How to contact SPSS Inc.

Use our Web site, www.spss.com, for access to a wealth of information and to contact
virtually every department within our organization. To contact us, choose the “Contact
Us” link at the bottom of any page on www.spss.com. For information on contacting
technical support, please refer to the section entitled “SPSS Technical Support.”

SPSS Customer Service

Customers who need non-technical service, including assistance regarding encryption
code issues, should contact SPSS Customer Service. Go to www.spss.com, select the
“Services” menu bar tab on the home page, and then the “Customer Service” link
in the right-hand navigation sidebar.
233 S. WACKER DRIVE, 11TH FLOOR

SPSS Training
SPSS Training provides expert instruction covering the range of SPSS products. More
than 70 courses are available on topics ranging from statistical and survey analysis
to data mining, market research, reporting, and predictive analysis. SPSS Training
offers public courses in many locations across the globe, customized group training
CHICAGO, IL 60606-9653

at your location, and training via the Internet to deliver the knowledge you need at
your convenience. Those who are new to SPSS software or need training in advanced
topics can register for classes or find more information at www.spss.com/training.
ATTN: DB UPDATE

SPSS Technical Support

SPSS Technical Support provides comprehensive post-purchase technical assistance
to SPSS customers. The level and type of support may vary by software license. A
SPSS INC.

primary method of providing you with the information you need is via the SPSS
Technical Support Web site, support.spss.com.

To access the SPSS Technical Support Web site, you will need a user ID and password.
If you do not have a user ID and password, please visit SPSS Technical Support at
support.spss.com, click on the “Login to Online Tech Support” link, and choose
“Request a Login.”
For technical assistance online, please visit SPSS Technical Support at support.spss. Product registration card
com and log in with your user ID and password. When you reach the secure Technical
Complete and return by fax to 1.800.8
Support home page, click on the “Troubleshooting” link. Then use the “Resolution You can also register your product onli
Search” option or search “Frequently Used Resolutions” to find the information you
need. If you are not able to find an appropriate resolution, please click on the “Contact ________________
Us” link to find contact information for your location and product. Date

Manuals __________________ ______

Where to purchase manuals SPSS account number E-mail
(Refer to your packing slip)
Printed user manuals are available for many of our products. To order product manuals
in the U.S., go to www.spss.com/estore/softwaremenu/book.cfm. Mr./Ms./Dr./Prof.
(Circle one) First name
For orders from all other countries, go to www.spss.com/estore/softwaremenu. From
there, select your country, and find the current list of manuals and ordering information.
Last name
Newsgroups
Newsgroups and listservs provide a forum for users of SPSS Inc. software to communicate, Job title
share insights, and learn from the experiences of their colleagues around the world.
Please note that these are user forums, not official support channels.
Department
The following newsgroups are available internationally:
� SPSSX-L — The general SPSS newsgroup discusses computer, statistical, and many
Organization
other issues related to the successful use of SPSS Inc. software products. SPSS Inc.
does not sponsor this newsgroup, but does participate. To subscribe, please send
an e-mail to listserv@uga.edu. E-mail text should be: subscribe spssx-L firstname Address (line 1)
lastname.
� CLUG-L — The SPSS Inc.-sponsored Clementine® discussion group provides a forum
Address (line 2)
for discussing Clementine and sharing data mining experiences with others. To
subscribe, please send an e-mail to listproc@spss.com. In the body of the message,
include the following in plain text (not HTML): subscribe CLUG-L firstname lastname. City State/Prov

Try before you buy. Please visit www.spss.com to download trial Country
versions of our most popular software.
( )
Phone
© 2005 SPSS Inc. All rights reserved. S14BKT-1105 31297-001
SS Technical Support at support.spss. Product registration card Fax back 1.800.841.0064 Check the box(es) that correspon
rd. When you reach the secure Technical fill in the serial number where ind
Complete and return by fax to 1.800.841.0064 or by mail. (Please print.)
oting” link. Then use the “Resolution You can also register your product online at www.spss.com/products/prod_reg/. If your product is not listed below
esolutions” to find the information you
te resolution, please click on the “Contact ________________
ocation and product. Date � SPSS® Base (SPS
� Amos™ (AMO
__________________ _____________________________________________ � AnswerTree® (ANS
SPSS account number E-mail address � AnswerTree Server (ANS
(Refer to your packing slip)
of our products. To order product manuals � Clementine® (CLE
waremenu/book.cfm. Mr./Ms./Dr./Prof. � Clementine Server (CLE
(Circle one) First name � Clementine Solution
w.spss.com/estore/softwaremenu. From Publisher Runtime (CLS
t list of manuals and ordering information. � Cleo™ (CLE
Last name
� LexiQuest™ Categorize™ (LQC
� LexiQuest Mine™ (LQM
sers of SPSS Inc. software to communicate, Job title � mrInterview™ (MR
s of their colleagues around the world. � mrPaper™ (MRP
fficial support channels. � mrScan™ (MRS
Department � mrStudio™ (MRS
nationally: � mrTables™ (MRT
iscusses computer, statistical, and many � mrTranslate ™ (MRT
Organization
of SPSS Inc. software products. SPSS Inc. � NetGenesis® (NGE
s participate. To subscribe, please send � SamplePower® (SMP
should be: subscribe spssx-L firstname Address (line 1) � SmartScore® (SMS

ntine® discussion group provides a forum

Address (line 2)
a mining experiences with others. To
oc@spss.com. In the body of the message,
ML): subscribe CLUG-L firstname lastname. If we need to contact you, what m
City State/Province ZIP/Postal code
(Select all that apply)
� Phone � Fax � E-
spss.com to download trial Country
e. For details regarding the ways in which SP
( ) ( )
have regarding those uses, please refer t
Phone Fax
01
 Fax back 1.800.841.0064 Check the box(es) that correspond to the product(s) you are registering. Please
fill in the serial number where indicated. The serial number is on the CD case.
64 or by mail. (Please print.)
www.spss.com/products/prod_reg/. If your product is not listed below, it does not require a serial number.

� SPSS® Base (SPSS) � SmartViewer Web Server (SVWS)

� Amos™ (AMOS) � SPSS Server (SSSS)
__________________________________ � AnswerTree® (ANSW) � SPSS Data Entry Builder™ (DEBU)
ss � AnswerTree Server (ANSS) � SPSS Data Entry Station™ (DEST)
� Clementine® (CLEM) � Event Builder™ (DDES)
� Clementine Server (CLES) � Interaction Builder™ (DDRS)
� Clementine Solution � Model Builder™ (DDAS)
Publisher Runtime (CLSP) � Predictive Enterprise Repository
� Cleo™ (CLEO) (PERE)
� LexiQuest™ Categorize™ (LQCT) � Predictive Enterprise Manager
� LexiQuest Mine™ (LQMN) (PEMG)
� mrInterview™ (MRIC) � Predictive Enterprise
� mrPaper™ (MRPA) Clementine Adaptor (PECA)
� mrScan™ (MRSC) � SPSS Text Analysis
� mrStudio™ (MRST) for Surveys™ (LQTA)
� mrTables™ (MRTA) � SPSS WebApp
� mrTranslate ™ (MRTR) Framework™ (WAFW)
� NetGenesis® (NGEN) � Text Mining for Clementine (LQCL)
� SamplePower® (SMPW) � Web Mining for Clementine (WMFC)
� SmartScore® (SMSC) � Other ________________________

Serial #_________________________

If we need to contact you, what method of communication do you prefer?

ZIP/Postal code
(Select all that apply)
� Phone � Fax � E-mail � None

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