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SUGAM
(Integrated Community Service Center)
CENTERS
DEPARTMENT OF INFORMATION
TECHNOLOGY, HIMACHAL PRADESH
Operating Guidelines for Sugam Centers
Background
The Integrated Community Service Centre (SUGAM) will also act as a tool
for development. It aims to empower the masses by providing access to
community-based information and communication resources and ICT-based
applications - particularly in the field of health, education, agriculture/ natural
resources and rural enterprise development.
Objectives
Administrative Guidelines
Display Board
Working Hours
Number of Centres
Sugam Manager
User Charges
Cash Deposit
Delivery Strategy
maximum wait time for delivery of each service needs to be prescribed (e.g. 45
minutes for HIMRIS) subject to the availability of the sanctioning authority. Such
an exercise is being carried out at the State level in conjunction with the line
departments and outer time limits shall be conveyed shortly for each of the
services. Time limits fixed at the district level should be in conformity with the
upper threshold fixed at the State level.
Technical Manpower
Technical Guidelines
2. The Sugam Manager would take operator-wise and service wise daily
cash report at end of working day of the amount collected by each operator
using Sugam MIS application and collect the amount as per this report, from
them. Sugam Manager would be responsible for depositing the amount
collected at Sugam Centre in the corresponding departmental bank accounts
latest by the next working day.
3. The Department of IT will provide the username and password for Sugam
Manager (SM) of each Sugam Centre. The Sugam Manager should change
the password initially provided immediately after first use for security
reasons.
provided. The Sugam application will automatically update the data of cash
received at each counter service wise, in a central database and generate
appropriate reports as required.
Software Applications
Internet Connectivity
Coding Scheme
Infrastructure Requirement
Other Facilities