COMMON

HOSPITALITY
ACRONYMS
JOB TITLES AND FUNCTIONS

GM - General Manager
Oversees all hotel operations and staff.

FC - Financial Controller
Manages the operations of the accounts department.

DOC - Director of Catering

Responsible for planning and managing food and drinks offer.

CSM - Conference/Convention Services Manager

Coordinates group meetings, events or conventions

DOSM - Director of Sales & Marketing

Responsible for maximising profitability of the hotel.

FOM - Front Office Manager

Oversees day-to-day operation of front desk and reception.

DEPARTMENTS

BOH - Back Of House

The areas of the hotel that have little or no guest contact

(kitchen, engineering, accounting, etc)

FOH - Front Of House

All guest-facing staff and areas of a hotel

F&B (F&D) - Food and Beverage (Food and Drinks)

Staff and departments involved with preparing, presenting and

serving food and beverages.

FR - Function room
A large room where formal dinners and parties can be held.

S&C - Sales and Catering

Responsible for selling and servicing group bookings.

FOR REFERENCE:
WWW.ENTREPRISESCANADA.CA
www.inglesprofesionalparaturismo.com
 COMMON
HOSPITALITY
ACRONYMS
TYPES OF GUESTS

FIT - Free Independent Traveller

Guests that are not part of a group or package.

FAM - Familiarisation
Corporate guests such as travel agents who receive a

complimentary or reduced-rate night.

MICE - Meetings, Incentives, Conferences & Exhibitions

Large group bookings, often planned a year or two in advance.

RATES

ADR - Average Daily Rate

Total room revenue divided by total number of rooms sold.

BAR - Best Available Rate

Lowest rate of the day that is available for guests to book.

MAR- Minimum Acceptable rate

Lowest rate that can be given to a group

CMP - Complete Meeting Package

Per person charge, including room, F&B and proportion of all

other event charges

DDR - Day Delegate Rate

Charge per meeting attendee, including room hire, lunch, etc.

ROH - Run of House

Non-specific booking. The hotel chooses the room upon check-in

NRB - Negotiated Rate Business

Special prices offered to corporate customers in return for

frequent use of the hotel.

PPPN- Per Person, Per Night

PRPN - Per Room, Per Night

FOR REFERENCE:
WWW.ENTREPRISESCANADA.CA
www.inglesprofesionalparaturismo.com
 COMMON
HOSPITALITY
ACRONYMS
EXTERNAL PARTNERS

GSO (GSA) - Global Sales Office (Global Sales

Agency)

An agency that sets up a hotel brand's sales and marketing

operations in a new market or country.

CVB - Convention and Visitors Bureau

An organisation that promotes travel to an area, and provides

information about local events and conventions.

DMC - Destination Management Company

A company responsible for promoting and marketing an area.

OTA - Online Travel Agent

An online company that sells a hotel's room inventory for them.

CRO - Central Reservations Office

Central hub that handles bookings on behalf of a hotel or chain.

SOFTWARE AND SYSTEMS

GDS - Global Distribution System

Network of electronic reservation systems used globally by

travel agents booking hotel rooms.

CRM - Customer Relationship Management

Manages interactions with clients and potential clients.

CRS - Central Reservation System

System that facilitates the booking of rooms, conferences, etc.

PMS - Property Management System

Facilitates reservation management and administrative tasks.

POS - Point of Sale System

Where the customer transaction occurs.

RMS - Revenue Management System

Analyses supply and demand to determine best room price.

FOR REFERENCE:
WWW.ENTREPRISESCANADA.CA
www.inglesprofesionalparaturismo.com