MR DEEPAK THAKUR Bill Date : 23-02-2011

BLOCK NO-347/A CME DAPODI PUNE Bill No. : 282753961096

PUNE - 411031 Billing Account No. : 100000113062938
MAHARASHTRA Number of Services : 2
Contact Number : 9637578447
Customer A/c Number : 100112330103 Bill Enquiries : 3033 7777 or *377

Previous Dues Adjustments Payments Current Charges Total Amount Due Due Date
(Rs.)(A) (Rs.)(B) (Rs.)(C) (Rs.)(D) (Rs.)(A + B - C + D)

388.73 0.00 389.00 1,377.10 1,376.83 16-Mar-11

Please pay your Total Amount Due on or before Due Date in order to avoid disconnection of services and late payment charges.
Note : Late Payment Fee will be levied @2.5% per month or Rs. 25 whichever is higher

Summary of Current Charges Amount (Rs.)

Recurring Charges 499.00
Voice Usage Charges 749.50
Sub Total 1,248.50
Taxes 128.60

Total Current Charges 1,377.10

"This statement has been issued by Reliance Communications Services - a division of Reliance Communications Infrastructure Ltd. for its dues and for services provided to
you by Reliance Communications Limited, Reliance Communications Infrastructure Gateway Systems(India) Limited."
Service Tax Reg No: AACCR7832CST001. Add : Reliance communications Ltd, Dhirubhai Ambani Knowledge City (DAKC), Thane-Belapur Road, Kopar Khairane, Navi Mumbai - 400 709.
Service Tax Reg No: AACCS2157HST002. Add : Reliance Communication Infrastructure Ltd, Thane-Belapur Road, Kopar Khairane, Navi Mumbai - 400 709.
Service Tax Regn No: ST/LCR/OID/BEL/430/2003. Add: Gateway Systems (India) Limited, Thane Belapur Road, Kopar Khairane, Navi Mumbai - 400 709.
Category of Service - Telecommunication Service

Payment Slip (Please attach this payment slip with your payment.)
Name Due Date Total Amount Due (Rs.)
MR DEEPAK THAKUR 16-Mar-11 1,376.83
Bill No. Bill Date Crossed Cheque/DD should be drawn locally in favour
of
282753961096 23-02-2011 Reliance Communications Infrastructure Ltd A/C RIS
-100000113062938

Paid By: Dated- Bank Name/Branch Amount(Rs.)

Cash/Cheque DD/MM/YY
No./DD

Regd.Office: H–Block, 1st Floor, Dhirubhai Ambani Knowledge City, Navi Mumbai – 400 710
 Terms and conditions

1. Service Provision :Provision of service is subject to terms and conditions printed on the Customer Application Form
(CAF) as amended time to time and commercial code of the Company.
2. Payment Instructions :Please deposit your Cheque/DD in any of the conveniently located drop boxes. The list of
drop box locations is enclosed herewith.
Cheques/DD should be drawn in favour of “RCIL A/c RIS –Billing Account Number……….”
The customer shall be responsible in case of delay or loss of Cheque sent through Post.
All Cheques must be of current date. The Cheques shall be payable locally. Outstation Cheques shall not be
accepted. For any Cheques returned unpaid by the Bank, a charge of Rs.100/- would be levied in the next billing
statement.
3. Late Payment charges :Payments for Bill statement should be deposited on or before the due date specified in the
Bill. In the event of non-payment of bills, a penalty of 2.5 % per month or Rs. 25/- whichever is higher shall be levied
in the next billing statement.
4. Bill Delivery and Dispute :Bill will be sent for the respective billing period at the billing address mentioned in
Customer Application Form only.
Any change in billing address should be communicated immediately to the Reliance customer Care Centre by dialing
*377 and submit the proof of your new address along with the request form. The address change will be done subject
to positive address verification and the same will reflect from the next bill onwards.
The Customer shall not hold Company liable for loss or delay in receipt of bill.
In case customer does not receive the Billing Statement within 7 working days of normal billing date, duplicate copy
of the bill may be requested from the CUSTOMER CARE CENTRE.
The bill shall be deemed to have been accepted by customer, if the Company receives no communication within 10
days from date of bill.
5. Suspension of Service :Company has the right to suspend the services/connection in case of non-payment of bill
within the due date.
Notice shall be issued to the customer, in case the customer does not pay the bill amount. In case of non-receipt of
payment within 7 days of notice, Company reserves right to the wholly or partially disconnect the service as per terms
and conditions of Customer Service Agreement.
Reconnection charges of Rs 100/- shall be levied per connection in the next billing statement.
In the event customer does not effect the payment within a reasonable period, the company reserves right to
terminate the agreement terms stipulated in the customer service agreement.
The company will not be liable for consequential loss or third party claims resulting from termination of service due to
non-payment.
The Company reserves the right to call for additional settlement charges from customer upon termination of service.

6. Methodology of charging :For all voice calls (Local, STD, ISD), as soon as a call matures, minimum charge of 1
pulse becomes applicable. Pulse is rounded up to generate Call Units. These call units when multiplied with the pulse
rate form the Call Charges.
7. Complaint Redressal Mechanism :
- In case of any Clarification regarding this bill, please intimate our customer care on *377(toll free)
- A unique docket number will be provided for every complaint registered with us.
- If the complaint is not resolved, you can approach the nodal officer. You can get the name and contact details of
the nodal Officer either by visiting our website www.rcom.co.in under section contact us -> Service Assurance cell
-> Nodal or by Contacting our customer care Agent on *377 (toll free)
- If the Complaint is still not resolved you can approach the Appellate Authority for appeal in the required format
.The name and Contact information of appellate Authority is mentioned on our website at Contact Us ->Service
Assurance ->Appellate
- Appeal for is Available on our website www.rcom.co.in at contact Us -> Service Assurance Cell -> Appeal Form.
Model calculations of estimated financial emplication of tariff plans are available at our website www.rcom.co.in under
the following section :
- For Wireline-> Reliance Landline -> Postpaid Plans -> Tariff in TRAI format
8. No Migration fee is chargeable for migrating to any tariff plan.
9. No increase permissible in any item of tariff for a period of six months from date of enrollment of a subscriber under a
tariff plan.
10. No charge to be levied for any service without the explicit consent of the subscribers.
11. Refund of security deposit to be made within 60 days of closure of telephone connection, otherwise eligible for
interest at the rate of 10%.

For any queries related to Service or Billing Statement, Kindly contact our Customer Care:
Billing Assistance: 30337777 or Toll free number *377
Email: broadband@relianceada.com Our website : www.rcom.co.in
 Page: : 3of 6
Bill No. : 282753961096
Billing Account No. : 100000113062938
Number of Services : 2

Account Level Charges

Payments Amount (Rs.)

EBPP Payment 05-02-2011 389.00

Total Payments Received 389.00

Current Charges Amount (Rs.)

Recurring Charges 499.00
Voice Usage Charges 749.50
Taxes
Service Tax 124.85
Education Cess On Service Tax 2.50
SHE Cess On Service Tax 1.25 128.60

Total Current Charges 1,377.10

 Page: : 4of 6
Bill No. : 282753961096
Billing Account No. : 100000113062938
Number of Services : 2

Product Summary

Reliance Internet Service Number of Services:1

Charge Details
Charge Type Amount (Rs)
Recurring Charges 499.00
Taxes 51.40

Total 550.40

Service Details
Sr No. Service Id Tariff Plan Free Call Adjusted Amount (Rs)
1 256344670063 WICC300KB 550.40

Total 550.40

Reliance India Phone - Fixed Line Phone Number of Services:1

Charge Details
Charge Type Amount (Rs)
Voice Usage Charges 749.50
Taxes 77.20

Total 826.70

Service Details
Sr No. Service Id Tariff Plan Free Call Adjusted Amount (Rs)
1 020-30629039 WFLCC50FC - 50.00 826.70

Total 550.40
 Page: : 5of 6
Bill No. : 282753961096
Billing Account No. : 100000113062938
Number of Services : 2

Reliance Internet Service User ID: 256344670063 Port Speed: 300 Kbps
Plan Name: WICC300KB Product Flavour: NONE
Plan Description: 300 Kbps Combo Plan Fee Model: NONE
Location Name: PUNE Location Id.: PUNE
Committed Bandwidth for Nth Percentile:

Details for Reliance Internet Service User ID 256344670063 Amount Amount

Recurring Charges Charges for the period

Internet Bandwidth Rental Charge WICC300KB:300 Kbps 23-01-2011 to 22-02-2011 499.00
Combo Plan

Total Recurring Charges 499.00

Taxes
Service Tax 49.90
Education Cess On Service Tax 1.00
SHE Cess On Service Tax 0.50

Total Taxes 51.40

Total Charges on Reliance Internet Service User ID 256344670063 550.40

 Page: : 6of 6
Bill No. : 282753961096
Billing Account No. : 100000113062938
Number of Services : 2

Reliance India Phone - Fixed Line Phone Number: 020-30629039 Plan Name: WFLCC50FC
Plan Description: Combo Voice Plan Location Name: PUNE
Location Id.: PUNE

Details for Reliance India Phone - Fixed Line Phone Number 020-30629039 Amount Amount

Voice Usage Charges

Local Calls 119.50
STD Calls 680.00
Less: Value of Free Calls adjusted against call charges - 50.00

Total Voice Usage Charges 749.50

Taxes
Service Tax 74.95
Education Cess On Service Tax 1.50
SHE Cess On Service Tax 0.75

Total Taxes 77.20

Total Charges on Reliance India Phone - Fixed Line Phone Number 020-30629039 826.70

Voice Calls Call Date Start Called Number Duration Call Call Charges (Rs)
Time(hh:mm:ss) (mm:ss) Units
No. of Call Call Charges 03-02 19:28:12 08126509266 11:43 12 12.00
Units (Rs.) 04-02 19:04:25 07895804231 1:59 2 2.00
05-02 20:20:18 08126509266 15:04 16 16.00
Local Calls 239 119.50 05-02 23:08:01 09386281700 7:27 8 8.00
05-02 23:15:45 09386281700 51:42 52 52.00
STD Calls 680 680.00 06-02 08:19:02 09386281700 6:49 7 7.00
Total 919 799.50 06-02 08:26:38 09386281700 9:31 10 10.00
06-02 11:51:50 09905444096 24:41 25 25.00
06-02 19:26:42 08003193764 1:21 2 2.00
06-02 19:29:58 01332241249 6:11 7 7.00
06-02 19:37:07 08126475647 0:32 1 1.00
06-02 21:53:39 09557942454 1:00 1 1.00
STD Calls 06-02 21:56:39 09557942454 6:45 7 7.00
Call Date Start Called Number Duration Call Call Charges (Rs) 06-02 22:15:35 09557942454 19:03 20 20.00
Time(hh:mm:ss) (mm:ss) Units 06-02 22:43:02 08126509266 45:58 46 46.00
23-01 10:05:57 09634416381 15:31 16 16.00 07-02 16:15:01 09905060802 1:42 2 2.00
24-01 12:44:43 08126509266 0:52 1 1.00 07-02 17:27:18 09905060802 16:44 17 17.00
25-01 22:44:18 09988344080 10:04 11 11.00 07-02 17:45:23 09905060802 4:57 5 5.00
26-01 12:11:04 09801660263 2:03 3 3.00 08-02 02:00:09 09988344080 18:32 19 19.00
26-01 20:51:44 09386281700 0:55 1 1.00 08-02 21:12:19 09897788771 28:11 29 29.00
28-01 10:34:00 01752306487 2:24 3 3.00 10-02 12:47:44 01332241249 2:44 3 3.00
28-01 10:43:29 09899509903 0:06 1 1.00 10-02 18:01:45 01332241249 0:34 1 1.00
28-01 10:49:25 09899509903 10:02 11 11.00 10-02 18:22:24 01332241249 5:18 6 6.00
28-01 11:01:25 09899509903 0:08 1 1.00 11-02 16:33:26 08126509266 13:19 14 14.00
28-01 12:15:46 08903234394 13:32 14 14.00 12-02 19:14:45 08126509266 14:44 15 15.00
28-01 12:29:51 08146611565 1:06 2 2.00 13-02 08:43:56 09381403402 6:50 7 7.00
28-01 13:42:47 09717711955 0:44 1 1.00 13-02 15:26:42 07895804231 15:25 16 16.00
28-01 13:43:48 01123019050 0:44 1 1.00 13-02 15:56:10 09972259165 6:31 7 7.00
28-01 14:14:08 01123019050 3:27 4 4.00 13-02 19:40:02 09557942454 14:48 15 15.00
28-01 14:18:37 08146611564 3:06 4 4.00 13-02 21:37:58 01332241249 10:13 11 11.00
28-01 14:22:08 01123019050 1:04 2 2.00 13-02 23:26:42 09557942454 10:39 11 11.00
28-01 14:24:25 08903234394 4:54 5 5.00 16-02 09:45:48 09386281700 12:51 13 13.00
28-01 15:44:09 08126509266 4:41 5 5.00 18-02 14:52:33 08126509266 3:13 4 4.00
28-01 23:27:14 09557942454 15:13 16 16.00 19-02 19:49:04 01332241249 5:51 6 6.00
29-01 14:06:58 08903234394 3:04 4 4.00 20-02 18:53:36 09557942454 1:04 2 2.00
29-01 14:16:14 01332241249 0:14 1 1.00 20-02 20:04:45 01332241249 4:07 5 5.00
29-01 14:16:48 01332241249 12:53 13 13.00 Total 680 680.00
29-01 20:59:33 09386083063 4:54 5 5.00
30-01 12:56:57 09988344080 14:50 15 15.00
30-01 17:03:30 08126509266 32:12 33 33.00
31-01 20:34:25 09988344080 14:26 15 15.00
31-01 22:59:07 09988344080 14:38 15 15.00
01-02 14:56:18 01332241249 16:23 17 17.00
01-02 19:49:08 09962754334 25:07 26 26.00
02-02 20:19:57 08126509266 8:03 9 9.00
03-02 18:20:47 09386281700 0:30 1 1.00