ELC3203

Complaint Letters: Email 2

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organisation be improved?

To: Anne Kong (Director)

From: James Wong ( Administration Department )
Date: 13 March 2011
Subject: Complaint on Sounds Systems Exhibition 2011

Dear Anne Kong

I have received a complain concern the Sounds Systems exhibition we

organize at the Fortune Hotel.

First, there was a problem with the online registration system which appear
to have be due to the capacity of the server. For future events I recommend
that we upgrade our hardware.

Another problem relate to the size of the venue and potential overcrowding.
A possibly solution would be to book a larger venue for popular events.

The popular of the exhibition meant that at times there was a lack of leaflets.
In future we will make sure a higher quantity is printed and also limit the
number each person can take.

Perhap in way of compensation we can offer the complain free tickets to a

future event as well as copies of the leaflets he could not take.

I hope these suggestion are satisfied.

Regards

JW

ecadamf
March 2011