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A RESEARCH PAPER
By
Ram Singh
Reg. No. 05XQCM6072
STUDENT DECLARATION
original work and no part of the work has been submitted for any
Date:
ACKNOWLEDGEMENT
research paper.
encouragement.
Date:
PRINCIPAL’S CERTIFICATE
not formed a basis for the award of any Degree/ Diploma of any
GUIDE’S CERTIFICATE
CONTENTS
Executive Summary 8
Objective of the Study 8
Research methodology 9
Part-A
Plan-o-gram 12
1. Introduction 13
2. Recognizing and Directing Traffic Flow 14
3. Definition of plan-o-gram 16
4. Fixturing 16
5. Lighting used in retail stores 18
6. Graphics and Signage 19
7. Merchandising Similar Products Together 20
8. Cross-Mix Merchandising 21
9. Visual Merchandising Tools and Supplies 22
10. Plan-o-gram Examples ` 23
11. Basic Criteria for creating Plano-gram 25
12. Data analysis and interpretation 26
13. Findings 33
14. Suggestions and recommendations 33
Part-B
Inventory of Retail Stores 34
1. Introduction 35
5. Objective Function 42
7. Compensating Prices 45
8. Boundary Values 46
15. Conclusions 58
16. References 61
Part-C
Vendor Managed Inventory in Retail Industry 63
1. Introduction 64
2. Definition and Concept 65
3. Conventional Fulfillment Process from Retailer Perspective 66
4. The flow of the conventional fulfillment process 67
5. VMI Fulfillment Process from Retailer Perspective 68
6. The flow of fulfillment process using VMI 68
7. Activities Involved in Establishing VMI Process 69
8. EDI Documents used in VMI 71
9. Benefits of VMI Process 72
• Retailer Benefits 72
• Supplier Benefits 73
10. Challenges and Limitations of VMI 74
11. Overcoming the Limitations 74
12. Conclusion 74
Bibliography 75
• The shopping behavior which governs the decision to buy is a function of three
stimuli viz., visual, auditory and kinesthetic; the visual stimulus is the easiest and
most widely used tool for attracting customers. Although Visual Merchandising
has long been an important part of retailing (clothing, house-wares, etc.) it is not
as well known or accepted within the food industry. While there is substantial
amount of research on each of the components of visual merchandising, a holistic
approach towards visual merchandising involving the consumers.
• . Study the merchandising factors along with Plan-o-gram and inventory that
influence the consumer buying decision for product category.
• Study the marketing mix for product category i.e. the product, its
characteristics and features, the price, the placement method used for product
category and promotional strategy used by this category (4p’s of marketing).
• Based on study of marketing mix for the product category, suggest changes in
planogram, inventory and availability that will help to increase in its sale in market.
Research methodology
Research approach:
Primary source:
Primary source of data comprises of direct interaction with people in four Big Bazaar
and different modern trade supermarkets all across Bangalore by help of past sales
record. All the required information has to be collected from this source only.
Secondary source:
The approved questionnaire for interview is the main tool used for primary data
collection in this study. The interview consists of structured and unstructured questions.
The interview questionnaire tool is mainly used because:
• Both qualitative and quantitative information can be gathered.
• Factual survey can be done.
• Opinion survey in order to secure personal opinions or on a particular matter can
be done effectively. This tool is administered through personal interview with the
target population.
The study confines itself to a few modern trade super markets and people in Bangalore
only.
SAMPLING PLAN:
1. Sampling procedure-
How should the respondents be chosen?
The sampling technique chosen are simple random sampling and stratified
Random Sampling is a sampling in which a sample is drawn probabilistically from
each group.
2. SAMPLE SIZE:-
How many respondents to be surveyed?
Due to time and other constraints, the size is 150 respondents. These samples of
Respondents are chosen randomly of different age group.
A probability sampling technique in which each element in the population has a known
and equal probability of selection. Every element is selected independently of every other
element and the sample is drawn by a random procedure from sampling frame.
ULTIMATE CONSUMER:
Ultimate consumer refers to those individuals who buy goods and services for final use or
consumption.
DATA ANALYSIS:
The data collected are analyzed and classified as required. Statistical techniques such as
frequency distribution, central Tendency, Percentages, etc, are used for analysis of
primary data. Conclusions are drawn based on the analysis and finding of primary and
secondary data.
• An attempt has been made to complete the project within the structured time
frame.
• The study is limited to Bangalore only.
• The study is not too substantial for want of more time.
PLAN-O-GRAM
Introduction: -
Going the extra distance with the display and merchandising of product throughout your
store can not only impact immediate sales but can also help you create an identity and
ambiance that work to build a loyal customer base. Unless you have a strong sense of
design, this area of your business may seem confusing. This Display and Merchandising
Guide was designed to help demystify the basics of this important facet of your retail
business by offering you new ideas and tips for general signage, directing traffic flow,
product merchandising, lighting, props and fixturing.
We have grouped our information by general topics, some of which include application
ideas for both the windows and the interior of your store. Be sure to read through the
whole guide for ideas that work best for you.
In addition to creating visual excitement, remember to keep the five senses in mind when
laying out your store. For instance, music related to your store concept and merchandise
selections will help create an overall mood. Aromatherapy can work wonders; introduce a
light scent such as perfumes or potpourri (remember to keep the scent light, a heavy odor
can drive customers away). Where appropriate, allow your customers to touch and
"experience" the merchandise.
Before you begin to adjust the design, display, and merchandising of your store you must
have a clear understanding of the image you wish to project.
To do that you will need to understand the demographics of the community in which your
store is located. What age groups are represented? What is the average income? What
lifestyle do they live or aspire to? What interests do they pursue? Within that community
you should identify the type of individual you hope to appeal to and gauge whether the
population base can support the sales volume you need to succeed. Look at competitors
within your market to see if there is a void you can fill. Whatever approach you take, a
better understanding of who you are appealing to, and the message you wish to
communicate, will make your displays more focused, more effective and easier to create.
To give you a more hands-on sense of how to display product, be sure to shop at other
stores. Whether or not the stores you visit carry like product, a trip through your local
mall can offer adaptable ideas. When you browse through the many catalogs that reach
you through the mail, look for ideas. Vignettes and presentations pictured may be
duplicated or trigger an idea for a fabulous creation. Lastly when attending our shows,
don’t forget to note the innovative exhibit display techniques you see, participate in one
of our Retail Tours or attend a Merchandising and Display seminar.
Plan-o-gram: -
The placement of merchandise that is arriving to the store can be planned out on paper by
using a Plan-o-gram before the products actually arrive to the store. A plan-o-gram is a
retailer's drawing (blueprint) which visually communicates how merchandise and props
physically fit onto a store fixture or window to allow for proper visibility and price point
options. The retailer can plan to mix the new products with current items or initiate
entirely new displays. If you have more than one store this is an excellent way to
communicate to your staff how you would like displays executed.
Planogramming is a skill developed in the fields of merchandising and retail space
planning. A person with this skill can be referred to as a planogrammer.
Fixturing
Fixturing is the furniture that holds and displays the majority of your merchandise. It is
one of the more difficult subjects to address because every store has different needs to
show its merchandise. The style of fixture you choose should reflect the store's image and
include anything from hardwood custom cabinetry to inexpensive raw wood or brass and
glass shelving. Crate and Barrel became famous by using the shipping crates in which the
product arrived as fixtures for display. Depending on the type of product you sell, the
product itself can also serve as shelving. You may sell furniture pieces that, while in your
store, can act as display units. Don't overlook antiques or unique pieces of furniture that
can create a signature look to your store.
Change and rotate the fixtures within the store to add variety and excitement to the
shopping experience. Keep in mind that some fixtures can be used for display in a
window as well as on the sales floor and fixture and window rotation is up to the
individual shopkeeper. Usually, the retailer changes the interior and window displays
according to the return pattern of their typical customer within a given period of time. For
example, if a customer shops your store twice a month, make a small change twice a
month and a dramatic change once a month. A small change can consist of switching key
The most successful fixture systems are installed to be flexible and offer you the
opportunity to make major display reconfigurations with little or no additional
investment. Use the flexibility of these fixtures on a frequent basis to add interest and
excitement to your store.
General lighting illuminates both the merchandise and the traffic path in a store. It is
usually not flexible
Accent lighting can accentuate merchandise and is usually designed for adjustability.
Most accent lighting is placed to highlight focal displays, or other areas of prime real
estate.
Task lighting is used in work areas, such as under the counter of the cash wrap or in a
stock room. This lighting is usually fluorescent and should not create shadows.
Cross-Mix Merchandising: -
Cross-Mix Merchandising is displaying a variety of seemingly unrelated products
together to create a comprehensive visual story. This type of merchandising
communicates breadth of product and educates your customer about merchandise they
may be unaware that you carry.
Cross-mixing merchandise within a Window can increase the visibility of your store
image and promote the look of a certain lifestyle for customers to buy into. It illustrates
the variety of selection or breadth of product you carry.
To cross-mix you can use larger items within your product lines as props for smaller
items. Pottery Barn has created vignettes that cross merchandise items like adirondack
chairs, lanterns, outdoor dinnerware and throws. They carry the theme into the store by
creating smaller versions of the vignette throughout various departments of their store.
Williams Sonoma created a window display including a large graphic of cherries in
bushels behind a selection of product including a Cuisinart, ceramic pie plate, measuring
spoons, pastry board and checkered towels. Their theme "pie making" was stenciled on
the window. Tiffany created a cross-mix window representing a "fantasy" lifestyle. A
small picnic table, chairs and mosquito net served as prop back-drops for a selection of
high-end dinnerware, crystal, candle holders, pitchers and serving pieces. A wide-
brimmed sun hat was draped over a chair on gravel flooring and a floral arrangement
completed the picture.
Plan-o-gram Examples: -
Photographic Plan-o-gram: -
Creation of Plan-o-gram for Real juices of Dabur Foods Limited in Big Bazaar and the
sales data and analysis are given below
DATA ANALYSIS
AND
INTERPRETATION
5000
4000
Quantity
3000
2000
1000
0
Apple Beetroot Orange Orage carrot Cucumber
carrot spinach
Flavour
Total 13 facings
This should keep in lower shelf because of the size and margin in rupee.
Flavour Total
Grape 942
Guava 2133
Litchi 3951
Mango 3806
Mausambi 620
Mix fruit 5223
Orange 4163
Pineapple 1189
Tomato 770
Cranberry 1344
1000
800
Quantity
600
400
200
0
Apple Beetroot Orange Orange Cucumber
carrot carrot spinach
Flavour
1. Apple - 2 Facings
2. Beetroot carrot - 2 Facings
3. Orange - 2 Facings
4. Orange carrot - 2 Facings
5. Cucumber spinach - 2 Facings
6.
Total No. of facings - 10 facings
This should keep in fridge section upper shelf because of the size and margin in
rupee and sales.
Flavour Total
Grape 942
Guava 2133
Litchi 3951
Mango 3806
Mausambi 620
Mix fruit 5223
Orange 4163
Pineapple 1189
Tomato 770
Cranberry 1344
6000
5000 Grape
4000 Guava
Quantity
Litchi
3000
Mango
2000 Mausambi
1000 Mix fruit
Orange
0
Pineapple
it
ry
va
le
pe
go
bi
o
hi
fru
ng
at
Tomato
pp
m
er
tc
ua
ra
an
nb
sa
Li
ra
ix
ea
G
To
O
M
au
ra
Cranberry
in
C
M
Flavour
Flavour Total
Grape 786
Guava 4199
Litchi 3567
Mango 2324
Mausambi 2292
Mix fruit 3760
Orange 3817
Pineapple 1319
5000
4000
Quantity
3000
2000
1000
0
it
va
le
pe
bi
go
e
hi
fru
ng
pp
m
tc
ua
ra
an
sa
Li
ra
ix
ea
G
O
M
au
in
M
Flavour P
3000
2500
Quantity
2000
1500
1000
500
0
Twist orange Twist papaya
Flavour
3000
2500
Quantity
2000
1500
1000
500
0
Twist orange Twist papaya
Flavour
Total - 4 facings
This should keep in upper and middle shelf of fridge section and it can compete with
frooti and other soft drinks
2500
2000
Quantity
1500
1000
500
0
Ammpanna Lemon barley Rose litchi Water melon
Flavour
Coolers 200 ml
8000
6000
Quality
4000
2000
0
Ammpanna Lemon barley Rose litchi Water melon
Flavour
• Since most customers are right handed (about 90%) they will tend to take the
product on the right hand, instead of reaching across their body to take the
product kept in left side. So we can keep fast moving juices in right and slow
moving in left side ..
• We should arrange similar brand in one shelf (horizontally).like Real juice all
flavor in one shelf.
• Keep all variant vertically at one place so that accessibility and visibility will be
convenient for the customer
• Since in big bazaar outlets and also in modern trade outlets, the shelf size is
not constant so that we have to adjust some variation in vertical
arrangement, in horizontal arrangement all outlets shelves are similar.
• Total number of facing for all juices: - 95 facings in most of modern trade
outlets.
Inventory of
Retail Stores
Introduction
KNOWLEDGE of monthly inventory trends is a useful guide for business management
and an important factor in economic analysis and planning. Trends of orders, production,
and sales require this additional item in order to be the basis of policy-making on a large
or small scale. While some data are avail able currently on inventories in the hands of
producers and wholesalers, little is available on a monthly basis concerning the stocks of
retailers, and practically nothing concerning consumers’ holdings. Retailers’ stocks on an
annual basis or at less frequent intervals are available from the Bureau of the Census and
a number of private research organizations and trade associations. On an all-commodity
basis there are available monthly reports of the Federal Reserve Board on department
stores’ inventories (and to a limited degree on several other lines). The A. C. Nielsen
Company and other organizations compile retail commodity inventories, but little of this
statistical information is published. It may be said for most trades that very little is known
of the behavior of retailers’ inventories.
Accurate data on changes in inventories and their relation to changes in the volume of
trade would be very valuable at present to several groups of interests:
1) The inventory policy of an individual retail store may be formulated more intelligently
if its management knows inventory trends in the trade. There are approximately
1,70o,ooo retail stores, whose operations might be more or less altered by the availability
of adequate information on stock movements. Both buying and selling should shift with
changes in inventory. When stocks are low, the merchant must take an active part in the
market or find himself outbid in his at tempts to replenish his shelves. Conversely,
increased competition to sell follows inventory accumulation and selling efforts
(including advertising promotion) must be quickened to offset such changes in inventory
position.
(2) The inventory position of retailers not only is a factor in their own operation but
influences schedules of producers and merchandising policies at the intermediate level of
distribution. Inherent in the more integrated phases of business is the greater importance
of single decisions. Therefore, such information is more critical to these business men in
arriving at their far-reaching decisions.
(For the last two years, knowledge of inventory positions has been increasingly needed
by those who are directing the mobilization of national re sources in an all defense effort.
The flow of goods from producers to the armed forces, lend-lease aid, or consumers,
requires the maintenance of adequate but not overabundant inventories at each of the
several levels of production and distribution.
(In broader terms, knowledge of changes in inventories, and their relation to changes in
the volume of trade, is important to the economist because changes in inventory
accumulation and depletion assist in forecasting the direction, timing and amplitude of
cyclical changes.
permanent, i.e., prices are not permitted to increase, (2) demand tends to decrease at the
end of the clearance period due to incomplete assortments and reduced merchandise
selection, (3) clearance prices are generally not advertised, which allows different pricing
policies to be used at different locations in the same geographic area, and (4) the
clearance period is so short that there is little time to correct pricing errors by reacting to
observed sales.
Motivated by these observations and other factors discussed below, our modeling
assumptions are as follows
Sales rate depends explicitly on price, seasonal variations, and inventory level.
• Sales rate is decreased by low inventory levels but not affected by high
inventory levels.
Price dependence specifies the increase in sales rate as a function of the clearance
markdown. Seasonal variations capture the increase in sales rate that tends to occur
during certain prime shopping periods, such as Christmas and back-to-school, and the
decrease that occurs at the end of the product’s season. When the on- hand inventory falls
below a certain level at any given store, the sales rate may drop. This is especially flue
for apparel when there is an incomplete selection of sizes and colors. In addition, for
some items, it is important to have sufficient inventory to create an attractive in-store
display to draw customers’ attention to the product.
A significant positive correlation between inventory levels and retail sales was found by
Wolfe (1968) and Bhat (1985). We found a similar correlation in apparel sales. However,
we argue in §3 that the inventory effects should be “one sided” in our applications, i.e.,
low inventory decreases sales, but high inventory does not necessarily increase sales. The
retailers we studied tend to intentionally schedule larger deliveries during periods of high
sales, implying that “causality” should not be attributed to high inventories, even though
positive correlation exists. On the other hand, virtually all buyers felt that inventories
below some threshold level do reduce sales, which was supported by our regression
results. Retailers often define a minimum on-hand inventory for each product, sometimes
called “fixture fill,” which is the quantity required for adequate presentation. We use this
threshold in defining the inventory effect in our model.
Competition and demand uncertainty are not explicitly captured in our sales rate model.
However, sales by competitors are implicitly reflected in the seasonally adjusted rate of
sale. This is appropriate as tong as competitors do not react directly to each others’ price
changes. For unadvertised clearance markdowns taken at the store level, competitive
reactions seem very unlikely, given that most retail chains have hundreds of stores, each
with different local competitive conditions.
Demand uncertainty clearly exists, but complicates the analysis to a great extent. Optimal
clearance pricing in the presence of gradually decreasing demand uncertainty would
require multistage pricing decisions, which would need to be jointly optimized by
stochastic dynamic programming. The state space for this problem is extremely large,
because it must capture all the possible changes in the states of information that influence
each update of the pricing policy. Because the clearance period is relatively short and
sales rates are declining, the first clearance markdown tends to be the dominant decision
x(p, H, t) = the sales rate at time t, with price p and on-hand inventory H.
Some explanation of the difference between the inventory commitment and on-hand
inventory is war ranted. The inventory commitment I(t) is defined as the sum of the on-
hand inventory H(t) plus planned future deliveries. Thus, I(t) = Io - s(t) is always non
increasing in t, but H(t) could increase at certain points in time when shipments are
received. For the purpose of my analysis, it is useful to write the sales rate in terms of
I(t), rather than H(t), because I(t) can be expressed in terms of the cumulative sales s(t).
The value ƒo defines the threshold at which the sales rate actually begins to be affected by
the on-hand inventory level. The following assumption allows the sales rate to be written
in terms of I(t).
ASSUMPTION 1:
That is, by the time sales become sensitive to the inventory level, the inventory
commitment and the on-hand inventory are equal and remain equal for the remainder of
the season. This assumption holds in general for the seasonal merchandise sold by the
retailers I studied because all deliveries of new merchandise are completed well before
the period starts. Occasionally, merchandise that is unexpectedly popular falls below the
fixture fill ƒo before the period starts. However, planned deliveries would typically be
accelerated for this merchandise, thus satisfying the assumption.
The effect of the minimum inventory level ƒo on the sales rate function can be illustrated
by graphing the function y(I) = x(p, I, t) / x(p, ƒo, t), holding p and t fixed. The special
case of a linear y(I) is illustrated in Figure 1. Since inventory above ƒo makes no
additional contribution to sales, y(I) = 1 always holds for I ≥ ƒo Clearly
It is also required that se ≤ Io, where the unsold units Io - se = I(te) are salvaged.
With Io as a decision variable, the cost function must reflect the cost of changing to Io
from the current inventory commitment, which is denoted by I’o:
The current inventory commitment I’o can often be adjusted up or down within specified
limits. Planned future delivery quantities may be reduced, for example, subject to a
cancellation charge paid to the supplier or an implicit cost reflecting loss of goodwill.
Additional units may also be ordered to increase the inventory commitment within limits.
Due to the shortness of the period, this cost model does not use time discounting or time-
based holding costs for on-hand inventory. This removes the need to consider the
delivery schedule explicitly, as long as it satisfies Assumption 1. For most items, the on-
hand inventory cannot be returned once it is placed on display and it is not cost effective
to ship on-hand units to another store. Unsold units at the end of the clearance markdown
period typically have a positive salvage value because the retailer may sell leftover
merchandise to a discounter, or donate it to charity, receiving a tax deduction.
The inventory cost therefore depends upon H0 and I’0, as well as the following
parameters:
cd= total unit cost for items delivered and displayed in the store,
ce = unit salvage value for inventory left unsold at the end of the season, and
A piecewise linear function c(I0) can be defined as follows to express the total inventory
cost:
The cost c(I0) is the total cost, reflecting both sunk costs and the cost of the change from
I’0 to I0 For Io≤ Ho, cdHo is a sunk cost and Ho — Io is excess inventory, which generates
revenue ce per unit. This revenue there fore appears with a negative sign in the cost
function. (In fact, it will never be optimal to adjust Io≤ Ho because any part of the
inventory Ho that is not sold by the end of the clearance period will simply be salvaged.)
For Ho ≤ Io≤ I’o, planned future deliveries are canceled at a unit cost r, and revenue is
generated from the salvaged units Ho - Io. For Io> I’o additional units are obtained up to
the limit Ao
Objective Function
The objective is to maximize profit, defined as revenue minus cost for the remainder of
the season. At any point in time t the profit equals the revenue obtained from the I0 units
in the inventory commitment minus the cost c(Io). The profit can be expressed as:
First-order necessary conditions (FONC) for maximizing (4) with respect to p(t), subject
to the stated constraints, can be obtained from the Hamiltonian H = (p -λ)x, treating I(t)
as the state variable and p(t) as the control, where the Lagrange multipliers ate
(Subscripts p and I denote partial derivatives and the independent variable t has been
suppressed for notational compactness.) By substituting for p -λ from (6) into (5), we
obtain
By evaluating (9) at t = te and combining with (7), we obtain a boundary condition for θ
The choice of the inventory commitment Io affects the FONC for p(t) only through (10),
in that only θ depends upon Io
The decision variable Io selected so as to maximize R(Io) — c(Io) where R(Io) denotes the
revenue from (4) using the optimal price trajectory with inventory commitment Io. Since
there is no discounting, a FONC for Io can be obtained from the fact that the marginal
revenue derived from the last unit Io must equal its marginal cost c’(Io) i.e.,
Discounting is not included in this formulation because the clearance period is so short
typically three to four weeks. Fixed handling costs associated with preparing
merchandise for display can be incorporated into cd and ce. Our discussions with
retailers indicated that fixed handling and display costs are the primary drivers of store-
level inventory costs. The shortness of the clearance period also reduces the Importance
of time dependent costs. The three-part form of c(S) assumes that ce < cd –r < cd. If cd –r
< ce, order cancellations are never attractive and c(S) has two parts.
Specific assumptions concerning the functional form of the sales rate x(p, I, t) allow (8),
(9), and (10) to be solved explicitly for the optimal price trajectory. A common form,
which we adopt in this paper, is a multiplicative, separable function with exponential
price sensitivity
where
Although much of this paper’s development can be car ried through for a more general
demand function, a closed form solution is obtained only for the separable function (12).
Exponential price sensitivity has been ap plied widely in marketing studies and has
generally been found to be superior to linear price sensitivity in empirical studies.
For the separable form (12), we have that x/xp = -1 / γ is a constant. From (8), it
therefore follows that p’(t)= λ’(t). Thus, (8) and (9) yield a differential equation
that can be solved for p(t)
Mathematically similar formulations have been studied in other contexts. Kalish (1983),
Dhebar and Oren (1985), and Mahajan et al. (1990) developed formula tions that are
sensitive to experience effects rather than inventory, which lead to similar conditions for
the op timal price trajectories. Rajan et al. (1992) obtain optimal price solutions for a
separable demand form that is anal ogous to (6), with a time varying y. Gallego and van
Ryzin (1994) obtain an optimal price trajectory for the case of exponential price
sensitivity and Poisson demand arrivals. These formulations do not consider the
dependence of sales on the current inventory level or seasonal variations.
Rajan et al’s generality is in their analysis of variable cycle length and their explicit
consideration of shrinkage and other inventory costs. They obtain closed form optimal
price trajectories for the cases of linear and exponential price sensitivities. Some
shrinkage is likely to occur in the retail environments we studied. For our analysis, we
believe that the clearance pricing period is short enough that this effect can be neglected.
Variable cycle length is used for clearance pricing of discontinued basic items by some of
the retailers we contacted. In the three applications we analyzed, however, a fixed
clearance calendar is required to coincide with the planned arrival of new merchandise.
Compensating Prices
We solve (13) by proving that the optimal p(t) adjusts the sales rate in such a way that
x(p, I, t) is proportional to k(t) for all t. That is, p(t) should exactly compensate for any
reduction in sales due to y(I(t)). This result is stated as the following lemma.
LEMMA 1.
For the multiplicatively separable sales rate function given by (12), Equation (13) implies
tb1zt the optimal policy is to adjust p(t) so that sales remain proportional to k(t).
wherey. = y(I(te)), I(te) = -Io- se and pe = p(te) are the terminal values of the parameters.
Equation (15) shows that the optimal price p(t) depends upon I(t), but not upon t.
Therefore, by defining a new function P(I(t)) = p(t), (15) can be solved for the price
trajectory as a function of the inventory level I
The cumulative sales from to to t is determined by substituting (12) and (15) into (2)
Boundary Values
The complete so of (16) requires the determination of the terminal values pe and ye. From
(17), it follows that
One of two cases must hold at time te.. Either θ > 0 and se = Io, which gives
ye = y( Io- se) y(0). Otherwise, θ = 0 and pe = ce + 1/γ is determined from (10), using the
fact that x/xp = -1/γ for the case being considered.
For the case of θ > 0, the terminal price specifies the trajectory that sells precisely the
inventory I We define this price as a Function of Io
The price trajectory (19) is now completed by determining s If pe = po(Io) in (22), all units
are sold and se= Io. If pe = ce + 1/γ in (22), the solution for se . is obtained by substituting
the right side of (20) for pe and rearranging terms to obtain the relationship
Since y(Io - se) is non increasing in se and po(Io) < ce + 1/ γ implies y(0)Ke- γce-1 < Io it
follows that (23) must have a unique solution for se
All the FONCe obtained so far apply when I is a deci sion variable as well. From (11) the
additional relation ship pe + 1/ γ = c’(Io) allows Io to be determined by substitution into
(22)
Since po(Io) is decreasing in Io, the solution of (24) is unique, as long as the marginal cost
c’(Io) is non decreasing.
It is interesting to note that the terminal price pe and the optimal inventory commitment Io
depend only upon the minimum inventory effect value y(0) and not upon the shape of the
function y(I), except that y(I) is non- decreasing. However, to determine the price
trajectory P(I), the shape of y(I) is required. From (19), it can be seen that the initial point
on the price trajectory at t = to satisfies
This allows the optimal price trajectory to be solved for ward in time from to to te
The solution of (23) is illustrated in Figure 2 and is tabulated in Table 1. Since the
marginal revenue is decreasing in 1 and the marginal cost is increasing in the step wise
manner shown in Figure 2 there must be exactly one intersection. The six possibilities
arise from the different ways in which the marginal revenue pe - 1/ γ from the last unit Io
can equal the marginal cost c’(Io).
The six cases can be interpreted as follows. The number of mills sold equals the total
inventory commitment in all cases except Case 1
1. The on-hand inventory is so large that it cannot all be sold using the minimum terminal
price ce + 1/ γ. Reduce the inventory commitment to the quantity on- hand and use the
minimum price.
2. All the on-hand inventory can be sold using a terminal price po(Ho), which is greater
than the minimum. However, the marginal Cost savings cd - r obtained by reducing the
inventory commitment is greater than the marginal revenue pe (Ho) - 1/ γ that can be
obtained from selling the merchandise. Therefore, reduce the inventory commitment to
the amount on-hand by cancel ling future deliveries and use the price that clears all on-
hand inventory.
3. The marginal cost cd - r of increasing the inventory commitment lies between the
marginal revenue associated with selling all the on-hand inventory and selling all the
inventory commitment. Set the inventory commitment so that the marginal revenue is
equal to cd - r and use the pricing policy that clears all this inventory.
4. The marginal revenue po(I’o) - 1 / γ associated with clearing all the current inventory
commitment lies between the marginal cost of decreasing the inventory commitment and
the marginal cost of increasing it. Therefore, keep the current inventory commitment and
use the pricing policy that clears all inventory.
5. The marginal cost c associated with increasing the inventory commitment is less than
the marginal revenue associated with the current inventory commitment. Therefore,
increase the invent commitment until the marginal revenue equals cd and use the pricing
policy that sells all this inventory.
6. When the maximum units available Ao are sold, the marginal revenue is still greater
than the marginal cost cd. Therefore, increase the price so that exactly A0 units are sold
and set the inventory commitment to Ao
The optimality conditions (23), (24), arid (25) can be used to derive some insights
concerning the behavior of the optimal price trajectory and the optimal number of units
sold. These will be discussed in terms of a parameter μ that measures the sensitivity of
1. If the inventory effect is active for part of the time, total unit sales decrease as the
inventory sensitivity μ increases. For a sufficiently high inventory sensitivity, some units
will always be left unsold at the end of the season.
2. The optimal initial price P(Io) is invariant to the inventory sensitivity, as long as all
units are sold. When not all units are sold, increasing the inventory sensitivity leads to a
higher initial price during the regular selling season.
3. When it is optimal to sell all units, an increase in the inventory commitment leads to an
equal increase in the wilts sold. When it is not optimal to sell all units, an increase in the
inventory commitment leads to (i) a fractional increase in the optimal units sold when
inventory effects are active and (ii) no change in the units sold when the inventory effects
are not active.
The optimal solutions in Table 1 hold for any smooth function y(I) that is non decreasing
in I and bounded 0≤ y(I) ≤1. For the three clearance markdown applications described in
this paper, we selected a two-part linear function of the form
Where
As illustrated previously in Figure 1. When substituted into (16), the linear form
(26) leads to a price trajectory that depends logarithmically on the inventory level.
An exponential model of the form can also be used, which leads to an optimal price
trajectory that depends linearly on the inventory level. It should also be noted that (26)
and (27) are approximately equivalent when μ is fairly small. Both models use a
threshold level ƒo, so that y(I) = 1 for I ≥ ƒo. The threshold ƒo is motivated by the
requirement for a minimum inventory for merchandise presentation, discussed
previously.
To test the correlation between sales and inventory level both with and without the
threshold, we per formed regressions on sales data from a department store that
frequently had low in-store inventories of apparel merchandise. (The regression equation
is given in §4.) Pooling sales data from four product categories over a two-year period,
we obtained the following results for the inventory effect on sales.
It is clear that inventory effects are highly significant in both cases, and that the resulting
parameter and R-square values are not greatly different. Thus, the explanatory power of
the model, as measured by the adjusted R-square, is not reduced by truncating the
inventory effect.
Wolfe (1968) and Bhat (1985) also found significant positive correlation between
inventory level and sales using a linear model analogous to (26) with no threshold level.
For our applications, the buyers felt (and we agreed) that it is not appropriate to attribute
high sales to high inventory levels, although our regression analyses found a positive
correlation. This is because retailers tend to plan deliveries of extra inventory when they
expect unusually high sales. On the other hand, low inventories do have a causal basis for
decreasing sales due to broken assortments or poor presentation. Thus, introducing the
threshold ƒo appears to result in a more appropriate causal model.
Implementation Methods
The model described in this paper has been implemented in various forms at three major
retail chains. This section illustrates typical sales rate and price trajectories and discusses
methods for estimating the model’s parameters that are relevant for all the applications.
The applications themselves are described in the next section.
The parameters required by the model were estimated by a combination of regression
analysis and subjective inputs. We found it convenient to separate the seasonally adjusted
sales k(t) into a base weekly sales rate B, which is different for each product and each
store, and a seasonal variation V(t), which is the same for all stores and a category of
products. That is, let
The right side of (29) has a convenient intuitive interpretation because 1 - p(t) / po equals
the percentage markdown from the regular price po.
The optimal trajectory p(t) was not implemented directly in the three applications.
Instead, Table 1 was used to generate a solution for the optimal inventory commitment Io
and the prices pe and po(Io) The average price [pe + po (Io)]/2 was used instead of p(t). The
average price was then updated based on the information available at the next price
change (usually two to three weeks later). Since prices are not permitted to increase, the
current price would either remain unchanged or be lowered to the table’s recommended
price at each update. The discrete price approximation appears to reduce the maximum
revenue by no more than 1 percent to 2 percent based on the example calculations in the
next section.
Properties of the optimal price trajectory can be illustrated by plotting the results for
sample parameter values. Figure 3 shows the underlying seasonal variation and the
optimal price and sales trajectories for one retailer’s private label men’s dress shirts with
a regular price of po = $20.00 for the last 12 weeks of the fall season. The outdate is
February 4, and 12 weeks is the longest time window over which permanent price
reductions might be considered for this merchandise.
The top graph in Figure 3 shows the normalized seasonal variation V(t), which was also
smoothed by taking a three-week moving average. For this example,
k(t) =1,000 corresponds to V(t) = 1. For γ* = γ po = 3.2, this results in base sales B =
40.76 in (28) and K= 20,772 in (18). Other parameter values for these graphs are listed in
Table 2. The trajectories shown in Figure 3 assume that both 1 and the price are
optimized in the current week.
The optimal solution for p(t) in Figure 3 corresponds to Case 2 in Table 1, because from
(21), po(Ho) - 1/γ = $8.90 - $6.25 = $2.65, which lies between ce = $2.00 and cd - r =$9.00.
It is optimal to reduce the price to $16.41 immediately. This price is held constant until
approximately December 17, when the inventory effect model (26) becomes active. After
December 17, (16) is used to specify the optimal decreasing price trajectory,
Which stimulates sales in such a way that the cumulative sales s(t) remain unaffected by
the reduced inventory. Since poIo = $16.41, the average price is O.5*($8.90 + 16.41)=
$12.66. For the discrete approximation, this price was used in the last five weeks of
Figure 3, resulting in a total revenue during the 12 weeks of clearance of $23,432 versus
the maximum revenue obtained with the optimal price trajectory of $23,517.
The graphs in Figure 3 are clearly dependent upon the initial inventory level and the
inventory sensitivity. Figure 4 illustrates how the optimal price trajectory is affected by
the inventory sensitivity μ. Notice that as μ increases, the optimal initial price is slightly
higher, but once the inventory effect becomes active, the optimal price trajectory declines
more steeply. For μ = 0.99, 75 units are not sold. For the μ = 0 case, it is optimal to
receive an additional Io - Ho= 306 units and lower the price immediately to $15.25, but
there is no further decline when the inventory effect becomes active. Table 3 gives the
combinations of input and out put values corresponding to these graphs. All input
parameters not listed here are set to the values shown in Table 2.
Figure 5 gives an analogous sensitivity to the current inventory level. For lower inventory
values (H = 300 and 600), the current price of $20.00 is optimal, until the inventory effect
becomes active. For H = = 300, it is best to order 162 additional units. On the other hand,
for H = 3000 it is optimal to cut the price to $12.28 immediately and to sell only 2,904
units. A larger initial inventory also postpones the time at which the inventory constraint
becomes active. Table 4 gives the combinations of input and output values corresponding
to these graphs. In Figure 5, the full retail price of $20.00 is maintained when H = 300
and 600. When Ho = 1,500 and 3,000, it is optimal to take immediate mark downs to
$16.41 and $12.48, respectively, and then further markdowns when the on-hand
inventory falls be low fixture fill ƒo = 300.
To evaluate the impact of the discrete price approximation, the revenues obtained from
using the optimal price trajectory were compared with the revenues obtained from using
the approximation for the combinations of parameter values given Tables 2, 3, and 4. The
reductions in revenue for the clearance period using this approximation were less than 1
percent in all cases but one (2.5 percent for the combination Ho = 300, μ = 0.99). Thus, it
appears that the approximation does not lead to substantial revenue losses.
Taking the logarithm of the reported sales and perform ing the appropriate
transformations on the resulting coefficients, the complete regression equation is in (sales
in week t at price p with inventory level I)
(See Smith et al. (1994) for further discussion of this regression approach) The threshold
level ƒo was provided by the buyers. Buyers felt that sales should de cline linearly for
inventory levels below fixture fill ƒo. Thus (26) was used as a model for inventory
effects, even though (27) is more analytically convenient.
Although we have used a regression model similar to (30) to estimate parameters for
promotion responses during the regular season for a number of retailers, the historical
data available in the three applications were only partially adequate. Additional details
are given in the next section.
Conclusions
General properties of the optimal pricing policy for merchandise that is sensitive to the
inventory level can provide guidelines for developing corporate strategies for these
products. Inventory sensitivity implies that prices should be set higher before the
clearance period begins, and then reduced more sharply during the clear ance period. For
some products, it is optimal to leave some quantity of merchandise unsold at the end of
the season, especially if it has a salvage value. In general, our optimal pricing policies
indicated that the initial clearance markdowns should be deeper than buyers were
accustomed to taking, while excessive markdowns at the end of the season should be
avoided in favor of salvaging, or even discarding, unsold merchandise.
I studied; roughly 15-20 percent of their merchandise is sold during this period. The
successful applications reported in this paper demonstrate that it is possible to build and
implement a system that achieves major financial benefits.
Various approximations and assumptions were required in each application to apply the
regression estimation methods described in §4. Retailers’ POS systems have captured the
detailed information on sales transactions necessary for parameter estimation for some
time. Unfortunately, because of the expense of storing the large volume of data, who
implemented the system either aggregated the data inappropriately or discarded it too
quickly to permit estimation of the complete model. However, applications indicate that a
model based partially on subjective parameter estimates can perform effectively. Once
the data requirements for the system are known, the company’s information systems can
begin to accumulate the appropriate data for improved parameter estimates. Thus, we
believe that retailers with successfully implemented systems will have the data necessary
to improve their models over time.
We believe that our model can provide the basis for further research in pricing policies
that include dependence on inventory effects. Possible enhancements, which have been
considered in other related research, include time discounted cash flows and time
dependent inventory holding costs. Another interesting generalization is the use of initial
clearance prices to elicit in formation about customers’ response to markdowns. When
combined with inventory adjustments and the sensitivity of sales to inventory, this
remains an unsolved problem to my knowledge.. Finally, we believe that our successful
applications should encourage others to apply management science models in situations
that require a combination of data analysis and subjective estimates of parameters.
To verify Observation 1, we take the total derivative of (23) with respect to μ and se..
Rearranging terms this gives
Where the subscript μ denotes a partial derivative. Since increasing μ decreases y(Io -se)
for Io -se <ƒo for the numerator is negative in this case and se, is decreasing in μ. The
limiting case for μ follows from (21) and (22). As μ increases, the increasing sensitivity
to inventory implies that y(0) must decrease. Eventually, y(0) becomes sufficiently small
that pe = ce + 1/γ in(22).
The first part of Observation 2 follows directly from (25), since both y(Io) = 1 and s, I are
independent of μ. When se < Io but y(Io) = 1, we take the derivative of (25) with respect to
μ to obtain
Since it was observed that (31) implies that dse/dμ <0, (32) implies that P(Io) is increasing
in μ.
The first part of Observation 3 follows by definition. Part (i) of Observation 3 can be
demonstrated by taking the total derivative of (23) with respect to se and Io (holding μ
fixed) and rearranging terms to obtain
This shows that the increase ins, is a fractional multiple of the increase in Io, as long as
y’(Io - se > 0, i.e., the final inventory Io - se < ƒo. Part (ii) follows from (33) as well, since
the derivative is zero in this case.
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and Optimal Stopping Times for Promotional Fares,” Management Sci., 41, No. 8 (1995),
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Vendor Managed
Inventory in Retail
Industry
Introduction
Vendor Managed Inventory popularly known as VMI is gaining great momentum in retail
business processes. In this era of tough competition retailers are implementing every
supply chain optimization process that will reduce their costs, reduce inventory levels and
increase profits. Efficient supply chain management requires the rapid and accurate
transfer of information throughout a supply system. Vendor Managed Inventory (VMI) is
designed to facilitate that transfer and to provide major cost saving benefits to both
suppliers and retailers customers. Vendor Managed Inventory is a continuous
replenishment program that uses the exchange of information between the retailer and the
supplier to allow the supplier to manage and replenish merchandise at the store or
warehouse level. In this program, the retailer supplies the vendor with the information
necessary to maintain just enough merchandise to meet customer demand. This enable
the supplier to better project and anticipate the amount of product it needs to produce or
supply.
• Vendor Managed Inventory (VMI) is a family of business models in which the
buyer of a product provides certain information to a supplier of that product and
the supplier takes full responsibility for maintaining an agreed inventory of the
material, usually at the buyer's consumption location (usually a store). A third
party logistics provider is involved who makes sure that the buyer have the
required level of inventory by adjusting the demand and supply gaps.
• As a symbiotic relationship, VMI makes it less likely that a business will
unintentionally become out of stock of a good and reduces inventory in the supply
chain. Furthermore, vendor (supplier) representatives in a store benefit the vendor
by ensuring the product is properly displayed and store staff are familiar with the
features of the product line, all the while helping to clean and organize their
product lines for the store.
• One of the keys to making VMI work is shared risk. Often if the inventory does
not sell, the vendor (supplier) will repurchase the product from the buyer
(retailer). In other cases, the product may be in the possession of the retailer but is
not owned by the retailer until the sale takes place, meaning that the retailer
simply houses (and assists with the sale of) the product in exchange for a
predetermined commission or profit. A special form of this commission business
processes where the end-user’s demand for products is relatively stable with short-term
fluctuations in supply chain. With the ability of supply-chain applications to manage
inventories at retailer locations, VMI concepts are being applied at both the distribution
center-level and the store-level.
The flow of the conventional fulfillment process is depicted in the following picture.
Electronic data interchange (EDI) is an integral part of VMI process and takes a vital role
in the process of data communication. The retailer sends the sales and inventory data to
the vendor via EDI or other B2B Collaboration facilities and the supplier creates the
purchase orders based on the established inventory levels and fill rates. In VMI process,
the retailer is free of forecasting and creating the orders as the vendor generates the
orders. The vendor is responsible for creating and maintaining the stock plan for the
retailer. The vendor sends the shipment notices before shipping the product to the
retailer’s store/warehouse. Soon after this, the vendor sends the invoice to the retailer.
Upon receiving the product, the retailer does the invoice matching and handles payment
through their account payable systems.
The flow of fulfillment process using VMI is depicted in the following picture.
inventory levels and fill rates. The VMI process involves exchange of critical and
sensitive information between retailer and supplier. If this data is not shared or
notaccurate as per the established guidelines, it will have severe impact on the overall
success of the VMI process. High-level descriptions of the various activities involved in
establishing the VMI process are described below.
stocking plan for the retailer. To avoid situations where retailers question suppliers
regarding the creating of orders for a product that they did not require and to prevent over
and under allocations scenarios, agreements on inventory turns, fill rates, frequency of
replenishment and SLAs should be predetermined.
Data Exchange
Two types of data exchange occur between retailer and supplier. One is a one-time
exchange of retailer’s sales history that allows the supplier to base the inventory. The
second type of data exchange is ongoing product activity data exchange. Product activity
data exchange primarily contains quantity on-hand, sales volumes, back orders and
returns. Product activity data exchange can be daily/weekly depending on the need.
EDI-852 is the EDI document that is used for product activity data exchange.
Ordering
Upon receiving the EDI-852 data, the vendor calculates the reorder point (ROP) for each
item based on the movement of data and any overriding guidelines established. The
quantity available with retailer is then compared to the calculated reorder quantity at the
item/location level and order quantities are determined. The created orders will be
communicated to the retailer using the EDI-850 document. Some partners use EDI-855
(PO acknowledgement document) in addition to EDI-856. The 856 is sent before the
shipment has been made. When it comes to fulfillment, the VMI customers generally
receive priority service for replenishment. Since vendors control the forecasting and
fulfillment, even package quantities can be modified to reduce processing at customer
receiving facilities
Invoice Matching
Once the retailer receives the product, invoices are matched and payments will be made
to the supplier accordingly. The important point in VMI is the ownership of the
inventory. VMI does not change the ownership of the inventory.
Measurement
An effective measurement process should be agreed upon and implemented to monitor
the success of VMI. This should include improvements in inventory turn over, stock
availability, inventory reduction and distribution.
Retailer Benefits
Reduced inventory:- This is the most obvious benefit of VMI. Using the VMI process,
the supplier is able to control the lead-time component of order point better than a
customer with thousands of suppliers they have to deal with. Additionally, the supplier
takes on a greater responsibility to have the product available when needed, thereby
lowering the need for safety stock. Also, the supplier reviews the information on a more
frequent basis, lowering the safety stock component. These factors contribute
tosignificantly lower inventories.
Reduced stock-outs:- The supplier keeps track of inventory movement and takes over
responsibility of product availability resulting in a reduction of stock outs, there-by
increasing end-customer satisfaction.
Reduced forecasting and purchasing activities: As the supplier does the forecasting
and creating orders based on the demand information sent by the retailer, the retailer can
reduce the costs on forecasting and purchasing activities.
Increase in sales: Due to less stock out situations, customers will find the right product
at right time. Customers will come to the store again and again, there-by reflecting an
increase in sales.
Supplier Benefits
Improved visibility results in better forecasting: Without the VMI process, suppliers
do not exactly know how their customers are going to place orders. To satisfy the
demand, suppliers usually have to maintain large amounts of safety stocks. With the VMI
process, the retailer sends the POS data directly to the vendor, which improves the
visibility and results in better forecasting.
Reduces PO errors and potential returns: As the supplier forecasts and creates the
orders, mistakes, which could otherwise lead to a return, will come down.
Improvement in SLA: Vendor can see the potential need for the item before it is
actually ordered and right product is supplied to retailer at right time improving service
level agreements between retailer and supplier.
Encourages supply chain cooperation: Partnerships and collaborations are formed that
smooth the supply chain pipeline.
Conclusion
Supply chain optimization requires efficient and accurate transfer of information with in
all the members of the chain. VMI facilitates that transfer of information and provides
cost saving opportunities to both vendors and retailers.
Bibliography: -
• Achabal, Dale, Shelby McIntyre, and Stephen Smith, “Maximizing Profits from
Department Store Promotions,” J. Retailing, 66, 4 (1990), 383—407.
• Journal of management
• Journal of marketing
Wibliography: -
• www.jstor.com
• www.google.co.in
• www.yahoo.com