CLAIMS PROCEDURE FOR OVERSEAS TRAVEL

Dear Customer,

Welcome to the Tata-AIG family! We thank you for choosing us for your Travel Insurance Policy and
we wish you a safe and pleasant trip! We invite your attention to the following table, which will help
you in the event of any loss, accident or sickness.

24 hour Assistance Contact: 0091-11-41898860 e-mail: delhi.tata-

aig@internationalsos.com

In case of hospitalization, the hospital will get in touch with us, please advice your
POLICY NUMBER WA10017464

Our Service Center is equipped to provide you with the necessary guidance in your
situation, and will direct you on claims procedure..
This is a General check-list of documents, please check for availability of coverage under the policy.
Type of Documents required * Procedure
claim
Medical 1. Claim form 1. Please contact our Service Center at
Accident & 2. Doctor’s report the number given above and obtain a
Sickness 3. Original Admission/discharge card, if Claim Form from them and fill in. It is
Expenses* applicable necessary to obtain the
* (Outside 4. Original Bills/Receipts/Prescription attending physician’s signature
India) 5. Original X-ray on the Form.
reports/Pathological/Investigative reports, 2. Please collect all
if any bills/receipts/invoices
6. Copy of passport/Visa with Entry & exit 3. Send all documents to our
stamp Corporate Office at the address given
7. A copy of the Travel certificate/ policy above.
Medical SAME AS DOCUMENTS REQUIRED IN MEDICAL 1. Please contact our Service Center at
Sickness ACCIDENT & SICKNESS EXPENSES the number given above and obtain
Dental a Claim Form from them and fill in.
Relief ** It is necessary to obtain the
(if covered attending physician’s signature
under the on the Form.
policy) 2. Please collect all
bills/receipts/invoices and send all
documents to our Corporate Office
at the address mentioned above
Loss of 1. Claim form 1. Intimate the airline about your loss
Baggage 2. Property Irregularity Report (obtained from and lodge complaint, obtain the PIR
Airline) Property Irregularity report.
3. Copies of Correspondence with the Airline 2. Claim Form can be obtained from
authorities/Others confirming the loss and our Service Center.
details of compensation. 3. Fill in the Claim Form and send all
4. Individual list of items in each baggage documents to our Corporate Office at
with approximate cost of each item. the address given above.
5. Copy of the passport/Visa with Entry & exit
stamp
6. A copy of the Travel certificate/ policy
Delay of 1. Claim form 1. Obtain confirmation of the delay
Baggage 2. Property Irregularity Report (obtained from from the airline
Airline) 2. Claim Form can be obtained from
3. Original bills/receipts/invoices our Service Center.
pertaining to expenses 3. Fill in the Claim Form and send all
incurred/purchases made towards documents to our Corporate Office at
necessary personal effects, during the address given above.
the delay period
4. Copies of Correspondence with the Airline NOTE: Baggage delay in the Republic
 authorities/Others and details of of India is not covered
compensation.
5. Copy of the passport/Visa with Entry & exit
stamp
6. A copy of the Travel certificate/ policy
Loss of 1. Claim form 1. File a complaint with the local police
Passport 2. Copy of new passport & previous passport & Contact with the Indian Embassy,
(if available) where ever necessary
3. Original bills/invoices of expenses incurred 2. Submit all documents to our
for obtaining a new passport Corporate office at the address
4. Copy of FIR/ Police Report given above, along with a detailed
statement.
Trip Delay 1. Claim Form 1. Claim Form can be obtained from
2. Copies of Correspondence with the Airline our Service Center.
authorities certifying about the cause of 2. Fill in the Claim Form and send all
delay. documents to our Corporate Office
3. Original Bills of purchases made/ expenses at the address given above.
incurred during the period of delay for
meals and lodging covered as the result of a NOTE: Coverage under trip delay is for
covered hazard. covered hazards such as, Equipment
4. Copy of Ticket & Boarding Pass Failure, Inclement Weather and Strike,
5. Copy of passport/Visa with Entry & exit to be confirmed by the airline.
stamp
6. A copy of the Travel certificate/ policy
Trip 1. Claim Form 1. Claim Form can be obtained from
Cancellatio 2. Detailed statement explaining the our Service Center.
n circumstances resulting in Trip 2. Fill in the Claim Form and send all
Cancellation. documents to our Corporate Office
3. Copy of the Death Certificate, incase of at the address given above.
death / Medical reports specifying the
nature and diagnoses of injury/sickness of
insured, Travel companion, immediate
family member or travel companion (s)
immediate family member.
4. Copy of Ticket & Boarding Pass for yourself
and your companion (s)
5. Receipts towards for pre-paid travel
arrangements i.e ticket cancellation/hotel
bookings etc. which are non-refundable in
nature.
6. Copy of passport/Visa with Entry & exit
stamp
Trip 1. Claim form 1. Claim Form can be obtained from
Curtailmen 2. Copy of Ticket & Boarding Pass for yourself our Service Center.
t and your companion (s) 2. Fill in the Claim Form and send all
3. Copy of the Death Certificate, incase of documents to our Corporate Office
death / Original admission/discharge card at the address given above.
together with complete medical reports
specifying the nature and diagnoses of
your immediate family member.
4. Receipts towards pre paid travel
arrangements i.e ticket cancellation/hotel
bookings etc, that are non-refundable in
nature.
5. Copy of passport/Visa with Entry & exit
stamp
Personal 1. Full statement of the facts in writing along 1. Inform our Corporate Claims Dept.
Liability with Witness statements immediately (at the address given
2. Any other documents relevant to the above) giving full details of the
incident, including Summons, Legal Notice incident.
 etc. 2. Do not commit any
3. Any other information you would like to benefit/compensation or enter into
share with us. any agreement.
Hijack 1. Claim Form 1. Claim Form can be obtained from
2. Full statement of the events in writing our Service Center.
3. Airline correspondence (copy of Passenger 2. Submit all documents to our
List etc.) Corporate office at the address
4. Copy of ticket/ Boarding Pass given above.
Bail Bond 1. Full statement of the events in Writing 1. Inform the Service Centre
along with Witness Statement immediately
2. All relevant legal documents and proof of 2. Fax details to the Service
bail amount Centre/Corporate office.
Home 1. Claim form 1. Arrange to protect the point of entry
Burglary 2. Police report - FIR & final Investigation of the Burglar
report 2. Intimate the police and Corporate
3. List/value of items stolen office and fax a detailed statement
of the incident to the Corporate
office, at the address given above.
Compassion 1. Claim form 1. Claim Form can be obtained from
ate 2. Detailed statement explaining our Service Center.
visit/Study circumstances necessitating your visit, 2. Submit all documents to our
Interruption/ including complete details of your itinerary Corporate office at the address
Sponsor duly supported by flight tickets and given above.
Protection boarding pass and details of payments
(if covered made to the airline.
under the 3. Original admission/discharge card together
Student with complete medical reports specifying
Guard the nature and diagnoses of your
Policy) immediate family member.
4. Copy of students ID card, full details
(semester wise) of the course being
undertaken, number of semesters
completed/remaining.
5. Copy of admission letter / University
brochures/ prospectus, stating the total
amount payable to the institute for the
course taken.
6. Copy of passport/ Visa with entry /exit
stamp of yourself ( in case of illness of a
relative in India) or your family member(In
case of your illness abroad)
7. Copy of the Death Certificate, incase of
death.
8. Copy of your ration card and proof of
identity of your family member (copy of
driving license, passport, election card etc)
9. Copy of your travel insurance policy.
Accidental Tata AIG Claims Department will advise on 1. Claim Form can be obtained from
Death & documentation, upon receipt of claim our Service Center.
Dismember notification. 2. Collect all documents pertaining to
ment the loss including correspondence
with Carrier and send to our
Corporate Office at the address
given above.
* Note: We may call for additional documents/ information as relevant.
** If any hospital does not submit a bill to you for the treatment/service rendered, please intimate
our Service Center before you leave the hospital.