. Re-engineered vendor management, purchase order management & production
tracking process to improve product quality & expedite product delivery;
c. Re-engineered garment shipping logistic to improve supply chain efficiency;
d. Electronically exchange purchase order and shipping notice thru EDI with apparel
e. Assurance of Y2K compliance by garment vendors and all related service providers;

Key Responsibilities

• Worked closely with Business Partners and IT counterparts, to ensure that the company's
business objectives are met through effective utilisation of information systems and
technology in India & Indian Sub-continent regions.

• Worked closely with corporate & regional IT on the overall strategic direction of the
company’s Information Technology. Ensure proper leverage of group resources and global
integration of IT systems.

• Establish and maintain managerial rapport with various Asia and global offices, Business
Partners & IT counterparts.

• Strategise & develop capital budget and expense plan for all New Delhi, Banglore &
Chennai offices’ IT Infrastructure services.

• Act as the project lead for all IT systems implementation in India offices. Provide hands-on
business and technical experience in planning, development and implementation of all
systems and enhancements. Additional responsibility of technical support to Product
Integrity department (i.e Plotters, Macbeth Color equipment, Color testing equipment).

• Manage IT vendors & service provider relationship.

BLUE DART EXPRESS LTD (02 year) 1996 – 1997

LAN Executive, Systems

Major Achievements
• Successfully changed the sales billing system of North Zone by decentralizing to 3 different
• Actively participated in the tender evaluation and technical assessment process.

Operating Systems MS Win 2K/3 Server, Win XP, NetWare 3/4x & Mac 9.2

Mail Systems Lotus Domino 4.6/R5/R6, Domino Fax Server, Exchange 5.5 &

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Backup Veritas NetBackup, Chennyne ArcServer 2000/11

Hardware Worked On Compaq Proliant Server, SHIVA RAS, Cisco Router 3200 / 2611,
Switches, Avaya DEFNITY & INTUITY, Visual Network – Packet
monitoring device, CISCO VPN Concentrator.
Others Blackberry Enterprise Server 3.6, Cisco VPN Client, Ipass, MS
Outlook 2000, Meeting Place 5.2, Tandberg Management System
10.0, Dameware 3.7, Cisco Call Manager 3.3, Cisco ACS MS Office
2000, MS Visio, MS Access, Reflection, Attachmate. L2-L3
Switching, Routing Static / Dynamic, TCP / IP, Frame Relay, DHCP,

Knowledge Oracle 8, Solaris, Linux, Perl 2.1


Remuneration package INR 8.95K + minimum of 2.5 months variable compensation bonus
(pay by performance)
Availability 01 month notice
Year of birth: 1971
Occupation of Spouse: Resourcing Manager, Pharmaceutical
Nationality: Indian


• B.Sc from Rohilkhand University, Bareilly.

Certification & Training

• CPIT Part-1 from Cisco, New Delhi.

• CCNA 2.0
• MCP in Exchange 2000.
• MS Exchange 2000 Server Administration Module from NIIT, New Delhi.
• MS Win 2000 – MCSE Track from INT, New Delhi.
• Solaris 8, SA-1 & SA-2 from INT, New Delhi
• Lotus Notes 4.5 Administration CLP track from SQL Star International, New Delhi.
• MS Win NT – MCSE track from STG, New Delhi.

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