IT-as-a-Service
Small and Medium Business
Why TCS SMB
Our global experience, domestic market reach, skills, know-how,
alliances, and delivery capabilities to deploy solutions, all come
together in this powerful partnership. This in turn ensures that
you reap significant benefits of speed-to-market and cost control,
amongst others. You stand to gain from the following:
n Single window for all IT requirements. Working with
multiple vendors for IT solutions can often lead to poor
integration and lack of service levels across the stacks. We
make your IT operations simple and easy by providing
solutions which cover the entire stack needed to run your daily
operations.
n Minimal setup time. With TCS IT-as-a-Service, setting up the
entire IT environment takes minimal time. Software updates
with newer features are also more frequent with zero business
downtime. So, you can gain from state-of-the-art IT quickly
and efficiently.
n Minimal capital expenditure. Under the TCS IT-as-a-Service
model, capital expenditure is minimal as you do not have to
buy the application or the infrastructure.
n Reduced operating expenditure. You only incur operating
expenses, which are equivalent to the subscription charges
levied, as per the IT services needed. The model also frees you
from maintaining skilled IT staff on your payroll.
www.tcs.com
About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, business solutions
and outsourcing organization that delivers real results to
global businesses, ensuring a level of certainty no other firm
can match. TCS offers a consulting-led, integrated portfolio of
IT and IT-enabled services delivered through its unique
Global Network Delivery ModelTM recognized as the benchmark
of excellence in software development.
A part of the Tata Group, India’s largest industrial conglomerate,
TCS has over 100,000 of the world's best trained IT consultants in
50 countries. The company generated consolidated revenues of
US $5.7 billion for fiscal year ended 31 March 2008 and is listed on
the National Stock Exchange and Bombay Stock Exchange in
India. For more information, visit us at www.tcs.com
Contact us
To know more about TCS SMB IT-as-a-Service,
contact smb.queries@tcs.com
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posted or distributed in any form without prior written permission from TCS. Unauthorized use
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Copyright © 2008 Tata Consultancy Services Limited
The market for Small and Medium Businesses (SMBs) is constantly changing, transforming
with it the nature of customers and competition, and therefore, business rules. Only
companies who can keep track of these trends and implement changes in underlying
strategies, systems, and processes can stay ahead of competition and keep customers
satisfied. Given the scenario, Information and Communication Technology (ICT) becomes
a key enabler and driver for companies such as yours to gain an edge. Tata Consultancy
Services’ (TCS) SMB IT-as-a-Service is an SMB-friendly business model. Based on active
inputs from and validated by SMBs, it has been built especially to cater to all your needs.

Overview Our offerings:

Stiff competition from domestic and global players, cost
escalations and difficult market conditions with a tight credit
situation make operations challenging for your growing
enterprise. Moreover, with market trends changing everyday,
business solutions of the past might not work today or tomorrow.
And in the rush of every-day business, you might forget to
consider these and other key business issues, mentioned below,
that come your way.
Top business challenges for SMBs
Having understood these challenges and realities, TCS SMB offers Our TCS SMB IT-as-a-Service is a business model that delivers on-demand business capability; with an integrated suite of hardware,
an innovative answer to support your business needs in the ICT network and software solutions; along with business, technical and consulting services. It functions as a ‘build-as-you-grow’, ‘pay-as-you-
space – the TCS IT-as-a-Service model. Through this we enable use’ service model through a shared services hosted platform. This allows you to easily scale up your IT needs with business growth,
you to sustain growth and profits by: thereby aligning IT service payments to business outcomes.
n Allowing you to use technology without investing We offer you comprehensive business solutions in the following areas:
upfront in IT;
n Eliminating the need for skilled staff to manage it.
We also:
n Provide a well-defined ICT roadmap;
n Align the ICT investment with your current and
long-term business goals.
With this, we ensure that you benefit from scalable solutions that
are of the highest industry standards. Niche
Vertical
Applications
JITS,EAM
Lean Manufacturing...
Realities L6 L6

n Revenue growth Business reality Vertical Core

Applications
n Customer acquisition and retention n Increased global competition Inventory Mgmt,
L5 Production Mgmt... L5
n Cost control n Pressure to deliver higher quality at lower price

Te
n Innovating for competitive edge n Demand for better customer service Common Business Applications

ch
F&A, CRM, Payroll...

cin
n Lack of enterprise view L4 L4

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n Strengthening and standardizing business processes

ur

ca
Common Office Applications

so
n Need for exchange of business information online

l&
ut
Document Management, Messaging,

Co
IT reality

O
L3 Online Management... L3

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n High capital investments
ce

ul
Networks
ro

tin
n Multiplicity of vendors
sP

LAN, WAN, Routers, Internet...

g
L2 L2

Se
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n Non-standard processes
sin

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Hardware

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Unavailability of skilled staff to manage IT
Bu

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Desktops, Laptops, Industrial Printers...

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n Difficult to select the right solution L1 L1

An overview of our offerings