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Installation Guide
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7 TROUBLESHOOTING
The Power LED is Off. 85
Nothing is Displayed on the Terminal after Power-On 85
Illegible Characters Display on the Terminal after Power-On 86
Repeated Reboot 86
Troubleshooting SICs and MIMs 86
A CABLE SPECIFICATIONS
Console Cable 89
AUX Cable 90
Ethernet Cable 90
Serial Interface Cable 91
Dumb Terminal Adapter 96
E1 Cable 96
T1 Cable 97
ISDN cables 97
Routers in the 3Com Router 5000 Family support two types of interface modules:
■ Smart Interface Cards (SICs) — small WAN cards
■ Multifunctional Interface Modules (MIMs) — larger WAN cards
See Chapter 2 for the list of SICs that are supported for the Router 5012.
See Chapter 3 for the MIMs that are supported for all Router 5000 Family routers.
■ 5012High density ports — The Router 5682 supports a 28 2Mbps sync serial
port, which can connect to leased line, Frame Relay, and X.25 networks.
■ Fast Ethernet access — Router 5000 Family routers support 100 Mbps access to
the local Ethernet and flexible networking configuration.
Router 5000 Family The Router 5000 Family software operates in Synchronous Dynamic Random
Software Access Memory (SDRAM). Flash memory stores router program files and
configuration files. Boot ROM stores boot and initialization programs.
Data Security The Router 5000 Family routers provides data security through the following
features:
■ Authentication protocols, such as Password Authentication Protocol (PAP),
Challenge Handshake Authentication Protocol (CHAP), and Remote
Authentication Dial In User Service (RADIUS)
■ Firewall and packet filtering to prevent intrusions from external networks
■ Virtual Private Network (VPN) for example, GRE, L2TP; IP Security (IPSec); and
Internet Key Exchange (IKE) technologies, to guarantee the security of the
network in the Internet environment
■ Backup solutions based on backup center technology
Online Upgrades Application and configuration software can be upgraded online with 512 KB Boot
ROM and 32MB Flash memory.
Router 5000 Family The Router 5000 Family routers share the following hardware features:
Hardware n Fixed ports
n Power supply and protection ground
n LEDs
Fixed Ports The Router 5000 Family routers provide the following fixed ports:
n Console port
n AUX port
n Ethernet port
Table 1 lists the attributes of the Router 5000 Family console port.
Table 1 Router 5000 Family Console Port Specifications
Attribute Description
Connector type RJ-45
Interface standard Asynchronous EIA/TIA-232
Baud rate 9600 to 115200 bps
Default 9600 bps Services supported
Connecting with character terminal Connecting with serial ports of the local PCs
and operating the terminal emulation
program on the PCs
Router 5000 Family Hardware 5
Attribute Description
Command line interface
Table 2 lists the attributes of the Router 5000 Family AUX port.
Table 2 Router 5000 Family AUX Port Specifications
Attribute Description
Connector type RJ-45
Interface standard Asynchronous EIA/TIA-232
Baud rate 300 to 115.2 kbps
Services supported Modem dial-up
Backup Operating as the console port when the CON
fails
Protocols supported PPP
SLIP MP
Table 3 lists the attributes of the Router 5000 Family Ethernet port.
Table 3 Router 5000 Family Ethernet Port Specifications
Attribute Description
Connector type RJ-45
Interface type MDI
Frame format supported Ethernet _ II
Ethernet _ SNAP IEEE 802.2
IEEE 802.3 Operating mode
10/100BASE-T Mbps autosensing Full duplex/half duplex
Network protocol supported IP, Novell IPX
Power Supply and Table 4 lists specifications for the Router 5000 Family power supply and protection
Protection Ground ground.
Table 4 Router 5000 Family Power Supply and Protection Ground
Item Description
Power supply input Rated Voltage: 100-240V, a.c. 50/60Hz
Max. voltage 90-264V a.c.50/60Hz
Protection ground Connecting to ground through ground wire.
Table 5 describes the LEDs on the Router 5232, 5642, 5682 routers.
Table 5 Router 5232, 5642, 5682 LEDs
POWER ON — The module (MIM or SIC) is operating
normally.
OFF — No module is installed in the current
slot or the MIM is not operating normally.
SYSTEM Flashing-unit is operating normally
OFF-power is Off
READY ON-Module found in particular slot
OFF-No module found in particular slot
ACTIVE Flashing-Data is being transmitted by module
in corresponding slot
OFF-no data is being transmitted in
corresponding slot
OFF — The module in the corresponding slot ACTIVE
is running abnormally or no module is
installed.
(not on Router 5012) Data transmission LED
Flashing green — Data is being transmitted by OFF — No data is being transmitted by the
the module in the corresponding slot. module in the corresponding slot.
SERIAL0 (Router 5012 only)
Fixed serial port LED — Shows the status of OFF — No data is being transmitted.
data that is transmitting on the serial ports.
Flashing green — Data is being transmitted. ETHERNET0/LAN
Fixed Ethernet port LED — Shows the status of OFF — No data is being transmitted.
data transmission on the fixed Ethernet port.
Flashing green — data is being transmitted. SYSTEM
Hardware system operating LED Flashing green — The system is operating
normally.
ON or OFF — The system is operating POWER
abnormally.
System power LED ON — Power is on.
OFF — Power is off.
Router 5012 Hardware The Router 5012 can function as a small-sized access router by connecting to a
leased line or Public Switched Telephone Network (PSTN) through asynchronous
serial ports.
The Router 5012 has four fixed ports and three slots.
Router 5012 Hardware 7
3 2
System Specifications Table 6 lists system specifications for the Router 5012
Table 6 System Specifications for the Router 5012
Item Description
Fixed ports 1 AUX port
1 Console port
1 LAN port
1 Console port 1 Synchronous/ asynchronous serial port
1 10/100 Mbps Ethernet port Slots
1 Encryption Accelerator MIM 2 SIC
Processor MPC8241 (200Mhz)
Boot ROM 512 KB
SDRAM 128 MB
Flash memory 32 MB
Power supply (external) Rated voltage: 100-240 V a.c.; 50/60 Hz
Maximum tolerance: 90-264 V a.c.; 50/60 Hz Input current: 1 to 0.5 A
Output voltage: 12 V d.c. Output current: 4 A
Max. power 40W
Dimensions (W x H x D) 376.2 x 79.4 x 287.9 mm (15 x 3.2 x 11.3 in),
including feet pads
Weight 2.5 kg (5.5 lbs)
Operating relative temperature 0 to 400 C
Operating humidity 5% to 85% (non-condensing)
Fixed Serial Port In addition to the fixed ports described in “Router 5000 Family Hardware”, the
Router 5012 provides a fixed synchronous/asynchronous serial port.
8 CHAPTER 1: INTRODUCING THE ROUTER 5000 FAMILY
Router 5232 Hardware The Router 5232 has four fixed ports and three slots.
Figure 3 illustrates the front panel of the Router 5232.
1 2 3 LAN
System Specifications Table 8 lists the systems specifications for the Router 5232.
Table 8 System Specifications for the Router 5232
Flash 32 MB
Dimensions 442 x 44.4 x 413 mm (17.5 x 1.8 x 16.25 in)
(W x H x D) excluding rubber feet
Weight 8kg (17.64 lbs)
Input voltage Rated voltage: 100-240 V a.c.; 50/60 Hz
Maximum tolerance: 90-264 V a.c.; 50/60 Hz
Max. power 80 W
Operating temperature 0 to 40O C
Operating humidity 5 to 85% (non-condensing)
Router 5642 Hardware The Router 5642 has two fixed ports and four slots.
Figure 5 illustrates the front panel of the Router 5642.
Figure 6 illustrates the back panel of the Router 5642 with MIM cards installed.
System Specifications Table 9 lists system specifications for the Router 5642.
Table 9 System Specifications for the Router 5642
Flash 32 MB
Dimensions 442 x 44.4 x 413 mm (17.5 x 1.8 x 16.25 in)
(W x H x D) excluding rubber feet
Weight 8 kg (17.64 lbs)
Input voltage Rated voltage: 100-240 V a.c.; 50/60 Hz
Maximum tolerance: 90-264 V a.c.; 50/60 Hz
Max. power 80 W
Operating temperature 0 to 40O C
Operating humidity 5 to 85% (non-condensing)
Router 5682 Hardware The Router 5682 has two fixed ports and eight slots.
Figure 7 illustrates the front panel of the Router 5682.
Figure 8 illustrates the back panel of the Router 5682 with MIM cards installed.
System Specifications Table 10 lists system specifications for the Router R5682.
Table 10 System Specifications for the Router 5682
Flash 32 MB
Dimensions 442 x 91.2 x 413 mm (17.5 x 3.6 x 16.25 in)
(W x H x D) excluding rubber feet
Weight 14 kg (30.86 lbs)
Input voltage Rated voltage: 100-240 V a.c.; 50/60 Hz
Maximum tolerance: 90-264 V a.c.; 50/60 Hz
Max. power 120 W
Operating temperature 0 to 40O C
Operating humidity 5 to 85% (non-condensing)
12 CHAPTER 1: INTRODUCING THE ROUTER 5000 FAMILY
INTRODUCING ROUTER 5012 SICS
2
The Router 5012 has 2 smart interface card (SIC) slots. You can install any two of
the following SICs in your Router 5012 router:
■ Ethernet interface card
■ 1-port 10/100 BASE-T SIC
■ WAN interface card
■ 1-Port Serial SIC
■ 2-Port ISDN S/T SIC
■ 2-Port ISDN U SIC
■ 1-Port Fractional E1 SIC
■ 1-Port Fractional T1 SIC
■ 1-Port Analog Modem SIC
1-port 10/100 BASE-T The 1-port 10/100 BASE-T SIC enables communication between routers and LANs
SIC and supports the following functions:
■ An effective transmission distance of 100 meters over category-5 twisted pair
cables.
■ Operation at the speed of 10Mbps or 100Mbps autosensing.
■ Support for both full duplex and half-duplex operating modes.
You can install only one 1-port 10/100 BASE-T SIC in the Router 5012 and it can
only be installed in SLOT 2.
Feature Description
Connector type RJ-45
Interface type MDI
Number of connector 1
Cable type Standard Ethernet cable
Operating mode 10/100BASE-T Mbps autosensing
Full- duplex/half-duplex Supported frame format
Ethernet_II Ethernet_SNAP
IEEE 802.2 IEEE 802.3
Supported network protocol IP
Novell IPX
Front Panel and LEDs Figure 10 illustrates the front panel of the 1-port 10/100 BASE-T SIC.
Table 12 lists the status descriptions of the 1-port 10/100 BASE-T SIC LEDs.
Table 12 1-Port 10/100 BASE-T SIC LEDs
Off: The link is not connected.
LINK Yellow: The link is connected.
Off: No data is being transmitted.
ACT Flashing yellow: Data is being Transmitted.
Cables 3Com recommends that you use category-5 twisted pair cable to connect the
10BASE-T /100BASE-TX Ethernet interface to the Ethernet, as shown in Figure 11.
Ethernet cables are grouped into two types; standard network cables and
crossover cables:
■ Standard network cable, or straight-through cable — The wire sequences of
the twisted pair cable are terminated by RJ-45 connectors at both ends, which
are identical. This cable connects the terminals, such as PCs and routers, to
1-Port Serial SIC 15
hubs or LAN switches. A standard network cable is shipped with the Router
5012.
■ Crossover cable — The wire sequences of the twisted pair cable are terminated
by RJ-45 connectors that are different at either end. This type of cable can
connect terminal equipment, such as PCs and routers, to other terminal
equipment. You can create this kind of cable yourself, if necessary.
The 1-port 10/100 BASE-T SIC ships with the interface cables. While preparing
network cables, use the shielded cable first to ensure electromagnetic
compatibility.
1-Port Serial SIC The main functions of the 1-Port Serial SIC are:
■ Transmisson and processing of synchronous or asynchronous serial data
streams
■ Operation in different modes, such as DTE/DCE, depending on the applications
■ Automatic detection of the type of external cable without manual
configuration
■ Local loop and remote loopback to facilitate fault testing and locating.
In different operating modes, a serial port supports different signal standards and
baud rates. The maximum transmission distance of the signals is related to the
baud rate setting. Table 13 lists the relations between cable type, baud rate setting
and signal transmission distance.
Table 13 Baud Rate and Transmission Distance of V.24 (EIA/TIA-232)/V.35 Cable
The baud rate cannot exceed 64 kbps if the V.24 cable is used and the interface
operates in synchronous mode.
Introduction to DTE and The synchronous serial port supports both data terminal equipment (DTE) and
DCE data circuit-terminating equipment (DCE) operating modes. If two devices are
directly connected and one operates in the DTE mode, the other will operate in
the DCE mode. The DCE device provides the synchronous clock and specifies the
communication rate. The DTE device receives the synchronous clock and
communicates at the specified rate. Generally, the router is used as a DTE device.
To make sure that the device is a DTE or DCE, refer to the manual shipped with
this device. Table 14 provides additional information to help you identify the type
of the device.
Table 14 Typical DTE and DCE Equipment
Description
Feature Synchronous Asynchronous
Connector Type DB-50
Number of 1
Connectors
Cable Type V.24 V.35 DTE Cable
(EIA/TIA-232)
V.35 DCE Cable
DTE Cable
V.24
(EIA/TIA-232 DCE
Cable
Interface V.24 V.35 EIA/TIA -232
Standard and
Operation Mode DTE, DCE DTE DCE
Minimum Baud 1200 1200 1200 300
Rate (bps)
Maximum Baud 64k 2.048M 2.048M 115.2k
Rate (bps)
Supported leased line modem dial-up
Service
terminal dumb terminal
accessing accessing
backup asynchronous
leased line
backup
Supported PPP PPP
Protocol
MP SLIP
LAPB MP
HDLC
SDLC
X.25
Frame Relay
Front Panel and LEDs Figure 13 illustrates the front panel of the 1-Port Serial SIC.
Cables The 1-Port Serial SIC cable is a serial port cable. There are four possible cables that
you can use with the 1-Port Serial SIC. You must order the cable you need from
3Com when you order the interface card. To prevent damage to your router and
to avoid voiding your warranty, use only the appropriate cable supplied by 3Com.
The end of these cables that connects to the router has a DB-50 connector. The
type of network connector depends on the line type or the type of device at the
network end. These cables are described in Table 17 and are illustrated in
Figure 14, Figure 15, Figure 16, and Figure 17.
DB25 Male
DB50 Male Label Enlarged B side
Enlarged A side
DB25 Female
Enlarged A side DB50 Male Label Enlarged B side
2-Port ISDN S/T SIC 19
V.35 Female
To avoid damage to the equipment and ports, do not insert or unplug the serial
cables when the router is powered on.
2-Port ISDN S/T SIC The main functions of the 2-port ISDN S/T SIC are to transmit and process the ISDN
BRI S/T data stream on 2 channels. The 2-port ISDN S/T SIC has both dialing and
leased line operating modes.
2-port ISDN U SIC The main functions of the 2-port ISDN U SIC are to transmit and process 2
channels of ISDN BRI U data stream.
The 2-port ISDN U SIC has both dialing and leased line operating modes.
20 CHAPTER 2: INTRODUCING ROUTER 5012 SICS
Features Table 18 lists features of the 2-port ISDN S/T SIC and 2-port ISDN U SIC.
Table 18 Features of the 2-Port ISDN S/T SIC and 2-Port ISDN U SIC
Feature Description
Connector type RJ-45
Number of connectors 2
Cable type Telephone cable with ferrite core
Protocol standard Comply with the ITU-T I.430, Q.921, and
Q.931 Recommendations.
Operation mode ISDN dialing mode
ISDN leased line mode Supported service
ISDN ISDN complementary services
Multi-user number Sub-address
Backup Supported protocol
PPP over ISDN MP
Q.921 Q.931
Front Panel and LEDs Figure 20 illustrates the front panel of the 2-port ISDN S/T SIC.
Table 19 lists status descriptions of the 2-port ISDN S/T SIC and 2-port ISDN U SIC
LEDs.
Table 19 2-Port ISDN S/T SIC and 2-Port ISDN U SIC LEDs
Off: The B1 channel is idle.
Flashing yellow: The B1 channel is occupied
B1 and data is being transmitted.
Off: The B2 channel is idle.
Flashing yellow: The B2 channel is occupied
B2 and data is being transmitted.
Off: The channel is not active
Flashing yellow: The channel is activating
ACT Green: The channel is active.
Off: The power is off.
ON Yellow: The power is on.
■ For ISDN, “active” describes the action or process that a terminal device uses to
synchronize the network clock.
■ To decrease power consumption of the exchange device, the terminals and
network port should be deactivated.
The 2-port ISDN S/T SIC and 2-port ISDN U SIC use telephone cable with a ferrite
core. This cable ships with the 2-port ISDN S/T SIC and 2-port ISDN U SIC.
To avoid plugging the cable into the wrong connectors and damaging the SIC or
the router host, identify the mark on the SIC before connecting the cable.
When the 2-port ISDN S/T SIC and 2-port ISDN U SIC interface cables are used
outdoors, 3Com recommends that you install a lightning arrester on the input end
of the cable to minimize the risk of lightning damage.
To connect the cable to the 2-port ISDN S/T SIC and 2-port ISDN U SIC:
1 Confirm the type of the ISDN line.
2 Power off the router.
3 Connect the cable.
■ For the 2-port ISDN S/T SIC — If the line uses the ISDN U interface, use NT1 for
conversion. Connect one end of the telephone cable into the BRI S/T port of
the 2-port ISDN S/T SIC and the other end into the NT1.
If the line uses the ISDN S/T interface, directly insert the cable end with ferrite
core into the BRI S/T port of the 2-port ISDN S/T SIC and the other end into the
ISDN S/T port.
■ For the 2-port ISDN U SIC — If the line uses the ISDN U interface, directly insert
the cable with ferrite core into the BRI U port of the 2-port ISDN U SIC interface
card and the other end into the ISDN U port.
If the line uses the ISDN S/T interface, contact your Service representative and
replace the interface card with 2-port ISDN S/T SIC.
1-Port Fractional E1 SIC 23
4 Power on the router and check the corresponding LED on the front panel of the
router. If the LED is green, the SIC passed the POST and can operate normally. If
the LED is off, the SIC failed the POST. Contact your Service representative.
5 Check the ON LED on the interface card panel. If it is green, the interface card is
powered on. If it is off, contact your Service representative.
1-Port Fractional E1 The main functions of the 1-Port Fractional E1 SIC are:
SIC ■ Transceiving and processing the E1 data stream.
■ Providing channelized E1 access.
■ Providing remote loopback and local loop functions to facilitate fault-testing
and locating.
■ The 1-Port Fractional E1 SIC binds channels into one channel with a speed of
nx64 K, where n=1-31.
Feature Description
Connector type DB-15
Number of connectors 1
Interface standard G.703, G.704
Interface rate 2.048 Mbps
Cable type 75-ohm non-balanced coaxial cable (DB-15 to
BNC)
120-ohm balanced twisted pair (DB-15 to Coaxial connector, network interface
RJ-45) connector and 75-ohm to 120-ohm adapter
Operation mode E1
FE1 (supported only by 1-Port Fractional E1 Supported network protocol
SIC)
IP Novell IPX
Supported service Backup
Terminal access Supported protocol
PPP MP
24 CHAPTER 2: INTRODUCING ROUTER 5012 SICS
Feature Description
HDLC LAPB
Q.921, Q.931
8-Bit DIP Switch The 1-Port Fractional E1 SIC is compatible with both 75-ohm impedance and
120-ohm impedance. The interface card matches different types of impedance
through an 8-bit DIP switch. By default, all eight positions of the DIP switch are on.
Table 21 lists the implications and configuration modes of the 1-Port Fractional E1
SIC internal 8 BIT DIP switch.
Table 21 Implications and Configuration Modes of the 1-Port Fractional E1 SIC Internal 8
BIT DIP Switch.
Front Panel and LEDs Figure 23 illustrates the front panel of the 1-Port Fractional E1 SIC.
Cables The interface cable for the 1-Port Fractional E1 SIC is the standard E1 G.703 cable.
The E1 G.703 cable has two variations: 75-ohm non-balanced coaxial cable and
120-ohm balanced twisted pair cable.
You must order the cable you need from 3Com when you order the interface card.
To prevent damage to your router and to avoid voiding your warranty, use only the
appropriate cable offered by 3Com.
When the E1 cable is used outdoors, 3Com recommends that you install a
lightning arrester on the input end of the cable to minimize the risk of lightning
damage.
Hot-shrinkable tube
The 75-ohm non-balanced coaxial cable connects the 1-Port Fractional E1 SIC
interface card with the DB-15 connector and, on the network end, with the BNC
connector.
A pair of coaxial connectors is available for extending the E1 cable. Both ends of
the connectors are BNC connector jacks that can be used to connect two 75-ohm
non-balanced coaxial cables with BNC connectors, as shown in Figure 25.
26 CHAPTER 2: INTRODUCING ROUTER 5012 SICS
DB-15
BNC BNC
Network
Router devices,
such as
leased line
Coaxial connector
The wire marked TX in the E1 cable should be connected with the peer wire
marked RX and the wire marked RX should be connected with the peer wire
marked TX.
■ If the remote device has a 120-ohm interface, you should use a
75-ohm-to-120-ohm adapter or use a 120-ohm cable.
Figure 26 illustrates the 120-ohm balanced twisted pair cable E1 G.703 120-ohm
DB15
Enlarged A side
RJ-45
Enlarged B side
The 120-ohm balanced twisted pair cable connects the 1-Port Fractional E1 SIC
interface card with the DB-15 connector and, on the network end, with the RJ-45
connector.
1-Port Fractional E1 SIC 27
A network port connector is available for extending the E1 cable. See Figure 27.
Both ends of the connector are RJ-45 jacks that can be used to connect two
120-ohm balanced twisted pair cables. In addition, a 75-ohm to 120-ohm adapter
is available.
DB-15
The wire marked TX in the E1 cable should be connected with the peer wire
marked RX and the wire marked RX should be connected with the peer wire
marked TX.
1-Port Fractional T1 The main functions of the 1-Port Fractional T1 SIC are:
SIC ■ Transceiving and processing the T1 data stream.
■ Providing channel T1 (CT1) access.
■ Providing two types of loopback modes, remote loopback and local loop,
which facilitate effective and flexible debugging.
■ Supports fractional T1 operation that can be performed once to bind channels
into one channel with a speed of nx64K or 56K, where n=1-24.
Feature Description
Connector type RJ-45
Number of connectors 1
Interface standard G.703/T1.102, G.704
Interface rate 1.544Mbps
Cable type T1 cable (100-ohm standard shielded network
cable)
Operation mode CT1 and ISDN PRI (supported only by 1-Port
Fractional T1 SIC)
FT1 Supported network protocol
IP Novell IPX
Supported service Backup
Terminal access ISDN
Supported protocol PPP
MP HDLC
LAPB Q.921, Q.931 and Q.SIG (supported only by
1-Port Fractional T1 SIC)
Front Panel and LEDs Figure 29 illustrates the front panel of the 1-Port Fractional T1 SIC.
1-Port Fractional T1 SIC 29
Cables The 1-Port Fractional T1 SIC port cable is a 100-ohm standard shielded network
cable. Both ends have RJ-45 connectors.
You must order the cable you need from 3Com when you order the interface card.
To prevent damage to your router and to avoid voiding your warranty, use only the
appropriate cable offered by 3Com.
Figure 30 T1 Cable
Identify the mark on the interface while connecting to avoid misplugging the
connector into other interfaces and damaging the interface card or the router
host.
When the T1 cable is used outdoors, 3Com recommends that you install a
lightning arrester on the input end of the cable to minimize the risk of lightning
damage.
5 Check the status of the synchronous (LINK) LED on the faceplate of the 1-Port
Fractional T1 SIC. If the LED is off, the line is faulty. Check the line.
1 Port Analog Modem SIC-1AM integrates the functions of asynchronous interface and external Modem,
SIC i.e. allowing 1 channel of remote Modem customers to directly access the Router.
Its main functions are:
■ Supporting the bit rate of 56kbps.
■ Detecting rings, off-hook, protect, and 2/4 wire convert and so on.
■ Accessing and processing the analog signals and transmitting the processed
data to the Router host through the serial interface bus. And also, processing
the data received from the host and then transmitting them to the PSTN via the
telephone port.
Table 26
ACTOFF: Indicates that the link is idle. Blinking: Indicates that the data is
being transceiver.
LINKOFF: Indicates that the link is idle. ON: Indicates that the connection has
established.
Blinking: Indicates that the connection is being
established.
32 CHAPTER 2: INTRODUCING ROUTER 5012 SICS
INTRODUCING ROUTER 5000 FAMILY
3 MIMS
The Router 5000 Family has between 1 and 8 multifunctional interface module
(MIM) slots, depending on the router model, into which you can install the
following modules:
■ Ethernet interface module (Router 5232, Router 5642, Router 5682)
■ 2-port 10/100BASE-T MIM
■ 1-Port 10/100/1000 MIM
■ WAN interface module (Router 5232, Router 5642, Router 5682)
■ 2-Port Enhanced Serial MIM
■ 4-Port Serial MIM
■ 4-Port Enhanced Serial MIM
■ 2-Port E1/CE1/PRI MIM
■ 4-Port E1/CE1/PRI MIM
■ 2-Port T1/CT1/PRI MIM
■ 4-port ISDN S/T MIM
■ 1-port ADSL MIM
■ 2-port ADSL MIM
■ 1-port Channelized T3 MIM
■ 1-port Channelized E3 MIM
■ 1-port 10/100/1000 MIM
■ Encrypted module (Router 5012, Router 5232, Router 5642, Router 5682)
■ Encryption Accelerator MIM
■ NDEC Module (Router 5012, Router 5232, Router 5642, Router 5682)
2-port 10/100BASE-T The 2-port 10/100BASE-T autosensing MIM has the same functions, port
MIM attributes, interface cable, and connecting method as the 1-Port 10/100BASE-T
SIC.
Front Panel and LEDs Figure 34 illustrates the front panel of the 2-port 10/100BASE-T MIM.
10/100/1000 MIM The 10/100/1000 MIM functions to complete the communication between router
and LAN. These modules support:
■ Transmission distance up to 100 meters when category 5 twisted-pair cable is
used;
■ Operating speeds of 1000Mbps, 100Mbps, and 10Mbps, as well as
auto-sensing;
■ Full-duplex mode.
4-Port Serial MIM 35
Attribute Description
Connector RJ45
Number of connectors 1
Interface type MDI/MDIX
Interface standard 802.3, 802.3u, 802.3ab
Cable type Ethernet cable
Operating mode 10/100/1000 Mbps auto-sensing
Full duplex
4-Port Serial MIM The 4-Port Serial MIM has the same functions, interface cable and connecting
method as the 1-Port Serial SIC except that the 4-Port Serial MIM provides 4
interfaces.
The 4-port Serial MIM can be installed in any of the Router 5000 Family, except the
Router 5012.
Front Panel and LEDs Figure 38 illustrates the front panel of the 4-Port Serial MIM.
Cables The 4-Port Serial MIM is shipped with a 1-to-4 conversion cable. One end of the
cable has a DB-100 connector for connecting to the module, and the other ends
have DB-50 (female) connectors for connecting to a synchronous/asynchronous
serial port cable.
You must order the cable you need to use with your 4-Port Serial MIM when you
order the module. To prevent damage to your router and to avoid voiding your
warranty, use only the appropriate cable offered by 3Com.
The end of these cables that connects to the conversion cable has a DB-50
connector. The type of network connector depends on the line type or the type of
device at the network end. There are four possible cables that you can use with
the module conversion cable. These cables are described in Table 31.
CHAN 1
CHAN 2
CHAN 3
ͨµÀ 0
ͨµÀ 1
ͨµÀ 2
ͨµÀ 3
Power off the router before plugging or unplugging the 1-to-4 conversion cable,
as well as the serial cables, to avoid damage to the router and ports.
2 Insert the DB-100 connector of the conversion cable into the DB-100 port on the
4-Port Serial MIM
3 Insert the DB-50 connector of a serial cable into one of the DB-50 connectors of
the conversion cable.
4 Connect the other end of the serial interface cable to one of the following devices:
■ A CSU/DSU if the WAN is a leased line.
■ The serial port of the analog modem if the WAN is a dialing line.
5 Power on the router, and check the READY LED on the faceplate of the router. If
the LED is green, MIM has passed the POST and can operate normally. If the LED is
off, the POST failed and you should contact your Service representative.
6 Check the status of the LINK LED on the 4-Port Serial MIM panel. If the LINK LED is
green, the link is connected. If the LINK LED is off, the link is not connected and
you should check the line.
2-Port E1/CE1/PRI MIM The 2-port E1/CE1/PRI MIM transmits and processes the E1 data streams. In
addition, it provides access to CE1, implementing the ISDN PRI function so that
one board can serve multiple purposes.
The 2-port E1/CE1/PRI MIM can be installed in any of the Router 5000 Family,
except the Router 5012.
Feature Description
Connector DB-15 (for 2-port E1/CE1/PRI MIM and 1-Port
Fractional E1 SIC)
Number of connectors 2
Interface standard G.703, G.704
Interface speed 2.048Mbps
Cables E1 75-ohm non-balanced coaxial cable
E1 120-ohm balanced twisted pair cable Coaxial connector, network interface
connector and 75-ohm to 120-ohm adapter
(with BNC connector)
2-Port E1/CE1/PRI MIM 39
Feature Description
Operating mode E1, CE1, ISDN PRI
Network protocols supported IP
Novell IPX Services supported
Backup Terminal access service
ISDN PRI Protocols supported
PPP MP
HDLC LAPB
X.25 Frame Relay
Q.921, Q.931, Q.SIG (only supported by
2-port E1/CE1/PRI MIM)
Front Panel and LEDs Figure 41 illustrates the front panel of the 2-port E1/CE1/PRI MIM.
Internal DIP Switches The 2-port E1/CE1/PRI MIM provides 8 internal DIP switches. The settings of the
DIP switches determines the interface impedance and grounding mode, as
described in Table 34.
Table 34 Correlation Between 2-Port E1/CE1/PRI MIM DIP Switches and the E1 Interface
2-Port E1/CE1/PRI
Module MIM
DIP Switch S1 S1 S3
E1 Interface Interface 0 Interface 0 Interface 1
By default, all DIP switches are switched on so the impedance of the E1 interface is
75-ohm.
40 CHAPTER 3: INTRODUCING ROUTER 5000 FAMILY MIMS
Table 35 lists the selections that the 2-port E1/CE1/PRI MIM DIP switches enable
and how to configure them:
Table 35 Selection and Configuration of the 2-Port E1/CE1/PRI MIM DIP Switches
Configuration of Configuration of
DIP Selection 75-ohm impedance 120-ohm impedance
1BIT 75-ohm/120ohm On Off
2BIT On Off
3BIT On Off
4BIT On Off
5BIT On Off
6BIT RxRing grounding Off: RxRing is -
mode grounded via
capacitance
On: RxRing is
grounded directly
7BIT RxShield grounding - On: RxShield is
mode grounded
Off: RxShield is not
grounded
8BIT SxShield grounding - Off: RxShield is
mode grounded via
capacitance
On: RxShield is
grounded directly.
Only trained staff should change the position of a DIP switch. Change BIT1-8 to on
when connecting a 75-ohm cable. Change BIT1-8 to off when connecting a
120-ohm cable.
Cables The 2-port E1/CE1/PRI MIM interface cable is a G.703-compliant (or E1) cable. You
must order the cable you need from 3Com when you order the interface card. To
prevent damage to your router and to avoid voiding your warranty, use only the
appropriate cable offered by 3Com.
There are two types of cables that can be used with this MIM: a 75-ohm
unbalanced coaxial cable, and a 120-ohm balanced twisted pair cable.
2-Port E1/CE1/PRI MIM 41
Hot-shrinkable tube
You can select a pair of coaxial connectors with a BNC receptacle at both ends
that connect two 75-ohm unbalanced coaxial cables with BNC connectors. The
coaxial connectors are used in the extension connection with E1 75-ohm
unbalanced coaxial cable
At the router end, the cable has a DB-15 (male) connector. At the network end,
the connector is an RJ-45.
DB-15
BNC BNC
Network
Router devices,
such as
leased line
Coaxial connector
If the remote network device has a 120-ohm interface, you should use 75-ohm to
120-ohm converter, or use a 120-ohm cable instead.
5 Power on the router.
6 Check the status of the corresponding READY LED on the panel. If the LED is on,
the router has completed the POST and is operating normally. If the LED is off, the
POST failed and you should contact your Service representative.
7 Check the status of the LINK LED (synchronous LED) on the panel of the 2-port
E1/CE1/PRI MIM. If the light is off, signal synchronization failed and you should
check the line.
DB15
Enlarged A side
RJ-45
Enlarged B side
You can select a network interface connectors with a RJ-45 receptacle at both
ends that connect two 120-ohm balanced twisted pair cables with BNC
connectors. The network interface connector is used in the extension connection
with E1 120-ohm balanced twisted pair cables.
DB-15
The E1 cable, coaxial connector, and network interface connector are all optional
accessories so you must make these selections when you purchase 2-port
E1/CE1/PRI MIMs.
2-Port T1/CT1/PRI MIM The 2-Port T1/CT1/PRI MIM transmits and processes T1 data flow, provides CT1
access, and fulfills the function of ISDN PRI.
The 2-Port T1/CT1/PRI MIM can be installed in any Router 5000 Family except the
Router 5012.
For example, if you plug a 2-Port T1/CT1/PRI MIM into slot 1 in a Router 5682
router, and a 2-Port T1/CT1/PRI MIM into slot 3, the two CT1/PRI interfaces in slot
1 will be numbered CT1 0 and CT1 1 The two CT1/PRI interfaces in slot 3 will be
numbered CT1 2 and CT1 3.
When you use the timeslots binding command on a CT1 interface, the system
automatically generates the corresponding serial interfaces.
Feature Description
Connector RJ-45
Number of connectors 2
Interface standard G.703/T1.102, G.704
Interface rate 1.544Mbps
Cables T1 cable (100-ohm shielding network cable)
Operation mode Channelized T1, ISDN PRI
Fractional T1 Supported network protocol
IP Novell IPX
Services supported Backup
Terminal access service ISDN
Protocols supported PPP
MP HDLC
LAPB X.25
Frame Relay Q.921
Q.931
Front Panel and LEDs Figure 47 illustrates the front panel of the 2-Port T1/CT1/PRI MIM.
Cables The T1 interface cable for 2-Port T1/CT1/PRI MIM modules is the 100-ohm
straight-through shielding network cable. You must order the cable you need from
3Com when you order the interface card. To prevent damage to your router and
to avoid voiding your warranty, use only the appropriate cable offered by 3Com.
Figure 48 T1 Cable
In addition, you may choose to use the network interface connector to extend the
T1 cable. Both ends of the connector are RJ-45 jacks that can connect two
network cables. Note that both T1 cable and network interface connector are
optional accessories. You should order them together with the 2-Port T1/CT1/PRI
MIM.
RJ-45 Straight-through
RJ-45 network cable
4 Power on the router, and check the corresponding READY LED for the slot on the
faceplate of the router. If the LED is on, the module passed the power-on self-test
(POST) and can work normally. If the LED is off, the module failed to pass the
POST. Contact your Service representative.
5 Check the state of synchronous LINK LED on the panel of the 2-Port T1/CT1/PRI
MIM. If it is off, the line failed. Check the line to locate the problem.
4-port ISDN S/T MIM The 4-Port ISDN S/T MIM transceiver and processes the 4-channel data stream on
the ISDN BRI S/T interface. The 4-Port ISDN S/T MIM can work in dialup mode and
leased line service mode.
The 4-port ISDN S/T MIM can be installed in any of the Router 5000 Family, except
the Router 5012
46 CHAPTER 3: INTRODUCING ROUTER 5000 FAMILY MIMS
The interfaces of the 4-Port ISDN S/T MIM ISDN S/T BRI are arranged according to
the following rules:
■ The first interface is BRI0.
■ Interfaces for the first 4-Port ISDN S/T MIM are numbered from BRI0 to BRI3.
Interfaces for the second 4-Port ISDN S/T MIM are numbered from BRI4 to
BRI7, and so on.
Features
Table 38 Attributes of the 4-Port ISDN S/T MIM
Attribute Description
Connector RJ-45
Number of connectors 4
Cable ISDN S/T cable
Protocols and standards ITU-T I.430, Q.921, and Q.931 compliant
Operating mode ISDN dialup
ISDN leased line Services supported
ISDN Supplementary ISDN services
Multi-user number Sub-address
Backup Protocols supported
PPP over ISDN MP
Q.921 Q.931
Internal DIP switches The purpose of the internal DIP switch is to set the matched resistance on the ISDN
BRI S/T interface. The setting of this switch (DIP S1) determines whether the
matched 100-ohm resistance on the ISDN BRI S/T interface is used. By default, all
DIP switches are turned on.
4-port ISDN S/T MIM 47
Table 39 describes the configuration of the 4-Port ISDN S/T MIM DIP switch.
Table 39 Configuration of the 4-port ISDN S/T MIM DIP Switch
Corresponding
DIP switch Description Default setting interface
1.2 BIT On Use 100-ohm On 0
matched
resistance,
Off Not use 100-ohm
matched
resistance
3.4 BIT On Use 100-ohm On 1
matched
resistance
Off Not use 100-ohm
matched
resistance
5.6 BIT On Use 100-ohm On 2
matched
resistance
Off Not use 100-ohm
matched
resistance
7.8 BIT On Use 100-ohm On 3
matched
resistance
Off Not use 100-ohm
matched
resistance
Front Panel and LEDs Figure 51 illustrates the front panel of the 4-Port ISDN S/T MIM.
Table 40 lists status descriptions of the 4-Port ISDN S/T MIM LEDs.
Table 40 4-Port ISDN S/T MIM LEDs
LED Meaning
Yellow lamp on the left Off means channel B1 is idle. Green means
channel B1 is occupied and data
communication is going on.
Green lamp on the right Off means channel B2 is idle. Green means
channel B2 is occupied and data
communication is going on.
0-3 Corresponding port number.
Cables The interface cable for the 4-Port ISDN S/T MIM is a standard ISDN S/T interface
cable. Pin 3 and pin 6 are TX ends, and pin 4 and pin 5 are RX ends. Both ends
have RJ-45 connectors.
48 CHAPTER 3: INTRODUCING ROUTER 5000 FAMILY MIMS
Verify that the identifier on the interface is correct so that you connect the
interfaces correctly and prevent damage to the interface module or router.
Encryption Accelerator The Encryption Accelerator MIM supports IPSec protocol, accelerates the
MIM encryption processing of IP packets through the hardware, and provides the router
with high-performance, high-reliability encryption capabilities.
The Encryption Accelerator MIM can be installed in any of the Router 5000.
When the Encryption Accelerator MIM is installed in a Router 5000 Family, the
router routes and forwards the IP packets and implements VPN with encryption
features. Figure 52 illustrates the Encryption Accelerator MIM.
Feature Description
Supported protocol IPSec
Maximum number of supported simultaneous 100
IPSec tunnels
Hardware implementation algorithm Private key algorithm (DES, 3DES, AES, QC5,
Blowfish, Cast-128, SkipJack)
Authentication algorithm (MD5, SHA-1 Hash
algorithm)
\Front Panel and LEDs Figure 53 illustrates the front panel of the Encryption Accelerator MIM.
NDEC MIMM Network Data Encryption Module (NDEC for short) supports IPSec protocol, speeds
up the encryption processing of IP packet by means of hardware, thus, provides
encryption features of high performance and high reliability for routers.
When NDEC module is inserted, the main board of the router handles IP packet
forwarding and implements the VPN with encryption features, then the NDEC will
complete the task of encryption.
Attribute Description
Protocol supported IPSec
The maximum number of IPSec connections Hardware algorithm1
supported simultaneously100
) Key algorithm (DES, 3DES, AES, QC5, Blowfish,
Cast-128, SkipJack)
2) Authentication algorithm (MD5, SHA-1 hash
algorithm)
T3 represents the tertiary group rate of T system in the TDM system, that is,
44.736Mbps. An E3 channel can be channelized into 28 T1 lines through the
demultiplexing processes of T23 and T12, each T1 line also supporting the
operating modes of CT1. T23 is used to indicate either T2-to-T3 multiplex or
T3-to-T2 demultiplex, and T12 to indicate T1-to-T2 multiplex or T2-to-T1
demultiplex. “T23” and “T12” discussed here represent the demultiplex process.
Table 44
Table 45 1-Port Channelized C3 MIMM
Attribute Description
Connector SMB
Number of connectors 2
Interface standard G.703, G.704, G.751
Interface rate 34.368Mbps
Interface cable type E3 cable (75ohm coaxial cable)
Operating mode E3
CE3 Services supported
E3 leased line
LED Meaning
LINK OFF means that the link is not set up
and ON means that the link has been
set up.
52 CHAPTER 3: INTRODUCING ROUTER 5000 FAMILY MIMS
LED Meaning
ACT OFF means that no data is being
transmitted or received, and blinking
means that data is being transmitted
and received.
T3 represents the tertiary group rate of T system in the TDM system, that is,
44.736Mbps. An E3 channel can be channelized into 28 T1 lines through the
demultiplexing processes of T23 and T12, each T1 line also supporting the
operating modes of CT1. T23 is used to indicate either T2-to-T3 multiplex or
T3-to-T2 demultiplex, and T12 to indicate T1-to-T2 multiplex or T2-to-T1
demultiplex. “T23” and “T12” discussed here represent the demultiplex process.
Table 47
Attribute Description
Connector SMB
Number of connectors 2
Interface standard G.703, G.704, G.752
Interface rate 44.736Mbps
Interface cable type T3 cable (75ohm coaxial cable)
Operating mode T3
CT3 Services supported
T3 leased line
ADSL MIMM 53
LED Meaning
LINK OFF means that the link is not set up
and ON means that the link has been
set up.
ACT OFF means that no data is being
transmitted or received, and blinking
means that data is being transmitted
and received.
ADSL MIMM The 1/2 ADSL (1-Port/2-Port Asymmetric Digital Subscriber’s Loop) modules are
available for 3Com 5000 Routers. The ADSL interface modules provide the users
with telephone interfaces equivalent to WAN interfaces, which can enable a LAN
subscriber to reach the DSLAM (Digital Subscriber's Loop Access Multiplexer) of
the service provider through an analog subscriber line, and then access the ATM/IP
backbone network or Internet. Thus, high-speed data communications and video
on demand can be fulfilled. As ADSL uses the high frequency band upper than 26
KHz for data transmission, its activities will not interfere the voice service (which
occupies the low frequency band in the range of 0 to 4 KHz) implemented across
the same line. Normally, the subscriber can be provided with a speed in the range
of 32 Kbps to 8 Mbps (downstream rate) and a speed in the range of 32 Kbps to 1
Mbps in the (upstream rate).
The primary function of ADSL module in a system is to provide ADSL interface for
the router, which includes,
■ Allows manual activation/deactivation of ADSL line, and supports four SAR
loopback methods that facilitate the fault isolation.
■ Supports interface standards of G. DMT, G. Lite, and T1.413 and the
configuration of auto-sensing.
■ Supports network lattice coding (except for the G. Lite standard) on ADSL
interfaces for enhancing the stability of ADSL connections.
54 CHAPTER 3: INTRODUCING ROUTER 5000 FAMILY MIMS
Table 50
The following sections describe how to prepare and install your router:
■ Preparing to Install the Router
■ Mounting the Router in a Rack
■ Installing the Router on the Workbench
■ Connecting the Power Cable
■ Connecting the Router to the Console Terminal
■ Installing SICs and MIMs
■ Connecting the Router to the Ethernet
■ Connecting the Router to the WAN
■ Verifying the Installation
Preparing to Install This section provides guidelines for preparing your site and router for installation.
the Router
Safety Warnings Before installing your router, consider the following safety guidelines:
■ Switch off the power supply before connecting the cables.
■ Keep the router away from heat sources.
■ To ensure normal heat dissipation, do not stack routers.
■ Do not keep a router in a damp place, and prevent liquid from getting into the
router.
■ Ensure that the neutral point of the power is grounded properly, to avoid
personal injury.
■ Ensure that the power is off before plugging or unplugging the interface cards,
modules and cables of the router.
■ Before removing the chassis, disconnect all the power cords and external
cables.
■ To avoid damage to the router, connect all the cables correctly. Never connect
telephone cables (including the ISDN lines) to the console or AUX port.
58 CHAPTER 4: INSTALLING THE ROUTER
3Com recommends that you use an uninterrupted power supply (UPS) with your
router.
General Site The environment of the installation site influences the performance and lifetime of
Requirements the router. The installation site for your router should meet the following
requirements for temperature and humidity, dust, gases, static electricity, and
electromagnetic discharge.
Dust
Dust is harmful to the safe operation of the router. The specifications for the dust
content and diameter of the granule within the equipment room are listed below.
Table 52 Specification for Dust Content
Maximum
diameter (µ m) 0.5 1 3 5
Maximum 1.4 x 107 7 x 105 2.4 x 105 1.3 x 105
density (the
number of
granules per
cubic meter)
Gases
The equipment room of the router must meet strict requirements for the content
of salt, acid and sulfide. The specific limitation values of these harmful gases are
given below.
Table 53 Harmful Gas Limitation Values in Equipment Room
Static Electricity
To prevent damage caused by the static electricity, ensure that:
■ The equipment is grounded
Preparing to Install the Router 59
Electromagnetic Discharge
To prevent damage by electromagnetic discharge, do the following:
■ Take effective measures against electrical interference for the power supply
system.
■ Separate the working ground of the router from the grounding device of the
power equipment, or thunder proof grounding.
■ Keep the router away from wireless launchers, radar launchers and other high
frequency and high current equipment.
■ Adopt electromagnetic shielding if necessary.
Lightning Damage
To minimize the risk of lightning damage do the following:
■ Install a lightning arrester on the input end of a telephone cable, ISDN line or
T1/E1 line.
■ Ensure that the PGND wire of the chassis is well grounded
■ Ensure that the neutral point of the socket of AC power supply is well
grounded
■ Install a lightning arrester at the input end of the power supply
Workbench Whether you install the router in a rack or place it directly on the workbench, it is
Requirements necessary to ensure that:
■ Airflow is not restricted around the router.
■ The cabinet and workbench are strong enough to support the weight of the
router and other installation accessories.
■ The cabinet and workbench are well grounded.
Installation Checklist After you verify that the installation conditions comply with these requirements,
open the packing case of the router and check the contents against the your order
contract. Contact your Service representative if you find any discrepancies.
To install your router, you will need:
■ Tools
n Phillips screwdriver
n Flat-head screwdriver
n ESD-preventive wrist strap and ESD-preventive gloves
n Flat-blade screws (used in wall mounting)
60 CHAPTER 4: INSTALLING THE ROUTER
■ Cables
n Ethernet cable
n Console cable
n AUX cable
n Power supply (for the Router 5012), power cord and chassis ground wire
n Interface cables for the selected interface modules
■ Equipment
n A router
n Optional SICs and MIMs
n Ethernet 100BASE-T Hub or LAN switch
n Channel service unit/data service unit (CSU/DSU) or other data
communications equipment (DCE) equipment (such as a modem)
n Configuration terminal, such as a PC
n Additional equipment for the selected interface modules
6
Mounting the Router The Router 5232, Router 5642, and Router 5682 can be mounted in a standard
in a Rack 19-inch rack. To install a router in a rack:
1 Check the grounding condition and stability of the rack. Secure the fastening
brackets to both sides of the front and rear panels of the router.
2 Place the router on one of the trays in the rack. Move the router into position
along the guide rail in the rack.
3 Ensure that the router is level and securely fixed. Use pan head screws to fasten
the brackets to the rack. The pan head screws should be anti-rust and should
satisfy the rack installation requirements.
4 Ensure that the ventilation holes are not obstructed.
Guide
Panhead screw
Installing the Router on the Workbench 61
Installing the Router You can install any Router 5000 on a workbench.
on the Workbench
To install the router on a workbench, take the following precautions:
Connecting the Power To connect the router to the power outlet and confirm that the PGND wire is
Cable properly grounded, do the following:
1 Connect the output end of the power socket on the rear panel of the router.
2 Connect the input end to the AC power outlet.
3 Turn on the power switch on the router.
4 Confirm that the router has power by checking whether the POWER LED is on.
Connecting the Router The Router 5000 provides a console port, through which you can configure the
to the Console router.
Terminal
The console cable is an 8-core shielded cable. The end that is used to connect to
the console port of the router has an RJ-45 connector. At the other end of the
console cable has both a DB-9 (female) adapter and a DB-25 (female) adapter. Use
the appropriate connector for the port on the console terminal.
8P8C Plug
Enlarged B side
DB9 Female
Enlarged C side
Figure 64 Connecting the Console Port to the PC (router shown for illustration only)
PC serial
PC
interface
Console
cable
Console port
After connection, power on the router. The startup information of the router is
displayed on the console terminal.
Installing SICs and Before you install a SIC or MIM, assemble the following equipment:
MIMs ■ Flat-blade screwdriver
■ Anti-static wrist strap
The Router 5000 Family routers do not support hot swappable SICs and MIMs. To
avoid injury from electric shock or damage to a router, put on an anti-static wrist
strap, make sure that power to the router has been turned off and that the power
cord has been unplugged before performing any of the following operations.
Before you can install a SIC or MIM, you must remove the filler panel from the slot.
Remove the captive screws of the blank filler panel by unscrewing them in a
counter-clockwise direction with the flat-blade screwdriver, as shown below.
Do not remove the blank filler panel with black film above SLOT0.
Connecting the Router The Router 5000 Family routers provide a fixed 100BASE-TX fast Ethernet port
to the Ethernet that uses category-5 twisted pair cable.
10/100M Ethernet
interface
Ethernet cable
ETHERNET0 interface
Connecting the Router The Router 5000 Family provides two fixed WAN ports, and gives you the option
to the WAN to install further WAN ports as required. The fixed ports are the AUX port and the
serial port. The additional ports are provided by the SICs and MIMs supported by
the Router.
Connecting the AUX The auxiliary (AUX) port is a serial port that is used for remote configuration or
Port to the Modem dial-up backup. To connect the router to a remote device, a local modem must be
connected to a remote modem through PSTN. For the connection method, see
Chapter 5. For AUX port specifications, see Chapter 1.
If the console port fails, the AUX port can also serve as a console port.
Modem
AUX cable
Connecting the Serial The serial port is usually used to connect the router to DSU/CSU.
Port to a CSU/DSU
Plugging or unplugging the connectors of the serial cable on line can damage the
router or the remote device.
Verifying the Installation 65
Use the following procedure to connect the serial cable (take the connection from
SERIAL0 to DSU/CSU):
1 Turn off power to the router.
2 Choose the appropriate serial cable.
3 Plug the DB-50 adapter of the cable into the SERIAL0 port of the router.
4 Connect the other end of the cable to the CSU/DSU device. (If the WAN uses a
dial-up line, connect the cable to the serial port of the analog modem.
DSU/CSU
Serial interface
SERIAL0
Synch/asynch cable interface
Verifying the Verify whether the router has been correctly installed by checking the following
Installation items:
■ There is airflow around the router
■ Power is connected correctly
■ The ground wire of the router is correctly connected
■ The router is connected to other devices, such as the console terminal
66 CHAPTER 4: INSTALLING THE ROUTER
BOOTING AND CONFIGURING THE
5 ROUTER
During the initial configuration of the router, you can use only the console or AUX
port. This chapter describes how to connect the router to a local or remote
console terminal and how to set parameters at the console terminal.
Connecting the Router To set up the local configuration environment, connect the RJ-45 connector of the
to a Local Console console cable to the console port on the router, and the DB-25 connector or DB-9
Terminal connector to the serial port of a PC, as shown below.
PC
Console port
Console cable
Connecting the Router To set up the remote configuration environment, you must connect a local modem
to a Remote Console to the serial port of a local PC. Connect a remote modem to the AUX port of the
Terminal remote router using an AUX cable. Use PSTN to connect the local and remote
modems, as shown below.
Modem
PC
PSTN
AUX cable
2 Enter the name of the new connection in the Name field and click OK. The
Connect To dialog box, shown below displays.
3 Select the serial port for the connection from the Connect using dropdown menu
and click OK. The Connection Properties dialog box, shown below displays.
Setting the Parameters of the Console Terminal 69
6 Select Properties. The Properties dialog box for your connection displays.
7 Click the Settings tab, as shown.
8 In the Emulation dropdown menu, select VT100 or Auto detect. Click OK.
Powering on the Router 71
Before switching on the power, locate the power-off switch in the workroom so
that, in case of an electrical accident, power can be turned off quickly.
Checking and Operating After the router is powered on, verify that:
after Power-on ■ The LEDs on the front panel are normal.
During the power-on self-test (POST), the memory test is successful if the LEDs
light in the following sequence:
1. SLOT0 to 2 and SERIAL0
2. SLOT1 and 2
If SLOT0 and 1 LEDs light, the memory test failed.
For the status of the LEDs during normal operation after power-on, see the LED
tables in Chapter 1.
■ The console terminal display is normal
For the local configuration, the startup interface on the console terminal
displays after the router is powered on.
For the remote configuration, you must dial up, using HyperTerminal, after the
router is powered on, as shown. After the dial-up, the startup interface is
displayed on the terminal.
After the POST, press Enter. When the [3Com] prompt displays, you can
configure the router.
72 CHAPTER 5: BOOTING AND CONFIGURING THE ROUTER
Startup Process After the router starts up, the Boot ROM program runs and the following
information displays on the terminal screen:
Booting
********************************************
********************************************
Copyright(C) 2002-2005 by 3Com Corporation, Inc.
Compiled at 20:46:59 , Jan 23 2003.
The contents displayed on the terminal can vary with different versions of Boot
ROM.
If you press Ctrl+B immediately, the system displays the Boot Menu. If you do not
press Ctrl+B, the system initiates the program decompression process.
When the system begins the decompression and initialization process, the screen
displays:
Now system is self-decompressing...
System now is starting...
Press Enter. The system displays the [3Com] prompt, which indicates that the
router has entered the system view and you can configure the router.
SNMP Management For help managing routers on your network, you can use 3Com Network Director
software to discover, map, and display network links and IP devices.
To allow Network Director to monitor your routers, you must first configure SNMP
V1 with the following commands:
<addr> is the address of the PC on which you have installed Network Director.
To learn more about Network Director, on the 3Com Corporation World Wide
Web site, enter this URL into your Internet browser:
http://www.3com.com/3nd
Command Line Interface The command line interface of the Router 5000 routers provides commands to
configure and manage the router. The command line interface has the following
characteristics:
■ Performs local configuration through the console port.
■ Performs local or remote configuration through the telnet command, which
can be used to log on directly and manage other routers.
■ Implements the configuration on the router through the terminals (the
asynchronous interface, including those connected to the AUX port and AS
port) in dumb terminal mode.
■ Configures the hierarchical user protection (guest, operator, administrator).
Only administrator users are authorized to configure and manage the routers.
■ Online help, available by typing ? at any time.
■ Provides network diagnostic tools, such as Tracert and Ping, to quickly diagnose
the availability of the network.
■ Provides detailed debugging information to diagnose network faults.
74 CHAPTER 5: BOOTING AND CONFIGURING THE ROUTER
■ The command line interpreter adopts fuzzy search for the keywords of the
command. A conflict-free keyword if entered, will be interpreted accordingly.
For example, for a display command, you can enter dis.
To facilitate the management of the router in the system view, all the commands
are grouped. Each group corresponds to a view. Users can use these commands to
switch between different views. Many commands are limited to use in a single
view. Other commands (such as ping, display current-configuration, interface)
can be executed in all views.
Help for the Router 5000 Family routers provide online Help for the command line interface:
Configuration ■ In any view, enter ? for all the commands in the view and a brief description of
each command.
■ Enter a command, followed by a space and ?, in the keyword position for a list
of all keywords and a brief description of each one.
■ Enter a command, followed by a space and ?, in the argument position for a
description of related arguments.
■ Enter a character string, followed by a space and ?, for a list of all commands
that begin with the character string.
■ Enter a command, followed by a character string and ?, for a list of all
keywords that begin with the string.
Naming and The Router 5000 FamilyRouter 5000 Family routers support the following ports:
Arranging Interfaces ■ CON
■ AUX
■ Ethernet
■ Serial (synchronous/asynchronous)
■ Asynchronous
■ E1/T1
■ ISDN
Inside the interface card, the order of the interface is arranged by serial numbers
on the interface card, from left to right.
MAINTAINING THE ROUTER
6
This menu provides options to upgrade, back up or restore Boot ROM program. .
Upgrading Application When upgrading the software through the XModem protocol, you can simply use
Program and Boot ROM the console port rather than building up another configuration environment.
through XModem
Protocol Upgrading application program
1 Enter the Boot menu (refer to the1.1.1 Boot Menu), press <1> to select the
XModem protocol for downloading the application program. The following
download speeds are available for the router:
Downloading application program from serial ...
Please choose your download speed:
1: 9600 bps
2: 19200 bps
3: 38400 bps
4: 57600 bps
5: 115200 bps
6: Exit and reboot
Enter your choice(1-6):
2 Select an appropriate download speed. For example, enter <5> to select the
download speed 115200 bps and the router will prompt:
Download speed is 115200 bps. Change the terminal's speed to 115200
bps, and select XModem protocol. Press ENTER key when ready.
3 According to the above information, change the baud rate set at the console
terminal for keeping it in consistency with the selected software download baud
rate. After that, disconnect the terminal (that is [Dial-in/Disconnect]), reconnect it
(that is [Dial-in/Dialing]) and then press <Enter> to begin downloading. The system
will prompt:
Introduction 77
After the baud rate at the console terminal is set, the new setting can become
valid only if the terminal emulation program is disconnected and reconnected for
at least once.
4 Select [Transmit/send file] in the terminal window and the following dialog box will
pop up:
5 Click <Browse>, select the application file to be downloaded, and set the protocol
to Xmodem. Then click <Send>, and the system will pop up the following
interface:
6 After completing download, the system begins writing to Flash (Flash memory),
then the following information will be displayed in the terminal interface,
indicating that the download has been completed:
Download completed.
Writing to flash memory...
Please wait,it needs a long time .Please wait...
########################################################
Writing FLASH Success.
78 CHAPTER 6: MAINTAINING THE ROUTER
CAUTION: If the all Boot ROM program fails during upgrade, it cannot be
restored on site. Therefore, only when necessary can you upgrade the whole Boot
ROM, besides, you must upgrade under the guide of technical support personnel.
Backing up and Backup the extended segment of Boot ROM Program in FLASH
Restoring the Extended
Segment of Boot ROM
Program
1 Enter Boot menu, select <7> to turn to Boot ROM operation menu.
2 Select <4> in the operation sub-menu to copy the current extended segment of
Boot ROM program into the FLASH, and then the following information will be
displayed in the terminal interface if the restoring operation is successful.
Writing to FLASH.Please wait...####
Backuping Boot ROM program to FLASH successed!
3 When the sub-menu appears again, select <5> to exit the Boot menu and proceed
to execute the router's main software.
Upgrading Application It refers to downloading application program through Ethernet port. The router
Program with Ethernet serves as client, so it needs to be connected to TFTP Server or FTP Server through
its fixed Ethernet port. The following are the details.
CAUTION: TFTP Server or FTP Server program is not included in 5000 Family
routers, so you have to buy and install it.
Both TFTP loading and FTP loading are available in 5000 Family routers.
1 Start TFTP server or FTP server at the PC connecting the Ethernet port of the router
and configure path for the files to be loaded. For FTP Server, you should also set
username and password.
2 Enter NET download menu
3 Select <2> in BOOT menu to turn to NET download menu.
Net Port Download Menu:
1: Change Net Parameter
2: Download From Net
3: Exit to Main Menu
Enter your choice(1-3):1
4 Configure parameters
Select <1> in NET download menu to turn to parameter configuration interface.
Change Boot Parameter:
'.' = clear field; '-' = go to previous field; ^D = quit
boot device : fei0
processor number : 0
host name : 8040
file name : M8240ram.arj
inet on ethernet (e) : 169.254.10.10
inet on backplane (b):
host inet (h) : 169.254.10.11
gateway inet (g) :
user (u) : 8040
ftp password (pw) (blank = use rsh):
flags (f) : 0x0
target name (tn) :
startup script (s) :
other (o) :
5 Configure these parameters for TFTP mode
file name: File name to be loaded
inet on ethernet (e): IP address for the Ethernet port for loading
host inet (h): IP address for TFTP Server
flags (f): The flag must be 0x80 for TFTP mode
6 Configure these parameters for FTP mode
file name: File name to be loaded
inet on ethernet (e) : IP address for the Ethernet port for loading
host inet (h) : IP address for FTP Server
user (u): User name, which must be consistent with that for FTP Server
ftp password (pw) (blank = use rsh): Password, which must be consistent with that
for FTP Server
80 CHAPTER 6: MAINTAINING THE ROUTER
Loading...
NET download completed...
read len = [04378489]
Please wait,it needs a long time
####################################################################
####################################################################
###########################
Writing Vrpsoftware File Succeeds!
Press <Enter> key to reboot the system .
7 Press <Enter> to reboot the system.
Uploading/Download 3Com 5000 Family Routers provide FTP Server function, which gives another
Application, Boot ROM approach for updating application file, Boot ROM program or configuration file.
program and Any FTP Client (including local and remote users) connected to a router can
Configuration File Using perform the operation. Configuration file, Boot ROM program or application files
FTP can be uploaded/downloaded if the user passes authentication. Follow these steps
to upload/download the application/Boot ROM program/configuration file
through FTP:
Upload: Transmit files from the PC running as FTP client to the router connected to
the PC via the Ethernet interface, that is, perform the put operation.
Download: Transmit files from the router to the PC running as FTP client, which is
connected to the Ethernet interface of the router, that is to implement the get
operation.
Introduction 81
CAUTION: The IP addresses of the network interface on the PC and the router's
Ethernet interface must be on the same segment.
Quidway R2630E
PC£¨FTP Client£©
WAN
10.110.10.10
1 Connect the PC to any port of the router through a WAN. This approach does not
require the IP addresses of the PC and the router to be on the same segment and
is used for upgrading the router remotely.
2 Copy the application files, Boot ROM program or configuration files to a directory,
which is assumed to be "C:\version".
82 CHAPTER 6: MAINTAINING THE ROUTER
Starting the FTP server Perform the following configurations with the help of the maintenance personnel
at the router side:
1 Set authentication mode
You can select an AAA configuration scheme depending on the actual situation. F
2 Add user name and password
[Router] local-user router password simple 123 service-type ftp
By default, the application file and configuration file on the router are respectively
named "system" and "config", the file of the extended Boot ROM program
segment is named "bootrom", and the entire Boot ROM file name defaults to
bootromall.
Introduction 83
Upload the application program file or Boot ROM program or configuration file.
ftp>put
local file (Input the name of appplication/Boot ROM
program/Configuration file to be uploaded.)
remote file (Input the name of appplication/Boot ROM
program/Configuration file to be saved at the router side after
uploading.)
After the uploading is completed, the prompt "ftp>" will be displayed again.
Enter <dir> to display the name and size of the file on the router. The size of the
configuration file will be the same as that of the original file on the host if the
uploading is successful.
CAUTION: After you have uploaded Boot ROM program using the put command,
you should immediately use the upgrade bootrom [ full ] command to decompress
the bootrom/bootromfull program from the root directory Flash, then write it into
Boot ROM. At this point, the upgrade of Boot ROM is completed.
Download the application or Boot ROM program or configuration file.
ftp>get
local file (Input the name of appplication/Boot ROM
program/Configuration file to be saved.)
remote file (Input the name of ppplication/Boot ROM
program/Configuration file at the router side)
4 After implementing uploading/downloading, exit the FTP client program.
ftp>quit
Recovering the Lost If the Boot ROM password of router is lost, please contact the local agent of 3Com
Router Password Corporation. The technician will help you enter the router's Boot ROM menu and
reset the password.
Installing a Module The procedure for installing a SIC or MIM is provided in the following list and
shown in Figure 81.
1 Turn the router so the rear panel faces you.
2 Turn off the power switch of the router and unplug the power cord.
3 Remove the module and match its remote edge with the edge of the slot on the
rear panel of the router.
4 Push the module into the router until it closely matches the rear panel of the
router.
5 Fasten the module into the router with the captive screws.
6 Power on the router, and check the LEDs of the corresponding slot on the front
panel. After the initialization of the module, if the LEDs for the corresponding slot
are on, the module operates normally. If the LEDs for the corresponding slot
remain off, the POST failed and you should contact your Service representative.
84 CHAPTER 6: MAINTAINING THE ROUTER
Closing the Router To prevent cables from being pressed or cut off when you close the cover of the
Chassis Cover router chassis, roll up all the cables and put them into the chassis before closing
the cover.
TROUBLESHOOTING
7
The Power LED is Off. If the power LED is off, verify that:
■ The power switch of the router is turned on.
■ The power supply switch is turned on.
■ The power cord of the router is connected properly.
■ The power supply suits the requirement of the router.
Do not plug in or unplug the power cord when the power is on. After having
checked the conditions in the previous list, if the power LED is still off, contact
your Service representative.
Nothing is Displayed After the system runs the power-on self-test (POST), if the system operates
on the Terminal after normally, the start-up information is displayed on the console terminal. If the
Power-On configuration system has a fault, the terminal may display nothing.
If the terminal does not display any information after the POST, verify that:
■ The power system is operating normally.
■ The console cable is connected correctly.
If the power system is normal and the console cable is connected properly, there
may be something wrong with the console cable or the HyperTerminal
parameters. Check the cable or the parameters.
If the previous checks do not solve the problem, contact your Service
representative and follow the representative’s instructions.
86 CHAPTER 7: TROUBLESHOOTING
Illegible Characters If the system operates normally after the system runs the POST, the start-up
Display on the information is displayed on the console terminal. If the configuration system has a
Terminal after fault, the terminal may display only illegible characters.
Power-On
If the console terminal displays illegible characters after the POST, verify that the
HyperTerminal parameters are set properly, as follows:
■ Baud — 9600
■ Data bits — 8
■ Stop bit — 1
■ Parity — None
■ Flow control — None
■ Terminal emulation — VT100
Repeated Reboot There are two possible situations in which the system reboots repeatedly:
■ After Now testing memory... displays
■ After System now is starting... displays, the system restarts repeatedly and
displays, Copied program error.
Repeated reboots are caused by damage to the SDRAM. You can check whether
the SDRAM has a fault by checking the LED status of the router. During the POST,
the SLOT0 – SLOT2 LEDs and SERIAL0 LED light first. If the SLOT0 and SLOT1 LEDs
are on instead, the SDRAM test has failed.
If the SDRAM is damaged, you must replace it. See “Replacing the SDRAM” on
page 82.
Troubleshooting SICs The LEDs on the Router 5000 Family routers indicate whether the modules are
and MIMs properly installed. After the installation of a module, turn on the power and check
the corresponding LED on front panel of the router. If the LEDs are on, the POST
was successful and the router is working normally. If the LEDs are off, the POST
has failed. You can test it using the following steps:
■ Check that the port cable matches the port.
■ Verify that the module is in normal operation by observing its LEDs .
■ Use the display command to check whether the module or interface module
has accepted the configuration.
All LEDs of the Encryption Accelerator MIM Remain off after Startup
After startup, all LEDs should blink once. If all indictors are off, the module or
hardware on the module has not powered on. Check whether the power of the
integrated equipment is properly connected.
If the power of the integrated equipment is in normal operation, the fuse of the
module may have burnt out or the Complex Programmable Logic Device (CPLD)
Troubleshooting SICs and MIMs 87
may be out of order. In such a case and you should contact your Service
representative.
After startup, all LEDs should once, which indicates that the processor of the
module is in operation. If all LEDs are on, the module’s system bus is not operating
normally or the CPLD is out of order.
When the module is in operation, the RUN LED should blink, rather than remain
on. If the RUN LED remains on, the module is powered on, but not operating
normally. It is possible that the module has been forced to reset. If there are other
LEDs that remain on simultaneously (for example, the ACT, SPEED, or DENY LEDs),
the encryption card may be faulty. If the encryption card is operating normally, the
faults may have occurred in the host.
The rapid blinking of the RUN LED indicates that the module is initializing. During
this period, if the DENY LED blinks occasionally, there is a memory fault. In this
case, contact your Service representative to check the module. If, during
initialization, the SPEED LED is occasionally on, the booting of the module system
has failed. In this case, check the system configuration or contact your Service
representative.
The slow blinking of the RUN LED indicates that the module is in offline. Check
whether the router host is properly configured and supports the encryption card.
When the ACT LED is flashing green, the module is upgrading the firmware. If the
ACT indictor remains on, the software upgrade has failed and the software should
be upgraded once again. If the ACT LED remains on after a second attempt to
upgrade, contact your Service representative.
When the DENY indictor blinks during normal operation, the module performance
or capacity is not adequate for encryption demands. This situation is not a
software or hardware failure. It is results from the technical specification limit of
the existing encryption module version. If necessary, contact your Service
representative to upgrade the encryption module with greater processing
capability.
88 CHAPTER 7: TROUBLESHOOTING
CABLE SPECIFICATIONS
A
The tables in this appendix describe the pinouts for the cables that you can use
with Router 5000 Family routers. Pins that are not described in the following
tables are not connected.
Console Cable
Table 54 Console Cable Pinouts
1 —> 5 8 CTS
2 —> 6 6 DSR
3 —> 3 2 RXD
4 <— 8 1 DCD
5 - 7 5 GND
6 <— 2 3 TXD
7 <— 20 4 DTR
8 <— 4 7 RTS
90 APPENDIX A: CABLE SPECIFICATIONS
Label
Enlarged B side
DB9Male
Enlarged C side
Table 55
1 —> 4 7 RTS
2 —> 20 4 DTR
3 —> 2 3 TXD
4 <— 8 1 DCD
5 - 7 5 GND
6 <— 3 2 RXD
7 <— 6 6 DSR
8 <— 5 8 CTS
Ethernet Cable The Ethernet cable uses an RJ-45 connector and category 5 twisted pair cable.
The Ethernet cables are classified as straight-through network cable and crossover
network cable. They have the following features:
■ Straight-through network cable — The sequences of the wires crimped at the
RJ-45 connectors of the two ends are the same. The cable is used in the
connection between a terminal device, such as a PC or a router, and the Hub or
LAN Switch. Straight-through network cables are delivered along with the
router.
■ Crossover network cable — The sequences of the wires crimped at the RJ-45
connectors of the two ends are different. The cable is used in the connection
Serial Interface Cable 91
between the terminal device, such as a PC or a router, and the terminal device.
You can create this cable yourself, if necessary.
Table 56 Straight-through Network Cable Pinouts
Category 5
RJ-45 Signal twisted pair Signal Direction RJ-45
4 - Blue - 4
5 - White (Blue) - 5
6 RX- Green <— 6
7 - White (Brown) - 7
8 - Brown - 8
Category 5
RJ-45 Signal Twisted Pair Signal Direction RJ-45
4 - Blue - 4
5 - White (Blue) - 5
7 - White (Brown) - 7
8 - Brown - 8
You can use the table as a reference while distinguishing or preparing the two
kinds of Ethernet cables. While preparing the Ethernet cables, follow the
chromatogram given in this table to arrange the wires. Otherwise, communication
quality will be affected even though the equipment at two ends is connected.
38400 20 38400 78
64000 20 54000 60
115200 10 64000 50
- - 2048000 30
The baud rate should not exceed 64 Kbps when the V.24 cable operates in
synchronous mode.
At the network end, the connector is different for each type of cable, as described
in the following list:
■ V.24 (EIA/TIA-232) DTE cable — DB-25 (male) adapter
■ V.24 (EIA/TIA-232) DCE cable — DB-25 (female) adapter
Serial Interface Cable 93
V.24 DTE Cable Assembly Figure 84 illustrates the V.24 DTE cable assembly.
and Pinouts
Figure 84 V.24 DTE Cable Assembly
DB25 Male
DB50 Male Label Enlarged B side
Enlarged A side
7 GND - 7 Circuit_GND
V.24 DCE Cable Figure 85 illustrates the V.24 DCE cable assembly.
Assembly and Pinouts
Figure 85 V.24 DCE Cable Assembly
DB25 Male
DB50 Male Label Enlarged B side
Enlarged A side
94 APPENDIX A: CABLE SPECIFICATIONS
50 GND - 1 Shield_GND
7 GND - 7 Circuit_GND
V.35 DTE Cable Assembly Figure 86 illustrates the V.35 DTE cable assembly.
and Pinouts
Figure 86 V.35 DTE Cable Assembly
V.35 Male
DB50 Male Label
Enlarged A side Enlarged B side
1 LL/DCD —> K LT
50 GND - A Shield_GND
7 GND - B Circuit_GND
24 RxD-REST GND - -
49 RxC-REST GND - -
25 TxC-REST GND - -
V.35 DCE Cable Figure 87 illustrates the V.35 DCE cable assembly.
Assembly and Pinouts
Figure 87 V.35 DCE Cable Assembly
V.35 Female
30 DCD/LL <— K LT
50 GND - A Shield_GND
7 GND - B Circuit_GND
24 RxD-REST GND - -
49 RxC-REST GND - -
1 8 DCD
2 6 DSR
3 20 DTR
4 7 GND
5 2 TxD
6 3 RxD
7 4 RTS
8 5 CTS
E1 Cable Table 65 describes E1 cable pinouts. In this table, Tx = transmit and Rx = receive.
These markings on 75-ohm coaxial cables are in relation to the routers, and they
should be connected to the peer's “Tx” and “Rx”.
Table 65 E1 Cable Pinouts
10 Tx Shield - 3 Tx Shield
7 Rx Shield - 6 Rx Shield
Straight-throug
h Shielded
RJ-45 Network Cable Signal Description RJ-45
3 White (Green) - - 3
4 Blue Tx Ring 4
6 Green - - 6
7 White (Brown) - - 7
8 Brown - - 8
ISDN cables The ISDN S/T cable, shown in Figure 88, is a 4-core twisted pair cable. Both ends of
the cable have RJ-45 connectors in which pin 3 and pin 6 are the sending end, and
pin 4 and pin 5 are the receiving end.
The ISDN U cable, shown in Figure 89, is a 2-core twisted pair cable. One end has
an RJ11 connector and the other end has an output terminal (OT) connector.
Register Your Product Warranty and other service benefits start from the date of purchase, so it is
important to register your product quickly to ensure you get full use of the
warranty and other service benefits available to you.
Warranty and other service benefits are enabled through product registration.
Register your product at http://eSupport.3com.com/. 3Com eSupport services
are based on accounts that you create or have authorization to access. First time
users must apply for a user name and password that provides access to a number
of eSupport features including Product Registration, Repair Services, and Service
Request. If you have trouble registering your product, please contact 3Com Global
Services for assistance.
Purchase Value-Added To enhance response times or extend warranty benefits, contact 3Com or your
Services authorized 3Com reseller. Value-added services like 3Com ExpressSM and
GuardianSM can include 24x7 telephone technical support, software upgrades,
onsite assistance or advance hardware replacement. Experienced engineers are
available to manage your installation with minimal disruption to your network.
Expert assessment and implementation services are offered to fill resource gaps
and ensure the success of your networking projects. More information on 3Com
maintenance and Professional Services is available at http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for a complete list of the
value-added services available in your area.
Troubleshoot Online You will find support tools posted on the 3Com web site at
http://www.3com.com/
Access Software Software Updates are the bug fix / maintenance releases for the version of
Downloads software initially purchased with the product. In order to access these Software
Updates you must first register your product on the 3Com web site at
http://eSupport.3com.com/.
First time users will need to apply for a user name and password. A link to
software downloads can be found at http://eSupport.3com.com/, or under the
Product Support heading at http://www.3com.com/
100 APPENDIX A: OBTAINING SUPPORT FOR YOUR PRODUCT
Software Upgrades are the software releases that follow the software version
included with your original product. In order to access upgrades and related
documentation you must first purchase a service contract from 3Com or your
reseller.
Telephone Technical To obtain telephone support as part of your warranty and other service benefits,
Support and Repair you must first register your product at http://eSupport.3com.com/
Warranty and other service benefits start from the date of purchase, so it is
important to register your product quickly to ensure you get full use of the
warranty and other service benefits available to you.
When you contact 3Com for assistance, please have the following information
ready:
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization
numbers clearly marked on the outside of the package, will be returned to the
sender unopened, at the sender’s expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First time users will need to apply for a user name
and password.
Contact Us 3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address from the list below.
Telephone numbers are correct at the time of publication. Find a current directory
of support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/