FTMM

BIT 2013-System Analysis and Design

Computer Lab 2

Title: Process Modeling

1. Data Flow Diagram

Objective:
1. Give a practical knowledge of process modeling

1. QUESTION FOR REVIEW

a. What is a DFD?

b. Describe the nature of the four DFD components.

2. EXERCISES
Base on case studies given, please answer the questions.

Case Study 1

Jim Archer completed his detailed interviews at western Dental Clinic. He then reviewed
all current reports and observed one morning’s operations at the facility. Archer learned
that five reports were needed at western Dental clinic.
A daily appointment list is created for each provider. This list shows all scheduled
appointment times and patient names, along with the services to be performed on each
patient. The services are identified by both the services code and abbreviated service
description. Also needed on a daily basis is a call list, which shows the patients who are
to be called to be reminded of their next day’s appointments. Shown on the call list are
the patient name, telephone number, appointment time and provider.
The provider report is needed on a weekly basis. This report lists each of the nine
providers and each provider’s charges generated both on a month-to-date (MTD) and on
a year-to-date (YTD) basis.
The fourth report is the statement, a preprinted form usable in a windowed
envelope. The statement is produced monthly for selected patients. Statement header
information includes the statement date, household head name and address, the previous
month’s balance, the total household charges activity for the month in date order. For
every services performed there is a line showing the patient’s name, the service date, the
services description and the service fee. For every adjustment and payment received,
there is a line showing the date and amount. If the payment was received from an

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insurance company, that source is noted on the line. A running balance appears at the far
right of each activity line.
Western Dental Clinic employees would find mailing labels helpful so that they
can automate the next appointment. The postcards are sent to patience when it is time to
schedule their next appointment. The postcards are currently mailed out twice each
month.
Archer began to organize the facts he had gathered on the western dental clinic
operation in order to prepare the system requirements document. The tools he used were
data flow diagram, a data dictionary and process descriptions.

CASE STUDY 2

Shorecliff College, a liberal arts college located on the West Coast, provides dormitory
housing for approximately half of its students. Students who choose not to live on
campus, or who do not get assigned dormitory space, must find housing in the
surrounding community. Currently, the housing office uses a cumbersome system of
multiple binders to keep track of housing opportunities for students, faculty, and staff of
the college. Housing listings are for both university-owned housing and for housing
owned by private parties. The current system is difficult to maintain and keep up-to-date.
The new college president approved a request to fund the development of a system to
provide easier access and maintenance of listings. You are the systems analyst assigned
from the college IT department to conduct the initial investigation into the feasibility of
such a system. The preliminary investigation reports resulted in approval for you to
proceed with the systems analysis phase.

Background
Director

Based on your information gathering to date, you have determined the following about a
listing system for the housing office at Shorecliff College:

The current listing system revolves around multiple copies of three binders of housing
listings. These are separate binders for undergraduate listings, graduate listings, and
faculty/staff listings. Within each binder are copies of listings available to a particular
group. Listings either are generated by the college housing office from their own housing
units, or from private landlords who call the housing office to list housing vacancies. In
addition, students or other groups of people who have rooms available in a residence may
list the room.

Each listing contains the following information: type of housing (apartment, house,
condo, etc.), number of bedrooms, number of bathrooms, other rooms, handicap features,
other features, rent, security deposit, utilities, date of availability, lease term, landlord
name and contact information, restrictions on rental (gender, etc). Each property may be
listed in any or all of the binders, to allow the listing party to direct their listing to their
target audience.

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When the college rents a property, the listing is removed from all binders it appears in.
Private landlords are asked to call in when a property is rented to facilitate the removal of
that listing from the binders. People using the binders who find housing listings that
already have been rented are asked to report those so they can be removed. The binders
are reviewed at the end of each month by the housing office staff, and private listings
older than 2 months are removed.

The biggest problems that the housing office encounters are:

1. Listings not being removed from all binders upon rental. There are five copies of
each binder to accommodate the large number of people seeking housing, and
often a binder is missed when rented properties are being culled from the binders.
2. Listings being removed from the binders prior to being rented, by people trying to
reduce competition for desirable properties. During the peak housing search
periods of April/May and August, this is a significant problem.

a. Prepare a context diagram for the new system.

b. Prepare a diagram 0 DFD for the new system.

4. Study the diagram below and check it carefully for errors

1. 2.
0 0
Insurance Insurance
Verify Review
Claim Claim
Insurance
Insurance Claim Client
Claimant
Claimant History

3.
0
Home
Home
Issue Office
Office
Claim
Claim Payment
Payment
Claims
Report

Amount Paid
Claims
Claims
Claims File Manager
Manager
Monthly Claims
Analysis

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