JONATHAN ROBERT KERNAGHAN

9, Ashtree Cottage, Rathfriland Road , Newry BT34 1LF

Email Kernaghan-j@email.ulster.ac.uk
Telephone 07793032042
OBJECTIVE
Having recently completed my undergraduate studies, I am interested in developing my skills and interests in areas in and
beyond my degree. Although my academic qualifications are focused primarily on Information, Communication, Technology,
my personal interest ultimately lies in customer service. Having I.T. experience, I aim to identify the needs of any customer,
meet the needs of any customer and leave them entirely satisfied with the service they have received, also supporting them
afterwards and maintaining them as a loyal customer using the services.
EDUCATION
Bachelor of Honours Information Communication Technology Sept 2006-June 2010
University Of Ulster Jordanstown 2:2
Associate Bachelors Degree in Computer Science September 2004 – September 2006
University of Ulster Jordanstown pass
Double Award V.C.E. in ICT September 2001 – September 2003
Key Skills Level 2 in ICT, Mathematics, and English
Newry and Kilkeel Institute of Further and Higher Education

G.C.S.E 4A 5B 2C Education September 1996 – September 2001

Newry High School

WORK EXPERIENCE, QUALIFICATIONS, AND HONOURS

Starbucks Coffee House Northern Ireland, February 2011- present
Barrista
 Developed outstanding customer service skills by working in a demanding atmosphere
 Responsible for the opening of the shop in the mornings, preparing the store for the busy day ahead
 Meeting customers unique desires

Hollister Co Abercrombie and Fitch September 2009- present

 Illustrated to me how a multinational company operates, the stages it must address to succeed in a multimillion pound
industry
 How to ensure the store is presentable to encourage customers to purchase items
 Work in fast paced atmosphere

Goldsmith Jeweller by Aurums Holdings December 2010 to present

 Provide a outstanding customer service
 Greet and meet customers, find their needs, meet their needs and offer future support and leave client with an experience
to remember so they will return
 Be able to sell and up sell products

Camp Wonderland, Sharon, Massachusetts USA, June 2010-Sept 2010

Camp Counsellor
 Gained a vast amount of knowledge on social work, mentoring and being a role model for children
 Operated efficiently in a diligently challenging environment

South Eastern Education and Library Board (SEELB), Belfast, Northern Ireland, September 2009 - September 2010
Information Technology Placement Student one year internship
 Provided insight and expertise into the functional working of a renowned regional education company
 Teamwork, time management, negotiating, and oral and written communication skills
 Led colleagues by offering solutions to complex IT and other computer-related problems
 Cultivated a strong, mutually beneficial relationship between SEELB and the University of Ulster
 My university placement year, where Was chosen out of a lot of candidate from two major Northern Ireland universities
 Working by ones self on ones own initiative, preparing my own daily schedule and completing jobs as them, come along
Languages: French conversational & English

I.T. Skills: Microsoft Office, Adobe Photoshop, Flash, HTML, XML, CSS, Apache, Microsoft SQL Server, Linux, Java script,
networks, Windows and mackintosh operating systems
Duke of Edinburgh Bronze Badge and Certificate
 Led others in developing navigations skills, using a compass and a map, and administering first aid
 Built strong professional relationships, developed solid group working skills, and interacted with different cultures
 Involved a lot of decision making, taking on board other ideas and decisions and respecting them and working with them
and helping people make the correct choices as this was a big team of group work
 Take criticism in order to improve

REFERENCES

Jen Forster
Director
Address: Camp Wonderland, 186 Massapoag Avenue, Sharon Massachusetts, United States
Phone: International (001) 339 502 5900

Stephen Drysdale
SEELB Supervisor
Address: Grahamsbridge Road, Dundonald, Northern Ireland BT34 1JY
Phone: 028 9056 6200
Mike McTear
Dissertation Supervisor
Address: University of Ulster, Shore Road, Jordanstown, Northern Ireland BT37 0QB
Phone: 028 9036 8166

Darren taggart
Manager Hollister
Address: Victoria Square Belfast
Phone: 028 9043 8154