Accra Airport Hotel

Job Title: Conference & Banqueting Co- Job Category: Manager

ordinator

Department/Group Marketing Employee Code

Location: Accra Travel Required: May be required
Level/Salary Range: M1 Position Type: Full Time
Responsible to General Manager Responsible for Conference and
Banqueting Executives
Banquet Attendants
Liaises with F&B Manager, Executive Chef, Limits of Authority According to
Rooms Division Manager, establishment
Asst. Rooms Division
Manager, Security
Coordinator, HR Manager,
Finance Manager, Restaurant
Manager
HR Contact: Rosemary Asiamah Will Train Conference &
Banqueting executives
Qualification: - Degree in Hotel and Hospitality management or a related field
- 3-5 years’ work experience in a similar or higher position is required
Job Description

Job Purpose:
To coordinate the smooth running of all conference and banqueting functions ensuring that the
objectives of the Sales/Marketing Department’s for revenue generation through conferences are
achieved through increased sales, high service standards, profitability and overall exceptional customer
satisfaction

Main Duties and Responsibilities:

 To market and sell conference and banqueting facilities of the hotel.

 To co-ordinate and schedule reservations for clients following laid down procedure on availability
and pricing.
 To accurately report on scheduled events by sending out spreadsheets to keep relevant parties
informed.
 To liaise with clients to ascertain their requirements/needs and to co-ordinate the needs to ensure a
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 Accra Airport Hotel
successful execution of functions.
 To show the client the various facilities available, advising and discussing the merits of the various
options.
 Ensure to operate the facilities under the unit profitably through proper negotiations.
 To effectively and efficiently plan activities to ensure that each conference and banqueting event
runs smoothly.
 To monitor and control provisional and confirmed function bookings and ensure that no double
bookings occurs.
 To advise and discuss the choice of food and drinks menu in the various conference packages,
making extra provisions when the need arises.
 Send function sheets on all conferences to the relevant parties (Executive Chef/ Restaurant/General
Manager/Finance Department) ahead of scheduled event.
 To ensure that the requested refreshments meet service standards and are served on time and at
the right temperature.
 To confirm all details in writing to the guest concerning approved/confirmed conferences.
 To effectively manage guest accounts and event payments ensuring that all bills are paid on time.
 To manage the food and beverages team assigned to each event and to co-ordinate such events
with the F&B Department.
 To hold event briefings for staff and to check on set –ups before events against the approved
checklist.
 To ensure that event rooms are turned around, cleaned and refreshed for future events.
 To ensure that the accounts department receives accurate information to enable it to correctly bill
the client.
 Create and send out invoices for all functions and ensure that accurate reconciliations are achieved
for each function.
 To ensure that all the equipment requested are in position and in good working order, particularly
audio and sound systems.
 To supervise all other employees of the Unit
 To under all staff gathering, meetings and training programmes to be organized from time to time.
 To undertake any additional duties that may be assigned from time to time.

Key Performance Measure

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 Accra Airport Hotel

Measurement Areas Indicators

Marketing team Revenue target
Increase existing client
New conferences
Employee development and training
Performance Management
Trip Advisor Rating
12.5% ($169,992.52)
20%
20% on current average
To identify training needs of the employees of
the unit and to provide in-house training
Quarterly review the performance of staff
First 10


Name of Employee: Name of General
Manager:
Date: Date:
Signature: Signature:
Name and signature
of HR Manager