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Contract
Specifies your entitlement and
includes your serial numbers
(or your customer’s SNs)
A valid Cisco ID
Tools &
Resources
NetPro
Community
Security
Advisories
Create a New
Service Request
Review Important
Information
Evaluate the
Impact
of the Issue
Provide Your
Contact
Information
Describe the
Problem
Provide Additional
Information
(Optional)
Select Technology
Group or Product
Family
Select
Subtechnology
Enter Serial
Number
Click Yes
Query TAC
Service Request
to Locate SN
Search by
Service Request
Search by
Contract
Use Advanced
Search to Refine
Your Search
Click No if you
still do not have
a Serial Number
Select Product
Select Product
Family
Review or Edit
Your Service
Request
Submit Your
Service Request
See Optional
Next Steps