PART 1: MANAGEMENT CONCEPTS

Chapter 1: Management Orientation

MANAGEMENT
- The art & science of planning, organizing,
directing & controlling human efforts &
resources for the general good within the
organizational framework and economic
environment of the company.
- An art of getting things done through others
by directing their efforts towards the
achievement of pre-determined goals of the
company.
- The process of dealing with or controlling
things or people
- *Getting the work accomplished through the
efforts of other people
- A process which brings together resources &
unites them in such a way that, collectively,
they achieve goals and objectives in the most
efficient manner possible (Tootelian and
Gaedeke, 1993)
IMPORTANCE OF MANAGEMENT IN
ADMINISTRATION PHARMACY

- The process or activity of running a business
or an organization (Webster)
- Act of managing duties, responsibilities, or
rules
- It is concerned with formulation of broad
objectives, plans, & policies
1. Use of strategic planning both in hospital &
community settings resulted to:
 Higher sales & profitability
 Can offer more clinical or value-
added services
 Better administrative, distributive &
clinical performance especially in
hospitals
2. Interdependence among departments
resulted to positive impact on the
commitment of pharmacists
3. Pharmacists need more training during their
professional education in order to reach
excellence in clinical service
4. A good pharmacy manager will gain from a
deepen sensitivity towards the need of all
patients & efforts to carry product that
attracts a specific population
5. The management-minded pharmacist looks
for other chances to bring an additional
income & decrease expenses, effectively
purchase & maintain proper level of
 inventory & have appropriate amount & type  Establishment of relationships among
of personnel needed to do the job people and tasks
- Different areas of Organizing:
PHARMACY MANAGEMENT
 Financial resources
1. A science and an art  Human resources
 Can use scientific rationale  Material resources
 Everything he does on the working
STAFFING
area reflects the outcome of the
organization - Finding the best personnel fitted for the
position
MANAGEMENT PROCESSES
- Involves human resource needs of pharmacy
1. Planning
DIRECTING
2. Organizing
3. Staffing - Involves keeping personnel & other
4. Directing resources motivated on the goals of the
5. Controlling pharmacy & ensuring that they are used in a
manner consistent with the policies
established by the owner
CONTROLLING
- Involves periodic assessments of the status
of the pharmacy
PLANNING - Ways in which control can be maintained:
- Includes assessment of internal goals  Quantitative
- Most critical element of management  Qualitative
- Formulate company objectives: MANAGER’S ROLES
 Long term
 Short term  Interpersonal roles
- Activities of Planning:  Leadership role
 Developing objectives  Figurehead role
 Forecasting  Liaison role
 Programming  Informational roles
 Scheduling  Monitor role
 Budgeting  Spokesperson role
 Developing policies  Disseminator role
 Establishing procedures  Decisional roles
 Resource allocator role
ORGANIZING
 Disturbance handler role
- Process of identifying all tasks to be  Negotiator role
performed within the pharmacy & then  Entrepreneurship role
grouping them in logical way
TYPES OF MANAGERS
- Steps involved in organizing:
 Grouping of people & identification 1. According to Personality
of the work to be done  Pragmatic and the Theoretical
 Delegation of authority & managers
responsibility
 - Job content-oriented and
become the planners and
thinkers in an organization
 Workaholic and Carefree managers
- Process-oriented; Concerned
with how best to do a job;
Often the implementers and
doers in the company
 Reconciler managers
- Extremely resilient and highly
adaptable persons
2. According to Management Level
 Top managers
 Middle managers
 First-level managers
LEVELS OF MANAGEMENT

good luck! 
- chu