Siva Ramakrishna.

Email: shiva_medikonda@yahoo.co.in

Mobile: +91-9985169581

Professional summary

 Having 4 years of total experience in Application support, System and Network

Administration.
 Taking care of day-to-day network related issues for employees across the globe and
striving for giving uninterrupted network services
 Day to day work assignments by creating a Change Request with Network managers like
ISP or MPLS circuit migration,device setups at the site
 Troubleshooting network issues globally like loss of connectivities and ISP fibre cuts,
power outgaes and do necessary failovers of internet traffic , in order to the users not
effecting their regular work
 Enabling/disaling network ports and changing VLANs as per the requirement
 Creating and Configuring Network and Dial-up Connections. Configuring VPN server,
RAS Server and Connect to computers by using a virtual private network (VPN)
connection. Create a dial-up connection to connect to a remote access server.
 Implement, Configure, monitor and troubleshoot Terminal Services. Remotely administer
servers by using Terminal Services.
 Experienced in maintaining the Active directory and taking backup of active
Directory and restoration whenever needed. Creating sites and subnets and
maintaining windows
 Creating Users ,Groups, Organizational units and Applying
 Group Policies to users on the server according to the requirement.
 Managing File servers and applying Disk quotas on File servers for employees in the
Organization depending on the privileges of the user.
 Experience in Operating systems like WIN9X, WINNT4.0, WIN2000, WIN2003,
WINXP and Win2008.

Qualification

 B.TECH in the stream of Computer Science and Information Technology (2002-2006)

in Gudlavalleru Engineering College, affiliated to J. N. T. U

Professional Experience

GOOGLE
Systems Engineer (L2) may2009 – Till Date

Working for GOOGLE as L2 support systems engineer on behalf of css india pvt .ltd

Responsibilities

Being a Senior Systems engineer in GOOGLE, need to support a broad range of applications
which googlers will use on daily basis.

 To work accordingly to the guts (GOOGLE Unified Ticketing) system and to maintain
SLA
 Trouble shooting windows , linux as well as mac machines.
 Application support like eclipse, blaze, srcfs on linux machines which can used by
developers
 Management of google(auto lists, mailing lists, fast lists) groups and LDAP groups
 Migration support for blackberry users (from BES to GBES)
 Trouble shooting VPN issues based on error codes
 Configuring and trouble shooting wireless on windows, mac OSX 10.4 tiger and OSX
10.5 leopard
 Access permissions, Filer share issues
 Account creations and password managements for Ipass logins
 Basic trouble shooting, escalating ubiquity instance, Gmail and You tube issues
depending on severity of the error/issue
 Corp hosting linux machines
 Giving the KT (Knowledge Transfer) Technical document for the entire team using the
Power point Presentations and updating the global knowledge page.
 Preparing the Weekly team meeting agenda.
 Enabling/disaling network ports and changing VLANs as per the requirement
 Creating queues, aliases using trax page
 Software installations through pushygalore
 Updating group policies in user’s machines if needed

Professional Experience

Brigade corporation India pvt ltd.

IT Support specialist Sep 2007 – Apr 2009

Brigade is a Business Process Outsourcing (BPO) services company for

global corporations. Brigade is headquartered in Chicago with a relationship office in
San Francisco, USA. Brigade has 2 delivery centers in India: Both located in Hyderabad.
Brigade has strategic alliances with top technology companies to support Brigade's
internal and external customers with the best tools of the industry. Brigade's infrastructure
is designed to provide 24X7 support, service level agreements for uptime, single points of
contact, continuous service level improvements and other key performance metrics.

Responsibilities
  Providing 24/7 on-call support to entire Brigade network infrastructure ,where we the
team are the primary contact for any network issues viz; network outages, loss in network
connectivity,devices malfunctioning, change requests , tickets creation for major issues
e.t.c
 Taking care of day-to-day network related issues for employees across the globe and
striving for giving uninterrupted network services
 Day to day work assignments by creating a Change Request with Network managers like
ISP or MPLS circuit migration,device setups at the site
 Configuring Routing protocols,authentication, IPSEC tunnels configuration when changed
are scheduled as per change requests by global network teams
 Preparing the Uptime report of ISP’s in Google and presenting it to the Management
 IOS Upgradation on,SUP720,SUP2 Supervisors using TFTP
 Troubleshooting network issues globally like loss of connectivities and ISP fibre cuts,
power outgaes and do necessary failovers of internet traffic , in order to the users not
effecting their regular work
 Installing and configuring of Windows 2003/2008 servers, maintaining servers
With regular software updates and antivirus updates.
 Experienced in maintaining the Active directory and taking backup of active
directory and restoration whenever needed. Creating sites and subnets and
maintaining windows
 Creating Users ,Groups, Organizational units and Applying
 Group Policies to users on the server according to the requirement.
 Managing File servers and applying Disk quotas on File servers for employees in the
Organization depending on the privileges of the user.
 Performing backup tasks on daily, weekly and monthly basis
 Installing, managing and troubleshooting of Printers.
 Maintaining DNS and DHCP server, IIS servers.
 Network administration: Configuring IP, sub-netting, checking statistics using TCP/IP
utilities such as Ping Tracert and basic troubleshooting.
 Managing monitoring tools like Whatsup, IP Monitor 8.5, and PRTG.
 Exposure to all levels of system and network issues.
 Experience in internetworking with Cisco 2600, 2800 series.
 Maintaining Point to Point links and leased lines.
 Basic knowledge on PIX 515e firewall.
 Minimal knowledge on AVAYA and Vonage phones.

Professional Experience

Network Solutions Pvt. Ltd.

L1 support Desktop Engineer Feb 07 to Sep 07

 User Management: Creation of user accounts, modifying user properties, assigning rights
to user.
 Password management through Windows NT/ 2000 Group /Security Policy
 O/s installations and software deployment.
 Hardware problems.
 Desktop maintenance and support.
 Disk quota Management using Windows.
 Lotus Notes administration.
 Backups /Restore using Third party software's such as Veritas Backup.
  Updating virus definitions on the server, scanning and removal of viruses from Network
(McAfee).

Professional Training Certifications and Achievements

 Completed corporate training in MCSE from IBM trainers.

 Trained in CCNA from Zoom Technologies, Hyderabad.
 Trained in Linux from GOOGLE corporate.

• Cisco Certified Network Associate – CCNA

• Received Star Performer Award of the year – 2010 from Present Employer

Personal Details

Name : Siva Ramakrishna. M

Father’s name : Bhaskara Rao. M
Nationality : Indian
Marital Status : Single
Languages known : English, Hindi and Telugu.
Residential address : H.No - 23-5-232,
Aditya Nagar, Kukatpally.

Place: Hyderabad. M.Siva Ramakrishna

Date: