Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
REPORT
ON
PRODUCT MIX IN MARKETING MIX
AT
ITC Ltd. PSPD, BHADRACHALAM
B.RAJU
10478C1007
(MARKETING)
This is to certify that the Dissertation titled “PRODUCT MIX IN MARKETING MIX
partial fulfillment of the requirements for the award of the degree of MBA in
carried out by him under the guidance and supervision of the undersigned.
The results embodied in this dissertation have not been submitted to any other
Date:
OFFICE SEAL
DECLARATION
I hereby declare that the dissertation titled ITC PSPD Ltd .is being submitted
any other University or Institution for the award of any degree or diploma.
Date:
1…………………………..….
2………………………………..
3………………………………..
Chairman/Dean/Director
ACKNOWLEDGEMENT
I am grateful, on the first hand to ITC Limited PSPD, Sarapaka for giving
also thankful to my external guide Mr. Prabal Kumar Mahapatra, for guiding my
project.
B.SURENDRA
CONTENT
1.
1.1 Abstract 1
1.2 Introduction 2
The project starts with the ITC PSPD profile and understanding of product Mix
at ITC PSPD.
The project mainly includes the understanding of the Primary and Secondary
activities which supports the logistics at ITC PSPD.
The Primary activities are
Order processing
Inventory Management
Transportation
The Secondary activities are those which support the Primary activities
and also known as Supporting activities. Secondary activities are
Production planning
Product packing
Ware Housing
Material handling
Communication flow
Information System
In the Primary activities
Order Processing explains how an order from the Head office is
processed and how the manufacturing advice and run advice are generated.
Inventory Management deals with the inventory policy of ITC PSPD
and the importance of inventory in customer and the manufacturer perspective.
Transportation explains the mode of transportation used by ITC
PSPD in order to deliver the product with in the country and out side the main
documentation required for the transportation.
In the Secondary activities:
Product planning deals with the planning of production for a particular month
in order to deliver the product at right time to the customer and to use all the
resources of the company effectively and efficiently.
Product Packing explains the storage of Paper/board is packed depending on
the customer order in order to deliver the product in a safe manner.
Ware housing explains the storage pf paper/board in the form of reels/sheets
in the ware house. It also explains the safe and automatic storage and
retrieval system (ASRS) in the godown.
Material handling deals with the movement of paper reels/sheets from the
point of production to point of delivery.
Communication flow explains how the communication takes place in between
the company and the customer about the order product. This enables the
customer to know the status of the order given.
Information System deals with the information systems maintained by the
company. In case of ITC PSPD, the company uses “Opti vision” system to
maintain the database of the paper/board produced.
All the dispatches details of the ……….. Month taken and by using certain
statically tool they are analyzed. From this we can make out certain key
observation which helps us to make better decisions in planning, production and
transportation.
The production is done in such a way that the optimal utilization of the resources
happen by using this analysis. The month reel or jumbo reel is prepared in such
a way that the stock is not stored and the deliveries are done accordingly.
1.2 INTRODUCTION:
ITC PSPD is one of the major producers of wide varieties of Paper and Paper
Board. The company produces both Value Added Products as well as the
Recycled Boards. The demand for the company’s product is increasing day
by day because of the recyclable and non polluting nature of paper.
In the present study mainly the finished goods material flow is analyzed by
using the Inventory turnover as a tool. In the present study Inventory
turnover is calculated by considering the dispatches and stock details of the
firm. This analysis enables the firm to identify and eliminate the blockages
in the free flow of material from the manufacturer to the customer.
1.3 INDUSTRIAL ANALYSIS:
Generally often the question arises that why the paper is used as a packing
material and what are the added advantages that are available by using the
paper board as the packing material. The answer for these questions can
be explained by considering the following factors:
• Protection: Paper board when used as a packing material helps to protect the
product from Mechanical stresses and Environment spoilage, pilferage.
Paper board is safe, easy to handle, easy to use and easy to dispose material as
the product manufactured is Elemental Chlorine Free (ECF).
Conversion technology advanced and easy to master i.e., depending on the
customer’s requirement it can be converted into different dimensions easily.
Tremendous flexibility in terms of size shape properties which can be changed as
per the customer requirement.
Made from renewable source / recyclable: The main raw material used for
paper/board is wood which is renewable and the product manufactured is
recyclable also.
Paperboard Industry: a Global Overview
Demand Drivers:
The main demand drivers of present paper industry are as given below:
The growth of the world economy is the main factor that determines the
demand for the paper/board. As the paper packing is economic when
compared with other packing materials, its demand is increasing day by
day.
The demand for the paper/board is directly related to the demand of the
product for which it is used as a packing material. Due to the notable growth
of retail trade and service stores the demand for the paper/board is also
increasing.
• Product branding:
The demand for the product depends on the branding of the board. For
example in the present case the paper/board produced by ITC will certainly
have some more demand in the market than the board produced by other
producers due to the branding of the product
Main factors that may hinder Growth:
Competing material:
Source reduction:
There is a slow decrease in the raw material sources like wood and coal
required for the paper production which will cause an increase in the cost
and decrease the availability of the material. These reasons in turn hinder
the industry growth.
Electronic Media:
Food Packaging:
Major part of packaging board is used for secondary Packaging i.e., used as
an outside carton but not as direct packing of the food material. After the
advent of ECF pulping it is being used for direct packing of food materials.
Non-Food Packaging:
- Other than the food packaging the most demanding packaging applications are
in pharmaceuticals, cosmetics and cigarettes where virgin fiber boards are
typically used.
Graphical Uses:
– Coated papers are used in book covers which are in turn used for printing
purpose.
– Some special quality value added products are used for Greeting cards.
Environmental Issues:
Product
INTRODUCTION TO ITC Ltd.:
ITC was incorporated on August 24, 1910 under the name Imperial Tobacco
Company of India Limited. As the Company's ownership progressively
Indianised, the name of the Company was changed from Imperial Tobacco
Company of India Limited to India Tobacco Company Limited in 1970 and
then to I.T.C. Limited in 1974.
Though the first six decades of the Company's existence were primarily
devoted to the growth and consolidation of the Cigarettes and Leaf Tobacco
businesses, the Seventies witnessed the beginnings of a corporate
transformation that would usher in momentous changes in the life of the
Company.
In 1975 the Company launched its Hotels business with the acquisition of a
hotel in Chennai which was rechristened 'ITC-Welcomgroup Hotel Chola'. The
objective of ITC's entry into the hotels business was rooted in the concept of
creating value for the nation. ITC chose the hotels business for its potential to
earn high levels of foreign exchange, create tourism infrastructure and generate
large scale direct and indirect employment. Since then ITC's Hotels business has
grown to occupy a position of leadership, with over 100 owned and managed
properties spread across India.
In 1979, ITC entered the Paperboards business by promoting ITC
Bhadrachalam Paperboards Limited, which today has become the market leader
in India. Bhadrachalam Paperboards amalgamated with the Company effective
March 13, 2002 and became a Division of the Company, Bhadrachalam
Paperboards Division. In November 2002, this division merged with the
Company's Tribeni Tissues Division to form the Paperboards & Specialty Papers
Division. ITC's paperboards' technology, productivity, quality and manufacturing
processes are comparable to the best in the world. It has also made an immense
contribution to the development of Sarapaka, an economically backward area in
the state of Andhra Pradesh. It is directly involved in education, environmental
protection and community development. In 2004, ITC acquired the paperboard
manufacturing facility of BILT Industrial Packaging Co. Ltd (BIPCO), near
Coimbatore, Tamil Nadu. The Kovai Unit allows ITC to improve customer service
with reduced lead time and a wider product range.
In 1985, ITC set up Surya Tobacco Co. in Nepal as an Indo-Nepal and British
joint venture. Since inception, its shares have been held by ITC, British American
Tobacco and various independent shareholders in Nepal. In August 2002, Surya
Tobacco became a subsidiary of ITC Limited and its name was changed to
Surya Nepal Private Limited (Surya Nepal).
Also in 1990, leveraging its agri-sourcing competency, ITC set up the Agri
Business Division for export of agri-commodities. The Division is today one of
India's largest exporters. ITC's unique and now widely acknowledged e-Choupal
initiative began in 2000 with soya farmers in Madhya Pradesh. Now it extends to
10 states covering over 4 million farmers. ITC's first rural mall, christened
'Choupal Saagar' was inaugurated in August 2004 at Sehore. On the rural retail
front, 24 'Choupal Saagars' are now operatonal in the 3 states of Madhya
Pradesh, Maharashtra and Uttar Pradesh.
In 2000, ITC forayed into the Greeting, Gifting and Stationery products
business with the launch of Expressions range of greeting cards. A line of
premium range of notebooks under brand “Paper Kraft” was launched in 2002.
To augment its offering and to reach a wider student population, the popular
range of notebooks was launched under brand “Classmate” in 2003.
“Classmate” over the years has grown to become India’s largest notebook
brand and has also increased its portfolio to occupy a greater share of the
school bag. Years 2007- 2009 saw the launch of Children Books, Slam Books,
Geometry Boxes, Pens and Pencils under the “Classmate” brand. In 2008, ITC
repositioned the business as the Education and Stationery Products Business
and launched India's first environment friendly premium business paper
under the “Paper Kraft” Brand. “Paper Kraft” offers a diverse portfolio in the
premium executive stationery and office consumables segment. Paper Kraft
entered new categories in the office consumable segment with the launch of
Textliners, Permanent Ink Markers and White Board Markers in 2009.
ITC also entered the Lifestyle Retailing business with the Wills Sport range
of international quality relaxed wear for men and women in 2000. The Wills
Lifestyle chain of exclusive stores later expanded its range to include Wills
Classic formal wear (2002) and Wills Clublife evening wear (2003). ITC also
initiated a foray into the popular segment with its men's wear brand, John
Players, in 2002. In 2006, Wills Lifestyle became title partner of the country's
most premier fashion event - Wills Lifestyle India Fashion Week - that has
gained recognition from buyers and retailers as the single largest B-2-B platform
for the Fashion Design industry. To mark the occasion, ITC launched a special
'Celebration Series', taking the event forward to consumers.
In 2000, ITC spun off its information technology business into a wholly owned
subsidiary, ITC InfoTech India Limited, to more aggressively pursue emerging
opportunities in this area. Today ITC InfoTech is one of India’s fastest growing
global IT and IT-enabled services companies and has established itself as a key
player in offshore outsourcing, providing outsourced IT solutions and services to
leading global customers across key focus verticals - Manufacturing, BFSI
(Banking, Financial Services & Insurance), CPG&R (Consumer Packaged Goods
& Retail), THT (Travel, Hospitality and Transportation) and Media &
Entertainment.
ITC's foray into the marketing of Agarbattis (incense sticks) in 2003 marked
the manifestation of its partnership with the cottage sector. ITC's popular
agarbattis brands include Spriha and Mangaldeep across a range of fragrances
like Rose, Jasmine, Bouquet, Sandalwood, Madhur, Sambrani and Nagchampa.
ITC introduced Essenza Di Wills, an exclusive range of fine fragrances and
bath & body care products for men and women in July 2005. Inizio, the signature
range under Essenza Di Wills provides a comprehensive grooming regimen with
distinct lines for men (Inizio Homme) and women (Inizio Femme). Continuing
with its tradition of bringing world class products to Indian consumers the
Company launched 'Fiama Di Wills', a premium range of Shampoos, Shower
Gels and Soaps in September, October and December 2007 respectively. The
Company also launched the 'Superia' range of Soaps and Shampoos in the
mass-market segment at select markets in October 2007 and Vivel De Wills &
Vivel range of soaps in February and Vivel range of shampoos in June 2008.
ITC’s PSPD is noted as the India’s largest and most technologically advanced
paper and paperboards industry. It caters to a wide spectrum of packaging,
graphic, communication, writing, printing and specialty paper requirements
through its four world-class mills in India. In India it is having first mover
advantage in specialty applications like cigarette tissues, packaging boards,
aseptic cartons and gypsum liners. ITC’s Paperboards and specialty papers
business enjoys market leadership in the value-added paperboards segment,
and also have a significant share of the Indian paperboards market. It is also the
largest Indian exporter of coated boards.
ITC’s products range varies from cigarette tissues to FMCG cartons, from
electrical insulation papers to gypsum board liners, from decorative laminate
base to writing and printing papers and much more. ITC straddles the entire
spectrum of paperboards – from 100% virgin, food-grade boards to 100 %
recycled boards.
Solid Bleached Sulphate Boards: Safire Graphik, Art Maestro, Carte Persona
ITC PSPD has also been a first-mover in the field of collecting and
recycling post-consumer waste from residential localities, corporate and
educational institutes. ITC’s Wealth out of Waste (WOW) campaign has been
successfully implemented in select locations across central and southern India,
and will soon be reaching other locations across the country.
AWARDS:
ITC’s Paper Boards & Specialty Papers business has won numerous
awards for quality, environmental management system and product excellence.
Operation Energy:
Paper Mill of the Year 2005-06 Award to the Bhadrachalam Paper Boards
mill by the Indian Paper Manufacturers Association (IPMA).
The British Safety Council’s Five Star Heath and Safety award 2008 to
the Bhadrachalam Unit. Five Star rating from the British Safety Council to Kovai
Unit in 2008 and 2007, Bollaram in 2007, and Tribeni Unit in 2006. 2007, Tribeni
Unit also awarded the Sword of Honour. These awards are given for excellence
in Health &Safety Management.
National Award for Energy Conservation 2008 to Unit Tribeni from Ministry
of Power & Non-Conventional energy sources. This is the third year in
succession that Tribeni Unit has received this recognition. Unit Bhadrachalam
won the same award in 2005.
Environment:
The Greentech Environment Excellence Gold award 2008, 2006 and 2004
in the manufacturing sector, for the Bhadrachalam factory. Through these awards
the Greentech Foundation recognizes industrial and service sector organizations
for their outstanding achievements in environment protection.
Top Green Rating in 2004 by the Centre for Science & Environment
(CSE). The Bhadrachalam Unit was adjudged as India’s most environment-
friendly paper mill.
Others:
Capexill’s Top Export Award 2005-06, 2004-05 and 2003-04 for the 5 th
consecutive year in recognition of highest exports in value terms, in the paper
and Paperboard category.
In order to cater the needs of the total market and to provide quality products with
good customer support ITC has segmented its market as below:
SEGMENTATIO
N
GEOGRAPHIC CUSTOMER
East Direct
West Consignee
Dealer institutional
North under dealer
customers
South
AP (Hyd)
Corporate
Central
OBJECTIVE OF THE STUDY
The main objective of the project is to study the marketing mix at ITC PSPD ltd.
The product mix details of the march 2010 are taken and the sales dispatches
affect is measured by using statistical tool according to their destinations and
various zones. ITC PSPD ltd various requirements for printing, packaging,
cartons, liquid packaging. Hence to know the importance of deliveries this study
on dispatches would improve the efficiency of sales.
The study is based on the data collected from the unit in the month of March
2010 only at ITC PSPD Unit: Bhadrachalam. 80% of the requirement in PSPD is
met by the Bhadrachalam unit. Hence the logistics analysis at this unit was
chosen for the study. This unit consists of largest production as well as highest
sales to be sent so this gives a clear picture of marketing department in pspd
unit.
Marketing mix
groups obtain what they need and want through creating, offering and exchanging
-PHILIP KOTLER
price, promote and distribute wants satisfying products and services to present and
potential customers."
-WILLIAM J.STANTON
IMPORTANCE OF MARKETING:
∙ Customer satisfaction.
∙ Effective packaging.
∙ Creation of utilities.
∙ Generate revenue.
the master mix of sub-mixes namely, product mix, price mix, promotion mix and place
“The firm’s task is to find the best solution for its marketing decision variables; the
-PHILIP KOTLER
In general, marketing mix is the blend or the compound of all the marketing efforts
round the four ingredients namely product, price, promotion and place. These ingredients
are interrelated a firm using at a particular time to pursue its marketing objectives of four
Ps namely
1. PRODUCT
2. PRICE
3. PLACE
4. PROMOTION
These 4 P's are the parameters that the marketing manager can control, subject to the
internal and external constraints of the marketing environment. The goal is to make
decisions that center the 4 P's on the customers in the target market in order to create
perceived value and generate positive response In each of the marketing mix elements the
four Ps product, price, place, promotion there are several sub elements. For example
packing is the one of the sub elements of product And transportation is one of the sub
elements of place. The marketing mix variables are often termed as “controllable
variables of marketing.” Assembling and managing the marketing mix is the crux of the
marketing task.
1. PRODUCT:
Product is the first of the four Ps of marketing. Though each of four Ps has
its unique position in the marketing mix of the firm. Product has very special position in
the marketing mix of the firm, as it constitutes the substantive element in any marketing
offer. Almost everything we come across in our daily life is product. The entire product
has some utility behind them. All of them cater to satisfy some needs of some people. So
offered for sale. Though products are tangible in case of manufacturing units, they can be
CONSUMER, it is the bundle of perceived benefits that meets his or her needs; to the
MANUFACTURES, it is the bundle of attributes that ideally meet consumer needs; to the
PRODUCTION MANAGER, it is the task or food for thinking as he spends whole time
∙ Brand name
∙ Functionality
∙ Quality
∙ Packaging
∙ Warranty
the enterprise.
2. To focus attention on product life cycle and the strategies that the firm adopts at each
maturity, and decline. This sequence is know as the product life cycle and is associated
with changes in the marketing situations, thus impacting the marketing strategy and the
marketing mix. All products have certain length during which they pass through some
identifiable stages.
a) Introduction.
b) Growth.
c) Maturity.
d) Saturation.
e) Decline.
a. Introduction stage:
It is the first stage of the product life cycle. This phase marks the launch of
costs arising out of inefficient production levels, high learning time, and unwillingness of
trade to deal in the product or demand of higher margins or extended credit terms, and
advertising. During this phase, firm’s requirement for cash is very high as all expenses
customers about its qualities and characteristics and it is made popular among its users
through promotional efforts. The sales do not pick up much more as because the
customers are lack or have low awareness of the product. Even those who are aware and
are willing to try the product do so in smaller quantities, called trail purchase. In this
b. Growth stage:
Once the product crosses the introduction stage , it enters the growth phase. The
product which enters the growth phase meet with a more strengthened and increased
competition. Increased competition leads to price decreases. The demand and sales
increases tremendously due to promotional efforts. The sales and profit grows
distribution and service network and maintaining competitive price level. This strategies
helps the firm to remain competitive over a period of time. The strategy also involves one
survive the heat of competition and customers’ passion to acquire them now enter the
slowing of growth rates of sales and profits. This phase is also marked by a cut throat
competition which often tends to narrow down to price and promotion war. Product
modification programme is at a much higher level and the firm also introduces a modified
In decline phase the growth rate of sales and profits decline. The number of
sales.
2. PRICE:
Price is the one element of the marketing mix that produces revenue; the other
elements produce cost. Pricing is undoubtedly one of the most important decision areas in
the marketing. As the sales volume itself is dependent on price. Pricing really becomes
the key to the revenue of the business. The main objective of the firm to earn profits very
much depends upon the correct pricing decisions. A well-designed and marketed product
1. All products, services and ideas have a price, even if they are free. That is, marketing
2. Price decisions can be made more frequently those other decisions which can be
implemented immediately.
3. From budgeting stand point, price is fundamental for price decisions impact the
4. Pricing decisions have important implications for advertising, sales, distribution and
1. The main goal in pricing are oriented towards profit maximization and profit
2. Pricing helps the company to survive in case of intense competition and to maintain
PRICING METHODS:
The companies resolve pricing issue by selecting a pricing method that incorporates
costs, competition and demand factors. The choice of a particular method, however,
depends on the pricing needs and the decision input barriers encountered by the
management. The most important pricing methods are based on cost, competition and
demand. The main pricing methods, which can be followed to determine the price of a
product, are:
This method assures that no product is sold at a loss until the price covers the full
cost incurred. There are two commonly used cost oriented pricing methods to set the
Cost plus or target or mark-up pricing involves simply adding a percentage of the
cost to arrive at the price. There is a slight difference between cost plus and mark-up
pricing.
final analysis, the amount of profit will be the same though the percentage of profit
based on the break even analysis. It sets the prices at a desired percentage return over and
above the break even point. Thus, the costs of producing and offering the goods for sale
are determined and a target percentage return is then added to these costs at a given
standard output level. Since, total revenue to be generated includes costs and profits, it is
easier to find unit selling price by dividing the total sales revenue by total output or input
levels.
B. DEMAND - ORIENTED PRICING POLICY:
All those firms that set product prices based on costs or competition can
not afford to forget the relationship between traditional mark – ups or competitors’
prices and market demand considerations. Demand for products has its impact and,
hence, demand schedules can be purposively incorporated into price setting through
different methods.
Demand modified break even pricing is a method which sets the prices to achieve
highest profit (over the break even point) in consideration of the amount demanded at
alternative prices. In other words, this method requires estimates of market demand at
each feasible price break even points and expected profit levels of total sales revenue can
then be calculated.
Pricing value pricing is another demand oriented pricing method. It is the buyer’s
perception of value and not the seller’s cost which the key to the product is pricing. The
prices setter use non – price variables in marketing – mix to build up perceived value in
the buyer’s minds and price is set to capture the perceive value. This approach fits well
Most of the firms set prices largely in relation to the prices of their
competitors. Though, no firm can afford to disregard cost and demand factors in
pricing, it gives major attention to positioning its prices just relative to the prices
of its competitors. There are two such commonly used competition based pricing
methods namely,
Going rate pricing is the method of setting the prices in relation to the prices
of competitors. The firm bases its prices largely on the competitor’s prices with less
attention paid to its own costs and demand. Therefore, the firm may charge the same,
In all those business lines where the firm bid for jobs, competition based
pricing is followed than its costs and demand. The firm fixes its prices on how the
competitors price their products. It means that if the firm is to win a contract or a job, it
should quote less than the competitors. With all this, the firm cannot set its price below
the cost. On the other hand, higher price above its cost reduces the chances of winning
the job. The net effect of the two opposite pulls can be well described in terms of
through which goods and/or services are moved from the manufacturer/ service provider
In today’s economic system, not all manufacturers and producers sell their output
directly to the final users. That is, goods do not flow of their own directly to the owners
or consumers. The producers and final users are linked by a bridge of intermediaries that
make possible and profitable movement of goods and services from producers to users.
CHANNEL LEVELS
The marketing channels for consumer’s goods and services are of different lengths.
The zero –level channel is also called as direct marketing channel of a manufacturer
selling directly to the final customers. The one level channel contains of one selling
intermediary such as retailer. A two level channel contains two intermediaries. They are
A three level channel contains three intermediaries. They are wholesalers, Retailers and
jobbers
Channels for industrial goods:
Major channels recognized in industrial markets have more or less fixed pattern as that
of consumer goods. The channel in industrial marketing is of fixed pattern. The industrial
goods manufactured can sell directly by using the sales force to industrial customer.
1. Distribution channel minimize the transport cost and also reduces the handling cost of
the product.
2. Effective and efficient movement of the goods from producer to ultimate user.
D. PROMOTION (COMMUNICATION):
Promotion is the fourth marketing variable in marketing mix. Even though it has
given the fourth place in the marketing mix; this variable is the most important one in the
overall marketing strategies and activities. Promotion- mix or communication- mix is the
audiences. According to Ruth “Promotion consists of those activities that are designed
purchases, display and advertisement allowances, prizes and gifts, extra free products etc.
Communication- mix stands for some special kinds of promotional
activities namely,
1. Advertising.
3. Personal selling.
4. Sales promotion.
1. ADVERTISING
an integral part of our social and economic system. As a powerful technique of promoting
sales, it has been doing wonders in the domain of distribution because, it influences the
stands for the managerial function of any organization intending to send the information
to the other members of the society. Advertising is a sales message directed to a mass
audience that seeks to sell goods, services or ideas through persuasion on behalf of the
paying sponsor. Advertising helps to maintain existing market and also helps to increase
and stabilizes the sales turnover. Manufacturers and producers who intend to make
available goods to the people at profit, do take full advantage of advertising as a major
3. It acts as a salesman.
2. PUBLIC RELATION:
A public is any group that has an actual or potential interest on a company’s ability to
promote a company’s image or its individual products. Many companies today use
promotion and image making. The main tools of public relation are publications, events,
news, speeches, public-service activities and identity media. Public relation involves
3. PERSONAL SELLING:
presentation in a conversation with one or more prospective purchasers for the purpose of
involves direct face to face contact between the salesman and the prospect. The result of
such interaction depends on deep each has gone into another and reached the height of
common understanding. The main task involved in personal selling is one of matching up
the specific consumer so as to bring about transfer of ownership. Basically, the essence of
personal selling is interpretation of product and service features in terms of benefits and
advantages to the buyers and of persuading the buyer to buy the right kind and quantity of
the product.
1. Personal selling by its very nature, is capable of providing more flexibility being
adaptable.
2. The efforts put by the salesman are highly focused on a single customer or a small
group of customers. The message is likely to reach the customer without any distortion
and diffusion.
4. SALES PROMOTION:
such as free samples, gifts and coupons. The phrase is made up of two words namely,
for all those activities that supplement, coordinate and make more effective the efforts of
personal selling, advertising and distributors to increase the sales and stimulate the buyers
in buying more. Sales-promotion is a direct and immediate inducement that adds an extra
value to the product, so it prompts the sales-force, dealers and consumers to buy the
product.
Sales promotion objectives:
2. Encourages repurchases.
achieved.
3. Combats competition.
Product mix
Product mix is the set of all product lines and items that a particular company offers to
Buyers. The width of a product mix refers to how many different product lines a
Company carries. For example, P&G’s product mix in India consists of four lines such as
Packaging boards, specialty papers, graphic papers, papers, products and disposable
Papers.
The depth of product mix is refers to how many variants of each product are offered in
The line, for example: virgin coated board, cycy, cartoon boards MG Kraft papers,
Cigarette tissues, paper cards, folding box board, white coated board, electrical insulation
Papers, niche papers, Recycled boards, wood free fine papers, solid bleached boards,
Food grade paper boards are cyber XL Pac, Safire graphik, indolux, cyber propac, pearl
Graphik, Art maestro, Safire XL Pac, carte Lumina, carte persona, etc., spectra paper
Having pioneered many specialty applications like cigarette tissues, opaque papers, food
grade packaging boards and tele-card boards, ITC's Paperboards and Specialty Papers
business enjoys market leadership in the value-added paperboards segment, and also has
a significant share of the Indian fine papers market. It is the largest exporter of coated
boards from India.
ITC takes great pride in servicing a large cross-section of industry requirements - from
cigarette tissues to FMCG cartons, from electrical insulation papers to gypsum board
liners, from decorative laminate base to writing and printing papers and much more. ITC
straddles the entire spectrum of paperboards - from 100% virgin, food-grade boards to
100 % recycled boards.
Folding Box Boards: Cyber XLPac, Cyber Cypak, Cyber Propac, Cyber XL
Premium, Pearl XL Pac
Solid Bleached Sulphate Boards: Safire Graphik, Art Maestro, Carte Persona
Modified Solid Bleached Sulphate Boards: Carte Lumina, Safire XL Pac
Fine Papers: ECF Alfa Zap, Alfa Plus, Hi Brite, Paper Kraft
Each of the units specialises in a range of products. Together, these units produce more
than 500000 TPA of paper and paperboards that meet stringent quality requirements
across the world. All four manufacturing units are ISO 9001, ISO 14001 and OHSAS
18001 certified and meet strict Environment, Health and Safety norms.
The Kovai unit currently focuses entirely on recycled boards, servicing requirements for
both greyback and whiteback recycled boards, The Kovai unit is a benchmark in
environmental performance - helping ITC turn solid waste recycling positive by
consuming more paper waste generated than is generated internally. This is done by
collecting waste from households and institutions and recycling it at this facility.
The Tribeni unit specializes in fine papers and tissues and the product range from this
unit comprises opaque papers for fine printing like the Bible, dictionaries, cigarette
tissues, medical grade papers, anti-rust papers, electrical insulation papers, decor surface,
printing and barrier papers. The production lines for cigarette component papers and
communication papers have been upgraded in 2008 to ensure that all products continue to
meet exacting international benchmarks.
The Bollaram unit manufactures specialty boards such as cast coated papers and boards,
poly extrusion coated barrier boards and C2S art boards and brief cards. This unit is BRC
certified for food grade boards. ITC has also commissioned a second poly-extrusion in
February 2008 to meet the growing requirements of barrier boards.
Customers are at the core of the business. This is reflected in the diverse range of
products, grades and value added services. There is a strong focus on partnering
customers to co-create and deliver superior solutions, enhancing their competitive
advantage.
The Business' quality philosophy is reflected at every stage - from the selection of clones
used for growing pulpwood to world-class manufacturing facilities to the finishing and
packing lines. It embraces the relevant skills and competencies of employees, managers
and specialists as well.
A dedicated network of regional sales offices, an extensive dealer and agent network in
India and across the globe enables ITC's Paperboards and Specialty Papers business to
reach out to customers in more than a 100 different locations. With the division-wide
implementation of Enterprise Resource Planning (ERP) in 2009, the business will also
offer customers an enriched experience through enhanced connectivity and web-access to
many of the services that are currently handled offline.
ITC's commitment beyond the market finds a strong expression in the Social and Farm
forestry programmes spearheaded by the business. These programmes help create
unitions of man hours of employment for the rural poor, besides being a sustainable
source of high-quality raw material for the business. ITC's Research and Development
efforts in creating disease resistant, high yielding clones help farmers realize greater
yields in a shorter time - from land that may be otherwise unproductive. More than
1,00,000 hectares of planted area stands testimony to ITC's commitment to sustainable
forestry.
ITC's Paperboards and Specialty Papers business has also been a first-mover in the field
of collecting and recycling post-consumer waste from residential localities, corporate and
educational institutes. ITC reaches out directly to consumers with its Wealth Out of
Waste (WOW) campaign, that has been successfully implemented in select locations
across central and southern India, and will soon be reaching other locations across the
country.
Machine 1:
JANUARY
ABK
GYPSUM HWB 17%
4% 3% BKL
DKP 1%
7%
CKL
6%
COATED BOARD
GREY BACK
62%
Machine -1
FEBRUARY
NV
14%
ABK
HWB 21%
5%
GYPSUM
7%
DKP
19% COATED BOARD
GREY BACK
34%
Machine 1:
MARCH
TRIPLEX
4%
ABK
NV
10%
11%
HWB
8%
DKP
15%
COATED BOARD
GREY BACK
52%
Machine 2:
JANUARY
DIAZO
NATURAL
6%
SHADE
25%
HBP
25%
METALIZING
HIZINE PAPER
COATING BASE
19%
25%
month of production.
Machine: 2
FEBRUARY
NATURAL
SHADE
19%
HBP
51%
HIZINE PAPER
30%
Machine: 2
MARCH
DIAZO
11%
NATURAL
SHADE PAPER
37%
HBP
36%
HIZINE PAPER
16%
Machine: 4
The machine: 4 January month production of
Machine: 4
The machine: 4 February month production of
Machine: 4
The machine: 4 march month production of
The SG paper production is 10%, The TETRA paper production is 16%, and
TRANSITION production is 1%, TRIPLEX 10% in the month of production.
Machine: 5
The machine: 5 January month production of
Machine: 5
The machine: 5 February month production of
Machine: 5
The machine: 5 march month production of
Machine: 6
The machine: 6 January month production of
Machine: 6
The machin: 6 February month production of
Machine: 6
The machine: 6 march month production of
Machine: 1
The machine:1 production mix of
Machine: 2
The machine: 2 production of
Machine: 4
The machine: 4 production mix of
Machine: 6
The machine: 6 production mix of