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Making in Effective
Organizations
Using RAPID
Good decision-making roles must align with other
components of the organization
Conflicting communications:
external stakeholders confused,
complaining
Low staff morale: lack of confidence
or drive; poor teaming
Note: “People” causes of excessive conflict are typically related to poor performance measures or incentives, not lack of talent or skill per se.
Source: Strategic Organization Design: An Integrated Approach, Mercer Delta Consulting (2000); Interview with Peter Thies, Equinox
Organizational Consulting; Bridgespan analysis
TBG 090115-OCW-Decision Mkg Website 3
We recommend “RAPID ”, a tool developed by
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Decide
Make the final
Input decision
– “commit the
Agree
organization to
action” Formally
approve a
Be accountable recommendation
for making a
decision happen Perform
once made
Note: RAPID was developed at
Bain & Company and is a
service mark of that firm
R ecommend R
A gree
I A
P erform
I nput D
D ecide
P
070326-RAPID at Bridgespan 5
TBG
A simple matrix displays decisions and roles
Etc…
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Sample Decision
Ind
Ind
Ind
In
In
In
In
Which projects should Org A
initiate?
Before D D R R A I I
After
D R I I I I/P
Removed multiple
Ds, Rs Removed
unnecessary A, Clarified Perform
Removed
changed from a role and involved
unnecessary I
veto to input only early in process
R R
A A
A I
I I
D D
P P
9
TBG
RAPID can be descriptive or prescriptive
Descriptive Prescriptive
• Describing current practice • Laying out future decision
• Clarifying how decision- roles
making roles are actually • Defining how each decision
working, or not should get made
• Highlighting confused roles, • Defining the decision-making
such as multiple people role (power) each position
believing they have the ‘R’ has
• Illuminating where too many • Improving the quality of
or too few people are decisions by bringing in the
involved in each decision right input
• Helping the discussion of • Improving the efficiency of
decision-making move decision-making by cutting
forward productively the number of people
• Highlighting critical road involved
blocks in making decisions • Speeding up decision-making