(MINISTRY OF TOURISM, MALAYSIA)

GUIDELINES ON APPLICATION FOR NEW TOUR OPERATING/TRAVEL AGENCY

BUSINESS LICENCE

1. Applicants must be private limited companies incorporated under the Companies

Act 1965.

2. Applicants must submit two (2) copies of Form 1 (Regulation 3) to the Licensing
Division through the appropriate Regional Licensing Offices. All application forms
must be signed by the director and bear the company’s stamp.

3. Application must provide supporting documents as required.

4. A processing fee of RM100.00 (non refundable) is required for each application in

the form of draft/money order/postal order payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism).

5. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed.

If qualified or approved, the Ministry will issue a temporary granted in-principle letter
valid for two (2) months to enable the preparation of the operating premises, which
include:
- Office rental agreements
- Floor plans
- Photograph of the premise
- Certificate of Membership with a recognised travel agent association.

6. The licence and sticker will only be issued when:

- the requirements of the premises have been fulfilled
- the necessary documents are provided
- the licensing fee has been settled
- The company must be a member of a recognised travel agent association.

INFORMATION ON SETTING UP A TOUR OPERATING/TRAVEL AGENCY

BUSINESS

1. The name of the company must signify a tour operating company or travel agency.
Examples: Asia Travel, Asia Tours, Asia Travel & Tours, Asia Holidays, Asia Leisure,
Asia Vacation, Asia Adventure, Asia Kembara

2. Types of businesses licensed:

• Tour operating business
i) Inbound tourism
ii) Outbound tourism
• Travel agency business (ticketing)
3. Applicant must provide a working paper which include:
- Objectives of setting up the company
- business target groups
- marketing methods
- background information on board of directors (with supporting documents)
- tour packages offered
- networking/business contact letters with foreign travel agencies (if applicable).

4. Total of paid-up capital held

• Malaysians
• Foreign equity (individuals/companies) is limited to a maximum of 30% (Non
ASEAN countries) or 49% (ASEAN countries).
• However foreign companies (not individuals) are allowed to hold 100% equity for
inbound license only.
• A company with shareholders and members of the board holding foreign equity
are not eligible for outbound tourism business.

5. Paid-Up Capital Requirements:

• In major towns (Kuala Lumpur, Petaling Jaya, Putrajaya, Shah Alam, Johor
Bahru, Ipoh, Penang, Kota Kinabalu, Kuala Terengganu and Kuching) –
RM200,000.00 for one or combination of any two or three different businesses
• Outside major towns
- RM200,000.00 for a combination of three tourism businesses (inbound,
outbound & ticketing) and outbound only
- RM150,000.00 for a combination of tourism businesses (inbound &
ticketing)
- RM100,000.00 for travel agency (ticketing)
- RM50,000.00 for inbound tourism business

• For inbound license (diving) RM50,000.00 paid-up capital is required for all
locations

• Companies with foreign equity ownership are required to provide a minimum

paid-up capital of RM250,000.00.

Required Documents

iv. Copy of Companies Act 1965 which has been certified by the Registrar of
Companies
v. Copy of Memorandum and Articles of Association
vi. Copy of Form 9 (Certificate of Incorporation of Private Company)
vii. Copy of Form 13 (Certificate of Incorporation on Change of Name of
Company)
viii. Copy of Form 24 (Return of Allotment of Shares)
ix. Copy of Form 25 (Statement Containing Particulars of Shares Allotted
Otherwise than for Cash)
x. Copy of Form 32A - Form of Transfer of Securities
xi. Copy of Form 49 (Return Giving Particulars in Register of Directors,
Managers and Change of Particulars)
 xii. Copy of Shareholder’s Certificate for each paid-up capital shareholder
xiii. Two recent passport-sized photographs of each member of Board of
Directors and paid-up capital shareholders.
xiv. Copies of academic certificates of Board of Directors/shareholders/staff
xv. Letter certifying experience of Board of Directors /shareholders or staff in
the field of tourism
xvi. Networking/business contact letters with foreign travel agencies (if
applicable)
xvii. Outbound packages offered, if applicable
xviii. Supporting letters from related parties (if any)

SUBMISSION OF APPLICATION FORMS

• Applications from the Federal Territories of Kuala Lumpur and Putrajaya,

Selangor, Negeri Sembilan, parts of Pahang (Temerloh, Jerantut, Bera, Raub,
Bentong, Kuala Lipis and Cameron Highlands) and parts of Perak (Ipoh
City,Tanjung Malim District, Tapah, Teluk Intan, Lumut, Pulau Pangkor, Sitiawan
and Batu Gajah)

Central Region Licensing Office

Ministry of Tourism Malaysia
33rd Floor, Menara Dato’ Onn
PWTC, 45 Jalan Tun Ismail
50694 KUALA LUMPUR

• Applications from Kedah, Langkawi, Penang, Perlis and north Perak

encompassing towns north of Ipoh (Taiping District, Grik, Lenggong, Sg Siput,
Kampar, Kuala Kangsar and Krian)

Northern Region Licensing Office

Ministry of Tourism, Malaysia
Kedah State Tourism Complex
Section 20, Jalan Raja
05000 Alor Setar, KEDAH

• Applications from Kelantan, Terengganu and parts of Pahang (Kuantan town,

Pekan District and Maran)

Eastern Region Licensing Office

Ministry of Tourism, Malaysia
No 5C & 5D, Wisma MPKT, Jalan Hiliran
20300 Kuala Terengganu
TERENGGANU
• Applications from Johor, Melaka and parts of Pahang (Rompin District and Pulau
Tioman)

Southern Region Licensing Office

Ministry of Tourism, Malaysia
Level 5-02, 5th Floor, JOTIC Building
No 2, Jalan Air Molek
80000 Johor Baharu
JOHOR DARUL TAKZIM

• Applications from Sabah and Federal Territory of Labuan

Sabah Region Licensing Office

Ministry of Tourism, Malaysia
Lot D6, 5B, 6th Floor, Block D
PO Box No 6, EPF Building
49 Jalan Keramunsing
88100 Kota Kinabalu
SABAH

• Applications from Sarawak

Sarawak Region Licensing Office

Ministry of Tourism, Malaysia
5th Floor, Sultan Iskandar Building
Jalan Simpang Tiga
93300 Kuching
SARAWAK
 GUIDELINES ON APPLICATION FOR ADDITIONAL SCOPE OF TOUR
OPERATING/TRAVEL AGENCY BUSINESS

1. Application must use Form 1 (Regulation 3). Application must include objectives
and the necessity for additional scope.

2. A processing fee of RM100.00 (non refundable) is required for each application in

the form of draft/money order/postal order payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism).

3. Application for licence for additional scope is allowed after a company has been in
active operation for more than 1 year.

4. Current license must be valid before applying for additional scope license.

5. Applicants must have satisfactory annual business turnover. For this purpose, an
audited financial statement is required.

6. Application for additional outbound scope is not allowed to companies with

foreigners as members of their Board of Directors or shareholders.

7. The company is required to increase paid-up capital to fulfil paid-up capital

requirement for companies holding multiple licenses.

8. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed

9. A licence fee will be charged upon issuance of new license. Original license must be
returned to be replaced with a new license.

SUPPORTING DOCUMENTS

i. Application for outbound scope – Networking/business contact letters with foreign

agencies must be attached

ii. Letters certifying outbound and inbound tourism experience of members of Board of
Directors/shareholders or staff of the company

iii. Packages (inbound/outbound) offered (if applicable)

FEES FOR ADDITIONAL SCOPE LICENSE

i. Inbound tour operating business – Headquarters: RM250.00

- Branch : RM150.00 per branch
ii. Outbound tour operating business – Headquarters :RM500.00
- Branch – RM350.00
iii. Travel agency business - RM200.00/branch - RM100.00
iv. Inbound and outbound tour operating business - RM750.00/branch – RM500.00
v. Inbound tour operating business and travel agency – RM450.00/ branch -RM250.00
vi. Outbound tour operating business and travel agency - RM700.00/branch –
RM450.00
vii. Inbound and outbound tour operating business and travel agency –
RM950.00/branch – RM600.00
 GUIDELINES ON APPLICATION FOR ADDITIONAL BRANCH IN TOURISM
OPERATING/TRAVEL AGENCY BUSINESS

1. Application must use Form 3 (Regulation 7). Application must include objectives
and the necessity for additional branch.

2. A processing fee of RM50.00 must be submitted for every application in the form of
bank draft/money order/postal order made payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism).

3. Application for licence for additional branch is allowed after a company has been in
active operation for more than 1 year.

4. Current license must be valid before applying for additional branch license.

5. Applicants must have satisfactory annual business turnover. For this purpose, an
audited financial statement is required.

6. Licence for additional branch will be considered based on the needs in the areas
concern.

7. Branch office(s) is not allowed to move outside operating area without the consent of
the Commissioner of Tourism.

8. The company is required to increase paid-up capital to fulfil paid-up capital

requirement for companies holding multiple licenses.

9. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed.

10. If approved, the ministry will issue a conditional approval letter valid for two (2)
months to enable the preparation of the operating premises so that business
can be carried out after office rental agreements, floor plans and operating
premises have been prepared.

11. A licence fee will be charged upon issuance of new license. Original license must be
returned to be replaced with a new license.
 GUIDELINES ON APPLICATION TO APPEAL FOR TOUR OPERATING/TRAVEL
AGENCY BUSINESS LICENCE

1. Applications for appeal must be made within 14 days from the date of the rejection
letter/notification to the applicant.

2. Applicants must provide relevant documents based on reasons for rejection.

3. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed.

4. If approved, the ministry will issue a conditional approval letter valid for two (2)
months to enable the preparation of the operating premises so that business
can be carried out after office rental agreements, floor plans and operating
premises have been prepared.

5. A licence fee will be charged upon issuance of new license. Original license must be
returned to be replaced with a new license.

6. The decision of the minister is final and conclusive.

 GUIDELINES ON APPLICATION FOR TOUR OPERATING/TRAVEL AGENCY
BUSINESS LICENCE RENEWAL

1. Application must use Form 5 (Regulation 9) for main office or Form 6 (Regulation
9) for branch licence renewal.

2. All completed applications must reach the Licensing Division through the appropriate
Regional Licensing Offices within 30 days the expiry date of current license. All
application forms must be signed by the director and bear the company’s stamp.

3. A processing fee of RM20.00 must be attached for every application in the form of
bank draft/money order/postal order made payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism).

4. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed.

CONDITIONS ON APPROVAL FOR RENEWAL OF LICENCE.

Licence is valid between 1 to 3 years. The number of years for licence approval will be
considered as follows:

i) 3 years :
• Current annual audit report has been submitted
• Company has settled all penalties (if any)
• Company has recorded a profit
• Submit current membership certificate of a recognised travel agency association.
• Company has complied with all other requirements for renewal.

ii) 2 years :
• Annual audit report has been submitted.
• Company has incurred a loss but does not exceed paid-up capital or 50% of
turnover/revenue.
• Submit current membership certificate of a recognised travel agency association.
• Company has complied with all other requirements for renewal.

iii) 1 year :
• Company did not submit annual audit report (however, the company must
submit a verification letter from an appointed accredited auditor)
• Company has incurred a loss but does not exceed paid-up capital or 50% of
turnover/revenue.
• Submit current membership certificate of a recognised travel agency
association.
• Company has complied with all other requirements for renewal.
FEES FOR LICENCE RENEWAL

Type of Business Validity Period Fee Fee

of Licence (Main Office) (Branch Office)

Inbound tourism 1 year RM125.00 RM75.00

2 years RM250.00 RM150.00

3 years RM375.00 RM225.00

Outbound tourism 1 year RM500.00 RM350.0

2 years RM1000.00 RM700.00

3 years RM1500.00 RM1050.00

Travel agency 1 year RM100.00 RM50.00

2 years RM200.00 RM100.00

3 years RM300.00 RM150.00

Inbound & outbound 1 year RM625.00 RM425.00
tourism
2 years RM1250.00 RM850.00

3 years RM1875.00 RM1275.00

Inbound tourism & 1 year RM225.00 RM125.00
travel agency
2 years RM450.00 RM250.00

3 years RM675.00 RM375.00

Outbound tourism & 1 year RM600.00 RM400.00
travel agency
2 years RM1200.00 RM800.00

3 years RM1800.00 RM1200.00

Inbound and 1 year RM725.00 RM475.00
outbound tourism &
travel agency 2 years RM1450.00 RM950.00

3 years RM2175.00 RM1425.00

GUIDELINES ON APPLICATION FOR CHANGE OF STATUS (MEMBERS OF BOARD
OF DIRECTORS / SHAREHOLDERS)

1. Application for licence for change of members of Board of Directors/shareholders is

allowed after a company has been in active operation for more than 2 years.

2. Applicants must submit a letter providing the followings;

• Justification for change of members of Board of Directors/shareholders
• Details of the new members of the Board of Directors/shareholders (e.g.
names, citizenship, working experience)

3. Changes without the approval of the Commissioner of Tourism will be imposed a

penalty according to the Tourism Industry Act 1992.

4. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed.

5. Companies with outbound licences are not allowed to have foreigners as

shareholders and members of the Board of Directors.

6. Companies with inbound and ticketing licences must not allow more than 30%
foreign equity.

7. Application for change of status which reduces the percentage of bumiputera shares
and number of bumiputera members of Board of Directors are not allowed.

8. Members of Board of Directors/shareholders must not own shares in other tour

operating / travel agent businesses in the country.

9. Completed, signed and dated application forms must be submitted to the Licensing
Division through the appropriate Regional Licensing Offices.
 GUIDELINE ON APPLICATION FOR CHANGE OF PAID-UP CAPITAL

1. Applicants must submit a letter stating purpose of change of paid-up capital in the
company.

2. Any change without the approval of the Commissioner of Tourism will be imposed a
penalty according to the Tourism Industry Act 1992.

3. Applicants must settle the penalty (if any) as required by the Tourism Industry Act
1992 before the applications can be processed.

4. Application for change of paid-up capital which reduces the percentage of

bumiputera shares is not allowed.

5. All applications must be submitted to the Regional Licensing Office.

 GUIDELINES ON APPLICATION FOR CHANGE OF BUSINESS PREMISES
LOCATION

1. Applicants must submit a letter justifying change of business premise location and
provide new address.

2. Any change without the approval of the Commissioner of Tourism will be imposed a
penalty according to the Tourism Industry Act 1992.

3. Applicants must settle the penalty (if any) as required by the Tourism Industry Act
1992 before the applications can be processed.

4. Change of business premises location outside operating area without the consent of
the Commissioner of Tourism is not allowed. (To prevent a situation where a branch
operates in a main town whereas the main office operates in small town. This
situation must be controlled as the paid-up capitals for main towns and other towns
differ.)

5. All completed applications must be submitted to the Regional Licensing Office.

GUIDELINES ON NEW APPLICATION FOR MALAYSIA MY SECOND HOME (MM2H)
BUSINESS LICENCE

1. Applicants must be private limited companies which have been incorporated under
the Companies Act 1965.

7. Applicants must submit two (2) copies of Form 1 (Regulation 3) to the Licensing
Division through the appropriate Regional Licensing Offices. All application forms
must be signed by the director and bear the company’s stamp.

8. Application must provide supporting documents as required.

9. A processing fee of RM100.00 (non refundable) is required for each application in

the form of draft/money order/postal order payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism).

10. Applicants must not have any outstanding offer of compounds under AIP 1992 and
APKP 1999 before any application could be processed.

If qualified or approved, the Ministry will issue a temporary granted in-principle letter
valid for two (2) months to enable the preparation of the operating premises, which
include:
- Office rental agreements
- Floor plans
- Photograph of the premise
- Certificate of Membership with a recognised travel agent association.

11. The licence and sticker will only be issued when:

- the requirements of the premises have been fulfilled
- the necessary documents are provided
- the licensing fee has been settled

INFORMATION ON ESTABLISHMENT OF MALAYSIA MY SECOND HOME (MM2H)

BUSINESS COMPANY

1. The name of the company must be appropriate and use the word (MM2H).
Example: Asia (MM2H)

2. Applicant must provide a working paper which include:

- Objectives of setting up the company
- business target groups
- marketing methods
- background information on board of directors (with supporting documents)

3. Amount of paid-up share capital

• Malaysians : RM50,000.00 (Nationwide)
• Foreign equity (individual/company, limited to a maximum 30%): RM250,000.00.
DOCUMENTS REQUIRED DURING SUBMISSION OF APPLICATION

i. Copy of Companies Act 1965 which has been certified true by the Registrar of
Companies
ii. Copy of the company’s Memorandum and Articles of Association
iii. Copy of Form 9 (Certificate of Incorporation of Private Company)
iv. Copy of Form 13 (Certificate of Incorporation on Change of Name of Company)
v. Copy of Form 24 (Return of Allotment of Shares)
vi. Copy of Form 25 (Statement Containing Particulars of Shares Allocated Otherwise
than for Cash)
vii. Copy of Form 32A - (Form of Transfer of Securities)
viii. Copy of Form 49 (Return Giving Particulars in Register of Directors, Managers and
Change of Particulars)
ix. Copy of Shareholder’s Certificate of each paid-up capital shareholder
x. Two (2) copies of the most recent colour passport-sized photograph of each member
of the Board of Directors and paid-up capital shareholder.
xi. Copies of academic certificates of Board of Directors/shareholders/staff in the field of
tourism
xii. Networking/business contact letters with foreign agencies related to the MM2H
programme
xiii. Supporting letters from related parties (if any)
 GUIDELINES ON TOUR OPERATING LICENCE RENEWAL – MALAYSIA MY
SECOND HOME (MM2H)

1. Applications for renewal of main office licence is to be made using Form 5

(Regulation 9) (MM2H).

2. Renewals must be submitted to the Regional Licensing Office within 30 days from
the expiry of the licence.

3. The completed form must be submitted to the Regional Licensing Office together
with the necessary documents.

4. A processing fee of RM20.00 must be attached for every application in the form of
bank draft/money order/postal order made payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism).

5. Applicants must settle the penalty (if any) as required by the Tourism Industry Act
1992 before the applications can be processed.

6. Approval for renewal of MM2H licence is for 1 year only.

CONDITIONS OF APPROVAL FOR MM2H LICENCE RENEWAL

Licence is valid for 1 year. Renewal will be considered as follows :

a. Current annual audit report/letter of preparation of financial report from

authorised auditors has been submitted
b. Company has settled all penalties (if any)
c. Company has registered a profit
d. Company must have at least 5 participants in the MM2H programme
• If the company does not fulfil the condition of 5 participants in the MM2H
programme, renewal for 1 year can be considered. If the company still fails to
meet this requirement after the second year, licence will be revoked.
 GUIDELINES ON FAST TRACK ISSUANCE OF TOUR OPERATING/TRAVEL
AGENCY BUSINESS/MM2H LICENCE

Documents required :

1. Office rental/purchase agreement letter

2. Photographs of office (exterior and interior)
3. Floor plan (office area 400-plus sq ft)
4. sijil persatuan

The licence will only be issued if documents submitted are complete and information
provided are true. Issued licence will be revoked, if during inspection of the premise, the
information provided are false.
 GUIDELINES ON NEW TOBTAB/MM2H INSPECTION

1. The company must provide a suitable premise within 2 months from issuance of the
granted-in principle letter.

2. Within 2 months, the company must submit the following documents:

i. 2 copies of the office rental agreement

ii. 2 copies of the floor plan
iii. 2 copies of photographs of the exterior and interior of the office

3. Licence can be issued immediately even before inspection of the premises is

conducted, provided that complete documents have been received and company
fulfils all the necessary requirements.

4. Checklist on premises inspection:

i. Check the company information before the inspection is conducted.

ii. Ensure that the company has a representative present during the inspection.
iii. Take photographs of the premise (interior & exterior). Ensure that the
photographs submitted display the true physical condition of the premises.
iv. Obtain the company stamp and signature of the representative after the
inspection is completed.
v. Prepare a report of the premises after the inspection is completed.

GUIDELINES ON RE-/FOLLOW-UP INSPECTION OF TOBTAB/MM2H PREMISES

1. Checklist of requirements for inspection of new premises:

vi. Check the company information before the inspection is conducted. Ensure that
comments made on the earlier inspection have been rectified.
vii. Take photographs of the premise (interior & exterior). Ensure that the
photographs submitted display the true physical condition of the premises.
viii. Ensure that the company has a representative present during the inspection.
ix. Obtain the company stamp and signature of the representative after the
inspection is completed.
x. Prepare a report of the premises after the inspection is completed.

GUIDELINES ON APPLICATION FOR LETTER OF SUPPORT OF NEW/EXTENSION

OF EXPATRIATE

1. Tour operating companies must submit letter requesting for new/extension of

expatriates and justify the need for their services. (Applications for new expatriates
must be made through tour operating companies. Personal applications will not be
processed.)

2. Profiles of the tour operating companies must be attached with the applications.
3. Application must provide the followings:
i. Biodata of the expatriates
ii. Photographs and passports of the expatriates
iii. Profiles of the expatriates
iv. Employment offer letters to the expatriates from the tour operating companies.

4. Application can only be considered for positions where local expertise unavailable.
 (NEW TOBTAB)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED WITH

APPLICATION FOR A NEW LICENCE FOR TOUR OPERATING AND TRAVEL
AGENCY BUSINESSES
Ticked by For office
Please submit 1 copy applicant (9) use (9)

1. Completed Form 1 (Regulation 3)

(Form signed by director/company secretary and bearing company stamp)

2. Recent passport-sized photo of each member of Board of Directors and shareholder

3. Complete working paper according to guideline

Documents to be submitted with working paper:

(i) Academic/professional certificates of Board of Directors & shareholders
(ii) Work experience of Board of Directors, shareholders, management and staff
(iii) Tour packages offered
Networking/business contact letter with foreign agencies (outbound only)

4. Memorandum and Articles of Association

(to include the words “carry on business in travel agency”)

5. *Form 9 – Certificate of Incorporation

Form 13 – Change of Name of Company
6. *Form 24 – Return of Allotment of Shares
7. *Form 32A – Transfer of Securities
8. *Form 49 – Return Giving Particulars in Register of Directors, Managers and
Secretaries and Changes in Particulars
9. *Share certificate for paid-up capital shareholders
* Must be certified by Registrar of Companies
10. Processing fee of RM100.00 in the form of bank draft/postal order made payable to
Pesuruhjaya Pelancongan (Commissioner of Tourism)

For office use:

Penalty owing Yes RECEIVED

No
DATE READY
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 (TOBTAB)

GUIDELINE ON PREPARATION OF WORKING PAPER FOR NEW APPLICATION OF

TOUR OPERATING AND/OR TRAVEL AGENCY BUSINESS LICENCE

A. INTRODUCTION/BACKGROUND OF COMPANY
1. When established
2. Who the directors are
3. Who the shareholders are
4. Registered address (of the company)
5. Proposed operating office
6. Company objectives
7. Total number and categories of staff employed and to be employed

B. FINANCIAL STATUS
1. Authorised capital
2. Paid-up capital
3. List of assets (if any)
4. Other financial facilities, if any (e.g. overdraft)

C. EXPERIENCE OF DIRECTORS/SHAREHOLDERS/MANAGEMENT
1. Professional qualifications
2. Courses attended
3. Posts held
4. Other experience
5. Supporting documents must be submitted (example: EPF form, employment offer
letter, form 24/49 if shareholders/board of directors are in other companies)

D. MARKETING STRATEGY AND PLANS

1. Objectives
2. Inbound tourism
3. Outbound tourism
4. Travel agency
5. Marketing (target group)
6. Please submit evidence such as list of inbound/outbound tour packages

E. BUSINESS CONTACTS
1. Business contacts/networking with domestic tour agencies
(State name of agency, if any)
2. Business contacts/networking with foreign tour agencies
(State name of agency, if any)
3. Attach supporting letters from agencies

F. CONCLUSION
1. State other matters that can support your application.

ADDRESSES OF REGIONAL LICENSING OFFICES

All applications must be submitted to the nearest Regional Licensing Office as follows:
Applications from the Federal Territories of Kuala Lumpur and Putrajaya, Selangor,
Negeri Sembilan, parts of Pahang (Temerloh, Jerantut, Raub, Bentong, Kuala Lipis,
Mentakab, Fraser’s Hill, Genting Highlands and Cameron Highlands) and parts of Perak
(Ipoh City,Tanjung Malim, Tapah, Teluk Intan, Lumut, Pulau Pangkor, Sitiawan, Slim
River and Batu Gajah)

Central Region Licensing Office

Ministry of Tourism, Malaysia
33rd Floor, Menara Dato’ Onn
PWTC, 45 Jalan Tun Ismail
50694 Kuala Lumpur

Applications from Kelantan, Terengganu and parts of Pahang (Kuantan town, Pekan
District and Maran)

Eastern Region Licensing Office

Ministry of Tourism, Malaysia
No 5C & 5D, Wisma MPKT, Jalan Hiliran
20300 Kuala Terengganu
Terengganu Darul Iman

Applications from Kedah, Penang, Perlis and north Perak (Taiping District, Grik,
Lenggong, Sg Siput, Kampar, Kuala Kangsar and Krian)

Northern Region Licensing Office

Ministry of Tourism, Malaysia
Kedah State Tourism Complex
Section 20, Jalan Raja
05000 Alor Setar
Kedah Darul Aman

Applications from Johor, Melaka and parts of Pahang (Kuala Rompin and Pulau Tioman)

Southern Region Licensing Office

Ministry of Tourism, Malaysia
Level 5-02, 5th Floor, JOTIC Building
No 2, Jalan Air Molek
80000 Johor Baharu
Johor Darul Takzim

Applications from Sabah and Federal Territory of Labuan

Sabah Region Licensing Office

Ministry of Tourism, Malaysia
Lot D6, 5B, 6th Floor, Block D
PO Box No 6, EPF Building
49 Jalan Keramunsing
88100 Kota Kinabalu
Sabah

Applications from Sarawak

Sarawak Region Licensing Office
Ministry of Tourism, Malaysia
5th Floor, Sultan Iskandar Building
Jalan Simpang Tiga
93300 Kuching
Sarawak
 (TOBTAB ADDITION OF SCOPE)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR

APPLICATION FOR ADDITIONAL SCOPE IN TOUR OEPRATING AND TRAVEL
AGENCY BUSINESSES

Ticked by For office

Please submit 2 copies applicant (9) use (9)

1. Form 1 (Regulation 3)
(Form signed by director/company secretary and bearing the company stamp)

2. Complete working paper according to guideline

Documents to be submitted with working paper:

(i) Academic/professional certificates of Board of Directors & shareholders
(ii) Work experience of Board of Directors, shareholders, management and staff
(iii) Tour packages offered and examples of packages
(iv) Supporting letters of networking/business contact with foreign agencies
(outbound only)

3. Submit the relevant forms/documents:

(If there are any changes)
*Form 9 – Certificate of Incorporation
Form 13 – Change of Name of Company
*Form 24 – Return of Allotment of Shares
*Form 32A – Transfer of Securities
*Form 49 – Return Giving Particulars in Register of Directors, Managers and
Secretaries and Changes in Particulars

4. Current audited annual financial statement of company’s main office

* Must be certified by Registrar of Companies

5. Processing fee of RM100.00 in the form of bank draft/postal order made payable to
Pesuruhjaya Pelancongan (Commission of Tourism)

For office use:

Penalty owing Yes RECEIVED

No
DATE READY
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 TOBTAB (ADDITIONAL BRANCH)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR

APPLICATION FOR LICENCE FOR ADDITIONAL BRANCH OFFICE OF TOUR
OPERATING AND TRAVEL AGENCY BUSINESSES

Ticked by For office

Please submit 2 copies applicant (9) use (9)

1. Form 3 (Regulation 7)
(Form signed by director/company secretary and bearing the company stamp)

2. Complete working paper according to guideline

3. Documents to be submitted with working paper:

(If there are any changes)

Form 13 – Change of Name of Company

*Form 24 – Return of Allotment of Shares
*Form 32A – Transfer of Securities
*Form 49 – Return Giving Particulars in Register of Directors, Managers and
Secretaries and Changes in Particulars

4. Current audited annual financial statement of company’s main office

5. Examples of tour packages offered (if different from main office)

* Must be certified by Registrar of Companies

6. Processing fee of RM50.00 (separate form and processing fee for each branch) in
the form of bank draft/postal order made payable to Pesuruhjaya Pelancongan
(Commissioner of Tourism)

For office use:

Penalty owing Yes RECEIVED

No
DATE OF HANDING OVER
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no +603-2696 3
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 TOBTAB (RENEWAL)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR

APPLICATION FOR TOUR OPERATING AND TRAVEL AGENCY BUSINESS
LICENCE RENEWAL

Ticked by For office

Please submit 1 copy applicant (9) use (9)

1. a) Main office Form 5 (Regulation 9)

b) Branch Form 6 (Regulation 9) (if any branches)
(Form signed by director and bearing the company stamp)

2. Submit the relevant forms/documents:

(If there are any changes)

*(i) Resolution of Company Director

*(ii) Form 24 – Return of Allotment of Shares
*(iii) Form 49 – Return Giving Particulars in Register of Directors, Managers and
Secretaries and Changes in Particulars
*(iv) Form 44 – Notice of Situation of Registered Office & Office Hours

3. Current audited annual financial statement

4. Valid MATTA Membership Certificate

* Must be certified by Registrar of Companies

5. Processing fee of RM20.00 (separate form and processing fee for each branch)

For office use:

Penalty owing Yes RECEIVED

No
DATE READY
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 (APPLICATION FOR CHANGE OF ADDRESS)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR

APPLICATION FOR CHANGE OF ADDRESS OF MAIN OFFICE/BRANCH OF TOUR
OPERATING, TRAVEL AGENCY AND MM2H BUSINESSES

Ticked by For office

applicant (9) use (9)

1. 1 copy of application letter from company for change of address

Details of contents of letter:

a) Company’s old address

b) Company’s new address

c) Reasons for applying for change of address

NOTES:

For office use:

Penalties owing Yes RECEIVED

No
DATE OF HANDING OVER
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 (APPLICATION FOR CHANGE OF STATUS)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR

APPLICATION FOR CHANGE OF STATUS/CHANGE OF BOARD OF DIRECTORS
AND SHAREHOLDERS OF TOUR OPERATING, TRAVEL AGENCY AND MM2H
BUSINESSES

Ticked by For office

applicant (9) use (9)

1. 1 copy of application letter from company for change of status/change of members of

Board of Directors and shareholders

Details of contents of letter:

a) Names of former members of Board of Directors or former shareholders

b) Names of new members of Board of Directors or new shareholders

c) Reasons for applying for change of members of Board of Directors or

shareholders

d) Proposed change in authorised/paid-up capital

For office use:

Penalties owing Yes RECEIVED

No
DATE OF HANDING OVER
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 (NEW MM2H)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR

APPLICATION FOR NEW (MM2H) LICENCE FOR TOUR OPERATING AND TRAVEL
AGENCY BUSINESSES

Ticked by For office

Please submit 1 copy applicant (9) use (9)

1. Completed Form 1 (Regulation 3)

(form signed by director/company secretary and bearing the company stamp)
2. Current passport-sized photo of each member of Board of Directors and shareholder
3. Complete working paper according to guideline
Documents to be submitted with working paper:
(i) Academic/professional certificates of Board of Directors, shareholders,
management and staff
(ii) Work experience of Board of Directors & shareholders
(iii) Types of services offered
(iv) Supporting letters of networking/business contact with domestic & foreign
agencies
4. Memorandum and Articles of Association
(to include the words “carry on related business in MM2H Programme”)
5. *Form 9 – Certificate of Incorporation
Form 13 – Change of Name of Company
6. *Form 24 – Return of Allotment of Shares
7. *Form 32A – Transfer of Securities
8. *Form 49 – Return Giving Particulars in Register of Directors, Managers and
Secretaries and Changes in Particulars
9. *Share certificate for paid-up capital shareholders
* Must be certified by Registrar of Companies
10. Processing fee of RM100.00 in the form of bank draft/postal order made payable to
Pesuruhjaya Pelancongan (Commissioner of Tourism)

For office use:

Penalties owing Yes RECEIVED

No
DATE READY
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 MM2H

GUIDELINE ON PREPARING WORKING PAPER FOR APPLICATION FOR TOUR

OPERATING BUSINESS LICENCE
(MALAYSIA MY SECOND HOME PROGRAMME)

A. INTRODUCTION/BACKGROUND OF COMPANY
1. When established
2. Who the directors are
3. Who the shareholders are
4. Registered address (of the company)
5. Proposed operating office
6. Company objectives
7. Total number and categories of staff employed and to be employed

B. FINANCIAL STATUS
1. Authorised capital
2. Paid-up capital
3. List of assets (if any)
4. Other financial facilities, if any (e.g. overdraft)

C. EXPERIENCE OF DIRECTORS/SHAREHOLDERS/MANAGEMENT
1. Professional qualifications
2. Courses attended
3. Work experience and posts held
4. Other experience
• Attach biodatas of shareholders/Board of Directors and top management
• Attach testimonials from respective parties

D. MARKETING STRATEGY AND PLANS

1. Objectives
2. Marketing (target groups)
3. State marketing experience in Malaysia My Second Home Programme, including
achievements in the past three years, if any
4. State types of services and schedule of fees for foreigners who wish to
participate in the Malaysia My Second Home Programme
5. Other related matters

E. BUSINESS CONTACTS/NETWORKING
1. Business contacts/networking with domestic tour agencies/agents
(State name of agency/agent, if any)
2. Business contacts/networking with foreign tour agencies/agents
(State name of agency/agent, if any)
• Attach supporting/certification letters from relevant parties

F. CONCLUSION
1. State other matters that can support your application.
 MM2H (Renewal)

CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR

APPLICATION FOR (MM2H) LICENCE RENEWAL OF TOUR OPERATING AND
TRAVEL AGENCY BUSINESSES

Ticked by For office

Please submit 1 copy applicant (9) use (9)

1. a) Main office Form 5 (Regulation 9)

(Form signed by director and bearing the company stamp)

2. Processing fee of RM20.00

3. Submit the relevant forms/documents:

(If there are any changes)

*(i) Form 24 – Return of Allotment of Shares

*(ii) Form 49 – Return Giving Particulars in Register of Directors, Managers and
Secretaries and Changes in Particulars
(iii) Form 44

4. Current audited annual financial statement

* Must be certified by Registrar of Companies

For office use:

Penalties owing Yes RECEIVED

No
DATE READY
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR ISSUE OF
FAST-TRACK LICENCE OF TOUR OPERATING, TRAVEL AGENCY AND MM2H
BUSINESSES

Ticked by For office

Please submit 2 copies applicant (9) use (9)

1. Office rental/purchase agreement letter

2. Photographs of office (exterior and interior)

3. Floor plan
(office area 400-plus sq ft)

4. MATTA letter/licence (for TOBTAB only)

NOTE:

The licence will be issued after the documents are found to be correct and accurate. If
the documents are found suspect or incorrect during inspection of the premises, the
issued licence will be revoked.

For office use:

Penalties owing Yes RECEIVED

No
DATE OF HANDING-OVER
Complete
Incomplete PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 CHECK LIST OF SUPPORTING DOCUMENTS TO BE SUBMITTED FOR NEW
APPLICATION FOR/EXTENSION OF EXPATRIATE

NAME OF COMPANY: ____________________

LICENCE NO : ____________________

Ticked by For office

applicant (9) use (9)

1. Application letter from company on the application of the expatriate with complete
working paper and reasons why the services of the expatriate are needed

2. Application form

3. Profile of expatriate complete with information

*copy of passport
*academic certificates
*work experience

4. Employment offer letter from company to expatriate

5. Letter of certification of application from Immigration Department

6. 1 photo

For office use:

Complete RECEIVED
Incomplete
DATE READY
PLEASE CONTACT
Name of officer
Tel no
Remarks:______________________________________________________________

Checked by :_____________________ Certified by :_______________________

Signature :_____________________ Signature :_______________________
Date :_____________________ Date :_______________________
 Form KPL/LN 6
TOBTAB/MM2H LICENCE RENEWAL

Date of receipt Duration of licence 3 years

of application 4 October 2007 applied for (2007-2010)
Licence fee RM125.00 x 3 years
Expiry date of
licence 31 December 2007

1. Name of Company : CROCKER RANGE RENT A CAR SDN BHD

2. Operating Address : Lot No 19, 1st Floor, Towering Industrial Centre,

4th Mile, Jalan Penampang, 88300 Penampang,
SABAH
Tel : 088-268040 Fax : 088-262040

3. Paid-up Capital : RM100,000.00 Status: Changed/Unchanged

4. Main Office Licence No : 3010

Date Approved : 11 January 1996

5. *Branch Office Licence No: -

Date Approved : -

6. Number of days late and total penalty imposed (if any):

Less than 10 days’ delay Less than 20 days’ delay

- RM100.00 - RM150.00

Less than 30 days’ delay Delay exceeding licence validity

- RM200.00 period – RM300.00 or cancellation

7. Application for

Main office * Branch

8. Type of Business Licensed

Inbound Outbound Ticketing Inbound MM2H

IO IT OT IOT

9. Examples of Packages Submitted Not Submitted

Eco Health Education Nature & Adventure

Agro Sport & Honeymoon City & Island ___________

Diving Tour
10. *Market
 Chinese Arabian Japanese Korean

European Indian Local _________

11. Change in Company Status without Approval - YES

Share Capital Shareholder

Location/Premises Member of Board of Directors Name of company

12. Audit Report – 31 December 2006

Turnover/Revenue RM –

Profit after tax RM

Loss after tax RM 1,390.00

13. Approved Change in Company Status - YES

Shareholders on 28 March 2000 Member of Board of Directors on 28 Mar 2000

Operating Office on Equity on

Name of Company on

14. Percentage of Ownership of Company’s Paid-up Capital

Bumiputera – 100% Non-Bumiputera

Foreign nationals Company

15. Total number of tourists for MM2H and types of services in current year:

No of Tourists Real estate/housing/Vehicle

No of Tourists Consultants

No of Tourists ______________________

Comments KPPT: PPT:

Application for Licence Renewal for:-

3 years 2 years 1 year

Documents:-

Audited Financial Report Annual Revenue RM354,667.25

 31 December 2006
Profit RM

Loss RM1,390.00

*MATTA – copy of letter

*Packages submitted

Offences

Penalty

Recommendation:

3 years 2 years 1 year Not approved

Penalty must be settled before licence is handed over

Others. Company has made changes in structure of members of

Board of Directors and shareholders and increased paid-up capital without
approval of the ministry. Renewal is supported for 3 years from 2005 – 2007.

Date: 02 August 2007 ……………………………..

Signature

*For TOBTAB only

Decision KPSU/ PSU Regional Office: Head of Regional Office

Approved 3 years 2 years 1 year

Not Approved

Penalty Settled

Note: Licence is to be handed over after fee and penalty have been settled

Date …………………………….
Signature
 Form KPL/PLN 4
EVALUATION FORM FOR APPLICATION FOR CHANGE IN STATUS OF COMPANY,
SECTION 17, TOURISM INDUSTRY ACT 1992 AND TOURISM INDUSTRY
REGULATIONS 1992

1. CHANGE IN STATUS OF COMPANY

Share Capital

Change in Shareholders

Board of Directors

Change in Name of Company

Premises Location

2.
Licence No KKKP/PL3010
Type of Licence Inbound
Date of Approval 11.01.1996
Paid-up Capital RM50,000.00

3. CHANGE OF NAME OF COMPANY

(a) Original Name of Company New Name of Company

(b) Justification for Change of Name of Company

4. CHANGE OF COMPANY ADDRESS

(a) Old Address New Address

Lot No 19, 1st Floor Lot FG 13, Block F, Ground Floor
Towering Industrial Centre Tanjung Aru Plaza, Jln Mat Salleh
4th Mile, Jalan Penampang 88100 Tanjung Aru, Kota Kinabalu
88300 Penampang, Sabah

(b) Justification for Change of Company’s Operating Office:

To generate the business after a long period of inactivity

5. CHANGE IN COMPANY PAID-UP CAPITAL

(a) Previous Company Paid-up Capital New Company Paid-up Capital

Authorised : RM100,000.00 Authorised : RM100,000.00
Paid-up : RM50,000.00 Paid-up : RM100,000.00

(b) Justification for Necessity of Change in Capital:

To generate the business after a long period of inactivity
6. CHANGE IN COMPANY SHAREHOLDERS

(a) Former shareholders

Name/IC No No of Shares Nationality

(%)
Ellen Binti Sikodol 10,000.00 Malaysian
660614-12-5144 20% (Bumiputera
/Kadazan)
Fiona Andrew 20,000.00 Malaysian
690524-12-5092 40% (Bumiputera
/Kadazan)
Finella Siambun 20,000.00 Malaysian
720817-12-5410 40% (Bumiputera
/Kadazan)

New shareholders

Name/IC No No of Shares Nationality

(%)
Ellen Binti Sikodol 30,000.00 Malaysian
660614-12-5144 30% (Bumiputera
/Kadazan)
Leonie Lawrence 35,000.00 Malaysian
880603-12-574 35% (Bumiputera
/Kadazan)
Annie Binti Lai Kui 35,000.00 Malaysian
62022-12-5708 35% (Bumiputera
/Kadazan)

(b) Justification for necessity of change in share

Change in share is necessary following the resignation of Fiona Andrew and
Finella Siambun.

7. CHANGE OF MEMBERS OF COMPANY’S BOARD OF DIRECTORS

(a) Former Board of Directors

Name/IC No Nationality
Fiona Andrew Malaysian
690524-12-5092 (Bumiputera)
Finella Siambun Malaysian
720817-12-5410 (Bumiputera)

New Board of Directors

Name/IC No Nationality
Ellen Binti Sikodol Malaysian
660614-12-5144 (Bumiputera)
 Leonie Lawrence Malaysian
880603-12-574 (Bumiputera)
Annie Binti Lai Kui Malaysian
62022-12-5708 (Bumiputera)

(b) Justification for Change of Members of Board of Directors

Change of directors is necessary following the resignation of Fiona Andrew and
Finella Siambun.

8) Comments: KPPT PPT

1) Operating period of more than 2 years

2) Violation of Tourism Industry Act 1992

3) Change without approval

4) Penalty imposed

Note: Application for the company’s change of status involves an increase of paid-up
capital from RM50,000.00 to RM100,000.00, change of shareholders, members of Board
of Directors without approval and change of location from Penampang to Kota Kinabalu.
A change of location was not considered as the minimum paid-up capital for Kota
Kinabalu is RM200,000.00. The company is requested to increase paid-up capital
before an application for change of location can be considered.

Recommendation:

Considered Not Considered

Note: A change of location was not considered as the minimum paid-up capital for
Kota Kinabalu is RM200,000.00.

Date: ______________________
PPT (PLN) 2

9) Recommendation KPSU PSU

Penalty must be settled before the licence is handed over.

Note:

Recommended Not Recommended

Date: ___________________________
(KPSU/PSU)
10) Decision: SUB

Penalty must be settled before the licence is handed over.

Approved Not Approved

For:

Members of Board of Directors Members of Board of Directors

Shareholders Shareholders

Paid-up Capital Paid-up Capital

Name of Company Name of Company

Location Location

Note:

Date: __________________________
(Kudratullah Fatimy B Afandi)
SUB (PLN)
 CERTIFICATION FOR ISSUE OF LICENCE
Licensing Division, Ministry of Tourism

To: KPPT (PLN) 1

TOBTAB Unit, Licensing Division

File Reference
Name of Company/
Address

Telephone No

Field Inbound Outbound Ticketing

(Mark 9)
Status of premises New New (branch) Relocation of premises
(Mark 9)

It is certified that the fast-track issue of new licence is based on the complete documents
submitted to Licensing Division of the Ministry of Tourism (mark 9):

1. Office rental/purchase agreement letter

2. Photographs of office ( exterior and interior)

3. Floor plan
(office area of 400-plus sq ft)

4. MATTA letter/licence (for TOBTAB only)

Certified by: Checked by:

(NORALIAH ABD RAHMAN) (WAN NOR ASMAHANI W SALAM)

Date: Date:

Recommendation above is APPROVED/NOT APPROVED

PSU (PLN) 1
 MINISTRY OF TOURISM, MALAYSIA
(Licensing Division)

REPORT ON PREMISES INSPECTION

(TOUR AND TRAVEL AGENCIES)

Please mark (9) in relevant box

A – PURPOSE OF INSPECTION

New Premises Relocation of Premises Follow-up No…… Complaint

Fast Track Fast Track

Rental Agreement Photographs of Office Interior/Exterior Floor Plan

B – NAME OF INSPECTING OFFICER

i) Date :
ii) Time :

C – DETAILS OF COMPANY

1.Name and Address

(a) Main Office KPL Licence No Date of Licence

Field : Inbound
Outbound
Ticketing
Tel No: Inbound MM2H
Fax No:
E-mail:

(b) Branch KPL Licence No Date of Licence

Field : Inbound
Outbound
Ticketing
Tel No:
Fax No:
E-mail:

2. Report on Physical Inspection of Premises

(a) Position of Premises
(b) Area sq ft (c) Rental Rate RM………. per month
(d) Sufficiency of Office Equipment
Sufficient Insufficient
(e) Sign Board Yes No
(f) KPL Licence Displayed Not Displayed
(g) Account Statement Yes No
(For branch only)
(h) Board of Directors/ Changed Unchanged
Shareholders

3. Details of Staff
(a) No of Staff Malaysians Foreigners
(b) EPF Contribution Yes No
(c) Company Status Private Limited Co-operative Others

D – DECLARATION OF COMPANY

I confirm that the details given above are true.

Name Identity Card No

Position

Signature/Official Company Stamp

E – COMMENTS/RECOMMENDATION OF INSPECTING OFFICER

Premises Suitable Premises Unsuitable Re-inspection

Comments

Signature of Officer Signature of Officer

F – DECISION OF PSU

Approved Not Approved Re-Inspection

Comments

Date

Signature of Officer
Task List of Head of Tour Operating Business and Travel Agency Business Unit
(TOBTAB) - PSU (PLN) 1

• To head and administer Tour Operating Business & Travel Agency Business
(TOBTAB) Unit

• To assist the KPSU (PLN) 1 in formulating licensing policies on TOBTAB

• To manage and process new applications, appeals, renewal of TOBTAB

business licences

• To coordinate and process applications for additional branches, change in

company information, change of TOBTAB company structure

• To organise and attend discussions and meetings with non-governmental

organisations (NGOs) from time to time on matters related to TOBTAB

• To prepare employment permit of expatriates and representative offices

• To handle cancellation letters of tourism enterprises

• To study and improve the standard of TOBTAB services

• To carry out other tasks as directed from time to time

 TOBTAB UNIT

RESTRUCTURING OF TASK LIST

Responsible Task Region Responsible

Officer Officer
1. To receive, check, process and prepare All regions KPPT 1
PSU (PLN) 1 projection papers for all TOBTAB
appeals to be tabled at meeting of
Licence Evaluation Committee

2. To prepare projection paper for All regions KPPT 1

approval of KSU and the minister

3. To issue and post temporary All regions KPPT 1

approval/rejection letters for TOBTAB

4. To issue and post temporary All regions KPPT 1

approval/rejection letters for MM2H

5. To receive, check, process and All regions KPPT 1,

recommend change of status of PPT 1 2
TOBTAB & MM2H for approval of SUB

6. To receive and process application for All regions KPPT 1

extension of time for preparation of
TOBTAB premises

7. To issue cancellation letters of All regions KPPT 1

temporary approval letters

8. To receive and process appeals for All regions KPPT 1,

change of status, appeals against PPT 1 & 2
penalty and appeals for inspection of
TOBTAB and MM2H premises

9. To issue cancellation notice 8(1) & 2 to All regions PPT 1 & 2

TOBTAB and MM2H companies

10. To prepare cancellation notice 8(3) for All regions PPT 1 & 2
approval of KSU and cancellation letter
to companies

11. To receive, check and process All regions KPPT 1,

applications for expatriates PPT 1

12. To receive, check and process All regions PPT 1

applications for representative offices

13. Other tasks as directed from time to All regions

time
Responsible Task Region Responsible
Officer PT

KPPT (PLN) 1 1. To check and update projection papers Northern PT 3

of new applications, additional scope
and additional branches for TOBTAB

2. Secretariat to prepare meeting papers All regions PT 1

of Evaluation Committee PT 2
PT 3

3. To issue and post temporary All regions PT 3

approval/rejection letters for TOBTAB

4. To issue and post temporary All regions PT 1

approval/rejection letters for MM2H

5. To receive, check and process change i. Northern PT 3

of status and issue TOBTAB licence (issue PT 2
licence)

6. To receive and process application for All regions PT 3

extension of time for preparation of
TOBTAB premises

7. To issue cancellation letters of All regions PT 3

temporary approval letters

8. To receive and process appeals for Northern PT 3

change of status, appeals against
penalty and appeals for inspection of
TOBTAB and MM2H premises

9. Other tasks as directed from time to

time
Responsible Task Region Responsible
Officer PT

PPT (PLN) 1 1. To receive, check and process new Southern PT 3

applications, addition of scope and and
addition of branch for TOBTAB Eastern

2. To receive, check and process new i. PT 3

MM2H applications Southern
ii.
Northern
iii. Eastern
PT 1
3. To receive, check and process change of i.
status and issue TOBTAB licence Southern
ii. Eastern

4. To receive, check and process change of i. PT 2

status and issue MM2H licence Southern
ii.
Northern
iii. Eastern

5. To receive, check and process All regions PT 1

applications for expatriates

6. To receive, check and process All regions

applications for representative offices

7. To issue cancellation notice 8(1) & 2 to Sabah PT 1 & 2

TOBTAB and MM2H companies Central
Sarawak

8. To prepare cancellation notice 8(3) for Sabah PT 1 & 2

approval of KSU and cancellation letter Central
to companies Sarawak

9. Other tasks as directed from time to time

Responsible Task Region Responsible
Officer PT

PPT (PLN) 1. To receive, check and process new Sabah PT 2

2 applications, addition of scope and and PT 1
addition of branch for TOBTAB Sarawak

2. To receive, check and process new Sabah PT 2

MM2H applications and PT 1
Sarawak

3. To receive, check and process change of i. Sarawak PT 1

status and issue TOBTAB licence ii. Sabah PT 2

4. To receive, check and process change of i. Sarawak PT 1

status and issue MM2H licence ii. Sabah PT 2

5. To issue cancellation notice 8(1) & 2 to Northern, PT 3

TOBTAB and MM2H companies Southern PT 1 & 2
& Central
Eastern

6. To prepare cancellation notice 8(3) for Northern, PT 3

approval of KSU and letter of Southern PT 1 & 2
cancellation to companies & Central
Eastern

7. Other tasks as directed from time to time

1. To prepare TOBTAB and MM2H monthly PT 2

statistics PT 1

2. To process applications for Muassasah PT 2

agreement

3. To update TOBTAB files and data from PT 2

time to time
Task List for Administrative Assistant N17

No Task List
1. To receive/check/process new application forms/branches/prepare licences and
stickers/change of company structure for TOBTAB Unit forwarded by regional
offices and counters
2. To receive/check/process new application forms/prepare licences and
stickers/change in company structure in tour agencies and MM2H forwarded by
regional offices and counters
3. To prepare monthly statistical reports for TOBTAB and MM2H at all regional
offices
4. To prepare letters recommending Muassasah agreements if companies submit
application directly to HQ
5. To update TOBTAB and MM2H registration information in data/record/system
from time to time
6. To perform counter duties according to schedule prepared by Senior
Administrative Officer
7. To issue penalty letters for the Central Region before handing over to the
respective regions
8. Other tasks as directed by superior from time to time
 WORK PROCESS MANUAL

Task 1 (i): Application Process for New TOBTAB and MM2H Licences

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive application letters/forms Tourism Industry
KPL/LN/1 and check documents. If Act 1992 and
complete, hand over the documents to regulations made
Administrative Assistant for Licensing to thereunder
receive processing fee/issue receipt/ file
register and open temporary file
2. To process applications/files according to
guideline and conditions as well as policy
set
3. To prepare projection paper/evaluation
and give comments and recommendations
on the application
4. To hand over the projection Committee
paper/completed evaluation to Secretariat for Evaluation
of Committee for Evaluation and and
Certification of Application and Appeal of Certification
Licence (JKPPRL) for approval of Application
and Appeal
of Licence
5. To set date for meeting and table all KSU
projection papers at the meeting
6. To prepare minutes and comments on KSU
decisions made at the meeting for
signature
7. If application is approved, send decision
letter to applicant to fulfil conditions for
approval
8. If rejected, send decision letter to applicant
 WORK PROCESS

TASK 1 (ii): Application Process for Additional TOBTAB Licence/Branch

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive application letters/forms Tourism Industry
KPL/LN/2 and check documents. If Act 1992 and
complete, hand over the documents to regulations made
Administrative Assistant for Licensing to thereunder
receive processing fee/issue receipt and
(direct settlement at head office). If
received from branch/region, request for
file from head office.
2. To process applications/files based on
guideline and conditions as well as policy
set
3. To prepare projection paper/evaluation
and give comments and recommendations
on the application
4. To hand over the projection paper/ Committee
completed evaluation to the Secretariat of for Evaluation
Committee for Evaluation and Certification and
of Application and Appeal of Licence Certification
(JKPPRL) for approval of Application
and Appeal
of Licence
5. To set date of meeting and table all
projection papers at the meeting
6. To prepare minutes and comments on KSU
decisions made at meeting for signature
7. If application is approved, send decision
letter to applicant to fulfil conditions for
approval
8. If not approved, send decision letter to
applicant
 WORK PROCESS

TASK 1 (iii): Application Process for Additional TOBTAB Scope Licence

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive application letters/forms Tourism Industry
KPL//LN/5 and check documents. If Act 1992 and
complete, hand over the documents to regulations made
Administrative Assistant for Licensing to thereunder
receive processing fee/issue receipt and
(direct settlement to head office). If
received from branch/region, request for
file from head office.
2. To process applications/files based on
guideline and conditions as well as policy
set
3. To prepare projection paper/evaluation
and give comments and recommendations
on the application
4. To hand over the projection paper/ Committee
completed evaluation to the Secretariat of for Evaluation
Committee for Evaluation and Certification and
of Application and Appeal of Licence Certification
(JKPPRL) for approval of Application
and Appeal
of Licence
5. To set date of meeting and table all KSU
projection papers at the meeting
6. To prepare minutes and comments on KSU
decisions made at meeting for signature
7. If application is approved, send decision
letter to applicant to fulfil conditions for
approval
8. If not approved, send decision letter to
applicant
 WORK PROCESS

TASK 1 (iv): Application Process for TOBTAB Licence Renewal

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive application letters/forms Tourism Industry
KPL//LN/6 and check documents. If Act 1992 and
complete, hand over the documents to regulations made
Administrative Assistant for Licensing to thereunder
receive processing fee/issue receipt and
(direct settlement to head office).
2. To process applications/files based on
guideline and conditions as well as policy
set
3. To prepare evaluation and give comments
and recommendations on the application
4. To hand over file together with application
form/ completed evaluation to PSU for
approval
5. If application is approved, hand over file to
Administrative Assistant for Licensing to
issue licence, letter and send to company
6. If not approved, send decision letter to
applicant
 WORK PROCESS

TASK 2 (i): Application Process for Change of TOBTAB Shareholders/Board of

Directors

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive application letters/forms Tourism Industry
KPL/LN/4 from PSU(PLN) 1 for Act 1992 and
checking/processing of documents regulations made
thereunder
2. To request file from Administrative
Assistant
3. To check and scrutinise application based
on old information and changes to be
processed
4. If reasons for change are reasonable and KPSU(PLN)/
not questionable according to conditions PSU(PLN)
and policy, send evaluation file to
KPSU(PLN)/PSU(PLN) for support
5. After the support of KPSU(PLN)1/ SUB(PLN)
PSU(PLN)1, forward file to SUB(PLN) for
approval
6. If application is approved, send letter to
notify company of decision and ask for
Forms 24 & 49 certified by Registrar of
Companies for amendment of record
7. If not approved, send decision letter to
applicant
 WORK PROCESS

TASK 2 (ii): Application Process for Change of Location of Business Premises

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive application letters/forms Tourism Industry
KPL/LN/4 from KPSU(PLN) 1 and Act 1992 and
PSU(PLN)1 for checking/processing of regulations made
documents thereunder
2. To request file from Administrative
Assistant
3. To check and scrutinise applications
based on old information and changes to
be made
4. If reasons for change are reasonable and KPSU(LN)1
not questionable according to conditions
and policy, send file and evaluation paper
to KPSU(LN)1 for support
5. After the support of KPSU(LN)1, forward SUB(PLN)
file to SUB(PLN) for approval/rejection
6. If application is approved, send letter to
notify company of decision and request
company to prepare new office within two
(2) months from date of approval. When
ready, submit office floor plan, copy of
building rental agreement and
photographs for inspection of new office.
7. After inspection is made and premises are
found suitable, submit report to PSU(PLN)
1 for approval. If not approved, send letter
to notify company of decision and request
that the company make changes
according to conditions of approval within
14 days of date of letter.
8. After approval, request the company to Commissioner
return original licence for amendment of of Tourism
address and issue replacement licence.
When ready and signed by the
Commissioner of Tourism, the licence is
sent to the company by the
Administrative Assistant.
 WORK PROCESS

TASK 3: Inspection Process of Tour Agency Premises

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive directive from KPSU(PLN)1 KPSU(PLN)1 Tourism Industry
and PSU(PLN)1 on inspection of tour PSU(PLN)1 Act 1992 and
agency company regulations made
thereunder
2. To make appointment with the tour
agency
3. To conduct inspection on the company’s
premises according to conditions set
4. To prepare inspection report on the
company premises
5. To submit inspection report to PSU(LN)1 PSU(PLN)1
for approval

6. Once approved, Administrative Assistant Commissioner

for Licensing must:- of Tourism
i. issue licence for new premises
ii. request company to return original
licence for amendment of address and
issue a replacement licence.
All licences must be signed by the
Commissioner of Tourism.
 WORK PROCESS

TASK 4 (i): Application Process for New/Extension of Expatriates

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive application letters/forms and Tourism Industry
check documents. If complete, hand over Act 1992 and
the documents to Administrative Assistant regulations made
for Licensing to receive processing thereunder
fee/issue receipt/register file and open
temporary file
2. To process applications/files based on
guideline and conditions as well as policy
set
3. To ensure approval of work permit is
obtained from Immigration Department
before projection paper is tabled at the
meeting
4. To prepare evaluation paper and give
comments and recommendations on the
application
5. If application is approved, send letter SUB (PLN)
notifying decision to applicant to fulfil /KSU
conditions for approval
6. If not approved, send notification letter to
applicant
 WORK PROCESS

TASK 4 (ii): Application Process for New/Extension of Representative Office

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive letters/application forms and Tourism Industry
check documents. If complete, hand over Act 1992 and
documents to Administrative Assistant for regulations made
Licensing to receive processing fee/issue thereunder
receipt/register file and open temporary file
2. To process application/file based on
guideline and conditions as well as policy
set
3. To prepare evaluation paper and give SUB
comments and recommendations on the (PLN)/KSU
application
4. If application is approved, send letter
notifying decision to applicant to fulfil
conditions for approval
If not approved, send notification letter to
applicant
 WORK PROCESS FOR TOBTAB UNIT APPEAL

TASK 5 (i): Application Process for New Licence/Additional Scope/Additional

Branch

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive letters from companies Tourism Industry
appealing for new licence/additional Act 1992 and
scope/additional branch of TOBTAB and regulations made
MM2H thereunder
2. To obtain relevant file from Administrative
Assistant
3. To check and scrutinise applications
based on original applications (the first)
and reasons for rejection
4. If rejection was owing to insufficient
information and failure to comply with
conditions and policy, request applicant to
submit necessary information
5. If conditions set for supporting documents
have been fulfilled and are not inconsistent
with existing policy, prepare
projection/evaluation paper (KPL/LN/3)
and make recommendation
6. To check evaluation paper to ensure that it
is correct
7. To hand over completed/correct Secretariat of
projection/evaluation paper to Secretariat Committee
of Committee for Evaluation and for Evaluation
Certification of Application and Appeal of and
Licence (JKPPRL) for approval Certification
of Application
and Appeal
of Licence
8. To prepare projection paper and decision KSU/minister
for KSU & minister for approval
9. If application is approved, send temporary
approval letter to applicant to fulfil set
conditions
10. If not approved, send decision rejection
letter to applicant
 TASK 5 (ii): Appeal for Inspection of TOBTAB/MM2H Premises

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive appeal letters for inspection of PSU Tourism Industry
premises from companies/regional offices Act 1992 and
regulations made
thereunder
2. To study reasons for rejection based on
set guideline
3. To hand over results of study to approving PSU / KPPT /
officer for re-inspection if premises are PPT
found suitable
4. To prepare inspection report on premises PPT / PT
to PSU for approval
5. To issue either licence following decision PT
by PSU if premises are found suitable
according to set conditions or rejection
letter to company
TASK 5 (iii): Appeal on Change of Status

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive appeals for change of status PSU Tourism Industry
(name of company, location of company, Act 1992 and
members of Board of Directors, regulations made
shareholders) from companies/regional thereunder
offices
2. To study reasons for rejection based on
set guideline
3. To forward results of study, whether SUB
recommendation/rejection, to
undersecretary for approval
4. To issue decision letter to company PPT / PT

TASK 5 (iv): Appeal against Penalty

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive appeals against penalty from PSU Tourism Industry
companies/regional offices for cases of Act 1992 and
reduction/exemption/cancellation of regulations made
penalty thereunder
2. To study reasons for appeal based on
justification forwarded by company
3. To forward results of study, whether SUB
recommendation/rejection, to
undersecretary for approval
4. To prepare decision of appeal for PPT / PT
companies
 TASK 5 (v): Appeal against Cancellation of Company Licence

NO WORK PROCESS APPROVING LAW/REGULATION

OFFICER
1. To receive appeals against penalty from KPSU Tourism Industry
companies/regional offices for cases of Act 1992 and
cancellation of company licence regulations made
thereunder
2. To study reasons for appeal based on
justification forwarded by company
3. To prepare projection paper on result of KSU/minister
study for KSU & minister for approval
4. To prepare decision of appeal for PPT/PT
companies

Justification for Appeal against Cancellation of Licences

1) Expiry of licence exceeds 5 years – REJECT

2) Expiry of licence less than 5 years – prepare working paper
3) Cancellation notice 8(2) within 14 days – submit certification/recommendation
for licence cancellation to KSU
4) Appeal against cancelled licence – submit appeal paper for decision of minister